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You can contact the QMS Customer Response Center (CRC) in three
different ways:
Telephone—You can call the CRC at (334) 633-4500 (US)
Monday–Friday, 7:00 am–6:00 pm, Central Time.
»
Note:
If you call for assistance, have the following information
ready so our technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model and serial number
The type of host computer you’re using
The type and version of operating system you’re using
The interface you’re using, and, if serial, the protocol (for
example, XON/XOFF)
The application and version you’re using
The emulation of the file you’re trying to print (listed on both
the status and startup pages)
Your printer firmware version (listed on the status/startup
pages)
A status page, if you can print one
Fax—You can fax questions to the CRC at (334) 633-3716 (US).
Provide the same information as listed above, and indicate
whether you would like a faxed or a phoned reply.
Internet—If you have access to the World Wide Web, you can
access the CRC through the QMS home page at
http://www.qms.com/
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
