Not pairing with bluetooth & Auto
disconnect
If the watch's name is not visible on BT search result, Try pairing with
a different mobile
Chances are, you might have an issue with the mobile. You can check
if the headset is working well using a different mobile. If the watch's
name is still not visible in a different mobile proceed with the next
step
5.3 Unable to connect phone after disconnection
If your watch cannot connect automatically, connect them manually. To do this, open the
NoiseFit Assist, go to Devices, and then go to Pair device.
If this issue persists, perform the following to troubleshoot:
Disable and enable Bluetooth on your phone and try again.
Restart your phone and reconnect the phone and the watch again.
To reduce the chance that the NoiseFit Assist is cleared from the background, Lock the App in
the background.
Unpair your watch from the phone using the NoiseFit Assist and then pair them again.
For Android users: Open the NoiseFit Assist, go to Devices and then select unbind and pair two
devices again.
For iOS users: Open the NoiseFit Assist, go to Devices and then select unbind and pair two
devices again. On your phone, go to Settings > Bluetooth, touch the exclamation icon next to
the Bluetooth name of the paired watch, and then touch Forget This Device to delete the
pairing records for reconnection.
5.4 Getting "Trying to connect " screen in the app
Clear app's cache.
Go to Settings > Apps & notifications >See all apps> App info > NoiseFit Assist > Storage &
Cache > Clear cache
If the issue still persists, disable Battery Optimization in Phone's settings .
For Android users ( taking iQOOZ3 as example ):- Settings > Battery > Battery power
consumption management > NoiseFit Assist > Choose Don’t restrict background power
consumption
Screen Wake Issue
6.1 Watch screen turn on when I raise my wrist
1. Check that you have enabled Raise wrist to wake screen in the NoiseFit
Heart rate /Spo2/Stress Data Inaccurate
Heart rate /Spo2/Stress monitoring can be affected by various
environmental and situational factors. If you find that your heart rate
measurement is unsuccessful during use, or the data is incorrect,
please refer to the following:
6.2 The Heart rate /Spo2/Stress data is inaccurate
If your watch is loosely worn or is not well-attached to your wrist, it will not be able to obtain
data through the fluctuations of your blood flow. In this case, check that your watch is on your
wrist properly and that the watch face is facing upwards. It is recommended that you wear it
slightly above your wrist joint for maximum comfort. Check that your watch is attached
correctly to your wrist while you are exercising to prevent it from slipping.
Ensure that the back of your watch is clean, dry, and free of obstruction from foreign objects.
Excessive sweating during exercise can cause your watch to slip or obstruct light reflecting off
the skin that is used for the measurement, resulting in inaccurate data. In this case, remove
your watch and wipe off any sweat or smudges, then reattach it to your wrist.
Ensure that the back of the watch is clear of foreign objects that may block the heart rate
monitoring sensor.
Extreme low temperatures may also alter the blood flow of the human body and cause the
heart rate measurement to be inaccurate. In this case, it is recommended that you initiate a
heart rate measurement once you have warmed up.
Heart rates are much easier to measure during regular movement exercises (such as running,
walking, and riding) compared to irregular movement exercises (such as basketball and free
activities), while wrist strength exercises (such as weightlifting) may even complicate the
process.
If you find that your heart rate is abnormal during an exercise, keep your watch facing upwards
and stand still for approximately 10 to 15 seconds to check whether your heart rate returns to
normal. If your heart rate cannot be measured after multiple attempts, it is recommended that
you restart your watch and try again.
Sleep Data Inaccurate
This can be caused by wrist or arm movement during sleep, leading
your watch to fail to recognize that you were sleeping, and thus will
not record sleep data. To prevent inaccurate readings, try wearing the
watch on your non-dominant hand while sleeping (on your left hand if
you are right-handed, and vice versa).
6.3 Sleep Data is Missing
If you sleep less than 4 hrs , your watch may not be able to detect this as sleep time, and will not
record this sleep data in this instance.
If the watch is worn too loosely, it may fail to record sleep data. Make sure that you wear the
device correctly.
When you are traveling, and sleeping on when in transit, such as on the metro, or on a bus or
train, the movement of the train or vehicle may affect the recorded sleep data.
