Notification Issue
Ensure that your watch and the NoiseFit Assist are fully updated &
you have connected your ColorFit Pro 3 Alpha to your phone properly.
Check that the watch is firmly attached to your wrist.
4.1 Unable to receive Notifications in my watch
Your watch can only remind you of notifications that are displayed on the status bar. In this
case, ensure that you have enabled notifications to be displayed in the status bar. Perform the
following:
For Android users (taking EMUI 9.0 as an example): Go to Settings > Notifications, select apps
you want to receive notifications from, enable Allow notifications and Display in status bar,
Banners, and set Lock screen notifications to Show.
For iOS users: Go to Settings > Notifications, select apps you want to receive notifications from,
enable Allow Notifications and Notification Center. Follow settings in your Message app to
configure settings in WhatsApp and other third-party social media apps.
If messages from your Whatsapp still cannot be displayed, open Whatsapp, go to Me > Settings
> Notifications, and enable Notifications Center, and check whether this issue can be resolved.
If the issue persists, restart your phone and connect your phone to the watch, and try to see
whether you can receive notifications on your watch.
If you connect your watch to a phone running iOS 11.0 or later, go to Settings > Notifications.
Touch the app for which you want to receive notifications and enable Show in History.
Restart your phone if you still encounter this issue after connecting your wearable device to
other Android phones and adding the NoiseFit Assist to the protected background app list. If
this issue still cannot be solved, this is an issue caused by your phone's manufacturer. The
NoiseFit Assist is not an app developed by those manufactures, so it will be cleared from the
background app list when the phone's power consumption is high.
Not pairing with bluetooth & Auto
disconnect
Try pairing with the mobile using the steps mentioned, if this doesn't
work proceed with the next step
5.1 Unable to find Bluetooth name in the NoiseFit
Assist upon pairing
Check that you have performed the right steps to start the pairing.
Restart your phone or disable and re-enable the Bluetooth on your phone, then re-pair the
watch with your phone.
Restart the watch, then re-pair it with your phone.
Re-install the NoiseFit Assist, then re-pair the watch with your phone.
If the watch is paired with other devices , unpair it from the other devices, then re-pair it with
your phone. If the original paired device cannot be found, try re-pairing the watch in a relatively
less disruptive environment (such as an open outdoor area with fewer people).
If the issue persists, try pairing the watch with a different phone.
Restarting your mobile device gives it a fresh start and is sometimes
all you need to fix your issue.
*Press and hold the Power button on your smartphone to Restart the
device (If restart isn't available, turn Off and then turn On your
smartphone).
Try pairing the watch after restarting your mobile device.
If this doesn't work proceed with the next step
5.2 NoiseFit Assist prompt me "Pairing failed"
For Android :-
Clear app's cache.
(taking iQOOZ3 as an example) :-
Go to Settings > Apps & notifications >See all apps> App info > NoiseFit Assist > Storage &
Cache > Clear cache
Then reset your watch
If the issue still persists , Re-install the NoiseFit Assist, then re-pair the watch with your phone.
If the watch's name is not visible on BT search result, Try pairing with
a different mobile
Chances are, you might have an issue with the mobile. You can check
if the headset is working well using a different mobile. If the watch's
name is still not visible in a different mobile proceed with the next
step
5.3 Unable to connect phone after disconnection
Check that your watch and the NoiseFit Assist are fully updated.
Turn on Bluetooth and GPS on your phone and grant the Location permission for the NoiseFit
Assist.
Open the NoiseFit Assist and check to see if your watch can connect automatically.
If the watch can connect automatically, this issue may have occurred because the NoiseFit Assist
is prevented from running in the background. If you are using an Android phone, you need to
add the NoiseFit Assist to the protected list in the background. If you have installed third-party
phone manager apps on your phone, add the NoiseFit Assist to the white list using the apps.
