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Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 -
Configuration menus
• Appendix 2 -
Configuration pages via viewer
• Appendix 3 -
VNC viewer connection options
• Appendix 4 -
VNC viewer window options
• Appendix 5 -
Browser viewer options
• Appendix 6 -
Addresses, masks and ports
• Appendix 7 -
Cascading multiple units
• Appendix 8 -
Cable specifications
• Appendix 9 -
Hotkey sequence codes
• Appendix 10 -
Supported video modes
Troubleshooting
Global network users are unable to contact the AdderView CATxIP 5000
• Check that the correct address is being used by the remote users.
• Check the
network settings
. Check that the users network address has not
been excluded in the
IP access control section
.
• If the AdderView CATxIP 5000 is situated behind a firewall, check that
the relevant ports are being allowed
through the firewall
and are being
correctly routed.
• Check the
front panel indicators
, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
•
Recalibrate the mouse
. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (
download a new one
) or only the
admin user has been configured on the AdderView CATxIP 5000.
HT
