Nivus NivuLog Easy V3, User Manual

Page: 121 / 141

Chapter 14 Troubleshooting and repair
Chapter 14 Troubleshooting and repair
14.1 General problems
Problem Cause/solution
Device does not
respond (status LED
always off).
l
Check the cable connections (see "Connecting the sensors, actuators and
power supply" on page 54)
l
The capacity of the energy store in the power supply unit is depleted.
Communication
problems
l
Load the device log from the NivuLog Easy V3 using the DeviceConfig (see
"DeviceConfig Manual " - upon request). A list of all the possible error
codes is included in the chapter "Log entries and error codes" (see "Log
entries and error codes" on page 123).
l
The capacity of the energy store in the power supply unit is virtually
depleted.
The connection via the
external SIM card is not
working
l
The chargeable feature "Unlocking / Device License customers SIM
(NLM0LIZENZ02)" has not been released.
l
Check whether the external SIM card has been inserted correctly (see
"Inserting/replacing the SIM card" on page 49).
l
Check whether the configuration data (PIN, APN, username and
password) have been set correctly via the DeviceConfig .
l
Check whether the PIN code (if required by the SIM card) has been set
correctly by the DeviceConfig .
Not all or no data is
available on the server.
l
The connection was aborted during the transmission, which is indicated by
a time-out entry in the connection list (see "Device to Web Server Manual" -
upon request). Solution: Initiate a transmission or wait for the next cyclical
transfer.
l
The assignment of the device and site is not correct (see "Site" on page
102).
Data at universal input is
not plausible
l
Check the cable connections (see "Connecting the sensors, actuators and
power supply" on page 54)
l
Check whether the output signal from the sensor that you are using is
compatible with the electrical characteristics of the universal inputs (see
"Technical details about the universal inputs" on page 58).
l
Check whether the universal input configuration matches the sensor output
signal (see "Measurement channels" on page 75).
l
Check the filter settings of the universal input (see "Measurement channels"
on page 75).
l
Check whether the ext. warmup time has been selected for the sensor that
you are using.
The measurement
values of the external
temperature sensor are
not plausible.
l
The chargeable feature "Unlocking of integrated temperature input
(NLM0V3TEMP)" has not been released.
l
Check the cable connections (see "Connecting the sensors, actuators and
power supply" on page 54)
The alarm state of a
measurement channel
was not identified.
l
Increase the measurement cycle
NivuLog Easy V3 - Rev. 03 as of 24.10.2018 121 of 141