Nitsuko ONYX Feature Handbook Download Page 25 | Manualshive

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-Your communications manager can tell

you if you have one of these keys.

OR

1.

Lift handset.

2.

Press INTERCOM.

3.

Dial 6 to go Off Duty; dial 4 to go On Duty.

4.

Dial PGM#.

ACD Supervisor
You may be an ACD supervisor. If you are, you should have a display
keyset. You should also have a DSS Console with a Hotline key for each
group member and your ACD group master number. As a supervisor,
you can:

•

Monitor the status of your group on your DSS Console. You can be
the supervisor of more than one ACD group.

•

Be notified when all agents are busy, and how long calls have been
waiting for an available agent. Your telephone display shows this in-
formation.

•

Make agents On or Off Duty.

•

(Optional) Record the announcements that your group’s callers hear.
Your communications manager can tell you if you need to record any
announcements. To record announcements, your system must have a
VAU or OPA/VAU PCB (ONYX II/III/IV) or VMU Module (ONYX
VS).

•

Activate or deactivate the night mode for your ACD group (ONYX
IV only). This lets calls to your ACD group automatically reroute
when the agents are unavailable.

7RPRQLWRUWKHVWDWXVRI

\RXU$&'JURXS

Watch your DSS Console.

-If Agent’s key is Agent is

OFF. . . . . . . . . . . .  Idle
ON. . . . . . . . . . . . .  Busy
Flashing Slow . . . .  Off Duty
Flashing Fast . . . . .  In DND

AND

N1850MFH04

ONYX Multibutton Feature

Handbook

Automatic Call Distribution

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Summary of Contents for ONYX

Page 1: ...ONYX TM Multibutton Feature Handbook ol cov qxd 8 13 96 9 32 AM Page 1 ...

Page 2: ...references as described above To return to the opening screen at any time press Home To scroll up or down on a page press PageDown or PageUp To navigate between pages press or To increase the speed with which your Acrobat files load try one of the following In Windows 3 1 add ACROREAD EXE to your Startup Group with the Run Minimized box checked In Windows 95 add ACROREAD EXE to the Windows Start M...

Page 3: ...e user guide proposal or manual quick and easy Acrobat Reader programs for Macintosh DOS and UNIX platforms also can be provided if required For Technical Support for the Acrobat Reader contact Adobe Systems Inc 1585 Charleston Road P O Box 7900 Mountain View CA 94039 7900 Telephone Number 415 961 4400 Adobe FaxY1 technical product information by fax 206 628 5737 Adobe Electronic Bulletin Board on...

Page 4: ...phone you have 1 Using a programmable key with three functions 1 If your phone has an alphanumeric display 2 Your phone s key lights 2 Using Handsfree instead of the handset 3 Dialing codes to use features 3 If you have a DSS Console 4 Customize with user programmable features 4 Basics 7 Handsfree 7 Outside Calls 7 Intercom Calls 9 Hold 11 Transfer 12 Features 14 Account Codes 14 Alarm 15 Alternat...

Page 5: ...sconnect 37 Group Call Pickup 38 Group Listen 39 Group Ring 39 Headset 40 Hotline 41 Intrusion Barge In 42 Last Number Redial 43 Line Callback 43 Meet Me Conference 44 Message Waiting 45 Microphone Mute 46 Monitor 47 Multiple Directory Numbers 47 Night Answer 48 Off Hook Signaling 49 Operator Assistance 50 Page Auto 52 Page Zone 52 Park 54 Personal Greeting 56 Prime Line Selection 57 Privacy Group...

Page 6: ...electable Display Messages 60 Speed Dial 62 Split 68 Station Call Coverage 68 Telemarketing Dial 70 Time and Date 70 Voice Mail 71 Voice Prompting Messages 74 Volume Controls 76 Walking Class of Service 77 Charts and Illustrations 78 iii ...

Page 7: ...iv ...

Page 8: ...ur phone in Do Not Disturb For an illustration of all the keys on your phone and what they do turn to page 81 at the back of this guide Using a programmable key with three functions Each of your programmable keys may have up to three functions A single key can be a line Speed Dial and Direct Station Selection DSS key When you just press the key you get its first level function e g line key When yo...

Page 9: ... your display To find out how turn to page 34 Your phone s key lights The lights in your phone s keys help you use the features The way they flash tells you about your call Depending on the model of your phone your key lights can be red or both red and green To find out more about your key lights turn to pages 79 and 80 in the charts section at the back of this guide 203 926 5400 HOLD DND MIC INTE...

Page 10: ...or answer Turn to page 7 for more on using the Handsfree options Dialing codes to use features You can call co workers place outside calls and use many features by dialing feature access codes Often the code you dial is the first letter in the feature s name For example dial C to leave a Callback on a busy co worker s phone To find out the codes to dial for outside lines and co workers turn to the...

Page 11: ... your DSS Console can do talk to your communications manager Customize with user programmable features If your system is a VS you can customize selected features from your phone For an easy to use chart that shows your customizing options turn to page 86 in the charts section at the back of this book Ask your communications manager if you have an access level that allows user programming The symbo...

Page 12: ...r Preview 30 Call Timer 24 Flash 37 DQGOLQJ DQG UHURXWLQJ RXU FDOOV Handsfree 7 Hold 11 Split 68 Transfer 12 Park 54 Call Forwarding 21 Selectable Display Messages 60 Volume Controls 76 KHQ RXU FDOO FDQªW JR WKURXJK Camp On 28 Off Hook Signaling 49 Callback 26 Line Callback 43 Message Waiting 45 Voice Mail 71 Voice Over 49 Reverse Voice Over 58 Intrusion 42 7KH SRZHU RI GLJLWDO YRLFH SURFHVVLQJ Pe...

Page 13: ...0 DYH D WHOHSKRQH PHHWLQJ Conference 29 Unsupervised Conference 30 Group Listen 39 Meet Me Conference 44 6WUHDPOLQLQJ RXU WHOHSKRQH Hotline 41 Direct Station Selection 31 Station Call Coverage 68 GYDQFHG FDOO SURFHVVLQJ Automatic Call Distribution 17 Caller ID 27 Telemarketing Dial 70 Dual Line Appearance 36 Walking Class of Service 77 HDWXUHV MXVW IRU DWWHQGDQWV Alarm 15 Alternate Attendant 16 Au...

Page 14: ...Speak toward phone 7R KDQJ XS D DQGVIUHH FDOO 1 Press HF 7R FKDQJH D KDQGVHW FDOO LQWR D DQGVIUHH FDOO 1 Press HF Hang up 7R FKDQJH D DQGVIUHH FDOO LQWR D KDQGVHW FDOO 1 Lift the handset Outside Calls You can place an outside call by dialing a code or by pressing a line key You can also answer an outside call using a line key You may have line keys on your phone and on your DSS Console 8VHU 3URJUD...

Page 15: ...ine access code e g 801 You hear dial tone You may also be able to dial a line group access code 9 or 90 98 If you have Direct Line Access you can dial the outside line extension number e g 480 If your system has ARS Automatic Route Selection 9 is normally your ARS access code 4 Dial number If your system is behind a PBX or Centrex you may have to dial 9 before your number Check with your communic...

Page 16: ...phone has Dual Line Appearance ONYX IV only you don t have to press INTERCOM to place Intercom calls You hear Intercom dial tone and your appearance key lights as soon as you lift the handset Refer to Dual Line Appearance on page 36 for the specifics 7R SODFH DQ QWHUFRP FDOO Method 1 You can program this on a One Touch Speed Dial key See page 62 1 Lift handset 2 Press INTERCOM You hear dial tone 3...

Page 17: ...u are an attendant the HF key flashes instead 1 Lift handset 7 R DQVZHU D YRLFH DQQRXQFHG QWHUFRP FDOO If you are an attendant you cannot receive voice announced calls 1 Listen for two beeps INTERCOM flashes 2 Speak toward phone 8VHU 3URJUDPPDEOH HDWXUH If your system is a VS use Voice Announce in User Programmable Features instead of the procedure below 7R GLVDEOH RU HQDEOH YRLFH DQQRXQFHG QWHUFR...

Page 18: ...erage Hotline or Page key 7KLQJV WR UHPHPEHU DERXW ROG 1 If a call remains on Hold too long it recalls the extension that placed it on Hold If unan swered the call may ring other extensions 2 If a call is on a line that does not appear on your phone you can only place the call on Exclusive Hold 3 If you place an Intercom call while you are on an outside call you automatically place the outside cal...

Page 19: ...g 801 or exten sion number 7R UHWULHYH DQ QWHUFRP FDOO IURP ROG 1 At your extension Lift handset If you have Prime Line Selection press INTERCOM before going to the next step 2 Press HOLD You cannot put a Handsfree Intercom call on Hold Transfer This feature is always available You can Transfer an outside call to another extension If the other party does not answer the transferred call you can ret...

Page 20: ...f you hear ringing wait for party to answer before announcing call To Transfer the call unannounced skip this step If you hear busy tone you can dial C to wait in line Refer to the Camp On feature on page 28 Also your display shows HOLD WAIT This indicates the number of calls on Hold or already camped on to the busy extension 3 Hang up 7R UHWULHYH WKH WUDQVIHUUHG FDOO 1 Lift handset 2 Press the fl...

Page 21: ...call you place If your Account Codes are also Verifiable you must enter a code from a list programmed into your phone system Ask your communications manager which type of Account Codes you have 7 R HQWHU DQ FFRXQW RGH ZKHQ SODFLQJ DQ RXWVLGH FDOO You can program this on a One Touch Speed Dial key See page 62 1 Place call 2 Press PGM immediately after dialing the number 3 Enter Account Code 4 Press...

Page 22: ...When an alarm displays your phone does not ring normally for incoming calls If your phone has Off Hook Ringing it rings with a single beep repeated If your phone does not have Off Hook Ringing calls do not ring while the alarm displays Your communications manager can tell you if you have Off Hook Ringing 7R VHH WKH FDXVH RI DQ ODUP Do not lift the handset 1 Press MSG Display shows cause of Alarm F...

Page 23: ...gn the Alternate Attendant you cancel your Selectable Display Message if any The Alternate Attendant must be a keyset You cannot assign another attendant as your Alternate Attendant 7R DVVLJQ WKH OWHUQDWH WWHQGDQW You can program this on a One Touch Speed Dial key See page 62 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Dial Alternate Attendant s extension num ber 5 Dial 3 Your display shows ALT ...

Page 24: ...DSS Console You hear two beeps then your caller s voice Automatic Call Distribution ACD Member Agent Your extension may be in an Automatic Call Distribution group The members of your ACD group share responsibility for answering the group s calls ACD evenly distributes the calls among the group members Normally the member agent that has been idle the longest gets the next call From time to time you...

Page 25: ...sy and how long calls have been waiting for an available agent Your telephone display shows this in formation Make agents On or Off Duty Optional Record the announcements that your group s callers hear Your communications manager can tell you if you need to record any announcements To record announcements your system must have a VAU or OPA VAU PCB ONYX II III IV or VMU Module ONYX VS Activate or d...

Page 26: ... to remove agent 4 to install 7R UHFRUG DQQRXQFHPHQWV IRU RXU FDOOHUV 1 Lift handset 2 Press INTERCOM then PGM 3 Dial MV Master Voice Message 4 Enter the number of the message you want to record 00 02 07 Your communications manager can tell you which message to record Message 00 is the standard ACD All Agents Busy message The system prompts Please start recording 5 After you hear the beep speak cl...

Page 27: ...D supervisor to use this option This option is not available in all systems 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Press DSS Console key for your ACD group s master number 5 Dial 4 to return the ACD group to the day mode OR Dial 7 to activate night mode for the ACD group Background Music You can receive Background Music over your telephone s speaker The music stops whenever a call comes in ...

Page 28: ...t use Call Forwarding Use Alternate Attendant instead see page 16 7R IRUZDUG FDOOV This may be programmed on a One Touch Speed Dial key See page 62 1 Press INTERCOM 2 Press PGM 3 Dial extension number to receive calls 4 Do one of the following Dial 1 to forward calls not answered Dial 2 to forward calls not answered or when busy Dial 3 to forward all calls Dial 4 to have Voice Mail screen your cal...

Page 29: ...nsion For example if you re tied up in a meeting you could use the conference room phone to reroute your calls to a co worker Or you could record your Personal Greeting telling your caller s you ll be tied up When activating Remote Call Forwarding you have a controlling extension the phone you re on and a controlled extension the phone whose forwarding you re changing The controlling extension mus...

Page 30: ...tionally enter 9 or 90 98 for line groups 7R UHPRWHO DFWLYDWH 3HUVRQDO UHHWLQJ IRU WKH FRQWUROOHG H WHQVLRQ 1 Lift handset 2 Press line appearance key for the controlled extension 3 Press PGM To cancel Personal Greeting hang up before going to the next step 4 Dial MV 5 Dial the Personal Greeting option Dial 2 to forward all calls and play the greeting for all callers including Transfer screens Dia...

Page 31: ...7 Hang up Call Forward System Cancel This feature is for attendants only Call Forwarding reroutes incoming calls to another extension or to an outside number As the attendant you cannot use Call Forwarding see the Alternate Attendant feature on page 16 instead You can however cancel all Call Forwarding for the system including Selectable Display Messages This also cancels Do Not Disturb for the sy...

Page 32: ... not lift handset 2 Press and dial 8 Your display shows AUTO TIMER OFF HF lights 3 Press HF HF goes out 7R VWDUW WKH DOO 7LPHU LI RX KDYH D 7LPHU NH 1 Press Timer key The Timer key is ON Your display starts timing your call Press the Timer key before you place or answer your call or while idle If your phone has Auto Timer it starts automatically for outside calls You don t have to press the Timer ...

Page 33: ...TXHVW D DOOEDFN DIWHU FDOOLQJ D EXV H WHQVLRQ Do not hang up 1 Dial C You hear ringing 2 Hang up You can use your phone for other calls while you wait for Callback to ring you back 7R DQVZHU ZKHQ DOOEDFN ULQJV RX EDFN 1 Lift handset If you hear ringing wait for party to answer OR If you hear two beeps go ahead and speak 7R FDQFHO D DOOEDFN UHTXHVW WR D VSHFLILF H WHQVLRQ 1 Call busy extension agai...

Page 34: ...er 7R DQVZHU D DOOHU FDOO ZLWK WKH SUH DQVZHU GLVSOD GLVDEOHG 1 Lift handset or press flashing line key You see the incoming caller s name and number and you answer the call 7R DQVZHU D DOOHU FDOO ZLWK WKH SUH DQVZHU GLVSOD HQDEOHG Your phone must have Automatic Handsfree disabled to use this feature 1 Press the flashing line key to display the in coming caller s phone number You can press another...

Page 35: ...pport Caller ID UNAVAILABLE Your telephone company s Caller ID service is out or order Camp On Camp On allows you to call a busy extension or line and wait off hook until that extension or line becomes free 7R DPS 2Q WR D EXV H WHQVLRQ RU OLQH Do Not Hang Up 1 Dial C If you Camp On to a busy extension You hear ringing in your handset When the party is free their phone rings OR You hear two beeps a...

Page 36: ...ge 68 Conference This feature is always available Conference allows you to converse jointly with two inside parties two outside parties or one of each 7R VHW XS D RQIHUHQFH 1 Place first call 2 Press CONF 3 Place next call 4 Press CONF The CONF key lights and the three parties are Conferenced 7R FDQFHO D RQIHUHQFH 1 Hang up If your Conference included an Intercom call your callers continue to conv...

Page 37: ...s CONF 3 Place or answer second outside call You talk to the second caller 4 Press CONF again You talk to both callers 5 Hang up Your callers talk privately with each other You cannot rejoin the Conference Dialing Number Preview Dialing Number Preview DNP allows you to dial review and correct a number before the system dials it out for you You can only use Dialing Number Preview if you have a disp...

Page 38: ...ur display shows SELECT IDLE LINE and you must press a line key The system then dials the number 7R H LW 13 DW DQ WLPH 1 Press HF Direct Station Selection Direct Station Selection keys the third level function of programmable keys 1 15 provide easy access to other extensions They also act as busy lamps indicating the status of an associated extension When the key is The extension is OFF Idle ON Bu...

Page 39: ...2 Press INTERCOM The key lights show you the status of the assigned extensions 3 Press the DSS key for the desired extension Directed Call Pickup Directed Call Pickup allows you to answer a call ringing another extension You may also have Call Coverage keys on your phone You can use these keys instead of Directed Call Pickup to answer a call to the covered extension Refer to the Station Call Cover...

Page 40: ...YX IV your phone may have an Intercom Directory Dialing key Just press the key to get the directory of Intercom names This key also lets you Transfer a call to the name you select 7R GLDO D QXPEHU XVLQJ LUHFWRU LDOLQJ 1 Lift handset attendant only 2 Select type of directory For Intercom Directory dial I Your display shows INTERCOM DIRECTORY OR For Personal Directory dial P Your display shows PERSO...

Page 41: ...iates a screened transfer For an unscreened Transfer hang up instead 7R FDQFHO LUHFWRU LDOLQJ DW DQ WLPH 1 Hang up Display Messages Messages appear in the display window to provide helpful information at a glance When your phone is not in use the date and time display When you use your phone messages display to explain what is happening or to help you remember what to do next If you have a questio...

Page 42: ...s on your phone 1 Lift handset 2 Press Hotline key twice The phone rings if idle wait for an answer OR 1 Place Intercom call to extension in DND 2 Dial I The phone rings if idle wait for an answer Door Box This feature is available on VS systems only Your system may have Door Boxes A Door Box is a self contained Intercom unit typically used to monitor entrance doors A visitor at the door can press...

Page 43: ...Dial Door Box extension number Your system can only have Door Boxes at extensions 310 311 322 and 323 4 Optional Press and hold FTR to release the door You can have Relay Boxes for the Door Boxes at extensions 311 322 and 323 only Dual Line Appearance This feature is available on ONYX IV systems only Your extension can have two line appearance keys for placing and answering calls These line appear...

Page 44: ...ne Preference page 59 this answers the call 2 Press ringing Dual Line Appearance key Flash While you are on an outside CO call Flash allows you to regain dial tone without giving up control of the line You can then place another call Flash also allows access to PBX features when using a PBX line 7R IODVK WKH OLQH RX DUH RQ Do Not Hang Up 1 Press FTR 2 Dial number Forced Line Disconnect This featur...

Page 45: ...hich you can also use to answer calls You don t have to be a group member to have Group Call Pickup keys 7R DQVZHU D FDOO ULQJLQJ LQ D 3LFNXS URXS IURP D SKRQH ZLWKLQ WKDW 3LFNXS URXS You can program this on a One Touch Speed Dial key See page 62 1 Lift handset 2 Press INTERCOM 3 Press and dial 1 You are connected to the caller Your display shows P name or PICKUP FROM extension number OR 1 Lift ha...

Page 46: ...up Group Listen Group Listen lets you talk into your handset and have your caller s voice broadcast through your telephone speaker With Group Listen others in your work area can listen to your conversation If you are an attendant you cannot use Group Listen 7R LQLWLDWH URXS LVWHQ 1 Establish handset call 2 Press HF but do not hang up HF lights 7R FDQFHO URXS LVWHQ Do not hang up 1 Press HF HF goes...

Page 47: ... URXS FDOO ULQJLQJ RXU JURXS 1 Lift handset The INTERCOM key or a Line key lights Headset If you have a Headset you can use it instead of the handset Using the headset frees up your hands for other work 7R LQVWDOO WKH KHDGVHW 1 Leave the handset in the cradle 2 Unplug the handset and plug in the headset For Non attendant Keysets Use the HF key to hang up calls in place of the handset 7R RSHUDWH D ...

Page 48: ... your phone Refer to Headset in User Programmable Features Hotline Hotline gives you one button calling and Transfer to another extension your Hotline partner The Hotline key on your phone shows the status of your partner s extension When the Hotline key is Your partner is OFF Idle ON Busy Flashing DND You may be able to override an extension in Do Not Disturb using your Hotline key Refer to the D...

Page 49: ...U D FDOO IURP RXU RWOLQH SDUWQHU INTERCOM flashes If you are not an attendant 1 Listen for two beeps 2 Speak toward the phone If you are an attendant 1 Lift handset 2 Press HF Intercom loop key Intrusion Barge In Intrusion allows you to break into another conversation CAUTION Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy 7R LQWUXGH RQ D EXV H WHQVL...

Page 50: ...t To select a different line press a line key 2 Press DIAL 3 Press LAST If you hear busy tone press an idle line key Your call dials out automatically Line Callback You can leave a Callback request for a busy outside line The system rings you when the outside line is available You do not need to keep checking the line hoping to find it idle You will note that the Callback ring cadence is longer th...

Page 51: ...Try to access busy line again You hear busy tone 2 Press and hang up 7R FDQFHO DOO RXU DOOEDFNV VLPXOWDQHRXVO This also cancels your Intercom Callbacks 1 Lift handset 2 Press INTERCOM and dial 3 Press FTR 4 Hang up Meet Me Conference Meet Me Conference allows you to set up a Conference with up to two other inside parties Each party joins the Conference by dialing a Meet Me Conference access code A...

Page 52: ...Mail on page 71 7R OHDYH D 0HVVDJH DLWLQJ DIWHU FDOOLQJ DQ H WHQVLRQ Do Not Hang Up 1 Press MSG You hear dial tone You cannot leave a Message Waiting while using Voice Over See Off Hook Signaling on page 49 2 Hang up 7R DQVZHU D 0HVVDJH DLWLQJ OHIW DW RXU H WHQVLRQ Your MSG key flashes fast 1 Lift handset and press MSG The system calls the extension that left you the message Your MSG key continues...

Page 53: ...hen you activate Microphone Mute you can still listen to your caller but your caller cannot hear your voice If you are an attendant you cannot use Microphone Mute If your system is an ONYX II III 32x60 Microphone Mute also turns off your handset microphone 7R DFWLYDWH 0LFURSKRQH 0XWH 1 Press DND MIC until it lights You can do this while on a call or when your phone is idle to turn off Handsfree re...

Page 54: ...ber 3 Dial M You hear the conversation Multiple Directory Numbers This feature is available on ONYX IV systems only Multiple Directory Numbers gives your telephone more than one extension directory number These extension numbers appear on specially assigned programmable keys You can receive calls on your usual extension number or your Multiple Directory Number For example you can receive personal ...

Page 55: ...D MIC key flashes Your display shows NIGHT MODE ON 7R WDNH WKH V VWHP RXW RI 1LJKW QVZHU DWWHQGDQWV RQO 1 Press DND MIC The DND MIC key goes out Your display shows NIGHT MODE OFF 8VHU 3URJUDPPDEOH HDWXUH If your system is a VS you can change the lines that ring your phone at night Refer to Night Ring in User Programmable Features see page 86 7R DQVZHU D FDOO GXULQJ 1LJKW QVZHU You can program this...

Page 56: ...annot use Voice Over if you are an attendant Also see Reverse Voice Over on page 58 8VHU 3URJUDPPDEOH HDWXUH If your system is a VS you can allow or deny Voice Over for your extension Refer to Voice Over in User Programmable Features page 86 Voice Over 7R UHVSRQG WR D 9RLFH 2YHU VLJQDO You hear two beeps before your caller s voice 1 Press and hold DND MIC To talk to the first party release DND MIC...

Page 57: ...ng options to the outside callers OPA lets an outside caller dial an extension or hunt group directly You or a co worker do not have to screen the call When OPA answers a call the caller hears a recording of their dialing options For example the announcement could say Hello You have reached XYZ Corporation Dial 4 for Technical Service or 5 for Sales You may be able to record the messages callers h...

Page 58: ...unications manager can tell you about the messages 6 Hang up 7R HUDVH DOO 23 PHVVDJHV LQFOXGLQJ WKH RYHUIORZ PHVVDJH 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Dial MV 5 Press PGM 6 Dial Y To exit the procedure without erasing the messages dial N 7 Hang up 7R FDOO LQWR WKH V VWHP XVLQJ 2SHUDWRU VVLVWDQFH 1 Dial system telephone number 2 After OPA answers dial announced option Dial single digit ...

Page 59: ...dant you cannot use Auto Page VS systems do not offer Auto Page To set your Auto Page while you re away from your phone refer to Remote Call Forwarding on page 22 7R UHFRUG DQ XWR 3DJH DQQRXQFHPHQW 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Dial M V P 5 When you hear the beep record your Auto Page announcement 6 Dial the Page zone code 1 8 For more information on Page zones refer to the Page Zo...

Page 60: ...have up to four external zones zones 1 4 VS can have up to two zones 1 and 2 All Call Paging is broadcast to all External Paging Zones speakers Your communications manager can tell you if your system has this capability 8VHU 3URJUDPPDEOH HDWXUH If your system is a VS you can allow or deny Pages to your phone Refer to Page in User Programmable Features on page 86 7R PDNH DQ OO DOO 3DJH RU D RQH 3DJ...

Page 61: ...de call to someone you cannot readily locate use Park Park puts the call in a special holding state called an Orbit so you can page the person The person you page can then pick up the call from any extension There are two types of Park Orbits System Park and Personal Park With System Park you may Park a call in one of ten system orbits 60 69 With Personal Park you can Park a call at an extension I...

Page 62: ...o receive call 3 Hang up 7R SLFN XS D 3DUNHG FDOO You can program this on a One Touch Speed Dial key See page 62 1 Lift handset 2 Press INTERCOM 3 Dial Park Orbit access code To use System Park dial 60 69 To use Personal Park dial and the extension number You are connected to the party Your display shows CALL FROM ORBIT OR 1 Lift handset 2 Press Park Orbit key You are connected to the party Your d...

Page 63: ... your Personal Greeting while you re away from your phone refer to Remote Call Forwarding on page 22 7R UHFRUG D 3HUVRQDO UHHWLQJ 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Dial M V Dial A for all calls Dial I for internal calls only 5 The system prompts Please start record ing 6 After you hear the beep speak clearly and directly into the handset 7 Optional Enter three digit extension where cal...

Page 64: ...atures on page 86 Privacy Groups If your extension is in a Privacy Group you can enter another group member s outside call unannounced and uninvited Each member of the group can select Privacy This prevents members from entering the call 7R MRLQ D FRQYHUVDWLRQ ZLWK D PHPEHU RI RXU 3ULYDF URXS 1 Lift handset 2 Press the desired line key The line and CONF keys light You are connected to the two part...

Page 65: ...D OLQH RU H WHQVLRQ EDFN LQWR VHUYLFH 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Dial extension number or line extension number e g 480 Reverse Voice Over This feature is available on ONYX IV systems only While you are on a call Reverse Voice Over lets you make a private Intercom call to an idle co worker Just press a specially programmed Reverse Voice Over key to make the private call Your ini...

Page 66: ...ce Ringing Line Preference lets you answer outside calls by just lifting the handset Ringing Line Preference simplifies the way you answer calls This helps if you use your phone primarily for answering calls If more than one call is ringing Ringing Line Preference answers the call on the lowest numbered line first 8VHU 3URJUDPPDEOH HDWXUH If your system is a VS you can allow or deny Ringing Line P...

Page 67: ... tone press an idle line key Your call dials out automatically Selectable Display Messages You can choose preprogrammed Selectable Display Messages for your extension Co workers with display telephones calling your extension see the message you select Your communications manager can tell you about programmed messages and the codes you dial to select them ONYX II III IV systems have 64 Selectable D...

Page 68: ... E VFUROOLQJ WKURXJK WKH PHVVDJHV 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Dial M 5 Scroll through the messages using VOL UP or VOL DN You may add digits to the end of messages 00 07 6 Press DIAL and SAVE You hear dial tone If you append a message 00 07 skip this step 7 Hang up MSG flashes slowly 7R FDQFHO D LVSOD 0HVVDJH You can program this on a One Touch Speed Dial key See page 62 1 Lift h...

Page 69: ...rogrammed for One Touch Speed Dial Just press these One Touch Speed Dial keys to dial the stored number If you have a DSS Console you can also have One Touch Speed Dial keys on your console You can also store certain Intercom features under your One Touch Speed Dial keys This simplifies accessing features that you use often Just press the One Touch Speed Dial key to use the key s programmed featur...

Page 70: ... out the system waits the Delay interval and then dials the remaining digits To enter a Delay while programming the Speed Dial bin press DIAL where you want the Delay to occur You can also store a Flash command in a Speed Dial bin You might want to do this if your system is behind a Centrex or PBX and you need to use certain Centrex or PBX features For example a Flash command frequently initiates ...

Page 71: ...u cannot use this procedure to store numbers in One Touch Speed Dial keys Your first Personal Speed Dial key is bin 50 your last is bin 29 If your display shows PROGM NAME Y N see instructions below for name programming 4 Dial line number e g 01 press line key or press INTERCOM to store an Intercom feature You may also be able to dial a line group code 9 or 90 98 or press a loop key If you are sto...

Page 72: ...peat the above two steps for additional letters You can correct a name as you enter it Press VOL DN to backspace erase over a character then enter the correct letters 5 Press PGM when finished 7R FDOO D 3HUVRQDO 6SHHG LDO QXPEHU 1 Lift handset You can preselect a line by pressing a line key If you preselect you must press INTERCOM instead of DIAL before dialing a bin number 2 Press DIAL 3 Dial Per...

Page 73: ...ore System Speed Dial numbers See page 86 7R VWRUH D 6 VWHP 6SHHG LDO QXPEHU 1 Lift handset 2 Press DIAL 3 Press PGM 4 Dial System Speed Dial bin number e g 700 If you display shows PROGM NAME Y N see instructions above for name programming 5 Dial line number e g 01 or press line key You may also be able to dial a line group access code 9 or 90 98 or press a loop key 6 Dial number To enter a pause...

Page 74: ...n preselect a line by pressing a line key 2 Press System Speed Dial key One Touch key for System Speed Dial The Speed Dial key does not light If the number includes a pause you can press to force dialing to continue If you hear busy tone press an idle line key Your call dials out automatically 7R FKDLQ WZR 6SHHG LDO QXPEHUV 1 Place first call using Speed Dial Wait for number to dial out 2 Press DI...

Page 75: ...ng call 7R 6SOLW EHWZHHQ RXU DFWLYH FDOO DQG RXU QHZHVW FDOO 1 Press Split key Press Split repeatedly to alternate between the calls The Split key does not light Station Call Coverage A Station Call Coverage key gives you one touch call pickup Transfer and Intercom for the assigned extension A Call Coverage key also shows you the status of the covered extension When the key is The covered phone is...

Page 76: ...VHU 3URJUDPPDEOH HDWXUH If your system is a VS use Ring Assignment and Delayed Ring Assignment in User Programmable Features page 86 instead of the procedure below To change a Call Coverage Key extension assignment use DSS programming See DSS in User Programmable Features page 86 7R SURJUDP ULQJLQJ IRU RXU DOO RYHUDJH NH V The Call Coverage key rings for calls to the covered extension If you are a...

Page 77: ... PC s communications software Directory Dialing feature to place the call Listen to the call dialing out through your modem 2 When the called party answers press the Call Coverage key for your PC The call will be in the Privacy Release mode the line key flashes fast To enable privacy press the line key Time and Date The time and date appear on display phones 8VHU 3URJUDPPDEOH HDWXUH If your system...

Page 78: ...aging lets you exchange recorded messages with co workers It also lets your outside callers leave recorded messages for you You and every other user has a mailbox which holds your recorded messages You call your mailbox to listen to your messages and use other Integrated Voice Messaging features Call Forwarding to Voice Mail When you forward your phone to Voice Mail your incoming calls automatical...

Page 79: ...as a Message Center key you can leave messages for your co workers or listen to messages they have left For example you could be part of a Customer Service group with a Message Center for each of your company s products When all members of your group are busy your dispatcher can send callers to the appropriate Message Center Later on you can easily retrieve all messages for a particular product As...

Page 80: ...ting 1 Lift handset 2 Press the Message Center key You log onto the Message Center mailbox You have all the options available to any other mailbox subscriber 7R IRUZDUG FDOOV WR RXU PDLOER 1 Lift handset 2 Press INTERCOM 3 Press PGM 4 Press MSG 5 Dial Call Forwarding option Dial 1 to forward calls not answered Dial 2 to forward calls not answered or when busy Dial 3 to forward all calls Dial 4 to ...

Page 81: ...arts recording your call The record key flashes fast while recording Voice Prompting Messages The system plays Voice Prompting Messages to inform a user of the status of their call See your communications manager for a complete explanation of these messages Voice Prompt Description All lines are busy For automatic Callback please press the Callback key Plays when trying to place a call when all li...

Page 82: ...s paused too long while recording a Personal Greeting The lowest cost line is busy Please wait for the next one Plays when placing an ARS call when all lines in a line group are busy The number you have dialed is not in service Plays when calling a valid but inoperative extension The time is Plays the time after dialing T digit 8 on an idle telephone This is station Plays the extension number afte...

Page 83: ...me adjustment 7R DGMXVW WKH YROXPH RI DFNJURXQG 0XVLF LQFRPLQJ ULQJLQJ DQG SDJHG DQQRXQFHPHQWV 1 Press VOL UP or VOL DN while feature is active or telephone is idle On an LCD telephone gray display pressing VOL UP or VOL DN while idle adjusts the display brightness Your phone must be idle not ringing with Background Music off 7R DGMXVW WKH KDQGVHW YROXPH 1 Press VOL UP or VOL DN while on a handset...

Page 84: ...nts it you can use Walking Class of Service Walking Class of Service allows you to temporarily override dialing restrictions when you use someone else s extension Walking Class of Service lets you make the call as you would at your own extension 7R SODFH D FDOO IURP D UHVWULFWHG H WHQVLRQ 1 Lift handset 2 Press INTERCOM 3 Press PGM twice 4 Dial Walking Class of Service code See your communications...

Page 85: ...art see page 86 RXU 6 VWHPªV LDOLQJ 3ODQ This chart shows the numbers you dial for extensions outside lines Ring Groups and Selectable Display Messages Ask your communications manager which system you have so you ll know which numbers to dial ONYX System VS w o AUX VS w AUX II III 32x60 II III IV 56x120 72 180 Extensions 300 323 300 371 300 359 300 479 Outside Lines 801 808 801 824 801 832 801 872...

Page 86: ...you place the outside call on Exclusive Hold The line key flashes Moderately Red and Quickly Green If a call on Hold recalls to you The line key flashes Slowly Red and Quickly Green Intercom Calls An Intercom call rings your phone INTERCOM flashes Slowly Green You answer the Intercom call INTERCOM flashes Quickly Green You place the Intercom call on Hold HOLD flashes Moderately Red and Quickly Gre...

Page 87: ...Moderately Or you place the outside call on Exclusive Hold The line key is On then flashing Quickly If a call on Hold recalls to you The line key is Off then flashing Quickly Intercom Calls An Intercom call rings your phone INTERCOM flashes Slowly You answer the Intercom call INTERCOM flashes Quickly You place the Intercom call on Hold HOLD is ON then flashes Quickly And then it recalls to you INT...

Page 88: ... Feature Keys Programmable Feature Keys Hold Background Music Conference Automatic Answer ONYX IV Attendant Do Not Disturb Microphone Mute Attendant s Night Answer Key Handsfree Attendant s Intercom Loop Key Message Waiting Programming Mode Feature Flash Volume Down Volume Up Last Number Redial Your Multibutton Telephone Charts and Illustrations 81 ...

Page 89: ...2 323 324 325 326 327 328 329 330 341 342 343 344 345 346 347 311 312 313 314 315 316 317 318 319 320 331 332 333 334 335 336 337 338 339 340 PAGE PAG 1 PAG 2 PAG 3 60 61 62 RLS N1850 50 Your DSS Console VS Systems Only Charts and Illustrations 82 ...

Page 90: ... 348 349 350 351 352 353 364 365 366 367 368 369 370 371 372 373 314 315 316 317 318 319 320 321 322 323 334 335 336 337 338 339 340 341 342 343 354 355 356 357 358 359 360 361 362 363 374 375 PAGE PAG 1 PAG 2 PAG 3 60 61 62 RLS N1850 49 Your DSS Console ONYX II III IV Charts and Illustrations 83 ...

Page 91: ...Charts and Illustrations 84 ...

Page 92: ...ndset Flashing line key for outside call or INTERCOM then HOLD key TRANSFER Transferring outside call INTERCOM Dial ext Announce call Hang up CONFERENCE Setting up a three way conversation Establish an outside Intercom call CONF Establish next call CONF RESPONDING TO SIGNAL TONES Two tones during handset call Then you hear a co worker s voice over your call To reply press and hold DND MIC One tone...

Page 93: ... SAVE HEADSET PGM HS Y es or N o SAVE HOTLINE PGM HL Hotline key ext SAVE NIGHT RING PGM NR Line key Y es or N o SAVE PAGE PGM VP Y es or N o SAVE PRIME LINE PGM PLA Line key Y es or N o SAVE RING ASSIGNMENT PGM RA Line key Y es or N o SAVE RINGING LINE PREFERENCE PGM RLP Y es or N o SAVE SPEED DIAL PGM SD One Touch Speed key or bin PGM Display set only Name or PGM line key or line group code PGM ...

Page 94: ...ONYX TM VS II III IV Multibutton Telephone Feature Handbook ...

Page 95: ...hange without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual Further Nitsuko America also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omis...

Page 96: ...ther Important Telephone Numbers Sales 203 926 5450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Technical Training 203 926 5430 Emergency Technical Service After Hours 203 929 7920 Excludes discontinued products ...

Page 97: ...N1850MFH04 Issue 1 0 June 1994 Printed in U S A 185 ...

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