Automatic Answer
)
This feature is available on ONYX IV systems only.
You can answer calls automatically, without pressing a line key or your
Intercom loop (HF) key. Automatic Answer is particularly helpful to you
if you have a headset and a DSS Console. You just press RLS on the DSS
Console to answer the call that has been ringing the longest. As an
attendant, programmable key 23 is your Auto Answer key.
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1.
Press Auto Answer key (key 23).
-Key 23 is On when you enable Auto
Answer; Off when you disable Auto
Answer.
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1.
Press RLS on DSS Console.
-You hear two beeps, then your caller’s
voice.
Automatic Call Distribution
ACD Member (Agent)
Your extension may be in an Automatic Call Distribution group. The
members of your ACD group share responsibility for answering the
group’s calls. ACD evenly distributes the calls among the group
members. Normally, the member (agent) that has been idle the longest
gets the next call.
From time to time, you may need to temporarily remove yourself from
the group (for example, when you go to lunch). When you become Off
Duty, ACD no longer sends calls to your extension. When you become
On Duty, you’ll again start to receive ACD calls.
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Press specially programmed On/Off Duty
key (ONYX IV only).
-The key is on when you’re off duty; off
when you’re on duty.
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ONYX Multibutton Feature
Handbook
Automatic Call Distribution
17
