eNBioAccess-T1 User Guide
24
(138-827) (Bangi-dong, Hyundai Topics Building) 4
th
Floor, Wiryeoseongdae-
ro, Songpa-gu, Seoul, Korea
Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099,
E-Mail: [email protected]; http://www.nitgen.com
5. Troubleshooting
5.1. When the fingerprint authentication time is too long or fails
When the terminal operates by the 1:N (Server) authentication in the network mode, if the
server is used for personal or business use, a server load may reduce the fingerprint
recognition rate and require the long fingerprint authentication time. It is recommended to
build a dedicated server.
Check that there are any scratches or foreign matters in your finger or FP sensor. If there are
foreign matters, wipe them with a dry cloth. If there is a large scratch, re-register another
fingerprint through the administrator.
If the fingerprint status is bad, lower the individual security level in the user information and
attempt 1:1 Authentication.
If the RF card registered by the user’s ID has been authenticated, when the fingerprint
authentication fails, whether the user exists or not is verified. Check that the user is a
registered user.
5.2. When the fingerprint is not entered well
Very dry or wet fingerprints may not be normally entered.
If the fingerprint is wet, wipe it with a dry towel. If the fingerprint is dry, blow your breath or
apply oil on your hands. Then, try to enter the fingerprint again.
5.3. When the RF card authentication fails
Check that the card possessed by users conforms to the card type set in the “RF Card Type” in the
“Option Setting” of the Access Manager program.
5.4. When the network is not connected
Check that the terminal is registered in the terminal management item in the information
management menu of Access Manager Professional.
If the terminal is not registered, check that it is set in the terminal search of Access Manager
Professional.
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Server IP of which Access Manager Professional is installed
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Check that the terminal ID is set up correctly.
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If DHCP is not used, check the relevant information.
