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ninjakitchen .com
ninjakitchen.com
Why is my unit taking so long to come to pressure? How long does it take to come
to pressure?
• Pressurizing times may vary based on the selected pressure, current temperature of
the cooking pot, and temperature or quantity of the ingredients.
• Check to make sure the silicone ring is fully seated and flush against the pressure lid.
If installed correctly, you should be able to tug lightly on the ring to rotate it.
• Check that the pressure lid is fully locked and the pressure release valve is in the SEAL
position when pressure cooking.
Why is the time counting down so slowly?
• You may have set hours rather than minutes. When setting time, the display will show
HH:MM and the time will increase/decrease in minute increments.
How can I tell when the unit is pressurizing?
• Rotating lights will display on the screen to indicate the unit is building pressure. Once
the unit is pressurized, the screen will display the set cook time counting down.
• Please note that rotating lights will also display during the Steam function’s preheat time.
There is a lot of steam coming from my unit when using the Steam function.
• It’s normal for steam to release through the pressure release valve during cooking.
Leave the pressure release valve in the VENT position when using Steam, Slow Cook,
and Sear/Sauté.
Why is the pressure release valve so loose?
• The pressure release valve’s “loose” fit is intentional; it enables a quick and easy
transition between SEAL and VENT and helps regulate pressure by releasing small
amounts of steam during cooking to ensure great results. Make sure it is placed as far
as possible toward the SEAL position when pressure cooking, and is rotated as far as
possible toward the VENT position when quick releasing.
How long does the unit take to depressurize?
• Quick release is about 2 minutes or less. Natural release can take up to 20 minutes or
more, depending on the type of food and/or the amount of ingredients in the pot.
“vEnt” error message appears on display screen .
• Pressure is building up because the pressure release valve is set to the SEAL position
while using SLOW COOK or SEAR/SAUTÉ function. Turn the valve counterclockwise
to the VENT position and leave it there for the remainder of the cooking function.
“ovHt” error message appears on display screen .
• The water level is too low. Add more water to the unit for the function to continue.
• Make sure the silicone ring is installed correctly.
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
Why can’t I take the pressure lid off?
• As a safety feature, the pressure lid will not unlock until the unit is completely
depressurized. Turn the pressure release valve to the VENT position to quick release
the pressurized steam. A quick burst of steam will spurt out of the valve. When the
steam is completely released, the unit will be ready to open, indicated by the red float
valve being in the lowered position. Turn the pressure lid counterclockwise, then lift it
up and away from you.
My unit is hissing and not reaching pressure.
• Make sure the pressure release valve is turned to the SEAL position. If you’ve done this
and still hear a loud hissing noise, it may indicate your silicone seal is not fully in place.
Press START/STOP to stop cooking, VENT as necessary, and remove the pressure lid.
Press down on the silicone ring, ensuring it is fully inserted and lies flat under the ring
rack. Once fully installed, you should be able to tug lightly on the ring to rotate it.
My unit is counting up rather than down.
• The cooking cycle is complete and the unit is in Keep Warm mode.
“E” code appears.
• The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
