Why is my unit taking so long to come to pressure? How long does it take to
come to pressure?
• Cooking times may vary based on the selected temperature, current temperature
of the cooking pot and temperature or quantity of the ingredients.
• Check to make sure the silicone ring is fully seated and flush against the lid. If installed
correctly, you should be able to tug lightly on the ring to rotate it.
• Check that the pressure lid is fully locked and the pressure release valve is in the SEAL
position when pressure cooking.
• Unit will not pressurise if there is not enough liquid.
Why is the time counting down so slowly?
• You may have set hours rather than minutes. When setting time, the display will show
HH:MM and the time will increase/decrease in minute increments.
How can I tell when the unit is pressurising?
• The display will show progress bar loading the building animation to indicate the unit is
building pressure.
"PrE" and moving lights are shown on the display screen when using the Pressure or
Steam function or any Combi-Steam modes.
• This indicates the unit is building pressure or preheating when using STEAM or
PRESSURE. When the unit has finished building pressure, your set cook time will
begin counting down.
There is a lot of steam coming from my unit when using the Steam function.
• It’s normal for steam to release through the pressure release valve during cooking.
Why can’t I open the lid after pressurising?
• As a safety feature, the lid will not unlock until the unit is completely depressurised. Turn
the pressure release valve to the VENT position to quick release the pressurised steam.
A quick burst of steam will spurt out of the pressure release valve. When the steam is
completely released, the unit will be ready to open.
Is the pressure release valve supposed to be loose?
• Yes. The pressure release valve’s loose fit is intentional; it enables a quick and easy
transition between SEAL and VENT and helps regulate pressure by releasing small
amounts of steam during cooking to ensure great results. Please make sure it is turned
as far as possible toward the SEAL position when pressure cooking and as far as
possible toward the VENT position when quick releasing.
The unit is hissing and not reaching pressure.
• Make sure the pressure release valve is turned to the SEAL position. If you’ve done this
and still hear a loud hissing noise, it may indicate the silicone ring is not fully in place.
Press START/STOP to stop cooking, VENT as necessary and open the lid. Press down
on the silicone ring, ensuring it is fully inserted and lies flat under the ring rack. Once
fully installed, you should be able to tug lightly on the ring to rotate it.
The unit is counting up rather than down.
• The cooking cycle is complete and the unit is in KEEP WARM mode.
How long does the unit take to depressurise?
• The time it takes to release pressure depends on the quantity of food in the unit and can
vary from recipe to recipe. Always ensure the float valve has dropped before trying to
remove the lid. If the unit is taking longer than normal to depressurise, unplug the unit
and wait until the float valve drops before opening the lid.
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“ADD POT” error message appears on display screen.
• Cooking pot is not inside the cooker base. Cooking pot is required for all functions.
“SHUT LID” error message appears on display screen.
• The lid is open and needs to be closed for the selected function to start.
“ADD WATER” error message appears on display screen when using the Steam and
Pressure function.
• The water level is too low. Add more water to the unit for the function to continue.
“NO PRESSURE” error message appears on display screen when using the Pressure function.
• Add more liquid to the cooking pot before restarting the pressure cook cycle.
• Make sure the pressure release valve is in the SEAL position.
• Make sure the silicone ring is installed correctly.
“ERR” message appears.
• The unit is not functioning properly. Please contact Customer Service at 0800 862 0453.
“PLUG IN” error message appears on display screen.
•Insert the probe cap or the digital cooking probe into the socket in order to start cooking.
“PROBE ERROR” error message appears on display screen.
• The unit has reached the maximum time of the function selected before the probe
reaches the set temperature.
“SLIDE” error message appears on display screen.
• Move the slider to the position desired before selecting a cooking function.
“LOCK LID” error message appears on display screen.
• Move the slider to the PRESSURE position in order to lock the lid.
1
For consistent browning, make sure ingredients are arranged in an even layer on the
bottom of the cooking pot with no overlapping. If ingredients are overlapping, make sure
to shake halfway through the set cook time.
2
For smaller ingredients that could fall through the reversible rack, we recommend first
wrapping them in a parchment paper or foil pouch.
3
Use the KEEP WARM mode to keep food at a warm, food-safe temperature after cooking.
To prevent food from drying out, we recommend keeping the lid closed and using this
function just before serving.
4
To reheat food, use the AIR FRY function.
HELPFUL TIPS
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE - CONT.
