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6
PROBLEMS
The most effective way to troubleshoot the StrokeCoach unit is to narrow the variables and determine which
component is at fault. In order to do this, you will need to trade units with a fellow rower. You should use his or
her unit (with the same stroke-mode setting your unit) on your dock station. The fellow rower should use your
StrokeCoach (with the same settings) on his or her docking station. This will allow you to determine if the control
unit or the docking station is at fault.
No stroke rate readings
The display unit may not be in contact with the mounting bracket. Push the display unit fi rmly onto the mounting
bracket until a loud ‘click’ is heard.
The seat magnet may not be passing close enough to the stroke rate sensor. Make sure that the magnet is passing
directly over the black sensor and within 3/4”.
The magnet and stroke rate sensor may not be correctly aligned. Make sure that the magnet and black sensor are
both across (perpendicular to) the long axis of the boat.
If possible, swap your control unit with a control unit you know works. If the stroke rate begins working, your
problem lies with your control unit. If the stroke rate still does not work, your problem lies with your mounting
bracket, stroke rate sensor or magnet.
Timer does not start
The unit is in STOP or MEMORY mode. Hold the NOT START button for two seconds to reset the unit and clear “STOP”.
The unit may not be receiving a “start” signal from the stroke rate sensor. Review “no stroke rate” solutions above.
Display appears faint, display suddenly goes blank, and/or unit will not turn on
Replace your battery (CR2032 Lithium watch battery), following the instructions in the owners manual. In rare cases,
an electrostatic discharge (static electricity “shock”) may cause your display’s unit to go blank. In dry weather, a
charge can build up while the unit is being carried in the storage pouch or a pocket and be discharged when the
unit is touched or placed on the mounting bracket. If this happens, you can perform a complete reset of your unit as
follows:
Open the battery door and remove the battery. Leave the battery out for at least 10 seconds while pressing and
holding the button. Release the button and reinstall the battery. The unit should turn on and function normally
when you push the button.
If this procedure does not solve the problem, and your unit is more than 2 years old, try replacing the battery.
