NexPath Telephony User Manual Download Page 12

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User’s Guide

The NexPath Telephony Server combines the following subsystems into a single, tightly integrated, easy-to-
install, easy-to-maintain package:

•

A complete switching system (PBX-like functions)

• Up to 136-line (inside lines) capability.

• Functions such as call routing and switching can be performed using standard touch-tone codes

from conventional telephones. No expensive, proprietary phones are necessary.

• High bandwidth (64 kilobits per second), all digital signal paths pass fax and modem signals trans-

parently.

• Automatic fax detection

•

An auto-attendant system

• Allows automated answering and routing of calls.

• Fully configurable, including custom messages and flexible numbering plans.

• Multiple auto-attendants with a different auto-attendant on each line if desired.

•

A voice message recording and retrieval (i.e., voice mail) system

• Over 50 hours of voice mail and custom messages can be stored per system.

• Password protection provided for all voice mail access.

• Personal greetings can be recorded for each extension.

• 64 kilobits-per-second digitization, storage, and playback gives your messages unsurpassed clarity.

• 30 port simultaneous voice mail access capability.

• Support of the VMWI (FSK) voice mail waiting light.

•

An Automatic Call Distribution (ACD) system

• Allows calls to be directed to a group, such as sales, rather than just to an individual.

• Multiple overlapping distribution groups with priority settings.

• Custom reassurance messages and hold music while the caller is waiting in the hold queue.

Other features include:

•

Integrated TCP/IP LAN for network control and administration

• System administration is performed using standard Web browser (Netscape or Internet Explorer)

software running on any desktop computer.

• Control of any extension can be performed either from a telephone, from the Windows programs

NexDial or NexDirector, or from a Netscape Web browser software running on any desktop com-

user.bk Page 2 Wednesday, March 7, 2001 10:34 AM

Summary of Contents for Telephony

Page 1: ...NexPath Telephony Server User s Guide NexPath Corporation 2972 Scott Boulevard Santa Clara California 95054 PN3097 Rev G 408 235 8916 March 7 2001 user bk Page 1 Wednesday March 7 2001 10 34 AM ...

Page 2: ...ocumentation are protected by copyright and distributed under licenses restricting its use copying distribution and decompilation No part of this product or related documentation may be reproduced in any form by any means without prior written authorization of the NexPath Corporation user bk Page 2 Wednesday March 7 2001 10 34 AM ...

Page 3: ...e proper use of the hardware in accordance with the instructions and specifications published by NexPath 2 the purchase of the NTS Server from a dealer or distributor authorized by NexPath to sell the NTS Server and 3 return of a properly completed Warranty Registration Card within 30 days of purchase and may not apply to any NTS Server that has been repaired or modified by persons other than NexP...

Page 4: ...user bk Page 4 Wednesday March 7 2001 10 34 AM ...

Page 5: ...ook flashes 8 Beeps and rings 9 Ring Cadence 10 Call distribution groups 11 Ring groups and Pickup groups 11 Extensions numbers in the NexPath Telephony Server 12 System speed dial numbers 12 Accept Calls Do Not Disturb 13 Accept Calls 13 Do Not Disturb 13 Barge In 15 Barge In 15 Table of Contents user bk Page i Wednesday March 7 2001 10 34 AM ...

Page 6: ...23 Enable Day Ringing 23 Enable Night Ringing 23 Disconnecting 25 Disconnect Call 25 Do Not Disturb 26 Help 27 Help 27 Hold 28 Put A Call On Hold 28 Retrieve A Call From Hold 28 Swap Between a Current Call and a Call on Hold 28 Hook Flash the Central Office Line Centrex and CLASSsm features 30 Hook Flash the Central Office Line 30 Inside Lines 31 Line and Extension Numbers 33 Announce Line Number ...

Page 7: ...r telephone 50 Forwarding a message to another mail box 53 Forwarding a message to a group 53 Call the person who left a message 54 Getting a help message during voice mail 54 To record your standard or alternate greeting 54 To listen to your standard or alternate greeting 55 To set your Standard Greeting or Alternate Greeting 55 Accessing your voice mail from an outside line 55 Getting into your ...

Page 8: ...78 Changing your password 78 Selecting the audio player 78 Voice Mail Access from NexDial 79 Playing back a message 80 Calling the call back number 80 Saving a copy of the voice mail file to the local computer 80 Forwarding a message to another voice mail box or a group 81 Recording your Standard Greeting 81 Recording your Alternate Greeting 82 Selecting the Standard or Alternate Greeting 82 To pl...

Page 9: ...Assignments 104 Resizing the Window 104 Activity and Status 104 Controlling Calls 105 Call An Extension 105 Transfer A Call 105 Retrieve a call from a Park Orbit 106 Put a call on Hold 106 Seizing a particular outside line 106 Picking up a ringing call 106 Do Not Disturb 107 Disconnect a call 107 CHAPTER 6 TelOper the Web Browser Desktop Interface 109 To Control your Phone from your Web Browser 10...

Page 10: ...bottom of the Control page 128 CHAPTER 7 Installing the NexPath TAPI 2 1 Service Provider 129 Installing the NexPath TAPI 2 1 Telephony Service Provider TSP program 129 Using the NexPath Telephony Service Provider TSP with other programs 134 Uninstalling the NexPath TAPI Telephony Service Provider TSP 135 CHAPTER 8 Frequently asked questions 137 APPENDIX A Glossary 143 INDEX Index 149 user bk Page...

Page 11: ...und on larger systems such as allowing you to perform functions like picking up a ringing phone from any other phone checking and retrieving your voice mail from any desktop computer in the building or on the Internet ring groups within call distribution groups and many other features that are unique to NexPath Note This manual along with all other system manuals is available on the NexPath Teleph...

Page 12: ...tom messages can be stored per system Password protection provided for all voice mail access Personal greetings can be recorded for each extension 64 kilobits per second digitization storage and playback gives your messages unsurpassed clarity 30 port simultaneous voice mail access capability Support of the VMWI FSK voice mail waiting light An Automatic Call Distribution ACD system Allows calls to...

Page 13: ...forwarding A complete system activity log Ring groups including ring groups in ACD groups Distinctive ringing Reminder rings Multiple hold stack Park orbits Barge in to voice mail in progress Listen in to voice mail in progress Caller ID pass through and decoding inside and outside calls Visual Call Waiting waiting call Caller ID Power failure bypass relays on all CO lines Multiple extension numbe...

Page 14: ...u must enter the trail ing unless your system administrator has assigned the system a name that you can use instead of the IP address In addition to this manual the User s Guide there is also the System Administration Guide and any Release Notes provided with your system when it was shipped All of these are also available on line at the URL listed above You can also have your system administrator ...

Page 15: ... the system to assure that he or she is in compliance with all applicable laws WARNING The NexPath Telephony Server includes a LAN based protocol NexPath Simple Computer Telephony Protocol N SCTP that allows the system to be programmed to function as an Automatic Dial and Announce Device ADAD ADADs or similar devices that are used for commercial solicitation or used without the consent of the call...

Page 16: ...User s Guide 6 user bk Page 6 Wednesday March 7 2001 10 34 AM ...

Page 17: ...ator 3 03 and certain subsequent versions can run TelOper a web based desktop call control program See CHAPTER 4 Windows Desktop Tools NexPath Dialer starting on page 65 and CHAPTER 5 Windows Desktop Tools NexPath Call Director starting on page 93 for details Also all voice mail operations can be performed from either a telephone or a computer However the key sequences described in this chapter fo...

Page 18: ...our phone or by pressing the flash key on your phone Note though that perfecting the art of performing hook flashes using the hook switch might take a little practice You must depress the switch for long enough to make it obvious to the system that you want to sig nal it but not so long that the system thinks you hung up A valid hook flash is accomplished by depressing the telephone hook switch fo...

Page 19: ...when you pick up the phone no one will be there You can retrieve this call from hold using the Retrieve Call From Hold sequence Two short beeps in your conversation indicates that you have a call waiting You can put the current call on hold and pick up the new call using the Pick up Waiting Call sequence You can then use the Swap Hold sequence to toggle between the two Note that if you are done wi...

Page 20: ...to outside calls if you wish Short ring every 60 seconds A Reminder ring meaning a call is on hold or in a park orbit Double ring short long ring or other combinations An Internal or External call depending on how your extension is config ured Check with your system administrator for different ring cadences Table 2 Tones Sound Meaning Busy Tone An outside or inside line is in use Dial Tone You can...

Page 21: ... system administrator when the call distribution group is configured Ring groups and Pickup groups Your system administrator can assign a ring group number to any group of physical telephone lines This function is normally used so that a ringing phone can be picked up from another phone using the Pick Up Group sequence followed by the ring group number It is also used to cause a group of phones to...

Page 22: ...of item 1 above none predefined Any of these extensions types can be directly dialed from a telephone The resulting function will be deter mined by the system programming for that extension type i e you will ring a phone seize an outside line enter voice mail execute an auto attendant program etc The concept of extension numbers and their symmetric use throughout the system is a very powerful feat...

Page 23: ... mode then calls to the distribution group Sales for example will not ring at your phone but instead will go on to the next extension in the group Calls placed by dialing your extension number directly however will be routed as described above To put your extension in the Do Not Disturb mode 1 Pick up any phone or otherwise get an inside line dial tone 2 Enter the Do Not Disturb sequence 3 Enter y...

Page 24: ...sword is accepted you will be notified that your extension is now accepting calls 6 Hang up Note There is no indication at your phone whether your extension is in the Accept Calls mode or the Do Not Disturb mode If you want to be sure to receive calls you can enter the Accept Calls sequence at any time even if your extension is already in the Accept Calls mode 1 You will not be asked for a passwor...

Page 25: ...conversations while they are on the phone Check with your system administrator to see if you have barge in permission You do not need Barge in Listen in permission to barge in to voice mail in progress in your own voice mail boxes Barge in and Listen in can be blocked on a line by the system administrator by setting the line as a Secure Line Note When you barge into an existing conversation the pa...

Page 26: ...u must enter a one if required for a long distance number Outside calls that are forwarded offsite may have reduced quality and reduced audio levels Consider using Centrex or CLASS type outside CO lines for best forwarding quality You can also use speed dial extensions for offsite forwarding and get more control over the call See the Administrators Guide for details on speed dial extensions and CO...

Page 27: ...te Offsite forwarding is only permitted from extensions that have offsite forwarding enabled in the system configuration Check with your system administrator to see if offsite forwarding is enabled on your extension Offsite forwarding will use Centrex or CLASS features hook flash transfers if the CO line involved has been designated as a Centrex or CLASS line Calls forwarded to a speed dial extens...

Page 28: ...e dial tone 2 Enter the Cancel Forwarding sequence 3 Enter your extension number 4 If prompted enter your password1 or a password with administrator privileges 5 If your password was accepted you will be notified that call forwarding has been cancelled 6 Hang up 1 You will not be asked for a password if you entered it to enable some other command and have not hung up since then 3 user bk Page 18 W...

Page 29: ...an inside line dial tone 2 Enter the Enable Call Waiting sequence 3 Enter your extension number 4 If prompted enter your password2 or a password with administrator privileges 5 If your password was accepted you will be notified that call waiting has been enabled 6 Hang up If you enable call waiting for your extension and you are on the phone when another call comes in you will hear two short beeps...

Page 30: ...connected though your system adminis trator can alter these times If you do not pick up a waiting call and you have set up call forwarding for your extension a waiting call will forwarded after 20 seconds If you do not have call forwarding enabled but do have a voice mailbox then after 20 seconds the waiting call will go to your voice mailbox If you have nei ther call forwarding enabled nor voice ...

Page 31: ...Clear Clearing a Command Sequence After getting an inside dial tone but before finishing a command sequence you can get back to an inside dial tone by pressing the Clear sequence user bk Page 21 Wednesday March 7 2001 10 34 AM ...

Page 32: ...onference in This can include making calls to parties on either inside or outside lines If you cannot get your second party retrieve your first call from hold using and try again later 4 Upon reaching your second party enter the Add To Conference sequence You your first party and your second party will all be talking to each other 5 To add a fourth party to the conference enter again The first two...

Page 33: ...ending on whether it is during regular business hours or after hours All of these features depend on the configuration and setup that is done by the system adminis trator when the system is installed or configured To enable day ringing and disable night ringing 1 Pick up any phone or otherwise get an inside line dial tone 2 Enter the Enable Day Ringing sequence 3 If prompted enter your password1 o...

Page 34: ...ote Your system can configured to switch automatically between Day mode and Night mode See your system administrator for details on whether or not your system is configured to do so user bk Page 24 Wednesday March 7 2001 10 34 AM ...

Page 35: ...automatically seizes an outside line sometimes called assumed dial nine this sequence will disconnect from the outside line and return inside dial tone To disconnect from a call or to disconnect from an outside line and obtain inside dial tone without actually hanging up the phone 1 Enter the Disconnect sequence 2 You will receive an inside dial tone 3 Enter a new command or the next number you wa...

Page 36: ...User s Guide 26 Do Not Disturb See Accept Calls Do Not Disturb user bk Page 26 Wednesday March 7 2001 10 34 AM ...

Page 37: ...perations Help Help To get a summary of all commands listed here from your phone 1 Pick up any phone or otherwise get an inside line dial tone 2 Dial the Help sequence user bk Page 27 Wednesday March 7 2001 10 34 AM ...

Page 38: ...ced into park orbits receive hold music if enabled for the line and external hold music is supplied to the system To place a call on hold 1 Enter the Put Call On Hold sequence You will get an inside dial tone and are free to call a new number enter a command or hang up Note If you inadvertently leave a call on hold and forget about it you will get a short reminder ring every 45 seconds1 To retriev...

Page 39: ...ou can also transfer the current call using the Blind Transfer sequence or the Set Up Transfer and Complete Transfer sequences and respectively 2 Take the most recent call which was placed on hold off of hold by entering the Retrieve Call From Hold sequence 3 Hang up or transfer this call 4 Take the next call off of hold by entering the Retrieve Call From Hold sequence 5 If necessary hang up or tr...

Page 40: ...ook flash to the central office line see the note above 1 While connected to an outside central office line enter You should receive the signal from the central office that the sequence is recognized usually three short beeps and then central office dial tone For example to setup a three way call using CLASSSM features 1 While connected to an outside central office line and talking to the first pa...

Page 41: ...except hook flashes as described in the beginning of this chapter2 Not all commands start with hook flashes however so it is important to know how to get back to inside line dial tone The easiest method is to hang up for a second or two and then pick your handset again Another way is to wait until the phone company decides that your phone has been off hook too long and disconnects you This is simi...

Page 42: ...t and if your intention was to check your voice mail then you are ready to press for Play for Pause etc as outlined in the chapter Voice Mail starting on page 49 If on the other hand you really need an inside line dial tone to perform some other function such as enabling call forwarding for your extension or putting your system in Night Mode then once you are in your voice mail press at this point...

Page 43: ...d all extension numbers associated with any telephone from which the sequence is entered can also used for performing system administration from a telephone If you use and enter a password with system administrative permissions and then press after the password is accepted you will get a list of all user numbers and their passwords see the NexPath Telephony Server System Administra tion Guide for ...

Page 44: ...our account Barge in Listen in permissions you can also use the sequence described above to listen into other people s conversations while they are on the phone for quality control and monitoring purposes Check with your system administrator to see if you have Barge in Listen in permission Listen in and Barge in can be blocked on a line by the system administrator by setting the line as a Secure L...

Page 45: ...35 Telephone Operations Night ringing See Day Ringing Night Ringing user bk Page 35 Wednesday March 7 2001 10 34 AM ...

Page 46: ...ialing this extension though you can get the same result by dialing the full extension number Your system administrator can configure your system so that if the operator is busy or does not answer your call will go to the auto attendant Note Both inside and outside callers will get an entry error message if they try to dial or for that matter any other number while ringing an inside line To get ba...

Page 47: ...e other hand your system administrator can assign you your own set of area code lockouts and permis sions To override the area code lockouts on a particular phone with the area code permissions you have been assigned personally 1 Pick up any phone or otherwise get an inside line dial tone 2 Enter The system will ask you for your password 3 Enter your password 4 If your password was accepted you wi...

Page 48: ...e connected to the PA system and can make announcements For example Jim Williams please dial 455 To make an announcement 1 Pick up any phone or otherwise get an inside line dial tone 2 Dial the paging extension number 3 Begin speaking 4 Hang up when done 1 The factory default number for the paging extension is 111 An external amplifier is required not supplied user bk Page 38 Wednesday March 7 200...

Page 49: ... placed in a parking orbit in the same way that it is transferred to a regular inside line extension To put a call in a parking orbit 1 While connected to the party enter the Blind Transfer sequence 2 Enter the desired park orbit extension number 3 If your transfer was successful you will hear a prompt telling you that the call was transferred and the caller will be put on hold If the park orbit y...

Page 50: ...ministrator will reserve a specific set of consecutively numbered extensions as park orbits2 1 This is the factory default reminder ring delay time Your system administrator can alter this time 2 The factory default is to use extension numbers 100 to 110 as the system s park orbits though your system administrator can alter this user bk Page 40 Wednesday March 7 2001 10 34 AM ...

Page 51: ...rform an operation which requires a password and you have not already gone under password protection the system will prompt you for a password If this happens enter your password at the prompt to complete the operation You will then be under password protection from then until you hang up the phone In addition you can also go under password protection by doing the following 1 Pick up any phone or ...

Page 52: ...nistrator is in charge of assigning all passwords and permissions In addition to allowing you to access your voice mail and perform basic telephone operations your system administrator can assign you permission to Change the system mode from Day Mode to Night Mode and back again Override the area code lockouts in place on a particular phone with your own set of area code permissions and lockouts B...

Page 53: ...is means that to pick up any ringing phone in your building you can 1 Pick up any phone or otherwise get an inside line dial tone 2 Enter You will be connected to the caller ringing the phone Note Check with your system administrator to see how this ring group is defined for your system Also by factory default ring group 1 is defined as containing the extension which rings over to the PA sys tem T...

Page 54: ...sion s voice mail However if you perform a blind transfer to an extension that does not have voice mail and no one picks up then after 20 seconds the caller will be notified that no one is there to take the call and the call will be disconnected1 4 If your call was unsuccessful the extension dialed was invalid for example you will receive an error message and be reconnected to your call Another ty...

Page 55: ...and then forget that the party is on hold you will get a short reminder ring every 45 seconds1 You can retrieve a call from hold using If after setting up a transfer using you decide to make the call a conference call instead of com pleting the transfer you can use the Add to Conference sequence instead of the Complete Trans fer sequence and you the party you put on hold and the person to whom you...

Page 56: ...Waiting Enable Call Waiting Pick Up a Waiting Call Swap Between a Current Call and a Call on Hold Disable Call Waiting Clearing a Command Sequence Conference Calls Set Up Conference Add To Conference Day Ringing Night Ringing Enable Day Ringing Enable Night Ringing Disconnect From a Call Help 8 9 2 2 3 4 Flash 3 Flash 5 Flash 7 Flash 8 0 1 Flash user bk Page 46 Wednesday March 7 2001 10 34 AM ...

Page 57: ... Numbers Listen in Screen Voice Mail See warning belowb Listen in to a call or voice mail in progress Barge in after listening Operator Dial the Operator Outside Lines Obtain an Outside Line Paging Default extension number for paging 111 Park Orbits Default park orbit extension numbers 100 110 Transfer to a park orbit Passwords Enter Password Change Password Flash 1 1 Flash Flash 9 Flash 8 5 Flash...

Page 58: ...ol See The NexPath Telephony Server System Administration Guide b WARNING Listening in to a conversation without the consent of one or both par ties may be a violation of local state and federal privacy laws It is the responsibil ity of the user of the NexPath Telephony Server when using features of the system to assure that they are in compliance with all applicable laws 0 0 0 0 1 Flash 4 Flash 5...

Page 59: ... for each mail box in the configuration set up by the system administrator See Voice mail on page 50 in the System Administration Guide for further details You can access your voice mail from any telephone either inside or outside your building by dialing your voice mail extension number or if the system is connected to a network by accessing your voice mailbox from a computer See Chapter 4 Window...

Page 60: ... on your telephone 4 Enter your password when prompted If you make a mistake you can press and start re entering your password or press and return to your greeting 5 If your password is accepted you will be placed in voice mail and the system will announce the num ber of new and old messages in your mailbox or tell you that there are no new messages Note that even if the announcement says you have...

Page 61: ...ges in your voice mail box then the first mes sage will begin playing immediately FIGURE 3 1 Telephone keypad when in voice mail Message Menu 1 2 3 5 BACK 5 SECONDS 6 FORWARD 5 SECONDS 7 8 PREVIOUS MESSAGE 9 NEXT MESSAGE 0 DELETE CURRENT MESSAGE RETURN TO MAIN MENU FORWARD MESSAGE 4 1 PLAY CURRENT MESSAGE PAUSE RESUME FOWARD TO GROUP EXIT VOICE MAIL CALL PERSON WHO LEFT MESSAGE MESSAGE MENU 1 user...

Page 62: ...are not functional while you are in this mode You can exit voice mail at any time either by hanging up or by pressing the Exit Voice Mail key at which time you will hear an announcement that you are exiting voice mail and then an inside line dial tone To play back the messages in your voice mailbox 1 Get into voice mail for your extension as described above FIGURE 3 2 Telephone keypad when in voic...

Page 63: ... you with the key assignments Forwarding a message to another mail box While playing a message or after a message has completed playing you can forward the message to another mailbox by pressing then entering the mailbox extension number when prompted of the mailbox to which to forward the message You can optionally record an introduction to this message The message plus introduction if recorded w...

Page 64: ... dialed exactly as entered by the caller with no other digits prepended You can return to voice mail after dialing the call back number by pressing the key Getting a help message during voice mail Whenever you are in the voice mail Message Menu or the Main Menu and you pause for a short time the system will prompt you with a voice message explaining the meaning of the telephone keys with regards t...

Page 65: ...escribed above and assure you are in the Main Menu by hit ting 2 Press to toggle the greeting mode between standard and alternate The system will announce the set ting Standard or Alternate It will stay in this mode until you hit again from the Main Menu Note If you have not recorded your own personal Standard or Alternate greeting then the system standard greeting will be used The person you dial...

Page 66: ... you try to access your voice mailbox from a telephone you will get a This voice mailbox is full message You can still get into your mailbox from your telephone however by first going under password protection as follows 1 Pick up a phone or otherwise get an inside line dial tone 2 Enter The system will ask you for your password 3 Enter your password 4 If your password is accepted you will get a v...

Page 67: ...r current pager number do the following 1 Get into voice mail for your extension as described above and assure you are in the main menu by hit ting 2 Press the Change Pager Number key either during or after the announcement of the number of messages in your mailbox 3 Then enter to delete the current pager number and disable paging To enter a new pager number do the following 1 Get into voice mail ...

Page 68: ...y the new short name recording To record a short name do the following 1 Get into voice mail for your extension as described above and assure you are in the Main Menu by hit ting 2 Press and begin speaking at the recording prompt You have three seconds to say your name and then recording automatically stops 3 You can play your short name by pressing make sure you are in the Main Menu as described ...

Page 69: ...rrent voice mail box Sending a message directly from voice mail It is possible to record a new message while in voice mail and send it to either a group or another voice mail box This feature is selected from the Main Menu by pressing the key You will be prompted to first record your message then allowed to choose whether you want to send the message to a voice mail box or a group If you select a ...

Page 70: ...essage from the beginning Pause Resume Toggle between playing and pausing Record Begin recording at the current location in the message if not at the end of the message over writing the message at that point Rewind and Record Start over and re record the message from the beginning Back 5 Skip back 5 seconds and begin continue playing this message Forward 5 Skip forward 5 seconds and begin continue...

Page 71: ...uring recording FIGURE 3 3 Keypad options for Send Message after pressing during Record 1 2 3 5 BACK 5 SECONDS 6 FORWARD 5 SECONDS 7 8 9 0 SEND MESSAGE REWIND RECORD 4 1 REWIND PLAY MESSAGE PAUSE RESUME CANCEL GO TO MAIN MENU RECORD PRESS 1 DURING RECORD SEND MESSAGE ENTER CALL BACK NUMBER 1 user bk Page 61 Wednesday March 7 2001 10 34 AM ...

Page 72: ...n defined as the operator s extension by your system administrator Exit voice mail and go to the extension defined as the voice mail exit extension by your system administrator usually the top of the day auto attendant Skip the rest of the greeting and go directly to record Operator Send the message and go to the extension defined as the operator s exten sion by your system administrator Rewind an...

Page 73: ...and go to the extension defined as the voice mail exit extension by your system administrator usually the top of the day auto attendant Cancel and exit Cancel the message and go the extension defined as the voice mail exit extension by your system administrator usually the top of the day auto attendant 1 user bk Page 63 Wednesday March 7 2001 10 34 AM ...

Page 74: ...User s Guide 64 user bk Page 64 Wednesday March 7 2001 10 34 AM ...

Page 75: ...e NexPath system using the Nexpath API a LAN based Simple Com puter Telephony Protocol SCTP that is more powerful and far easier to use than Microsoft TAPI NexDial was the first commercial implementation of SCTP SCTP is an emerging new standard for client server computer telephony The NexDial program will run on any Win95 98 ME or WinNT 4 0 2000 system with TCP IP installed You must have TCP IP in...

Page 76: ...upgrading a previous version of NexDial it is not necessary to uninstall the previous version of NexDial The Install program will copy your configuration data to the proper place in the Windows Registry and label your current configuration Default as described in the steps below The old version of the NexDial executable will be overwritten with the new version Configuring the dialer 1 Once install...

Page 77: ...K The Configuration win dow will then appear as show in Figure 4 2 You can then enter the system parameters as described below Otherwise if you have previously installed a version of the Dialer that did not have configuration man agement your previous entry will get converted to a configuration named Default The configuration management screen is used to manage multiple dialer windows on the same ...

Page 78: ... top of the NexDial window click on Tools then Configure The NexDial Configuration window will appear FIGURE 4 2 Configuring setup parameters for NexDialTM Optional voice mail boxes to monitor If any of these have an unread message the voice mail button will flash red System name or IP address Extension you are using 4 digit voice mail password user bk Page 68 Wednesday March 7 2001 10 34 AM ...

Page 79: ...he owner of an extension has permission to control it and any user with administrative privileges has permission to control any extension If you enter the password of a user that does not have permission to control this extension you will get a con nection error 6 If desired you can also specify the extension numbers of up to three voice mailboxes that will be moni tored If there is any unread voi...

Page 80: ...elected under the Tools Options menu You can also select Strip Service Codes and Strip Carrier Access Codes to cause NexDial to pro cess the dialed number display Current Call in the bottom status area Selecting these options will delete codes like 82 or 10222 from the number that is displayed for visual clarity FIGURE 4 3 The Tools Options menu in NexDial user bk Page 70 Wednesday March 7 2001 10...

Page 81: ...ave to search for the application among the various windows you are using You can also configure NexDial to screen pop when you take your telephone off hook as well This is set under the Tools Options menu Note The buttons listed below will be grayed out unless they are appropriate for the current state of your line For example Dial will be grayed out until you take your phone off hook and Hold wi...

Page 82: ...ma for a short delay If you are on a call the button below the Number to Dial box will say Transfer and can be clicked to trans fer your call to the number entered This is equivalent to the Direct Blind Transfer as described in the chapter Telephone Operations starting on page 44 You can only transfer to three digit extension numbers such as inside extensions park orbits voice mail boxes automated...

Page 83: ...1 7 at the top of the NexDial window to set up the names and numbers to be associated with each speed dial button Whenever you are off hook and have dial tone you can click on any speed dial button and that number will be dialed for you When you are on a call clicking one of the speed dial buttons will transfer your call to that number FIGURE 4 4 NexDialTM Network Dialer Application user bk Page 7...

Page 84: ...These buttons have the following functionality Hold If you are in the middle of a call Pressing this button will push the current call onto the top of the hold stack This means that if no one is in Hold 1 then the current call will go into Hold 1 If there is already a call in Hold 1 though and you press Hold the call that was in Hold 1 will be pushed down to Hold 2 and the current call will go in ...

Page 85: ...ormation on the incoming call will be displayed on the Incom ing Call status line Set up Add to Conference Pressing the Setup Conference button puts the current caller on hold and reserves a conference circuit After connecting to a second party pressing Add to Conference brings the first caller back from hold and puts all three of you together in a conference call You can press Setup Conference ag...

Page 86: ... Not Disturb button will toggle the extension on and off line i e will toggle the extension from Accept Calls to the Do Not Disturb mode When in the Do Not Disturb mode the red Do Not Disturb legend will appear in the lower right hand region and the but ton will be red In this mode all calls will either go directly to voice mail or will go to the forwarded extension or will ring busy The extension...

Page 87: ... For incoming calls from outside the building Caller ID information is displayed if available Hold 1 Shows the same information as the Current Call line above but shows it for the call placed at the top of the hold stack This call can be retrieved by getting inside line dial tone and pressing the Hold button Hold 2 Shows the same information as the Current Call line above but shows it for the call...

Page 88: ...ur numeric digits Take care to remember your new password Your system administrator can recover your user password if you forget it but recovering the administrator password is very difficult and requires factory assistance Selecting the audio player You can select the audio player of your choice for playing voice mail messages The Windows program mplayer32 exe is used by default You may find that...

Page 89: ...s etc The voice mail box that you are accessing is shown in the selector box at the top of the window If your password allows you access to other mailboxes then they can also be viewed by changing the selector box next to the label Voice Mail Box Otherwise you may have access to only one voice mailbox The voice mail access window appears as follows FIGURE 4 5 The Voice Mail Window in NexDial Notes...

Page 90: ...ather than clicking on it and then clicking the Play but ton Note The Play button will be grayed out if you have not selected a file to play or you have selected Listen with phone and your telephone is not off hook Calling the call back number You can dial the caller ID or callback number of the person that left the message and select whether the call back should be a 1 10 digit or 7 digit number ...

Page 91: ...ther hang up or press the key 6 You can cancel copying the message at any step by clicking Cancel 7 Confirm that you wish to forward the message by clicking OK on the pop up confirmation box You can cancel the copying operation by clicking Cancel Note If the group to which you wish to copy or forward the voice mail message does not appear in the selector box then you need to add or create the grou...

Page 92: ...l be greeted with your standard greeting You can click on the check box to check and un check it To play back your greetings In addition to any messages left by callers the Voice Mail file browser also displays the files Personal Greet ing your standard greeting Alternate Personal Greeting and Short Name if you have recorded any of these You can play the greetings back and listen to them in the sa...

Page 93: ... of the time and date a message was received the default or the Caller ID of the caller or both at the beginning of a voice mail message This is done by clicking Configuration Voice Mail Headers from the Voice Mail window The config uration options appear as follows FIGURE 4 6 Voice Mail Message Options user bk Page 83 Wednesday March 7 2001 10 34 AM ...

Page 94: ...ic pager notification of new voice mail The numeric pager settings setup screen is accessible from the voice mail window under Configuration Paging Parameters and appears as follows FIGURE 4 7 Numeric Pager Notification for Voice Mail user bk Page 84 Wednesday March 7 2001 10 34 AM ...

Page 95: ...r require PIN numbers to be entered The pager delay is the number of seconds of delay before sending tone information after connecting to the pager service Some pager services are not prepared to accept the touch tones DTMF tones as soon as a connection is made It may be necessary to use this delay to make the paging work properly When you have entered your pager settings click on Save to stored t...

Page 96: ...fication by email when you have new voice mail The configuration screen is accessible from the Voice Mail window under the menu bar Configure Email Parameters and appears as follows FIGURE 4 8 Email Notification for Voice Mail user bk Page 86 Wednesday March 7 2001 10 34 AM ...

Page 97: ...m to provide a domain name both DNS and Domain Name must be programmed See the the chapter Network Installation starting on page 21 in the System Administration Guide for details on setting the network parameters Adding and Using Voice Mail Distribution Groups Groups may be added to each voice mail box so that voice mail messages can be distributed copied or for warded in one operation to multiple...

Page 98: ...eated It is recorded using the logged in telephone extension as is common on the NexPath sys tem If this recording is not created then the group will not be added The user should be aware of all groups that are added in his or her mailbox and make sure that audio clips for his or her personal groups are descriptive and distinguishable from other groups in the list Once groups have been added or cr...

Page 99: ...tton at the bot tom of a page Each phone book entry can be added edited or deleted by using the buttons at the bottom of the page The phone book can be sorted alphabetically on a given column by positioning the mouse cursor at the top of the chosen column and clicking the left mouse button Click again and the column is re sorted in reverse order The phone book can be down loaded to the local syste...

Page 100: ...herwise revise your per sonal phone book file perhaps by dumping the contents of an existing contact manager program such as Act into the file and using either Notepad or Excel to maintain the file The file should be stored as a text file and each field should be separated by the character FIGURE 4 11 Personal Phone Book Click on any column to sort on that column user bk Page 90 Wednesday March 7 ...

Page 101: ...you will only be able to view calls to and from your extension Calls are stored on the server in multiple log files each limited in size to about one megabyte The most recent call log is the file CallLog next most recent CallLog 0 etc up to CallLog 9 The call log history is not stored past CallLog 9 so you may want to save these logs locally if you have or nearly have ten call log files FIGURE 4 1...

Page 102: ... America it is not a standard feature but a special service only available as an extra monthly charge Contact your local phone company for details NexDial must be running it does not matter if it is iconified or not for the caller ID look up interface to these versions of Goldmine or ACT to be functional To dial a call from Goldmine ACT or Outlook you must install the NexPath TAPI service provider...

Page 103: ...nsion status and determine whether an extension is on hook busy ringing on hold or in Do Not Disturb DND mode View the number that an extension is connected to View which park orbits are occupied and what number they are connected to View voice mail boxes and which ones have unread messages Transfer a call to an extension a voice mail box or a park orbit with the click of the mouse Grab a ringing ...

Page 104: ... and the local area network You must have TCP IP installed and configured with an IP address assigned to your Windows PC and an IP address assigned to the NexPath Telephony Server in order for NexDirector to be able to communicate with the NexPath Telephony Server Other network parameters must be programmed properly for the two systems to communicate See the the chapter Network Installation starti...

Page 105: ...Telephony Server with a view of the inside line extensions and mailboxes In the future when you start the NexDirector program these settings will be remembered and the program will automatically log you in if you have only one configuration If you have multiple configurations you will need to choose one and click the Logon button Establishing a network connection to the NexPath Telephone Server Ne...

Page 106: ...istrative privileges has permission to control any extension If you enter the password of a user that does not have permission to control this extension you will get a connection error Note When a new configuration is activated using AdminTool on the NexPath Telephony Server the network connection will be terminated and restarted to all clients This will cause an error box to pop up on the clients...

Page 107: ...7 below This is described in more detail in Inside Line Extensions on page 43 in the chapter Software Configuration and Outside Line Extensions on page 47 in the chapter Software Configuration in the System Administration Guide The NexPath Telephony Server configuration must be saved and activated before the extension will appear in the NexDirector display if it was not previously included in the ...

Page 108: ...designed to control calls i e transfer disconnect etc with the telephone off hook Clicking on the buttons with the left mouse button with the telephone on hook will have no effect FIGURE 5 3 NexDirector Screen Inside lines tab user bk Page 98 Wednesday March 7 2001 10 34 AM ...

Page 109: ...vices provided by your telephone company and must be subscribed to in order for the functions to operate on the NexPath software This dialog box allows you to set the NexDirector to focus or pop up on an incoming call to your exten sion or when the phone is taken off hook It also allows the choice of caller name instead of caller num ber for each connection that is displayed on each view Note This...

Page 110: ... and columns you want for this view This is changeable on an instance or view by instance basis Or somewhat more easily you can resize the window using the mouse in the traditional Windows fashion See Resizing the Window on page 104 for more details Although each view or instance of the program see Configuration Management Multiple Views on page 101 has the setting for maximum number of lines only...

Page 111: ...iewing Configuration Management Multiple Views You can have multiple views of NexDirector by opening several NexDirector windows Each window has its own login parameters to allow for different extensions or systems to be managed Additional logins are created using the Configuration Management dialog which is accessed at Tools Configure on the menu bar See Figure 5 6 on page 102 for an example of t...

Page 112: ...he login extension is the extension that is controlled by NexDirector Each window has its own separate login extension when started from the Configuration Management dialog box So you can only click on a button to transfer a call or dial a number if the login extension of the window you are clicking in matches the extension that you currently have off hook All call control is done with the extensi...

Page 113: ...n select a line to assign to the button by clicking on the line list to the left Edit the name displayed in the edit box to the upper right if you wish to customize the label If you wish to disable a button select UNUSED BUTTON in the line list See Figure 5 7 on page 103 FIGURE 5 7 Customizing buttons on NexDirector Select which line you want the button associated with here Enter a custom button n...

Page 114: ...e cursor changes to a double arrow Depress the left mouse button and while holding the button down drag the window to the size you want NexDirector will force the window size to be the next smallest size that contains an even multiple of buttons so that no buttons are cut off You can also set the window size indirectly by specifying the number of rows and columns of buttons using the dialog box at...

Page 115: ...to voice mail or capture a ringing extension All call control is accomplished with the left mouse button and your extension must be off hook NexDirector controls and transfers calls associated with the controlling extension The controlling exten sion is the login extension as described in Establishing a network connection to the NexPath Telephone Server on page 95 All call control must be done wit...

Page 116: ...k and receiving dial tone and the park orbit button must have a call parked there as indicated by a red park orbit button A green park orbit button is empty Put a call on Hold To put the current call on hold click the Hold button at the bottom of the screen your extension must be off hook and connected to a call To retrieve the call click the Hold button again your extension must be off hook and r...

Page 117: ... at the bottom of the screen This button will turn red when in the Do Not Disturb mode To put the extension in the Accept Calls mode click the button again Disconnect a call To disconnect from the call you are on click the Disconnect button your extension must be off hook and connected to a call user bk Page 107 Wednesday March 7 2001 10 34 AM ...

Page 118: ...User s Guide 108 user bk Page 108 Wednesday March 7 2001 10 34 AM ...

Page 119: ...ath Telephony Server over a network which supports the TCP IP protocol Your computer has Netscape Navigator 3 03 or Netscape Communicator 4 06 or Netscape 4 6 or later version installed The desktop web interface program is called TelOper Note TelOper is not compatible with Microsoft Internet Explorer version 4 or 5 as of Release 6 of the NexPath Telephony Server software Talk to your system admini...

Page 120: ...b page similar that below should appear2 1 Replace system name with the name assigned your specific NexPath Telephony Server by your system administrator or the IP address of the NexPath Telephony Server FIGURE 6 1 Log in page for controlling your phone from your computer user bk Page 110 Wednesday March 7 2001 10 34 AM ...

Page 121: ...ble listen to your voice mail using the computer and copy messages to other users Note There are other URLs that can be used in the system other than the call control page some of which are only available to system administrators To get a list of these go to the page at http system name The trailing may be required if you are using an IP address This will list several links that you can click on t...

Page 122: ...s manual In other words instead of having to place a call on hold by pressing on your telephone keypad you can simply press the Hold button in this page while you are con nected to a caller and the call will be put on hold These functions will only apply though to the telephone associated with your extension number so your phone will have to be off hook and connected to a call before the Hold butt...

Page 123: ...one that you own in the list You can tell which voice mail boxes are being monitored by looking at the information in the status frame in the lower left hand corner of the main screen VM Barge in If you miss picking up your phone before a call rolls over to voice mail you can still connect to the caller while he or she is leaving you a message by clicking this button Your phone must be off hook fo...

Page 124: ...ecting on page 25 in the chapter Telephone Operations for details Note You can use the PhoneBook button in the Call Control area to both add numbers to the pull down Name list and to add speed dial buttons to the browser frame area to the right of the Call Control area Other buttons on this page include Blind Transfer Select the extension from the Name list then click this button to transfer a cal...

Page 125: ...versation you can use this button to pick up the incoming call and place your current caller on hold You can then use the Swap Hold button to transfer between the two Call Barge in If you have barge in privileges you can select an extension from the Name list then click on this button to barge into an existing call on that extension Using the Ring Group button This button can be used as an alterna...

Page 126: ...w will appear on your screen and the word VoiceMail in the voice mail button in the Control page will also turn red The alert will indi cate the number of new and old messages and the voice mail box to which the new message arrived FIGURE 6 4 A voice mail alert box user bk Page 116 Wednesday March 7 2001 10 34 AM ...

Page 127: ...he Web Browser Desktop Interface Clicking on the voice mail button in the Control page brings up a window similar to the following FIGURE 6 5 A sample voice mail page user bk Page 117 Wednesday March 7 2001 10 34 AM ...

Page 128: ... service The separator character defaults to a and is displayed as a on most pocket pagers This assists in readability to separate the caller ID from the voice mail box number and the number of unread messages currently in the mail box You can change this to none or Note The Nexpath system in the current software release does not support pagers that have a voice menu and require additional digits ...

Page 129: ...his may be 1 dialing where a 1 will be prefixed to the 10 digit number or 10 digit dialing where the 10 digits will be dialed without a 1 or 7 digit dialing where the area code will be removed and just the last seven digits dialed Then lift your telephone from the receiver and click on Dial See Figure 6 5 above This setting has no effect when dialing inside extensions Other Voice Mail Features Bel...

Page 130: ... to the beginning of all copied messages so you should record something like This message was forwarded from your name s mailbox You can record and re record your copy to intro message as many times as you want so theoretically it can be tailored for each user as each mes sage is sent In the current version of the software copying a voice mail message to another mail box using TelOper will not tri...

Page 131: ... click the Reload button at the bottom of the screen to update the screen contents Alternately you can close this window by clicking on the Close Window button at the bottom of the screen System Information The button labelled with a key in the Control page is the System Information button Clicking on it brings up a window similar to the following FIGURE 6 6 The System Information page user bk Pag...

Page 132: ...gh you will not be able to make any changes to the system configuration from the window displayed See the NexPath Telephony Server System Adminis tration Guide for more details You can use the System Information Page to save your current settings Click on the button Save Current Settings and your settings will be saved The server will pop up a confirmation box if the operation was suc cessful The ...

Page 133: ...ct a phone number from either the system wide phone book which you cannot alter or your personal phonebook which you can alter The system wide phone book is handy in that you can select an entry from the list then either dial that num ber by pressing Dial button or use the entry as the starting point for creating a new entry of your own FIGURE 6 7 A sample Phone Book page user bk Page 123 Wednesda...

Page 134: ... inside or outside call For example to seize the outside line that is associated with extension 203 then dial 555 1234 then wait four seconds and enter 111 type the following 203 555 1212 111 This will work the same way whether it is in the phonebook or typed in the Number entry box on the Control page To edit an entry in your personal phonebook select it from the pull down list then make your cha...

Page 135: ...ou can see that the personal phonebook file is a pipe separated list where is the pipe character You can edit or otherwise revise your personal phonebook file perhaps by dumping the contents of an existing contact manager program such as Act into the file and then copy the modified phonebook file back to the NexPath Telephony Server computer by using the Upload PB button The File Name fill in form...

Page 136: ...hen you open the screen The filters can be used to reduce the amount of information shown in the call log When these fields are blank all calls in the currently selected call log are displayed By entering either whole phone numbers or substrings of numbers you can reduce the display to just the information in which you are interested For example to show only calls made from 752 to anywhere set the...

Page 137: ...determined by the NexPath Telephony Server A single entry such as Dec or 12 is assumed to be 12 1 or Dec 1 in the From Date field and Dec 31 or 12 31 in the To Date field If the entire From Date field is left blank then it is interpreted as the begin ning of the file If the To Date field is left blank it defaults to today Unless you log in as the system administrator you can only view calls made t...

Page 138: ...to allows you to enter a number either an extension or offsite number to which to forward calls If the number is seven digits or more an outside line is seized Long distance numbers must be preceeded by a 1 Note You can only select one of the two check boxes in any one column at a time Along the bottom of the page are four status indicators Call on Hold Conference Cons Transfer and Voice Mail When...

Page 139: ...he chapter Network Installation starting on page 21 of the System Administrators Manual or contact your system administrator for details on establishing a network connection to the NexPath Telephony Server 1 If you have a previous version of NexPath TAPI installed uninstall it first See Uninstalling the Nex Path TAPI Telephony Service Provider TSP on page 135 for directions on uninstalling a previ...

Page 140: ...file setup exe in the Release6 NexpathTapi21 subdirectory of the Release 6 CD ROM Follow the prompts to install the program on your system 5 After the NexPath TSP is installed you need to add it to the recognized service providers Click on Start then Settings then Control Panel to bring up the Control Panel file viewer 6 Locate the Telephony icon in the control panel and click on it then select Fi...

Page 141: ...he NexPath TAPI 2 1 Service Provider 7 Click on the Telephony Drivers tab and the NexPath TSP32 should be visible as below FIGURE 7 1 Telephony Dialing Properties Window user bk Page 131 Wednesday March 7 2001 10 34 AM ...

Page 142: ...ck on NexPath TSP32 to highlight it then click on Configure The NexPath Configuration window should appear as shown below FIGURE 7 2 The NexPath TAPI 2 1 Configuration Window user bk Page 132 Wednesday March 7 2001 10 34 AM ...

Page 143: ...nect to a single NexPath Telephony Server However it can be configured to support multiple extensions on a given NexPath system 10 Then click on Add Ext and click in the text area Extension Properties delete the 0 and type in your extension number such as 301 11 Click on the Password text box and type in a valid NexPath system password such as the default for mailbox 501 1001 12 Click on the check...

Page 144: ...n you are running the Microsoft Phone Dialer click on Tools Connect Using to bring up the Connect Using dialog box Select the line and extension in the Line and Address selector boxes respectively that you configured above in the installation process to configure the MS Phone Dialer to dial using the NexPath system The display should appear as below Note that numbers are dialed with the telephone ...

Page 145: ...s then Select File Open or double click to bring up the Add Remove Program Properties window 3 Click on the Install Uninstall tab then locate NexPath TSP32 in the browser window and click on Add Remove Follow the prompts to remove the NexPath TSP32 program 4 Next remove the NexPath TSP from the service providers by opening the Telephony icon in the Con trol Panel as described in Item 5 6 in the in...

Page 146: ...User s Guide 136 user bk Page 136 Wednesday March 7 2001 10 34 AM ...

Page 147: ...fer using then enter the extension number to which you wish to transfer the call Do a transfer with consultation by entering the Set Up Transfer sequence which will put your caller on hold and give you an inside dial tone At this point dial the party you plan on transferring the call to and tell them that a call is coming then complete the transfer using the Complete Transfer sequence Note that if...

Page 148: ...e PA sys tem so that anyone left in the building will hear it and be given the chance to answer To pick up these calls enter the Pick Up Ring Group 1 sequence Question My phone occasionally rings with a short ring but when I pick it up no one is there Answer You have a call waiting on hold or stuck in a park orbit You can retrieve it by getting an inside dialtone at the phone which is giving the s...

Page 149: ...to your conversation by using the Barge In sequence Question When I pick up my phone I hear a beep beep beep tone then a steady dial tone What does this mean Answer This is known as a stutter dial tone It indicates that you have new messages in your voice mailbox You can have more than one voice mail box causing a stutter dial tone on you exten sion See the next question for details Question When ...

Page 150: ...n out side line wait one second the dial the remaining digits If the system is running slow perhaps a lot of people are making conference calls then it may take more than one second to seize an outside line Try adding one or two commas after the 9 at the beginning of the number each comma creates an additional one second delay Question I cannot get my web browser to properly log into the NexPath T...

Page 151: ...TS SAM file or LMHOSTS These will not work The HOSTS file should contain at least two lines 127 0 0 1 localhost 111 111 111 111 nexpath Substitute your IP address for 111 111 111 111 and your NexPath system name for nexpath Also see Testing your network connection on page 26 in the chapter Network Installa tion of the System Administration Guide user bk Page 141 Wednesday March 7 2001 10 34 AM ...

Page 152: ...User s Guide 142 user bk Page 142 Wednesday March 7 2001 10 34 AM ...

Page 153: ...ming calls will be routed past any extensions which are in the Do Not Disturb mode and will go on to the next extension in the group ACD Automated Call Distribution or Automatic Call Distribution See call distribu tion groups below auto attendant An automated call routing system for incoming calls which can be used either instead of or in addition to a live operator The auto attendant is the syste...

Page 154: ...lers dial one extension for example 752 but the call rings and can be answered at another extension for example 805 The extension dialed 752 is the forwarded extension The extension where the call actually rings 805 is the forwarding extension Note that in this example if no one answers at the phone at extension 805 the call will go to the voice mailbox of extension 752 call waiting When call wait...

Page 155: ...e that is chopped off of the end of all voice mail messages If you find voice mail messages cut off at the end the CPC delay compensation factor may have been set too large Contact your system administrator Day mode Each extension can be assigned to ring at a different phone or group of phones depending on whether the system is in the Day mode or Night Mode Usually systems are configured so that c...

Page 156: ...rovided by your phone company the tone of an inside dial tone and an outside dial tone may be indistinguishable from one another listen in Listening into an existing conversation or listening to a line after a caller has already started leaving voice mail screening voice mail Night mode Each extension can be assigned to ring at a specific phone or group of phones depending on whether the system is...

Page 157: ...ring group number An extension can also be assigned to a ring group so that when the extension is dialed the group of phones will ring The first extension picked up in the group of ringing phones will get the call Note that ring groups are not the same as call distribution groups See call distri bution group above for the definition of a call distribution group Short Name This is the name that is ...

Page 158: ...ndicator the light on compatible telephones that indicates if there is unread voice mail The VMWI standard for voice mail lights is also called the FSK technique see the FSK definition in this glossary and refers to a signalling technique for controlling the voice mail light with low speed modem like tones Telephones that are caller ID compatible that have a voice mail indi cator are almost univer...

Page 159: ...5 from the web interface 115 announce line and extension numbers over a telephone 33 audio player selecting from NexDial 78 auto attendant defined 143 automated call distribution ACD defined 144 B bandwidth of system 2 barge in defined 143 performed from a telephone 15 performed from the web interface 115 performing voice mail barge in from NexDial 75 performing voice mail barge in from the web in...

Page 160: ...exDial 75 completing a transfer from a telephone 45 from the web interface TelOper 114 conference call setting up from a telephone 22 setting up from NexDial 75 setting up from the web interface TelOper 114 consultation transfer from a telephone 44 from NexDial 75 from the web interface TelOper 114 Control page typical TelOper 112 controlling your phone from a web browser 109 copy to intro use wit...

Page 161: ... desktop web interface TelOper 128 E email setup notification of new voice mail from NexDial 86 from web interface TelOper 119 entering a password when using a telephone 41 extension numbers announcing over a telephone 33 defined 145 F forward calls enabling from a telephone 16 enabling from NexDial 76 enabling from the desktop web interface TelOper 128 forwarding a voice mail message to a group u...

Page 162: ...rograms NexDial 91 viewing the call logs from the desktop web interface TelOper 125 M mailbox full 56 N NexDial Windows desktop call control application 65 NexDirector call director program NexDir 93 Night mode defined 146 enabling from a telephone 23 enabling from NexDial 78 enabling from the web interface TelOper 122 numeric pager setting up from the telephone 57 setting up notification of new v...

Page 163: ... pickup groups defined 147 placing a call on hold from a telephone 28 from NexDial 74 from NexDirector 106 from the web interface TelOper 112 playing back your mail box greeting from NexDial 82 your mailbox greeting over a telephone 55 your mailbox greeting using the web interface 119 R record a greeting using a telephone 54 using NexDial 81 using the web interface 120 recording a copy to intro fr...

Page 164: ...om the web interface 113 system administrator defined 147 system configuration displaying via the web interface TelOper 121 T TAPI Installing the NexPath TAPI TSP 129 NexPath TAPI Interface 129 Uninstalling the NexPath TAPI TSP 135 Using the NexPath TSP with other programs 134 telco lines defined 146 telephone keypad when in voice mail diagram 51 three beeps 10 time and date announcement setting f...

Page 165: ...interface TelOper 120 help over telephone 54 listen to your greeting from a telephone 55 main menu 52 message menu 51 message sorting order 53 playing back messages from the telephone 52 playing back your greeting using NexDial 82 playing back your greeting using the web interface 119 press one during record keypad options 61 recording a greeting from a telephone 54 from NexDial 81 from the web in...

Page 166: ...User s Guide 156 user bk Page 156 Wednesday March 7 2001 10 34 AM ...

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