LBP2 User Guide
Document No: 50306-001
Rev G 3/12/2020
Page 3
Technical Support Contacts
North America
Europe
Newport Corporation Service Dept.
1791 Deere Ave. Irvine, CA 92606
Telephone: (949) 253-1694
Telephone: (800) 222-6440 x31694
Newport/MICRO-CONTROLE S.A.
Zone Industrielle
45340 Beaune la Rolande, FRANCE
Telephone: (33) 02 38 40 51 56
Asia
Newport Opto-Electronics
Technologies (Wuxi) Co., Ltd
理波光电科技（无锡）有限公司
江苏省无锡市新区出口加工区
J3-8
厂房
204028
Lot J3-8, Wuxi Export Processing Zone,
New District, Jiangsu China 204028
Telephone: +86-510-8113 2999
Fax: +86-510-8526 9050
Newport Corporation Calling Procedure
If there are any defects in material or workmanship or a failure to meet specifications, promptly
notify Newport's Returns Department by calling 1-800-222-6440 or by visiting our website at
www.newport.com/service-and-returns
within the warranty period to obtain a
Return Material
Authorization Number (RMA#)
. Return the product to Newport Corporation, freight prepaid,
clearly marked with the RMA# and we will either repair or replace it at our discretion. Newport
is not responsible for damage occurring in transit and is not obligated to accept products returned
without an RMA#.
When calling Newport Corporation, please provide the customer care representative with the
following information:
Your Contact Information
Serial number or original order number
Description of problem (i.e., hardware or software)
To help our Technical Support Representatives diagnose your problem, please note the following
conditions:
Is the system used for manufacturing or research and development?
What was the state of the system right before the problem?
Have you seen this problem before? If so, how often?
Can the system continue to operate with this problem? Or is the system non-
operational?
Can you identify anything that was different before this problem occurred?
