Newland NLS-PT60, User Manual

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48
Troubleshooting
Problem
Possible Cause & Solution
Type Description
Keypad
Unresponsive keypad or
incorrect response to any key
entry.
This problem may be caused by unreliable cable connection between keypad
and mainboard or keypad malfunction. Please contact Newland after-sales
service.
Battery
Charging LED is OFF when
charging.
Ensure the AC adapter is plugged in properly.
Noticeably short battery life.
1. Check the battery level. If the battery is almost depleted, recharge it.
2. Replace the battery if it is faulty.
Fully charged battery is
depleted after the terminal is
switched on.
If the battery is faulty, replace it with a new one.
USB USB communication failure
1. Ensure that the USB cable connections are secure.
2. Ensure that there is no foreign material in the Micro USB port.
3. If the problem still remains, please contact the after-sales service center.
LCD
Screen
No display
1. Ensure the terminal is switched on.
2. If the terminal is in sleep mode, press the Power key to wake it up.
3. Check the battery level. If the battery is depleted, recharge it.
4. Ensure that the battery is properly installed.
5. Replace the battery if it is faulty.
6. If the problem still remains, please contact the after-sales service center.
System
Cannot switch on
1. Check the battery level. If the battery is depleted, recharge it.
2. Switch the terminal on after connecting it to a power outlet using the included AC
adapter. If the problem disappears, then continue to charge the terminal. If the problem
remains after charging the terminal for a while, replace the battery with a new one.
System halted
1. The problem may be caused by bugs of downloaded apps. Ensure that only reliable
apps are used.
2. The problem may be caused by a sudden or unexpected power loss. Hold down
the Power key and “#” key at the same time for 10 seconds to reset the terminal.