Newland NLS-EM2045 Series, User Manual

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Chapter 9 Troubleshooting
FAQ
Q: How to show barcode data in a text file (output data in a cursor)?
A: Enable the USB HID-KBW feature. But only characters and digits available on the keyboard can be
sent.
Q: What are compatible/supported barcode types?
A: See the User Guide.
Q: How to change the format from ISBN-13 into ISBN-10?
A: Disable EAN-13 and then enable ISBN and ISBN-10.
Q: Some barcodes can
’t be read.
a) Find out the barcode type and check if the barcode type is enabled. See Appendix 1: Factory Defaults
Table for default barcode types.
b) If the barcode type is enabled, check whether the check digit verification and length range settings
match the barcodes.
c) If the barcodes are stained, defaced, torn, distorted or poorly printed, try barcodes of good print quality.
If you need to scan barcodes off mobile phones, enable the Mobile Phone Mode.
d) Provide such information as model number, firmware version and barcode type when contacting our
technical support.
Q: Some barcodes are decoded incorrectly.
a) Check whether the check digit verification and length range settings match the barcodes.
b) Provide such information as model number, firmware version and barcode type when contacting our
technical support.
Q: Barcodes can be read, but cannot be displayed.
A: If barcodes contain non-alphanumeric character(s), change the communication mode (USB COM Port
Emulation recommended).