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TROUBLE SHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
WHAT TO CHECK
REMEDY
CAN’T START BREW CYCLE
1. No Water
2. No Power
3. On/Off Switch
4. Brew Start Switch
5. Timer/Timer Harness
Timer/Probe & Harness
6. Solenoid Valve
1. Water bottle is empty?
2. Fuse or circuit breaker,
power cord & plug
connections
3. Switch continuity [normally
closed 1 & 2]
4. Switch continuity [normally
open]
5. Leads to solenoid, switches,
& level sensor probe.
6. (A) Voltage at solenoid
valve terminals, start a brew
cycle & check for 120V AC
(B) If voltage is present at
terminals, check water on
the inlet side of solenoid
valve
1. Replace empty bottle with
new one
2. Replace or reset circuit
protector as required, unit
should be plugged in
securely
3. If On/Off switch does not
make and break contact
replace it
4. If brew start switch does not
make & break contact,
replace it
5. Make sure these
connections are tight, if all
checks out ok replace timer
6. (A) If voltage is not present
at terminals, refer to steps 2
thru 5 (B)If voltage is
present at terminals, water
is present at the inlet side
but not at the outlet side of
the solenoid valve replace it
NO HOT WATER
1. Tank heater
2. Hi-limit thermostat or main
thermostat
1. Check voltage at the tank
terminals, voltage should be
as indicted on the serial tag
2. Check voltage between the
white wire on the tank &
incoming terminal [blue
wire] on the hi-limit
thermostat, then the
outgoing terminal [black
wire] on the hi-limit
thermostat
1. (A) If correct voltage is
present at the tank heater
terminals & water not
heated, replace the tank’s
heating element (B) If
voltage is not present at the
tank heater terminals refer
to step 2 (c) if incorrect
voltage is present at the
tank heater terminals, check
voltage at outlet
2. (A) If voltage is present on
the incoming terminal of the
hi-limit thermostat, but not
on the outgoing terminal,
replace the hi-limit
thermostat (B) Check the
voltage between the black &
white wire on the
receptacle, if voltage is not
present check outlet or
circuit breaker (C) If voltage
is not present on the
incoming terminal of the hi-
limit thermostat replace the
main the main thermostat
STEAMING/SPITTING
AROUND FUNNEL
1. Main Thermostat
2. High Altitude
1. Thermostat points stuck or
out calibration
2. Located above 5,000 feet
1. (A) Adjust thermostat (B)
Thermostat should be
calibrated or replace
2. See installation instructions
FAUCET WATER TOO SLOW
1. No Water
1. (A) Water bottle (B) Faucet
clogging
1. (A) Replace empty bottle
with new one (B) Clean or
rebuild faucet
DRIPPING
1. Not siphoning properly
1. Water should flow freely
from the spray head
1. (A) Clean spray head holes
(B) Check tightness of spray
head tube
DRY COFFEE REMAINING IN
BREW BASKET AFTER
BREWING
1. Filter
2. Not siphoning properly
3. Improper loading of brew
basket
1. Correct filters being used?
2. Refer to “Dripping” step 1
3. Filter & coffee in brew
basket
1. Insert proper filter
2. Refer to “Dripping” step 1
3. Filter centered, coffee bed
level
