Neutec sonnEC 0, Technical Documentation Manual

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sonnEC 1
sonnEC 2
sonnEC 3
sonnEC 4
sonnEC 0
EN
10. NEUTEC GmbH STANDARD WARRANTY TERMS AND CONDITIONS FOR sonnEC PRODUCTS
Warranty card
1. Stamp of the company to carry out installation NEUTEC GmbH
Berlin, Alexanderplatz
Gontardstraße 11
10178, Germany
www.neutec.com.de
2. Factory number of device
3. Place of installation 4. Date of installation
5. Address, street 6. Apartment number
7. City 8. Postal code
EN
Based on these Warranty Terms and Conditions, the company from the NEUTEC GmbH (hereinafter: NEUTEC) specified in the warranty card hereby guarantees to the owner (hereinafter: Customer)
that the sonnEC 1, sonnEC 2, sonnEC 3, sonnEC 4, sonnEC 0 devices (hereinafter: devices) sold by NEUTEC will work without malfunctions.
§ 1 Warranty period
1. The warranty period for the devices shall be 5 years following the date when the devices were purchased by the Customer.
2. The warranty period for the automation elements shall be 3 years following the date when the devices were purchased by the Customer.
3. The lifetime warranty shall cover the casing of devices and it shall apply throughout the whole device lifetime, i.e. for 15 years.
4. The purchase date shall mean the date when NEUTEC or a NEUTEC distributor issued a VAT invoice documenting the sale of the device to the Customer.
§ 2 Scope of warranty
1. If a complaint is recognised as justified, NEUTEC shall, at its option, either replace the devices or their defective parts or repair them on the site of their installation or in another place, after they
are sent for repair.
2. If the warranty service is provided on the site of device installation in the country of NEUTEC’s registered office, NEUTEC shall cover the costs of transporting NEUTEC Licensed Service
Technicians and the costs of transporting spare parts. The current list of NEUTEC Licensed Service Centres, hereinafter service centres, is available on www.neutec.com.de and in NEUTEC
business offices.
3. A warranty report is only processed if the device has been purchased in the country of NEUTEC’s registered office.
4. A warranty service does not interrupt, suspend or change the warranty period; the warranty for replaced parts shall expire along with the expiry of the device warranty.
5. A warranty granted by NEUTEC shall neither exclude nor limit or suspend the Customer’s rights arising from the regulations regarding implied warranty for defects of a sold item.
6. These Warranty Terms and Conditions shall be binding for the parties of all contracts connected with the devices, unless the contract specifies otherwise, with the consent of NEUTEC.
§ 3 Exclusions
1. This warranty shall not include:
a. Any parts subject to normal wear and tear, consumables.
b. Any damage arising through no fault of NEUTEC and device defects occurring for reasons other than inherent to the devices.
c. Device damage resulting from the impact of the surroundings, improper transport, storage.
d. Mechanical damage arising from incorrect operation and use of the device, repair and maintenance incompatible with the technical documentation enclosed with the device, the Operation &
Maintenance Manual or by individuals without proper qualifications.
e. Devices whose installation or start-up was conducted in a manner incompatible with the technical documentation enclosed with the device, the Operation & Maintenance Manual or by
individuals without proper qualifications.
f. Devices which were not inspected at least once a year and were not subject to current maintenance activities as required by the Operation & Maintenance Manual or whose technical
inspections or maintenance activities were conducted by individuals without proper qualifications.
g. Devices which were subject to modifications, changes of operation parameters, repair or replacement of parts without the written consent of NEUTEC.
h. Any damage to or defects of devices which do not affect the functionality and correct operation of the devices.
2. This warranty shall not cover NEUTEC’s obligation to ensure current maintenance, inspections or programming of devices.
3. This warranty shall cover neither NEUTEC’s liability for any damage caused by device downtime while waiting for warranty services nor any damage to any property of the Customer other than the
devices.
4. In order to exercise their rights under the Warranty, the Customer shall file a complaint in the country where they have purchased the device. If a report is filed in another country than the country
of purchase, NEUTEC is under no obligation to provide service under the warranty.
§ 4 Complaints
1. File any complaints online by sending the electronic application available on www.neutec.com.de or on the phone by calling the complaint department along with sending the electronic application
specified above.
2. A complaint report ought to include:
- device type and serial number,
- date of device purchase and start-up,
- device installation site,
- business name of the seller and installer of the device,
- Customer’s phone number and the Customer's contact person,
- description of the device malfunction (description of the incorrect functioning, specifying the damaged part).
3. If the Customer claims that the device was damaged during transport, complete device in the original packaging securing the device against damage shall be delivered to the place of repair
specified by NEUTEC. The device serial number must be consistent with the number on the original packaging and in the Warranty Card.
4. Filing a complaint, the Customer shall deliver a copy of the VAT invoice documenting the purchase of the device covered by the complaint.
§ 5 Warranty service
1. Services arising from this warranty shall be provided within the 14 days following the report date. In special cases, this time limit may be extended to 30 days.
2. Any parts removed from the device by the service technicians within warranty services and replaced with new parts shall become the property of NEUTEC.
3. Any costs arising from a groundless complaint report or interruptions in the work of service technicians at the Customer’s request shall be borne by the Customer in line with the technical service
price list available on www.neutec.com.de
4. NEUTEC shall have the right to refuse to perform a warranty service if the Customer fails to pay for the device or for any previous technical service.
5. The Customer shall cooperate with the service technicians in terms of a warranty service performed on the site of the device installation, in particular by:
a. providing free access to the device in due time,
b. preparing the site for service provision, in particular providing any additional structures to access a device installed higher than 1.5 m above the floor and, if necessary, to remove and re-install
the devices,
c. disconnecting and connecting the hydraulic system (water, glycol system) and the freon system, performing additional works to allow the service technicians to handle the complaint,
d. presenting the documents provided together with the device (a warranty card filled out by the installer),
e. making it possible for the service technicians to commence work immediately upon arrival, without unnecessary delay,
f. providing, free of charge, all possible assistance in service provision (e.g. providing access to an electrical power source or lighting in the place of service provision),
g. taking the actions necessary to protect people and objects and following OHS regulations at the place where the warranty service is being performed, which includes making sure that the
service performance site meets the requirements defined in legal regulations.
6. The Customer shall promptly accept and confirm completion of the warranty service on the Service Card document. When in doubt as to the quality and completeness of the warranty service, the
Customer has the right to complain to NEUTEC. Provisions of § 4 hereof shall apply to such a complaint as appropriate.
§ 6 Other provisions
1. In the event of any discrepancies between the Proposal plus the Purchase Order and these NEUTEC Standard Warranty Terms and Conditions, NEUTEC Standard Warranty Terms and
Conditions shall prevail. In such an event, any contradictory provisions of the Proposal and the Purchase Order shall not apply.
2. In the event of any discrepancies between a contract signed by the Parties and these NEUTEC Standard Warranty Terms and Conditions, NEUTEC Standard Warranty Terms and Conditions shall
prevail.
3. The Operation & Maintenance Manual is available on
www.neutec.com.de