Troubleshooting and Support
The MindWave does not turn on.
The battery might be low. Please try replacing the battery and try again.
The signal quality status is consistently poor (fewer than three bars).
Check that the forehead sensor and each clip contacts are making good contact with the skin. Make sure to remove all obstructions including hair
and jewelry.
It usually takes three or four seconds for the headset to validate the signal after holding still. Also make certain to keep the sensor and contacts
clean.
The eSense meters do not move.
Be sure to allow several moments for the eSense meters to go through some self-calibration and initialization before troubleshooting. If the meters
still do not move after 10 seconds, make sure the sensor rests on the skin of the forehead and the contacts are on the skin of the left ear. The
I don’t seem to be able to control the eSense™ meters.
the eSense meters work and what they are measuring. Generally, we recommend engaging Attention by concentrating and Meditation by relaxing.
Most importantly, be sure you have read the detailed explanation of eSense previously described in the eSense sections.
I still have a problem, or my problem is not covered by this Troubleshooting section.
For further technical support, please contact NeuroSky Support at http://support.neurosky.com or email support@neurosky.com.
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