NeuroSky MINDWAVE MW3, Quick Start User Manual

Page: 17 / 27

Wireless Connection Troubleshooting
16
Problem Solution
Light on MindWave headset d
oes not turn from red to blue
Replace the AAA battery in the
MindWave Mobile with a new battery
Low Battery
Make sure you have Bluetooth enabled
and turned on in your computer/device
Bluetooth is not enabled on
your computer/device
Other
Note:
If problems still persist, re-run the MindWave Mobile Application Disc setup to download the
latest version of the software, or visit http://support.neurosky.com or email support@neurosky.com
Move the headset closer to the Bluetooth on
your computer/device, or move the Bluetooth of
your computer/device closer to the headset
using a USB extension cable (not included)
Strong radio interference
Turn the MindWave on MindWave is not turned on
Make sure that you use your computer/device's
Bluetooth software to pair the headset
MindWave is not paired to this computer
MindWave headset is too far from
the Wireless USB Adapter
Check that your headset stays within
10 feet of the Wireless Adapter
ThinkGear Connector is not running
Make sure the ThinkGear Connector
is running and enabled.
Make sure you have the latest version
of the ThinkGear Connector or app.
Cause