240299-00
Pg 3
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TROUBLESHOOTING
Here is a chart showing the Green and Red LED status.
RECOVERY MODES
There are two options for recovery mode: Soft Reset and Factory Reset. Soft
Reset only changes your network settings while all other settings are retained.
Factory reset, removes all your changes and returns your IP Backplate to it
original factory configuration. See below how to use each reset.
Soft Reset
Press and hold the SETUP button (yellow arrow) for 10 seconds. When both
the Green LAN LED (green arrow) and Red STAT LED (red arrow) flash
together, release the SETUP button and the IP Backplate will remove the
network settings and reboot. Follow the instructions in
STEP 6
above to
configure your IP Backplate.
A
NOTE:
This reset maintains your current username and password.
Factory Reset
Press and hold the SETUP button (yellow arrow) until both the Green LAN
LED (green arrow) and Red STAT LED (red arrow) flash together, release the
SETUP button. While the LEDs are flashing simultaneously, press the SETUP
button with three short presses and the IP Backplate will remove ALL
programming and reboot. Follow the instructions in
STEP 2
through
STEP 6
above to configure your IP Backplate.
Green LED
(Network Connection Indicator)
Red LED
(Faceplate Connectivity Indicator)
ON:
Backplate is connected to your router
Backplate is not communicating
with the Faceplate (the Faceplate
is not on the Backplate) since last
backplate reset.
BLINKING:
Indicates backplate is still at the ad hoc IP
address of 169.254.1.1. Backplate is not
getting a DHCP address your router.
Faceplate is removed and has
communicated with the backplate
since the last backplate reset.
OFF:
No network connection from a 'reboot',
the Green LED will remain off until the
Backplate makes a connection to the
router with valid security credentials.
There is no power connected to
the backplate.
