NTI XTENDEX KVM EXTENDER
7
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing
this product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070. We will be happy to assist in any way we can.
Problem
Cause
Solution
Local or Remote Unit power
LED does not illuminate
•
Power supply is not connected or
plugged-in.
•
Make sure outlets are live and transformers are
plugged-in.
•
Make sure 5VDC jacks are fully connected to
each unit.
No Video on monitor
•
One or more video cables is loose
or disconnected.
•
No Power to Remote or Local
Units.
•
Video Cable was not attached
when CPU was booted.
•
CAT5 cable is not connected.
•
Check all video cable connections
•
Make sure power LED is illuminated for local and
remote. If not, see Solution for “Local or Remote
Unit power LED does not illuminate” above.
•
With all the cables properly connected, reboot
the CPU.
•
Check cable connections. Make sure they are
snapped-in properly and completely.
Video Picture is not sharp or
is smeared
•
All Video Cables are not firmly
seated.
•
CAT5 cable is too long.
•
The CAT5 cable is not properly
connected.
•
Video compensation is not set
properly.
•
Check all connections. Make sure all cables are
fully seated.
•
Verify length is within specified limits-1000'.
•
Check cable connections. Make sure they are
snapped-in properly and completely.
•
See pg. 5 for instruction on "Jumper Settings."
Monitor sometimes loses
sync, causing it to go blank
for a second or two
•
Electrical power system is very
noisy, particularly the ground.
•
The CAT5 cable is not properly
connected.
•
Make sure the interconnection cable is not near
any power lines.
•
Check cable connections. Make sure they are
snapped-in properly and completely.
The picture on the monitor is
black and white, rather than
color
The video cable was not attached to
the CPU when it was booted.
With the cables all properly connected, reboot the
CPU.
A constant vertical wobble
appears down the screen
CAT5 cable is too close to a strong
power source.
Reroute CAT5 cable if possible.
PC boots with no error
messages, but the keyboard
does not work
•
Keyboard cable is loose.
•
Keyboard and Mouse cables are
reversed.
•
Keyboard in use is not compatible.
•
Reseat Keyboard cable and check again.
•
See instructions on page 3 & 4 for proper cable
ends to connect with the keyboard and mouse.
•
Try a new keyboard. Some older keyboards may
not work with the Universal Cat 5 KVM Extender.
Wrong or missing characters
from those typed
The keyboard may be in the wrong
mode.
•
Disconnect keyboard at Remote Unit end and
reconnect.
•
Reboot the system.
Connecting the keyboard
effects the video
Older keyboards may require higher
current than our unit supplies.
Change to a newer keyboard.
