43
Model:
Netti 4U BASE
Language:
English
Version:
2022-03
My-Netti.com
12.3 CLAIM
If a product has developed a fault during the
warranty period as result of a defect in design or
manufacturing, you may forward a warranty claim.
• Claims are to be forwarded as soon as a defect is
discovered and not later than 2 weeks after the
defect is discovered.
• Claims are to be addressed to the sales agent
of the wheelchair. Please note that sales
documentation has to be filled in and signed
correctly with serial number and eventually NeC
number in order to document time and place of
the purchase of the wheelchair.
• The sales agent and Alu Rehab are to decide
whether a defect is covered by the warranty. The
claimer will be informed about the decision as
soon as possible.
• If the claim is accepted, the sales agent and the
Alu Rehab representative are to decide if the
product will be repaired, replaced or the customer
is entitled to a reduced price.
• If a warranty claim is judged to be invalid – after
careful inspection of the defect (defect due to
wrong use and / or lack of required maintenance)
you are free to decide if you want to have the
defect product repaired (if possible) at your
expense, or if you want to purchase a new
product.
Normal wear, incorrect use or incorrect
handling is not a reason for claims.
12.1 TESTS
Netti 4U BASE is tested and has been approved for
use both indoors and outdoors.
The chair is CE marked.
MAXIMUM USER WEIGHT: 135 kg
It is tested by TÜV SÜD Product Service GmbH
according to DIN EN 12183:2014.
The chair is crash tested at TASS International,
Netherlands according to ISO 7176-19:2008 with
Netti Seating System. Netti 4U BASE is approved
for 135 kg user weight when it is used as a seat in
a vehicle..
The seating system is tested for fire resistance
according to EN 1021-2:2014.
12.2 WARRANTY
Alu Rehab is providing you with a 5-year warranty
on all frame components and on the crosstube
assembly. There is a 2-year warranty on all other CE
labelled components except batteries. For batteries
a 6 month warranty is provided.
Alu Rehab is not responsible for any damage
resulting from inappropriate or
unprofessional installation and / or repairs,
neglect, wear from changes in wheelchair
assemblies or instructions not approved by
Alu Rehab or by use of spare parts delivered
or produced by third parties. In such cases,
this warranty shall be considered null and
void.
This warranty is only valid when the user use,
maintain and handle the wheelchair as
described in the user manual.
12. TESTS & WARRANTY
