XAV1004 Powerline AV Ethernet Adapter User Guide
Troubleshooting
3-2
v1.1, September 2009
Troubleshooting Tips
The following table lists problems and recommendations.
Problems After Changing Network Encryption Key
If your Powerline devices stopped communicating after you used the NETGEAR XAV1004
Configuration Utility to change the network encryption key, proceed as follows:
Problem
Recommendation
Power LED is off.
Make sure that power is supplied to the electrical outlet, and the Powerline
device is not plugged into an extension cord, power strip, or surge protector.
Powerline LED is off.
The devices cannot find each other. Make sure that the Powerline devices are
plugged into outlets with power, and that they use the same network encryption
key.
• If you did not change the network encryption key, move the Powerline device
to a closer location.
• If the problem occurred after you changed the network encryption key using
the XAV1004 Configuration Utility on the CD, press the Reset button to return
the Powerline AV Ethernet Adapters to their default settings. If this fixes the
problem, see the
User Manual
for instructions about setting the network
encryption key.
Powerline LED is red
The color of the Powerline LED indicates the speed of the Powerline link. If the
LED is red, the speed is less than 50 Mbps. Switch to another electrical outlet
until the LED displays solid green.
Ethernet LED is not
blinking.
There is no data traffic. Make sure that:
• Your router and modem are switched on and that the Ethernet cable that came
in the box is connected to the Powerline adapter port and a router LAN port.
• The PC connected directly to the router can access the Internet.
Problem using the reset
or Security button.
The reset and Security buttons are located on the side panel of the Powerline
AV Ethernet Adapter.
• Pressing the Reset button longer than two seconds will not reset the device.
• Pressing the Security button longer than two seconds will not activate security.
