Troubleshooting
40
Powerline Music Extender XAU2511
Powerline LED
•
Off
. The Powerline devices cannot find each other. Make sure that the Powerline
devices are plugged into outlets with power, and that they use the same network
encryption key.
-
Move the Powerline device to a location closer to the computer or devices.
-
If you have set up network security, make sure that all Powerline devices are
using the same encryption key.
-
If the problem occurred after you changed the network encryption key, reset each
device to its factory default settings. Then you can customize the encryption key.
•
Amber or red
. Move the Powerline device to another electrical outlet with a better
connection.
Ethernet LED Is Off
There is no Ethernet connection.
•
Make sure that:
-
Your router and modem are switched on.
-
The Powerline device’s cable is securely connected to a router LAN port.
-
The computer connected directly to the router can access the Internet.
•
Press the
Reset
button on each Powerline device for 1 second to return the device to
its factory default settings.
If You Do Not See All Your Devices with the NETGEAR
genie
If you click the Refresh icon on the NETGEAR genie Powerline Utility screen and do not see
all the devices you expect, it could be that a Powerline device is set to use a different
encryption key. If the encryption keys are different, do one of the following:
•
Reset your Powerline devices to their factory settings and default encryption key. Then
set the encryption for all of your Powerline devices.
•
Connect your computer to each Powerline device and set up the network encryption key
for one device at a time.
If You Do Not See the Powerline Icon on Your Network
Map
If you navigate to the Network Map on NETGEAR genie and do not see the Powerline icon, it
could be that your computer’s antivirus software is blocking the Powerline communication
protocol. Temporarily disable your antivirus software and relaunch NETGEAR genie.
