NETGEAR Nighthawk M2 MR2100 User Manual Download Page 91

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Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when
you are using your mobile router. The chapter covers the following topics:

•

Diagnostics on page 92

•

The WiFi Network Name Is Not in the List of Networks on page 92

•

The No Signal Icon Displays on page 92

•

Cannot Log In to the Mobile Router Using a VPN on page 93

•

The Mobile Router Cannot Connect to a Computer Running Windows Vista on page
93

•

The Mobile Router Does Not Connect to the Cellular Network on page 93

Summary of Contents for Nighthawk M2 MR2100

Page 1: ...User Manual Nighthawk M2 Next Gen Gigabit LTE Mobile Router Model MR2100 NETGEAR Inc 350 E Plumeria Drive February 2019 San Jose CA 95134 USA 202 11898 02...

Page 2: ...ice information For additional information visit www netgear com support to access the full user manual this document and to download firmware updates Compliance For regulatory compliance information...

Page 3: ...le Router Connect to the Mobile Router Network 20 WiFi Connection 20 Tethered Connection 21 Use the Touch Screen to Access the Mobile Router 21 Use the NETGEAR Mobile App to Access the Mobile Router 2...

Page 4: ...Browser 40 Chapter 5 Control Internet Access Access Control 44 Set Up Access Control From the Touch Screen 44 Set Up Access Control From the NETGEAR Mobile App 44 Set Up Access Control From a Web Brow...

Page 5: ...torage Device 65 View Storage Device Usage and Capacity 66 Manage Files on the Mobile Router 66 Upload Media Files to Mobile Router Storage 66 Use the NETGEAR Mobile App to Manage Files on the Mobile...

Page 6: ...From the NETGEAR Mobile App 83 Power Off the Mobile Router From a Web Browser 83 View Details About Your Mobile Router 84 View Mobile Router Details From the Touch Screen 84 View Mobile Router Detail...

Page 7: ...ormation 90 Chapter 10 Troubleshooting Diagnostics 92 The WiFi Network Name Is Not in the List of Networks 92 The No Signal Icon Displays 92 Cannot Log In to the Mobile Router Using a VPN 93 The Mobil...

Page 8: ...y on page 13 Download the NETGEAR Mobile App on page 15 Power On Your Mobile Router on page 15 Set Up the Mobile Router on page 16 External Antennas on page 17 Note Firmware updates with new features...

Page 9: ...echargeable battery included with the mobile router Wall socket using the AC adapter and USB cable USB port on your computer Top Front View The following figure shows the top front view of the mobile...

Page 10: ...button Wake the mobile router Status LED The status LED indicates the mobile router s connection status Table 2 LED indicator patterns What the Pattern Means LED The mobile router is ready Slow blue b...

Page 11: ...Number Data usage 1 Network type 2 Signal strength 3 Active uplink or downlink displays only during data transfer 4 Rear View The following figure shows the rear view of the mobile router User Manual...

Page 12: ...ort Connect a USB storage device or charge a smartphone For information about USB storage devices see Connect a USB Storage Device on page 65 For information about charging a smartphone see Use the Mo...

Page 13: ...e the mobile router battery Note You can use an Ethernet connection and a tethered USB connection at the same time to access the mobile router For information about offloading data see Offload Your Mo...

Page 14: ...1 Make sure that power to the mobile router is off 2 Remove the cover on the bottom of the mobile router Place your thumbs on the arrows on the cover and press down while sliding the cover up 3 Caref...

Page 15: ...settings You can also use it to play and share media and enable the travel router feature To download the NETGEAR Mobile app 1 Connect your mobile device to the Internet 2 Open a web browser 3 Visit h...

Page 16: ...password 6 Tap Done 7 Do one of the following To accept the default admin password tap Skip and use the default admin password To specify another admin password tap Create admin password type a passwo...

Page 17: ...app The app prompts you to change the password for the admin user name and to change the WiFi name and WiFi password Note The default password for the admin user name is admin We strongly recommend th...

Page 18: ...Figure 4 External antennas with RF connectors User Manual 18 Get Started Nighthawk M2 Model MR2100...

Page 19: ...bile Router This chapter covers the following topics Connect to the Mobile Router Network on page 20 Use the NETGEAR Mobile App to Access the Mobile Router on page 21 Use a Web Browser to Access the R...

Page 20: ...d and connect to the WiFi network 1 Make sure that the mobile router is powered on 2 Check to make sure that WiFi is enabled on your computer or mobile device and search for WiFi networks See the foll...

Page 21: ...instead of Ethernet offloading Tethered USB access is not supported during Ethernet offloading For more information about offloading see Offload Your Mobile Internet Connection on page 36 Use the Tou...

Page 22: ...prompted enter the admin password The app displays the following information Notifications Data usage as provided by your carrier Your cellular and WiFi signals and battery Current WiFi band swipeabl...

Page 23: ...to access the mobile router to view or change its settings To log in to the mobile router from a web browser 1 From a computer that is connected to your network launch a web browser 2 Enter http m ho...

Page 24: ...Moble Router Directly From the Touch Screen 1 Press the Power button to wake up the mobile router 2 Tap the LCD screen to unlock the screen User Manual 24 Connect to the Mobile Router Nighthawk M2 Mo...

Page 25: ...the Mobile Router Without a Battery on page 26 Recharge the Battery on page 26 Use the Mobile Router to Jump Boost Another Device on page 29 Change the LCD Screen Display on page 30 Battery Tips on pa...

Page 26: ...Fi settings Adjust display settings Remove the USB storage device Use the Mobile Router Without a Battery If you connect your mobile router to a power adapter that supports Quick Charge 2 0 or 3 0 you...

Page 27: ...ll charger into a wall socket The Battery icon on the LCD indicates that the battery is charging Note The battery continues to charge when the mobile router is powered off If your battery does not cha...

Page 28: ...so that the USB type C cable is used only for charging and not to access the mobile router using a web browser You might want to do this if you are using the Ethernet port and a wall socket is not ava...

Page 29: ...ss the mobile router with a web browser Use the Mobile Router to Jump Boost Another Device If your smartphone or other device is low on or out of battery power you can give it a boost by connecting it...

Page 30: ...ightness 6 To configure the LED select LED 7 To configure screen lock select Screen Lock and then set Screen Lock to On or Off 8 To change the screen time out select Time Out and then select the numbe...

Page 31: ...s of data affects the power consumption and reduces the operating time of the battery General Battery Safety Observe the following guidelines Stop using a battery if its case appears damaged swollen o...

Page 32: ...cond hand dealers not associated with reputable manufacturers and carriers might sell incompatible or even counterfeit batteries and chargers If you are unsure about whether a replacement battery or c...

Page 33: ...is chapter explains how to manage your mobile router Internet connection The chapter covers the following topics View Your Data Usage on page 34 Offload Your Mobile Internet Connection on page 36 Spec...

Page 34: ...rdata View Data Usage on the Mobile Router LCD To view estimated data usage on the mobile router LCD To wake the device press the Power button The LCD shows the estimated data usage for the current bi...

Page 35: ...rrent billing cycle View Data Usage From a Web Browser You can log in to the mobile router from a computer using a web browser To view estimated data usage information on the mobile router web page 1...

Page 36: ...rnet connection Data offloading reduces the amount of data that you are using on the cellular connection You might want to use this feature if you are in an area in which many others are using cellula...

Page 37: ...Fi The Offloading page displays a list of WiFi networks in your area 5 To connect to a network on the list do the following a Tap a WiFi network b When prompted enter the password for the WiFi network...

Page 38: ...ta Offloading The Data Offloading page displays 5 Select the Enable check box 6 Select the WiFi radio button By default the Ethernet radio button is selected 7 Click the Apply button Your settings are...

Page 39: ...gs for the mobile router Specify Cellular Settings From the NETGEAR Mobile App To specify cellular settings 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile...

Page 40: ...onnected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displa...

Page 41: ...adio button next to the APN name e Click the SAVE button The APN is now the active APN The Cellular Settings page also displays a check box next to the new APN name This check box lets you select the...

Page 42: ...7 Click the Apply button Your settings are saved User Manual 42 Manage Your Internet Connection Nighthawk M2 Model MR2100...

Page 43: ...t This chapter includes the following sections Set Up Parental Controls on page Access Control on page 44 Turn Off USB Tethering on page 45 Manage Website Filters on page 47 Set Up a Schedule for Inte...

Page 44: ...router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Devices The Devices page displays 5 Tap Block List or Allow List Depending on your selection the page d...

Page 45: ...g on your selection the page displays an Allow List or a Block List 7 To add a device to the list click the ADD button and select the device The device is added to the list 8 To remove a device from t...

Page 46: ...smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Settings The Settings page displays 5 Tap General The General page dis...

Page 47: ...Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Security Website Filters Th...

Page 48: ...edule for Internet access 1 From a computer that is connected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login passwor...

Page 49: ...page displays 6 Change the settings 7 Click the SAVE button Your settings are saved Delete a Schedule Rule To delete a schedule rule 1 From a computer that is connected to your network launch a web b...

Page 50: ...ACTIVATE The Enter SIM Security page displays 7 Enter a PIN 8 Tap OKAY Your settings are saved If you enter an incorrect PIN three times the SIM is blocked If the SIM is blocked contact your network s...

Page 51: ...curity risk When not required disable port forwarding To enable port forwarding 1 From a computer that is connected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A login...

Page 52: ...set up port filtering 1 From a computer that is connected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login password T...

Page 53: ...unch a web browser 2 Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanc...

Page 54: ...ettings The chapter covers the following topics Select a WiFi Profile on page 55 Manage WiFi Settings on page 56 Use WPS to Connect to the Mobile Router WiFi Network on page 58 Universal Plug N Play o...

Page 55: ...ettings any devices connected to the mobile router are disconnected and might need to be reconnected Select a WiFI Profile From the Touch Screen You can select a WiFi profile from the Touch Screen To...

Page 56: ...tings any devices connected to the mobile router are disconnected and might need to be reconnected Specify WiFi Settings From the Touch Screen You can change WiFI settings from the Touch Screen includ...

Page 57: ...connected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard disp...

Page 58: ...ess the Power button 2 Tap the Home button 3 Tap WPS 4 Within two minutes tap Start WPS Your mobile hotspot and the WiFi device communicate and establish the connection Use WPS From the NETGEAR Mobile...

Page 59: ...ds press the device s WPS button Enter WPS PIN If a WPS pin is associated with the device that you want to connect click the Enter WPS PIN button and enter the device s WPS PIN Your mobile router and...

Page 60: ...urn UPnP Off or On From a Web Browser By default UPnP is enabled in the mobile router but you can disable and enable this feature To disable or enable UPnP 1 From a computer that is connected to your...

Page 61: ...mode 1 From a computer that is connected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is ca...

Page 62: ...address and the ending IP address 6 Click the Apply button Your settings are saved Disable the DHCP Server Feature in the Mobile Router By default the mobile router acts as a DHCP server The router a...

Page 63: ...rver check box 6 Click the Apply button Your settings are saved 7 Optional If this service is disabled and no other DHCP server is on your network set your computer IP addresses manually so that they...

Page 64: ...ices You can insert a USB storage device in the mobile router USB type A port and you can install a micro SD card in the mobile router The chapter includes the following sections Manage Shared Storage...

Page 65: ...n you purchase a USB storage device the package typically identifies its format For information about how to format a USB storage device using a Windows or Mac computer consult the help instructions f...

Page 66: ...n the Mobile Router You can manage files on the mobile router by using a web browser the NETGEAR Mobile app or a desktop application such as Windows File Explorer or MacOS Finder Upload Media Files to...

Page 67: ...p All Files on USB You can now manage files on the USB storage device Play Media The NETGEAR Mobile app includes a MyMedia shortcut that displays categories of supported media types to play back You c...

Page 68: ...dia types to play back 6 Select the media to play You are prompted to select an app on which to play your media 7 Select the app on which to play the media The media plays on the selected app User Man...

Page 69: ...age 70 View WiFi Details on page 71 View a Network Map on page 71 View Connected Devices on page 72 Update the Mobile Router Firmware on page 73 Change the admin Password on page 74 Manage SMS Message...

Page 70: ...tus You can view details about the network status of your mobile router View Mobile Router Status From the NETGEAR Mobile App To view device status 1 On your smartphone connect to the mobile router s...

Page 71: ...the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Nighthawk M2 Status WIFI DETAILS The WIFI DETAILS page displays View a Network Map The network...

Page 72: ...View the Connected Devices From the NETGEAR Mobile App To view the connected devices from the NETGEAR Mobile app 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR M...

Page 73: ...e can check for updates from the Touch Screen You can check for firmware updates from the Touch Screen To do this select Software Check for updates now Update Firmware From an Alert To update the firm...

Page 74: ...a firmware update is available a blue INSTALL NEW FIRMWARE link displays on the right 4 Click the INSTALL NEW FIRMWARE link The update downloads 5 Follow the onscreen instructions to install the updat...

Page 75: ...r settings are saved Manage SMS Messages You can view messages from the NETGEAR Mobile app or the mobile router web page Manage Messages From the Touch Screen To manage SMS messages from the Touch Scr...

Page 76: ...essages From a Web Browser To view or delete SMS messages from the mobile router web page 1 From a computer that is connected to your network launch a web browser 2 Enter http m home or http 192 168 1...

Page 77: ...saved Back Up and Restore the Mobile Router Settings You can back up and restore mobile router settings Backing up and restoring is useful if you use more than one device and you want the same settin...

Page 78: ...68 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Administration Backup 5 Select the export cfg file to rest...

Page 79: ...oard displays 4 Tap Settings 5 Tap Firmware The Firmware page displays 6 Tap PERFORM FACTORY RESET 7 Tap YES The mobile router resets and returns to its factory settings Factory Reset From the Touch S...

Page 80: ...t button 6 When prompted click the Yes button to confirm The mobile router resets and returns to its factory settings Factory Reset Using the Reset Button You must remove the cover on the bottom of th...

Page 81: ...ile app or from a web browser Reboot the Mobile Router From the Touch Screen To restart the mobile router from the Touch Screen 1 Hold down the Power button A screen showing the Power Options appears...

Page 82: ...The password is case sensitive The dashboard displays 4 In the upper right corner click the menu icon The menu opens 5 Select Reboot 6 When prompted click the REBOOT button The mobile router reboots P...

Page 83: ...Mobile Router From a Web Browser To power off the mobile router from a web browser 1 From a computer that is connected to your network launch a web browser 2 Enter http m home or http 192 168 1 1 A l...

Page 84: ...twork 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Settings 5 Tap About The About page displays View Mobile Router Details From a Web Browser To view details about your de...

Page 85: ...et on page 86 Why is the signal indicator always low on page 86 Why is the download or upload speed slow on page 87 What do I do if I forget my admin login password on page 87 How do I disconnect from...

Page 86: ...is with the device that cannot connect not the mobile router Why can t I access the Internet If you are connected to the mobile router but cannot connect to the Internet try the following suggestions...

Page 87: ...password is admin and the mobile router web page URL is http m home or http 192 168 1 1 If you changed the admin login password and can t remember the password that you created you must set the mobil...

Page 88: ...o I find my computer s IP address on a Windows 8 device To find the IP address on a Windows 8 device 1 In the Charms bar click the Search icon 2 Select Command Prompt 3 At the command prompt enter ipc...

Page 89: ...following procedures see the appropriate operating system documentation How do I find a device s MAC address on a Windows 7 Vista or XP device To find the MAC address on a Windows 7 Vista or XP devic...

Page 90: ...anced 4 Select Ethernet The Ethernet ID is displayed This is the same as the MAC address Where can I find more information Review the following The quick start guide that came with your mobile router...

Page 91: ...he following topics Diagnostics on page 92 The WiFi Network Name Is Not in the List of Networks on page 92 The No Signal Icon Displays on page 92 Cannot Log In to the Mobile Router Using a VPN on page...

Page 92: ...e router s WiFi networks from your computer or mobile device try these suggestions Refresh the list of networks If the LCD is dark the WiFi radio might be asleep Tap the Power button to wake the mobil...

Page 93: ...rch for knowledge base article 928233 The Mobile Router Does Not Connect to the Cellular Network If your mobile router does not connect to your service provider s mobile broadband network try the foll...

Page 94: ...ge displays 5 In the APN section review the ISP settings 6 To change the active APN or to change the APN settings click the Edit icon For more information about changing these settings see Specify Cel...

Page 95: ...A Specifications This appendix covers the following topics Mechanical Specifications on page 96 Environmental Specifications on page 96 Supported RF Bands on page 96 95...

Page 96: ...fications Table 4 Recommended operating and storage temperatures Temperature Environment 0 C to 35 C 32 F to 95 F Operating temperature 10 C to 60 C 14 F to 140 F Storage temperature Supported RF Band...

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