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NETGEAR MS108EUP Hardware Installation Manual Download Page 27

5

Troubleshooting

This chapter provides information about troubleshooting the switch.

The chapter includes the following sections:

•

Troubleshooting chart

•

PoE troubleshooting suggestions

•

Additional troubleshooting suggestions

27

Summary of Contents for MS108EUP

Page 1: ...Hardware Installation Guide 8 port Ultra60 PoE Multi Gigabit 2 5G Ethernet Plus Switch MS108EUP NETGEAR Inc 350 E Plumeria Drive October 2021 San Jose CA 95134 USA 202 12574 01...

Page 2: ...ur return period Do not use this device outdoors The PoE port is intended for intra building connection only Applicable to 6 GHz devices only Only use the device indoors The operation of 6 GHz devices...

Page 3: ...Revision History Comments Publish Date Publication Part Number First publication October 2021 202 12574 01 3 8 port Ultra60 PoE Multi Gigabit 2 5G Ethernet Plus Switch MS108EUP...

Page 4: ...tion Step 1 Prepare the site 20 Step 2 Protect against electrostatic discharge 20 Step 3 Unpack the switch 21 Step 4 Install the switch 22 Install the switch on a flat surface 22 Wall mount the switch...

Page 5: ...rs and LED lighting Ports 5 8 each can deliver power of up to 30W PoE 802 3at to devices that do not require high power The maximum PoE power budget of the switch across all active PoE and PoE ports i...

Page 6: ...the highest speed which makes the switch very suitable for a mixed environment with multispeed Gigabit Ethernet Gigabit Ethernet and Fast Ethernet For 2 5 Gbps and 1 Gbps Ethernet connections use Cat...

Page 7: ...y conforms to the IEEE802 3az standard Per port automatic change to a lower power mode when the port link is down Safety instructions and warnings Use the following safety guidelines to ensure your ow...

Page 8: ...from the power outlet and then replace the part or contact your trained service provider Depending on your product the power adapter power adapter cable power cable extension cable or plug is damaged...

Page 9: ...he product electrical ratings label If your product uses a power cable If you were not provided with a power cable for your system or for any AC powered option intended for your system purchase a powe...

Page 10: ...es carefully Route cables so that they cannot be stepped on or tripped over Be sure that nothing rests on any cables Do not modify power adapters power adapter cables power cables or plugs Consult a l...

Page 11: ...apter describes the switch hardware features The chapter includes the following sections Front panel with ports and LEDs LEDs Back panel RJ 45 ports for 100 1000 2 5GBASE T Ethernet connectivity Reset...

Page 12: ...ts each with a left LED that functions as the combined link speed and activity LED and a right LED that indicates the PoE status see LEDs on page 13 Ports 1 4 blue label Ultra60 PoE 802 3bt ports Each...

Page 13: ...itch s PoE budget Solid green A valid 2 5 Gbps link is established Blinking green The port is transmitting or receiving packets at 2 5 Gbps Solid yellow A valid 1000 Mbps or 100 Mbps link is establish...

Page 14: ...l RJ 45 ports support Auto Uplink technology This technology allows you to attach devices to the RJ 45 ports with either straight through or crossover cables When you insert a cable into one of the s...

Page 15: ...one of the following Restart the switch Press the Reset Factory Defaults button for about two seconds Do not press the button for more than five seconds The switch restarts but retains its custom set...

Page 16: ...switch can be used as your only network traffic distribution device for PoE and non PoE devices or with 2 5 Gbps and 1 Gbps Ethernet distribution hubs routers access points and other switches This ch...

Page 17: ...e standard power ranges calculated with the maximum cable length of 328 feet 100 meters If a device receives insufficient PoE power from the switch consider using a shorter cable Table 2 PoE classes a...

Page 18: ...nternet Figure 3 Sample PoE and high speed desktop switching configuration PoE PoE Non PoE Device Port Number Device Port Number 1G PoE AP such as a WAC540 5 2 5G computer non PoE connection 1 1G PoE...

Page 19: ...lves the steps described in the following sections Step 1 Prepare the site Step 2 Protect against electrostatic discharge Step 3 Unpack the switch Step 4 Install the switch Step 5 Connect devices to t...

Page 20: ...Install the switch in a dry area with an ambient temperature between 32 F and 104 F 0 C and 40 C Keep the switch away from heat sources such as direct sunlight warm air exhausts hot air vents and hea...

Page 21: ...ble use antistatic floor pads workbench pads and an antistatic grounding strap Step 3 Unpack the switch The following figure shows the package contents Figure 4 Switch package contents Check the conte...

Page 22: ...spaces on the bottom of the switch The rubber footpads cushion the switch against shock and vibrations They also provide ventilation space between stacked switches Wall mount the switch horizontally...

Page 23: ...on the bottom of the switch 5 Line up the holes on the bottom panel of the switch with the screws in the wall and mount the switch to the wall You can mount the switch with the front panel facing dow...

Page 24: ...nd anchors are in the switch package 4 Insert the anchors into the wall and tighten the screws with a No 2 Phillips screwdriver Leave about inch 6 mm of each screw protruding from the wall so that you...

Page 25: ...ough or crossover cables Use a Category 5e Cat 5e or Cat 6 cable that is terminated with an RJ 45 connector To connect devices to the switch s RJ 45 ports 1 Connect a PoE or non PoE device to an RJ 45...

Page 26: ...een If the Power LED does not light check to see that the power cable is plugged in correctly and that the power source is good Step 8 Manage the switch The switch contains built in web browser access...

Page 27: ...oting This chapter provides information about troubleshooting the switch The chapter includes the following sections Troubleshooting chart PoE troubleshooting suggestions Additional troubleshooting su...

Page 28: ...path exists from any networked device to any other networked device After you connect to the switch device UI you can configure the Spanning Tree Protocol STP to prevent network loops One possible ca...

Page 29: ...n the following table Table 5 PoE fault conditions and possible solutions Possible Solution PoE Fault Condition The problem is most likely with the attached PD Check the condition of the PD or restart...

Page 30: ...ations Switch integrity If necessary verify the integrity of the switch by restarting it To restart the switch disconnect the power from the switch and then reconnect the power If the problem continue...

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