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NETGEAR FS509, Installation Manual

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NETGEAR FS509 Installation Manual Download Page 35

Troubleshooting

5-1

 

Chapter 5

Troubleshooting

This chapter provides information about troubleshooting the Model FS509 switch. Table 5-1 lists 
symptoms, causes, and solutions of possible problems.

Table 5-1.

Troubleshooting Information 

Symptom

Cause

Solution

Power LED is off.

No power is received at 
the hub.

Check the power cord connections for the switch 
and the connected device.
Check for a defective adapter card, cable, or port 
by testing them in an alternate environment where 
all products are functioning.
Make sure all cables used are correct and comply 
with Ethernet specifications. 

Either 10M, 100M, or 
1000M Link LED is off or 
intermittent.

Port connection is not 
functioning.

Check the crimp on the RJ-45 connectors or fiber 
connectors and make sure that the plug is properly 
inserted and locked into the port at both the switch 
and the connecting device.
Make sure all cables used are correct and comply 
with Ethernet specifications. All fiber cables must 
be crossover cables for proper communication 
between the transmit and receive signals to take 
place.

File transfer is slow or 
performance degradation 
is a problem.

Half- or full-duplex setting 
on the NETGEAR switch 
and the connected device 
are not the same.

Make sure the 10/100 Mbps port is set to 
auto-duplex (AUTO) mode when connecting the 
switch to a repeater or hub. For instructions on 
setting the duplex toggle switches, refer to 
“Connecting Devices to the Switch” on page 4-4.

Summary of Contents for FS509

Page 1: ...eat America Parkway Santa Clara CA 95054 USA Phone 1 888 NETGEAR E mail support NETGEAR com www NETGEAR com M FS509NA 1 September 2000 Installation Guide for the Model FS509 9 Port Fast Ethernet Switch with Gigabit Uplink ...

Page 2: ... of this equipment on the market and has been granted the right to test the series for compliance with the regulations Federal Communications Commission FCC Compliance Notice Radio Frequency Notice Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection again...

Page 3: ...ass A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions Canadian Department of Communications Radio Interference Regulations This digital apparatus Model FS509 Fast Etherne...

Page 4: ...ne number listed on the Support Information Card that shipped with your switch Defective or damaged merchandise can be returned to your point of purchase representative Internet World Wide Web NETGEAR maintains a World Wide Web home page that you can access at the universal resource locator URL http www NETGEAR com A direct connection to the Internet and a Web browser such as Internet Explorer or ...

Page 5: ...rmal Uplink Push Button 2 3 LEDs 2 4 Rear Panel 2 6 FDX AUTO Duplex 10 100 Toggle Switches 2 6 FDX Auto Gigabit Toggle Switch 2 7 Chapter 3 Applications Desktop Switching 3 2 Segment Switching 3 3 Chapter 4 Installation Preparing the Site 4 1 Checking Package Contents 4 1 Installing a Switch 4 2 Installing the Switch on a Flat Surface 4 2 Installing the Switch in a Rack 4 3 Connecting Devices to t...

Page 6: ... B Connector Pin Assignments RJ 45 Plug and Vista RJ 45 Connector B 1 Duplex SC Plug and Duplex SC Connector B 2 Appendix C Cabling Guidelines Fast Ethernet Cable Guidelines C 1 Category 5 Cable C 1 Category 5 Cable Specifications C 2 Twisted Pair Cables C 2 Patch Panels and Cables C 4 Fiber Optic Cables C 5 Fiber Cable Specifications C 5 Gigabit Cable Guidelines C 5 Index ...

Page 7: ...igure 3 2 Model FS509 Switch Used as a Segment Switch 3 3 Figure 4 1 Attaching Mounting Brackets to the Model FS509 Switch 4 3 Figure 4 2 Connecting to the Model FS509 Fast Ethernet Switch 4 5 Figure B 1 RJ 45 Plug and Vista RJ 45 Connector with Built In LEDs B 1 Figure B 2 Duplex SC Connector and Duplex SC Plug Connection B 2 Figure C 1 Straight Through Twisted Pair Cable C 3 Figure C 2 Crossover...

Page 8: ...viii Figures ...

Page 9: ... 1 Troubleshooting Information 5 1 Table B 1 RJ 45 Plug and Vista RJ 45 Connector Pin Assignments B 2 Table C 1 Electrical Requirements of Category 5 Cable C 2 Table C 2 Electrical Requirements of Fiber Optic Cable C 5 Table C 3 Gigabit Cable Guidelines C 5 ...

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Page 11: ...f bandwidth per user On a 100 Mbps Fast Ethernet network the average bandwidth available to each of the 10 users is 100 10 Mbps which equals 10 Mbps of bandwidth per user Ethernet switches significantly increase network throughput by segmenting network traffic They check traffic coming in to each port to learn which network device is located on which segment Based on this information switches forw...

Page 12: ...s need the full 10 Mbps network throughput to support the applications Often these switches support only a single MAC media access control address per port have high speed 100 Mbps ports to connect to fast servers and are relatively inexpensive compared to a segment switch A segment switch in contrast is designed to support an entire workgroup on each port with each port having significant memory ...

Page 13: ...aditional 10 Mbps networks and faster 100 Mbps networks By installing a Model FS509 switch a user can connect any 10 Mbps or 100 Mbps device to the switch without worrying about the running speed of the device The Model FS509 switch provides a built in upgrade path you can remove a 10 Mbps connection and replace the connection with a 100 Mbps connection with little or no change to the rest of the ...

Page 14: ...s multimode optical fiber SX up to 550 meters with 50 µm fiber cable With 62 5 µm fiber cable the maximum distance is 260 meters Automatic address learning function to build the packet forwarding information table The table contains up to 8 000 MAC addresses that is the switch can support networks with as many as 8 000 devices Wire speed filtering and forwarding to provide the traffic cop function...

Page 15: ... 100BASE TX standard ISO IEC 8802 3 and ANSI IEEE 802 3 10BASE T standards IEEE 802 3z 1000BASE SX standard Rack Mount Kit provided for installing the switch in a standard 19 inch equipment rack or for mounting on the wall A 62 5 125 µm fiber cable included for connecting the Gigabit port to a server or the network backbone ...

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Page 17: ...nt panel of the switch as illustrated in Figure 2 1 Key 1 Power LED 2 RX TX LEDs 3 FDX COL LEDs 4 10 100 Mbps UTP ports with 10M or 100M Link LEDs on each port 5 Normal Uplink push button for port 8 6 Gigabit Ethernet 1000BASE SX SC fiber port 7 Link LED for the Gigabit Ethernet port Figure 2 1 Front Panel of the Model FS509 Switch Normal Uplink 1000M Link 2 3 4 FS509 MODEL Fast Ethernet Switch 9P...

Page 18: ... unshielded twisted pair UTP cable using an 8 pin RJ 45 plug Each of the 10 100 Mbps ports uses vista RJ 45 connectors that have built in LEDs as illustrated in Figure 2 2 The LEDs as described in Table 2 1 on page 2 5 indicate that the connection to the port is valid and that the port is operating at either 10 or 100 Mbps For further information about the vista RJ 45 connector and the RJ 45 plug ...

Page 19: ...pendix B Connector Pin Assignments and Appendix C Cabling Guidelines Figure 2 3 1000BASE SX Fiber Connection Normal Uplink Push Button The Normal Uplink push button on the front panel of the switch as illustrated in Figure 2 1 allows you to select uplink MDI or normal MDI X wiring for port 8 on the Model FS509 switch This port is configured for normal wiring to connect to a PC when the push button...

Page 20: ... allow you to identify the following information Status of the power supply For each 10 100 Ethernet port Network link at 10 Mbps or 100 Mbps Data transmission or receive activity Collision occurrence when in half duplex mode or full duplex mode For the fiber port Link status fiber port 9 operates only at 1000 Mbps Data transmission or receive activity Full duplex operation ...

Page 21: ...the port Yellow On A half duplex link is established on the port and the port is experiencing collisions Note that occasional collisions are normal Off No full duplex link is established or no collisions are occurring on the port when operating in half duplex mode 100M Link located at the top left corner of each 10 100 Mbps UTP port Green On A valid 100 Mbps link is established on the port Off No ...

Page 22: ...de automatically In this mode the 10 100 Mbps port operates in either full or half duplex mode depending on the operating mode of the remote port If supported by the remote node the port will establish a 100 Mbps full duplex link as the default If the remote port cannot provide the proper signal to indicate its own capability the 10 100 Mbps port on the switch will default to half duplex mode Beca...

Page 23: ...tch The 1000 Mbps gigabit Ethernet port operates only in full duplex mode and must only be connected to other full duplex devices Setting the switch to Auto enables the port to advertise that it is running in full duplex mode setting the switch to FDX mode does not enable the port to advertise its mode Note In addition to setting the duplex toggle switches to the correct position make sure that al...

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Page 25: ... switch can be used as a standalone device or can be used with 10 Mbps 100 Mbps or 1000 Mbps hubs or other interconnection devices in various configurations The configuration examples in this chapter illustrate the integration of the NETGEAR Model FS509 Gigabit Ethernet Switch in network environments of all sizes and types These examples include a network of a few workstations connected to a print...

Page 26: ... Normal Uplink push button set to Normal position 3 PC with 10 Mbps connection 4 PCs with 100 Mbps Fast Ethernet adapter cards installed Figure 3 1 Using the Model FS509 Switch for Desktop Switching Note If a full duplex adapter card is installed in the server or PC a 2000 Mbps connection is possible on the port where the server is connected Normal Uplink 1000M Link 2 3 4 FS509 MODEL Fast Ethernet...

Page 27: ...l duplex 2 Model FS509 Normal Uplink push button set to Uplink position 3 100 Mbps connection 4 Model DS516 Dual Speed Hub Normal Uplink push button set to Uplink position 5 Model FE508 Fast Ethernet Hub Normal Uplink push button set to Uplink position 6 Server with 100 Mbps connection 7 PCs with network adapter installed enabling 100 Mbps connection 8 PC connected at 10 Mbps Figure 3 2 Model FS50...

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Page 29: ...described in Appendix A Technical Specifications Checking Package Contents Unpack the contents of the package and verify them against the following list NETGEAR Model FS509 Fast Ethernet Switch Fiber cable Self adhesive rubber footpads for desktop installation Rack Mount Kit for rack installation AC power cord Warranty Owner Registration Card This Installation Guide Support Information Card Cautio...

Page 30: ...r in a rack 1 Unpack the switch 2 Choose a location near the devices to be connected and close to an electrical outlet 3 Proceed to Installing the Switch on a Flat Surface or Installing the Switch in a Rack Installing the Switch on a Flat Surface To install the switch on a desktop or any other flat surface 1 Install self adhesive rubber footpads on the bottom of the switch Peel off the protective ...

Page 31: ...crewdriver 2 Phillips screwdriver To install the switch in a rack 1 Attach the mounting brackets to the sides of the switch as illustrated in Figure 4 1 Hold a mounting bracket against each side of the switch and align the countersunk screw holes in the bracket with the bracket mounting holes in the switch 2 Insert the screws provided in the Rack Mount Kit through each bracket and into the bracket...

Page 32: ...nnect the devices to the 10 100 Mbps ports on the switch using Category 5 UTP cable and an RJ 45 plug 2 Connect one end of the fiber cable to the Gigabit uplink port and the other end to the linking server or network device 3 Check the FDX AUTO toggle switches on the rear panel for the selected duplex mode the default setting is AUTO for ports 1 through 8 For a typical configuration set the toggle...

Page 33: ...r in the illustration Figure 4 2 Connecting to the Model FS509 Fast Ethernet Switch Note The 1000 Mbps Gigabit Ethernet port always operates at full duplex The link negotiation state of the Gigabit Ethernet port ON or OFF must be the same as its remote port 1 8 FDX AUTO Duplex Mode Nor mal Up link 100 0M Link 2 3 4 FS 509 MOD EL Fast Ethernet Sw itch 9POR T 10 1 00M bps 1 Gre en FDX Yell ow COL Rx...

Page 34: ...ying Installation Verify network communications by ensuring that all the necessary connections have been made that all connected resources can be accessed and that the LED indicators on the switch are functioning properly For additional information refer to Chapter 5 Troubleshooting ...

Page 35: ...ED is off or intermittent Port connection is not functioning Check the crimp on the RJ 45 connectors or fiber connectors and make sure that the plug is properly inserted and locked into the port at both the switch and the connecting device Make sure all cables used are correct and comply with Ethernet specifications All fiber cables must be crossover cables for proper communication between the tra...

Page 36: ...ck on If the problem continues and you have completed all the preceding diagnoses contact your NETGEAR point of sale representative One or more components are malfunctioning All system components are not properly installed Test the components in an alternate environment where all other components are functioning properly A segment or device is not recognized as part of the network One or more devi...

Page 37: ...EEE 802 3u 100BASE TX IEEE 802 3z 1000BASE SX Data Rate 10 Mbps differential Manchester encoded IEEE 802 3 100 Mbps with 4B5B encoding and MLT 3 physical interface for 100BASE TX 1000 Mbps with 8B 10B encoding and short wavelength optical laser interface for 1000BASE SX Interface RJ 45 connector for 10BASE T and 100BASE TX Fast Ethernet Duplex SC connector for 1000BASE SX Gigabit Ethernet Electric...

Page 38: ...ity noncondensing Storage humidity 95 maximum relative humidity noncondensing Operating altitude 10 000 ft 3 000 m maximum Storage altitude 10 000 ft 3 000 m maximum Electromagnetic Emissions Meets requirements of CE mark commercial FCC Part 15 Subpart B Class A EN 55 022 CISPR 22 Class A VCCI Class 1A Electromagnetic Susceptibility CE mark commercial Electrostatic discharge ESD IEC 801 2 Level 2 ...

Page 39: ...orward rate 14 800 frames second maximum on 10 Mbps port 148 000 frames second maximum on 100 Mbps port 10 100 Buffer Memory 4 MB shared among eight ports Gigabit Buffer Memory 2 MB Forwarding modes Store and forward Network latency Less than 80 microseconds for 64 byte frames in store and forward mode for 10 Mbps to 100 Mbps transmission Address database size 8 000 media access control MAC addres...

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Page 41: ...gory 5 cabling use RJ 45 plugs The RJ 45 plug accepts 4 pair unshielded twisted pair UTP or shielded twisted pair STP 100 ohm cable and connects into the vista RJ 45 connector The vista RJ 45 connector also referred to as a 10 100 Mbps port is used to connect stations hubs and switches through UTP cable it supports 10 Mbps or 100 Mbps data transmission The RJ 45 plug and vista RJ 45 connector are ...

Page 42: ...er to transmit and receive data The duplex SC connector and duplex SC plug are illustrated in Figure B 2 Figure B 2 Duplex SC Connector and Duplex SC Plug Connection Table B 1 RJ 45 Plug and Vista RJ 45 Connector Pin Assignments Pin Normal Assignment on Ports 1 to 8 Uplink Assignment on Port 8 1 Input Receive Data Output Transmit Data 2 Input Receive Data Output Transmit Data 3 Output Transmit Dat...

Page 43: ...iving and for collision detection When installing Category 5 UTP cabling use the following guidelines to ensure that your cables perform to the following specifications Certification Make sure that your Category 5 UTP cable has completed the Underwriters Laboratories UL or Electronic Testing Laboratories ETL certification process Termination method To minimize crosstalk noise maintain the twist ra...

Page 44: ...te the transmitter of each device must be connected to the receiver of the other device The crossover function is usually implemented internally as part of the circuitry in the device Computers and workstation adapter cards are usually media dependent interface ports called MDI or uplink ports Most repeaters and switch ports are configured as media dependent interfaces with built in crossover port...

Page 45: ...port as on a PC B Normal or MDI X port as on a hub or switch 1 2 3 6 Pin numbers Figure C 1 Straight Through Twisted Pair Cable Figure C 2 illustrates crossover twisted pair cable Key B Normal or MDI X port as on a hub or switch 1 2 3 6 Pin numbers Figure C 2 Crossover Twisted Pair Cable 736EA Tx Rx 1 2 3 6 Tx Rx 1 2 3 6 A B 737EA B B 1 2 3 6 1 2 3 6 Tx Rx Tx Rx ...

Page 46: ...meets or exceeds the distribution cable rating To wire patch panels you need two Category 5 UTP cables with an RJ 45 plug at each end as shown in Figure C 3 Key 1 RJ 45 plug 2 Category 5 UTP patch cable Figure C 3 Category 5 UTP Patch Cable with Male RJ 45 Plug at Each End Note Flat silver satin telephone cable may have the same RJ 45 plug However using telephone cable will result in excessive col...

Page 47: ...le Fiber Cable Specifications Table C 2 lists the electrical requirements of fiber cable Gigabit Cable Guidelines Table C 3 lists the distance limitations for Gigabit fiber connections Table C 2 Electrical Requirements of Fiber Optic Cable Specification Fiber Optic Cable Number of strands Two Cable type 62 5 125 µm multimode fiber optic cable Numerical aperture 0 275 Total link budget 11 db Modal ...

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Page 49: ...rough twisted pair C 3 termination method C 1 connections to other devices 4 4 crossover twisted pair cable C 3 customer support iv D desktop switching 1 2 3 2 duplex toggle switches 1 3 2 6 F FDX LED 2 5 features 1 4 fiber optic cable C 5 front panel 2 1 full duplex mode 1 3 H half duplex mode 2 6 I installation in a rack 4 3 on a flat surface 4 2 verifying 4 6 L LEDs table 2 4 Link LED 2 5 M MAC...

Page 50: ...es C 4 S segment switching 1 2 3 3 site preparation 4 1 straight through twisted pair cable C 3 switches duplex toggle 1 3 2 6 switches overview 1 3 switching technology desktop switching 1 2 3 2 segment switching 1 2 3 3 T technical specifications A 1 toggle switches duplex 1 3 2 6 troubleshooting 5 1 U uplink ports 2 3 wiring 2 3 B 2 C 2 UTP cable Category 5 C 1 V vista RJ 45 connector descripti...

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