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V85 Desktop VoIP Phone User Guide

YML772 Rev1

Figure 3-3

If you can not connect from your PC or the configuration screen is not displayed

If your V85 does not show the “DHCP fail” error message in its LCD screen, you can

assume the V85 is connected to your network. However in some cases you still may not be

able to open the V85 Conﬁguration Page by entering the IP address of the device in your

PC web browser. This is generally due to network conﬁguration issues. Try the following

procedure.
Check the connection between your PC and the V85 by using your PC’s “Ping” utility.

To do this, open the DOS prompt (Start ► Run ► cmd) and execute the command ‘ping

[V85 IP address]’. If you receive a ping reply from the V85, the PC and the V85 are able

to communicate with each other. If you recieve a time out or error message from your PC,

there is a problem with the network conﬁguration of your PC. Please refer to Appendix C

for instructions on network conﬁguration under different Windows Operating Systems.

Step 3: Configuring your VoIP Account Details

The next step is to enter your VoIP account details. Entering these details registers your

device on the VoIP service provides ‘SIP Server’ which allows other callers to connect to

you. Click on the left-hand menu item in the Overview screen, called ‘SIP’
If you have subscribed to a VoIP service, please consult your VoIP service provider for the

following account details required to complete your V85 SIP conﬁguration. Items marked

with * are mandatory; others are optional and if no setting is indicated, leave as default.

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Summary of Contents for V85

Page 1: ......

Page 2: ...pad Function Deﬁnition 16 Summary of Key Functions and Displays 17 Further Network Conﬁguration Options 20 Dynamic IP Method DHCP 20 Static IP Method 20 PPPoE Method 20 Network Settings Veriﬁcation 21 VoIP SIP Conﬁguration 21 Keypad View Operation 23 Network settings 23 Ping utility 23 Restart 23 Firmware Version 23 Packet Trace 23 Call Forward Conﬁguration 24 Chapter 5 V85 Web based Conﬁguration ...

Page 3: ...endix C Setting your Computer s IP Address 41 Appendix D Alternative V85 Connection Types 44 Examples of V85 Port Forwarding Conﬁguration 45 Appendix E Summary of Key Features and Hardware 47 Hardware Speciﬁcations 48 Appendix F Glossary of Network and VoIP Terms 49 Appendix G Cable Information 57 Appendix H Registration and Warranty Information 59 ...

Page 4: ... plan which provides for gateway access to the PSTN network allowing you to make and receive calls from your VoIP device to the normal telephone network Following is a sample of some of the kinds of services available in the current VoIP market Manually Configured VoIP devices VoIP devices can be conﬁgured manually to operate in a Peer to Peer mode by connecting IP address to IP address the user s...

Page 5: ... receive calls from PSTN numbers local Interstate and International through a gateway service Charges made for calls going through the Gateway service are a fraction of normal PSTN service charges hence the saving What is SIP You will often see references to SIP or SIP Service Providers SIP is the Internet protocol which manages VoIP connections a VoIP Service Provider will have a SIP Server which...

Page 6: ... connection An available Ethernet port on your broadband router or network switch A PC with Web browsing application required only for V85 initial conﬁguration Your VoIP Service Provider must provide you with some or all of the following account information so you can complete the conﬁguration of the V85 indicates mandatory ﬁeld This includes VoIP Account Information Write your details here Phone ...

Page 7: ...uld be contained in your V85 box Ethernet Cable RJ 45 Power Adaptor Quick Start Guide and Package Contents Note V85 VoIP Desktop Phone If any of the above items are missing or damaged please contact your reseller Installation CD Containing a copy of this User Guide and Adobe Acrobat Reader ...

Page 8: ...YML772 Rev1 Rear of the V85 The rear panel shows the ports for the following connections Power LAN PC Figure 2 2 Rear Panel of the IP Phone Power LAN to connect to your Modem Router Switch PC to connect your Computer via an ethernet cable ...

Page 9: ...in a typical home or small ofﬁce broadband network i e you have one or several computers connected to the Internet through an ADSL or cable broadband modem router with or without a switch as shown in ﬁgure 3 1 In this type of installation the V85 shares Internet access through the Broadband router with the other network devices Figure 3 1 Typical Installation Environment ...

Page 10: ...eypad functions you will need to know in order to proceed Description of essential key functions are provided here for a detailed description please see Chapter 4 of this user guide Key Description Menu OK Pressing this button will display menu options press repeatedly to scroll through options Also functions as an OK button to conﬁrm settings When the unit is in dial mode the OK Menu key is used ...

Page 11: ...rror message is shown on your V85 LCD screen your installation may not be typical and a ﬁxed IP address may be required see the Further Network Conﬁguration Options section in Chapter 4 for details on assigning a ﬁxed IP address If this error message is not shown proceed to the next d Connecting to the V85 Configuration Page on your PC Open your Web browser and enter the IP address of the V85 foun...

Page 12: ...eive a ping reply from the V85 the PC and the V85 are able to communicate with each other If you recieve a time out or error message from your PC there is a problem with the network conﬁguration of your PC Please refer to Appendix C for instructions on network conﬁguration under different Windows Operating Systems Step 3 Configuring your VoIP Account Details The next step is to enter your VoIP acc...

Page 13: ...f the proxy server Proxy Port Leave as default unless advised by Service Provider Outbound Proxy Check for Yes Set this item to Yes if the call requests need to pass through the Outbound Proxy server Outbound Proxy IP Set the IP address of the outbound proxy server Outbound Proxy Port Set the port number of outbound proxy server STUN Server Check for Yes STUN server assists with traversing NAT Net...

Page 14: ... Then click the Set button Then enter values in the settings ﬁelds When you ﬁnish your conﬁguration click the Set button to save your settings Keep a copy of your conﬁguration settings handy in case you need to re enter them later Step 4 Reboot the V85 To reboot your V85 click System and select Reboot Click OK to conﬁrm The whole reboot procedure takes about one minute DO NOT turn off power during...

Page 15: ... your V85 LCD similar to that shown as below If you see this kind of message and note that the V85 shows correct time Australian EST it means conﬁguration is successful and your V85 is ready to use SIP number Date Time Note If you don t see this message in the V85 LCD please check the Phone Conﬁguration section in Chapter 5 of the user guide ...

Page 16: ...ad The user friendly design of the V85 series IP Phone enables most conﬁguration tasks to be made through the keypad if desired Advanced settings may be entered through Web interface mentioned above and described in detail in Chapter 5 Keypad Function Definition Figure 4 1 Keypad illustration ...

Page 17: ... handset or speaker this key increases decreases voice volume The volume of speaker handset and ring are adjusted separately according to which mode the phone is in When in idle key increase the volume of ring tone key decreases the volume of ring tone in hands free mode key increases the volume of speaker key decreases the volume of speaker and when in handset mode key increases the volume of the...

Page 18: ... the menu selection TXT NUM To enter information in characters press this button to display alphabet shown on the keypads TRANSFER This key transfers an active call to another IP phone When the IP phone is in use incoming call answered or outgoing call accepted by pressing this key a dial tone will be heard enter another IP phone number to transfer the call If the call transfer is successful a bus...

Page 19: ...gainst M1 M10 Users are able to make a speed dial call to the speciﬁc party by pressing the speed dial key from M1 M10 Notes 1 When the input is set digit mode only 0 9 and can be entered To enter English characters press TXT NUM key to toggle to the character mode 2 To input English characters for any menu item please press the key button quickly to switch between different character sets For exa...

Page 20: ...o set make these entries please follow the steps below Conﬁgure Password 185 Network Static IP Under the Static IP submenu enter the IP address network mask and default router and DNS server IP address in the appropriate ﬁelds PPPoE Method You would conﬁgure your V85 to use PPPoE in following scenarios Note When V85 is conﬁgured to use PPPoE other devices on the network cannot share Internet acces...

Page 21: ...nish the network setting from keypad you can jump to the easier Web based conﬁguration to complete the rest of conﬁgurations such as SIP and advanced VoIP settings VoIP SIP Configuration Note that some of these settings can also be entered via the Web interface as described in the Up and Running section at the beginning of the manual In most cases you need apply for a VoIP SIP account from a VoIP ...

Page 22: ...is item to Yes if the call requests need to pass through the Outbound Proxy server Outbound Proxy IP Set the IP address of the outbound proxy server Outbound Proxy Port Set the port number of outbound proxy server RTP Packet Interval Set the RTP packet interval Leave as default Port Forwarding Allows use of Port Forwarding method to let the V85 traverse a NAT Firewall enter the public IP address o...

Page 23: ...te host the IP Phone can check if the connection to the host is ok This can also be used to check if the connection to Internet is ok by pinging a host in Internet E g you can ping 168 95 1 1 or www google com to check V85 Internet connection status Restart MENU View Restart By selecting this item the IP Phone will restart immediately Firmware Version MENU View Image Version Here you can view the ...

Page 24: ... and no answer forward cannot be enabled at the same time Busy Forward MENU Conﬁgure Forward Mode Yes No Busy Under Forward mode submenu you are able to setup for calls to be forwarded when phone is busy by selecting Yes on Yes No Busy and inputting the forward to phone number For example if user A s phone has Yes on Yes No Busy with number 555 5555 then incoming calls for A s phone will be forwar...

Page 25: ...ess the enter to go to the home conﬁguration page of the V85 as shown below This page displays the V85 IP address information and the V85 Main Menu Network SIP Phone and System Choose the section heading appropriate to your required destination Figure 5 2 Note Some options in Web conﬁguration require you check or enable the options ﬁrst before you input the corresponding value If the options are u...

Page 26: ...E which enables the V85 to establish a direct link with an ISP or VoIP service provider and Static IP with the corresponding ﬁelds setting the parameters to operate in this mode Others MAC Address View the MAC Address of the IP Phone a read only ﬁeld NTP Server Set the NTP Network Time Protocol server s IP Address for the IP Phone to get current date time and display it on the LCD screen Time Zone...

Page 27: ...nﬁguration table above and in the Up and Running section of this manual This section does not repeat what is given there but provides more detail on additional VoIP SIP conﬁguration parameters Field Description STUN Stands for Simple Traversal of UDP over NAT It is a protocol which enables the V85 to detect the presence and type of NAT behind which the V85 is placed STUN will allow SIP signalling ...

Page 28: ...example of how to use this Port Forwarding feature Figure 5 5 Call Forward Mode The V85 IP Phone supports three different kinds of call forward function Immediate Forward Busy Forward and No Answer Forward Field Description Immediate Forward Check the Immediate box and enter the immediate forward number in the ﬁeld For example if user A s phone has Immediate checked with the number set to 555 5555...

Page 29: ...of advanced SIP parameters in the V85 SIP conﬁguration page Note that these will generally not need to be adjusted unless you are directed to do so by a VoIP Service Provider or NetComm Technical Support Reg Expire Duration of interval for SIP keep alive registration RTP Port The base port of the range of the transmitted RTP packets port Note The real port range that V85 uses for RTP packets is fr...

Page 30: ... Volume Adjust volume of handfree loud speaker CodecTxGain Adjust the transmitting outgoing voice volume Note See also the Summary of Key Functions and Displays in Chapter 4 Ring Type Adjust the ring type ring pattern of an incoming call Others VAD Voice Activity Detection The V85 will detect if the user is talking or not and avoid sending voice packets when the user is silent to minimize bandwidt...

Page 31: ...e 5 7 Upgrade Firmware upgrade are downloaded via FTP protocol Input a correct FTP Server IP address and ﬁrmware image ﬁle name and click Set button Clicking Upgrade Now will trigger the upgrade procedure and a warning message window will pop up Note Do not unplug the power adapter before the upgrade completely ﬁnishes When the V85 completes the ﬁrmware upgrade it will restart automatically Change...

Page 32: ... IP Phone is idle There are three kinds of call history Incoming is the record of numbers and time of the last 10 answered incoming calls Outgoing is the record of numbers and time of the last 10 successful outgoing calls Missed is the record of numbers and time of last 10 incoming calls when not answered When viewing the number of any call in the history you can press MENU OK key to do one of the...

Page 33: ...d time in the ﬁeld supplied For example if user A s phone is receiving an incoming call and has No Answer checked with number 555 5555 and the no answer time equals 10 then this phone call will be forwarded to number 555 5555 if it is not answered for 10 seconds Configuring Call Forward using the Keypad Immediate Forward MENU Conﬁgure Forward Mode Yes No Immediate Under the Forward Mode submenu yo...

Page 34: ...will transfer the call to C by the following steps B presses the TRANSFER button hears dial tone then dials C s number and then hangs up A will be connected to C without any introduction by B The ﬂowchart of the blind transfer is A calls and talks to B A asks B to transfer call to C B press TRANSFER key B hears dial tone B dials the number of C C s phone rings C s phone answered B disconnects auto...

Page 35: ...Dial If you select the Phone Book option you will see List Add Edit Delete and Delete All To add names and numbers select Add To edit or delete phone book information select edit or delete All information in the phone book may be deleted by selecting Delete All Speed Dial Speed dial entry can be added by the following Phone Book Speed Dial operation The V85 will display M1 M10 in the LCD screen Sp...

Page 36: ...36 V85 Desktop VoIP Phone User Guide YML772 Rev1 Appendix A V85 Keypad Configuration Menu Structure Figure A 1 Continue on following page ...

Page 37: ...V85 Desktop VoIP Phone User Guide 37 YML772 Rev1 Figure A 2 Continued on following page ...

Page 38: ...38 V85 Desktop VoIP Phone User Guide YML772 Rev1 Figure A 3 Continue on following page ...

Page 39: ...V85 Desktop VoIP Phone User Guide 39 YML772 Rev1 Figure A 4 ...

Page 40: ...name password and Auth I D DHCPFail number Date Time Phone is conﬁgured to use DHCP to get an IP address but the DHCP procedure failed either cannot ﬁnd a DHCP server or the DHCP server has rejected the IP assignment In this case you cannot make any calls or hear a dial tone Note The IP phone will continue to try to get an IP address from the DHCP server and if the DHCP server responds the DHCPFai...

Page 41: ...dress automatically 7 Click OK twice to conﬁrm your changes and close the Control Panel Windows 2000 PCs First check for the IP protocol and if necessary install it 1 In the Windows task bar click the Start button point to Settings and then click Con trol Panel 2 Double click the Network and Dial up Connections icon 3 In the Network and Dial up Connections window right click the Local Area Connec ...

Page 42: ...and if necessary install it 1 In the Windows task bar click the Start button point to Settings and then click Con trol Panel 2 Double click the Network icon 3 The Network dialog box displays with a list of currently installed network components If the list includes TCP IP and then the protocol has already been enabled Skip to step 9 4 If TCP IP does not display as an installed component click Add ...

Page 43: ...e radio button labelled Obtain an IP address automatically 13 Click OK twice to conﬁrm and save your changes You will be prompted to restart Win dows 14 Click Yes Note For detailed information regarding the advanced features of this product please refer to the conﬁguring sections in the NB5 User Guide on the supplied CD ROM ...

Page 44: ...s with ADSL Figure D 1 and Cable Figure D 2 broadband In these connection types the Internet access will be dedicated to the V85 which will be assigned a public IP address In these cases the V85 cannot share Internet access with other network devices even with the PC which is directly connected with the V85 via its PC port Figure D 1 Figure D 2 ...

Page 45: ...port port forwarding please refer to your router user guide for its conﬁguration The following screen shows an example of the NetComm NB620W port forwarding conﬁguration You will need to conﬁgue this to operate with the V85 s port forwarding feature Figure D 3 In the above example the user deﬁned two new virtual server entries which are identiﬁed by UDP 5999 port with self deﬁned name SIPsignallin...

Page 46: ...to send SIP messages from port 5999 and RTP packets from port 20000 which are same port numbers conﬁgured in NB620W Figure D 4 Note The V85 needs a range UDP ports RTP base port to RTP base port 6 the RTP port speciﬁed port 20000 in the V85 is the RTP base port so its RTP range is 20000 20006 ...

Page 47: ...d IP and PPPoE Auto reconnect restores lost PPPoE connection Supports supplementary call services Call forwarding immediate unconditional on busy no answer Call hold Call transferring Provides call history Phone Book and Speed Dial features Records incoming and outgoing call history missed not accepted call history Enables calls direct from call history 50 Phone book entries and 10 speed dial Easi...

Page 48: ...r information Hardware Specifications PC Port 1xRJ45 10 100 Base T Ethernet auto sensing crossing LAN Port 1xRJ45 10 100 Base T Ethernet auto sensing crossing LCD display 2x16 characters Phone Case 36 button keypad Universal Switching Power Adaptor Input 100 240V AC Output 7V DC 800mA Speaker 8 Ohm 0 2 Watt speaker for speakerphone operation Dimension 19cm W x 23cm D x 9cm H Weight 870g Operating ...

Page 49: ...net ATM data rates range from 45 Mbps to 2 5 Gbps See also data rate authenticate To verify a user s identity such as by prompting for a password binary The base two system of numbers that uses only two digits 0 and 1 to represent all numbers In binary the number 1 is written as 1 2 as 10 3 as 11 4 as 100 etc Although expressed as decimal numbers for convenience IP addresses in actual use are bina...

Page 50: ...log DNS Domain Name System The DNS maps domain names into IP addresses DNS information is distributed hierarchically throughout the Internet among computers called DNS servers When you start to access a web site a DNS server looks up the requested domain name to ﬁnd its corresponding IP address If the DNS server cannot ﬁnd the IP address it communicates with higher level DNS servers to determine t...

Page 51: ...capsulation protocol hop When you send data through the Internet it is sent ﬁrst from your computer to a router and then from one router to another until it ﬁnally reaches a router that is directly connected to the recipient Each individual leg of the data s journey is called a hop Hop count The number of hops that data has taken on its route to its destination Alternatively the maximum number of ...

Page 52: ...ed to a small geographic area such as a home ofﬁce or small building LED Light Emitting Diode An electronic light emitting device The indicator lights on the front of the ADSL modem are LEDs MAC address Media Access Control address The permanent hardware address of a device assigned by its manufacturer MAC addresses are expressed as six pairs of characters mask See network mask Mbps Abbreviation f...

Page 53: ...ther the host associated with an IP address is online It can also be used to reveal the IP address for a given domain name port A physical access point to a device such as a computer or router through which data ﬂows into and out of the device POTS Plain Old Telephone Service Traditional analog telephone service using copper telephone lines Pronounced pots See also PSTN POTS splitter See splitter ...

Page 54: ...pany where the DSL line enters your home The CO also contains splitters that separate the voice and data signals sending voice to the PSTN and data on high speed lines to the Internet See also CO PSTN splitterless microﬁlter splitterless A type of DSL installation where no splitter is installed saving the cost of a service call by the telephone company Instead each jack in the home carries both vo...

Page 55: ...nstalled with two pairs For Ethernet LANs a higher grade called Category 3 CAT 3 is used for 10BASE T networks and an even higher grade called Category 5 CAT 5 is used for 100BASE T networks See also 10BASE T 100BASE T Ethernet upstream The direction of data transmission from the user to the Internet USB Universal Serial Bus A serial interface that lets you connect devices such as printers scanner...

Page 56: ...ages on other web sites When a user accesses a web site the ﬁrst page that is displayed is called the Home page See also hyperlink web site Web site A computer on the Internet that distributes information to and gets information from remote users through web browsers A web site typically consists of web pages that contain text graphics and hyperlinks See also hyperlink web page WWW World Wide Web ...

Page 57: ...etwork Ports can connect any networking devices that use a standard LAN interface such as a Hub Switch Hub or Router Use unshielded twisted pair UTP or shield twisted pair STP cable to connect the networking device to the RJ 45 Ethernet port Depending on the type of connection 10Mbps or 100Mbps use the following Ethernet cable as prescribed 10Mbps Use EIA TIA 568 100 Category 3 4 or 5 cable 100Mbp...

Page 58: ... In a crossover cable the wires of 1 2 3 6 are reversed so that wire 1 become 3 at the other end of the cable 2 becomes 6 and so forth To determine which wire is wire 1 hold the RJ 45 cable tip with the spring clip facing towards the ground and the end pointing away from you The copper wires exposed upwards to your view The ﬁrst wire on the far left is wire 1 You can also refer to the illustration...

Page 59: ...t without notice NetComm is a registered trademark of NetComm Limited All other trademarks are acknowledged the property of their respective owners Customer Information ACA Australian Communications Authority requires you to be aware of the following information and warnings 1 This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the ACA ...

Page 60: ...You or someone else use the product or attempts to use it other than as speciﬁed by NetComm 2 The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line whether caused by thunderstorm activity or any other cause s 3 The fault is the result of accidental damage or damage in transit including but not limited t...

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