Steps
1. Verify connectivity from management port 1 on each controller to another device on the
management network by entering the IP address:
ping <IP_address>
2. In SANtricity Storage Manager, click the Devices tab of the Enterprise Management Window to
display information about the storage arrays.
3. Double-click the storage array.
4. In the Array Management Window, click the Hardware tab to see the configuration.
5. Perform one of these steps, depending on the status shown:
Optimal
No problems need to be resolved.
Needs Attention
Select Storage Array > Recovery Guru and follow the steps in the Recovery Guru to
resolve the issue.
Unresponsive
Refer to the online Help topics in the Enterprise Management Window for the procedure.
6. To verify the SAS interconnect connectivity, do the following:
•
Connect to management port 2 on the E5600SG controller with an Ethernet cable.
•
Open SANtricity Storage Manager on the service laptop and access the E2700 controller using
the link-local IP address 169.254.0.1.
If SANtricity Storage Manager connects to the E2700 controller, the SAS interconnect
connection is successful.
Configuring the AutoSupport tool for the StorageGRID
Webscale appliance
The AutoSupport tool collects data in a customer support bundle from all AutoSupport-enabled
storage arrays and automatically sends the data to technical support. Configuring AutoSupport assists
technical support with remote troubleshooting and problem analysis of the storage management
software.
Before you begin
•
The AutoSupport feature must be enabled and activated on the storage array.
The AutoSupport feature is activated and deactivated globally on a storage management station
and can be enabled or disabled for an individual storage array.
•
The Storage Manager Event Monitor must be running on at least one machine with access to the
storage array and, preferably, on no more than one machine.
About this task
All of the data is compressed into a single compressed archive file format (7z) at the location you
specify.
AutoSupport provides the following types of messages:
Installing the appliance hardware | 37
Summary of Contents for StorageGRID Webscale 10.4
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