XIII.
Step
1
IF NDMP, SnapMirror or SnapVault options were disabled, enable them now. Refer to page 2 of doc > >
2
Re-enable "auto-giveback" options if they were disabled on the
PARNTER
node. ONTAP commands
3
Ask customer if using Operations Manager or OnCommand System Manager? If so, can they still access the controllers?
If not, see bug > >
4
You must complete the Post-Even-Feedback (PEF) form - Include any dispatch, AP issues and incomplete tasks. The PEF
a)
Attach the console log to the PEF form that needs to be filled out.
6
The defective part is not returnable; Dispose it according to country standards.
7
Verify
with customer that the system is OK
and if working with NGS ask them if it is OK to be released.
8
Close dispatch per Rules of Engagement.
Request end-user to send NetApp an ASUP Message from the target node so the configuration setup can be verified by NGS.
If the target system is not UP, send ASUP from its partner. Use the corresponding command for the version of ONTAP
running.
NOTE : The text string "MAINT=END" in the command will end the maintenance window and resume automatic case
creation immediately.
5
Form is under "Field Service Surveys" on the Net2 home Screen or linked off the ASE Corner web-page >>
Page 25 of 25
FAS2500 Model : Send Autosupport, Enable Options, Submit logs, Part Return
Action Description
7-Mode
filer>
options autosupport.doit MAINT=END
Cluster-Mode
cluster::>
system node autosupport invoke -node * -type all -message MAINT=END
Boot Device Replacement for the FAS2500
For NetApp Authorized Service Engineers
