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a. Check for unused licenses:

license clean-up -unused -simulate

b. If the list looks correct, remove the unused licenses:

license clean-up -unused

Step 2: Restore Storage and Volume Encryption functionality

After replacing the controller module or NVRAM module for a storage system that you
previously configured to use Storage or Volume Encryption, you must perform additional
steps to provide uninterrupted Encryption functionality. You can skip this task on storage
systems that do not have Storage or Volume Encryption enabled.

Step

1. Restore Storage or Volume Encryption functionality by using the appropriate procedure in

Encryption overview with the CLI

Use one of the following procedures, depending on whether you are using onboard or external key
management:

• “Restoring onboard key management encryption keys”

• “Restoring external key management encryption keys”

Step 3: Verify LIFs and registering the serial number

Before returning the

replacement

node to service, you should verify that the LIFs are on

their home ports, and register the serial number of the

replacement

node if AutoSupport

is enabled, and reset automatic giveback.

1. Verify that the logical interfaces are reporting to their home server and ports:

network interface show

-is-home false

If any LIFs are listed as false, revert them to their home ports:

network interface revert

2. Register the system serial number with NetApp Support.

◦

If AutoSupport is enabled, send an AutoSupport message to register the serial number.

◦

If AutoSupport is not enabled, call

to register the serial number.

3. If automatic giveback was disabled, reenable it:

storage failover modify -node local -auto

-giveback true

Step 4: Return the failed part to NetApp

After you replace the part, you can return the failed part to NetApp, as described in the
RMA instructions shipped with the kit. Contact technical support at

, 888-

463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800
(Asia/Pacific) if you need the RMA number or additional help with the replacement
procedure.

Replace a DIMM - AFF A800

You must replace a DIMM in the controller module when your system registers an

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Summary of Contents for AFF A800

Page 1: ...800 systems ONTAP Systems NetApp November 23 2021 This PDF was generated from https docs netapp com us en ontap systems a800 install setup html on November 23 2021 Always check docs netapp com for the latest ...

Page 2: ...Table of Contents AFF A800 System Documentation 1 Install and setup 1 Maintain 16 ...

Page 3: ... from racking and cabling through initial system bring up Use this guide if you are familiar with installing NetApp systems Access the Installation and Setup Instructions PDF poster AFF A800 Systems Installation and Setup Instructions Videos AFF A800 There are two videos one showing how to rack and cable your system and one showing an example of using the System Manager Guided Setup to perform ini...

Page 4: ...t this system NetApp Hardware Universe Find the Release Notes for your version of ONTAP 9 You need to provide the following at your site Rack space for the storage system Phillips 2 screwdriver Additional networking cables to connect your system to your network switch and laptop or console with a Web browser 1 Unpack the contents of all boxes 2 Record the system serial number from the controllers ...

Page 5: ...Management Fibre Channel X66250 2 112 00342 2m X66250 5 112 00344 5m X66250 15 112 00346 15m X66250 30 112 00347 30m Micro USB console cable Not applicable Console connection during software setup Power cables Not applicable Powering up the system 5 Download and complete the Cluster configuration worksheet Cluster Configuration Worksheet Step 2 Install the hardware You need to install your system ...

Page 6: ...his cabling is not exclusive you can have cable to a host network and storage Required cabling Cable controllers to a cluster Cable the controllers to a cluster by using the two node switchless cluster method or by using the cluster interconnect network Option 1 Cable a two node switchless cluster Management network ports on the controllers are connected to switches The HA interconnect and cluster...

Page 7: ...try again 1 Use the animation or the step by step instructions to complete the cabling between the controllers and to the switches Cabling a two node switchless cluster Step Perform on each controller module Cable the HA interconnect ports e0b to e0b e1b to e1b Cable the cluster interconnect ports e0a to e0a e1a to e1a 5 ...

Page 8: ...and configuration Option 2 Cable a switched cluster Cluster interconnect and management network ports on the controllers are connected to switches while the HA interconnect ports are cabled on both controllers Contact your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connector pull tab orientation As ...

Page 9: ...ng a switched cluster Step Perform on each controller module Cable the HA interconnect ports e0b to e0b e1b to e1b Cable the cluster interconnect ports to the 100 GbE cluster interconnect switches e0a e1a 7 ...

Page 10: ...Completing system setup and configuration Optional cabling Cable configuration dependent options You have configuration dependent optional cabling to the Fibre Channel or iSCSI host networks or direct attached storage This cabling is not exclusive you can have cabling to a host network and storage Option 1 Cable to a Fibre Channel host network Fibre Channel ports on the controllers are connected t...

Page 11: ...direct attached NS224 drive shelves 3 To complete setting up your system see Step4 Completing system setup and configuration Option 2 Cable to a 10GbE host network 10GbE ports on the controllers are connected to 10GbE host network switches Contact your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable conn...

Page 12: ...stem setup and configuration Option 3 Cable the controllers to a single drive shelf You must cable each controller to the NSM modules on the NS224 drive shelf Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again 1 Use the animatio...

Page 13: ... complete setting up your system see Step4 Completing system setup and configuration Option 4 Cable the controllers to two drive shelves You must cable each controller to the NSM modules on both NS224 drive shelves Be sure to check the illustration arrow for the proper cable connector pull tab orientation 11 ...

Page 14: ...not feel it click remove it turn it around and try again 1 Use the following animation or the written steps to cable your controllers to two drive shelves Cabling the controllers to two drive shelves Step Perform on each controller module Cable controller A to the shelves 12 ...

Page 15: ...p and configuration if network discovery is enabled If you have network discovery enabled on your laptop you can complete system setup and configuration using automatic cluster discovery 1 Plug the power cords into the controller power supplies and then connect them to power sources on different circuits The system begins to boot Initial booting may take up to eight minutes 2 Make sure that your l...

Page 16: ...tial configuration go to the ONTAP ONTAP System Manager Documentation Resources page for information about configuring additional features in ONTAP Option 2 Complete system setup and configuration if network discovery is not enabled If network discovery is not enabled on your laptop you must complete the configuration and setup using this task 1 Cable and configure your laptop or console a Set the...

Page 17: ...y take up to eight minutes 3 Assign an initial node management IP address to one of the nodes If the management network has DHCP Then Configured Record the IP address assigned to the new controllers Not configured a Open a console session using PuTTY a terminal server or the equivalent for your environment Check your laptop or console s online help if you do not know how to configure PuTTY b Enter...

Page 18: ...cking the status of the onboard encryption keys you must check the status of the impaired node disable automatic giveback and check what version of ONTAP the system is running If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node s...

Page 19: ...o the impaired node 2 Check whether NVE is configured for any volumes in the cluster volume show is encrypted true If any volumes are listed in the output NVE is configured and you need to verify the NVE configuration If no volumes are listed check whether NSE is configured 3 Check whether NSE is configured storage encryption disk show If the command output list the drive details with Mode Key ID ...

Page 20: ... than yes Run the key manager setup wizard security key manager setup node target impaired node name Enter the customer s onboard key management passphrase at the prompt If the passphrase cannot be provided contact mysupport netapp com Verify that the Restored column displays yes for all authentication key security key manager key show detail Go to advanced privilege mode and enter y when prompted...

Page 21: ...ackup information security key manager backup show Copy the contents of the backup information to a separate file or your log file You ll need it in disaster scenarios where you might need to manually recover OKM Return to admin mode set priv admin Shut down the impaired node b If the Restored column displays anything other than yes Run the key manager setup wizard security key manager setup node ...

Page 22: ...ys yes it s safe to shut down the impaired node If the Key Manager type displays onboard and the Restored column displays yes you need to complete some additional steps If the Key Manager type displays external and the Restored column displays anything other than yes you need to complete some additional steps If the Key Manager type displays onboard and the Restored column displays anything other ...

Page 23: ... to admin mode set priv admin h You can safely shutdown the node Verify NSE configuration 1 Display the key IDs of the authentication keys that are stored on the key management servers security key manager query If the Key Manager type displays external and the Restored column displays yes it s safe to shut down the impaired node If the Key Manager type displays onboard and the Restored column dis...

Page 24: ...rt mysupport netapp com b Verify the Restored column shows yes for all authentication keys security key manager key query c Verify that the Key Manager type shows onboard manually backup the OKM information d Go to advanced privilege mode and enter y when prompted to continue set priv advanced e Enter the command to display the key management backup information security key manager onboard show ba...

Page 25: ... data from the impaired node storage If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configur...

Page 26: ...oller module from the chassis when you replace the controller module or replace a component inside the controller module 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable manage...

Page 27: ...r module as you slide it out of the chassis 8 Place the controller module on a stable flat surface and then open the air duct a Press in the locking tabs on the sides of the air duct toward the middle of the controller module b Slide the air duct toward the fan modules and then rotate it upward to its completely open position 25 ...

Page 28: ...s Step 2 Replace the boot media You locate the failed boot media in the controller module by removing Riser 3 on the controller module before you can replace the boot media You need a Phillips head screw driver to remove the screw that holds the boot media in place 1 Locate the boot media 26 ...

Page 29: ... boot media up and then pull the boot media straight out of the socket and set it aside 3 Install the replacement boot media into the controller module a Align the edges of the boot media with the socket housing and then gently push it squarely into the socket b Rotate the boot media down toward the motherboard c Secure the boot media to the motherboard using the boot media screw Do not over tight...

Page 30: ...tand alone system you do not need a network connection but you must perform an additional reboot when restoring the var file system Steps 1 Download and copy the appropriate service image from the NetApp Support Site to the USB flash drive a Download the service image to your work space on your laptop b Unzip the service image NOTE If you are extracting the contents using Windows do not use WinZip...

Page 31: ...le all the way into the system until the controller module locking hooks begin to rise firmly push on the locking hooks to finish seating the controller module and then swing the locking hooks into the locked position over the pins on the controller module The node begins to boot as soon as it is completely installed into the chassis 8 Interrupt the boot process by pressing Ctrl C to stop at the L...

Page 32: ...otarg values listed in the kenv ASUP output bootarg storageencryption support value bootarg keymanager support value bootarg onboard_keymanager value d Save the environment variables you changed with the savenv command e Confirm your changes using the printenv variable name command Boot the recovery image AFF A800 You must boot the ONTAP image from the USB drive restore the file system and verify ...

Page 33: ...dress impaired_node_IP_address d Return the node to admin level set privilege admin e Press y when prompted to use the restored configuration f Press y when prompted to reboot the node No network connection a Press n when prompted to restore the backup configuration b Reboot the system when prompted by the system c Select the Update flash from backup config sync flash option from the displayed men...

Page 34: ...ession state is changed to Connected for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_partner address ip address d Select the Update flash from backup config sync flash option from the displayed menu If you are prompted to continue with the updat...

Page 35: ... the storage failover modify node local auto giveback true command Restore OKM NSE and NVE as needed AFF A800 Once environment variables are checked you must complete steps specific to systems that have Onboard Key Manager OKM NetApp Storage Encryption NSE or NetApp Volume Encryption NVE enabled Determine which section you should use to restore your OKM NSE or NVE configurations If NSE or NVE are ...

Page 36: ...from either security key manager backup show or security key manager onboard show backup command Example of backup data BEGIN BACKUP TmV0QXBwIEtleSBCbG9iAAEAAAAEAAAAcAEAAAAAAADuD byAAAAACEAAAAAAAAA QAAAAAAAAABvOlH0AAAAAMh7qDLRyH1DBz12piVdy9ATSFMT0C0TlYFss4PDjTaV dzRYkLd1PhQLxAWJwOIyqSr8qY1SEBgm1IWgE5DLRqkiAAAAAAAAACgAAAAAAAAA 3WTh7gAAAAAAAAAAAAAAAAIAAAAAAAgAZJEIWvdeHr5RCAvHGclo wAAAAAAAAAA IgAAAAA...

Page 37: ...r run the key manager setup wizard a Start the wizard using the security key manager setup nodenodename command and then enter the passphrase for onboard key management when prompted b Enter the key manager key show detail command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes for all authentication keys If the Restored column anything ...

Page 38: ...rtner node and give back the target node storage using the storage failover giveback fromnode local only cfo aggregates true local command If the command fails because of a failed disk physically dis engage the failed disk but leave the disk in the slot until a replacement is received If the command fails because of an open CIFS sessions check with customer how to close out CIFS sessions Terminati...

Page 39: ...managers report in an available state 11 If the Onboard Key Management is enabled a Use the security key manager key show detail to see a detailed view of all keys stored in the onboard key manager b Use the security key manager key show detail command and verify that the Restored column yes for all authentication keys If the Restored column anything other than yes use the security key manager set...

Page 40: ...e logical interfaces that are not on their home node and port If any interfaces are listed as false revert those interfaces back to their home port using the net int revert command 7 Move the console cable to the target node and run the version v command to check the ONTAP versions 8 Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true co...

Page 41: ...t you must contact technical support You can use this procedure with all versions of ONTAP supported by your system This procedure is written with the assumption that you are moving the bezel NVMe drives and controller modules to the new chassis and that the replacement chassis is a new component from NetApp This procedure is disruptive For a two node cluster you will have a complete service outag...

Page 42: ... node and start from the beginning of this procedure If repeated attempts to cleanly shut down the node fail be aware that you might lose any data that was not saved to disk 3 Where applicable halt the second node to avoid a possible quorum error message in an HA pair configuration system node halt node second_node_name ignore quorum warnings true Move and replace hardware AFF A800 Step 1 Remove t...

Page 43: ...to the new chassis You need to move the drives from each bay opening in the old chassis to the same bay opening in the new chassis 1 Gently remove the bezel from the front of the system 2 Remove the drives a Press the release button at the top of the carrier face below the LEDs b Pull the cam handle to its fully open position to unseat the drive from the midplane and then gently slide the drive ou...

Page 44: ...ack or system cabinet by guiding the chassis onto the rack rails in a system cabinet or equipment rack 5 Slide the chassis all the way into the equipment rack or system cabinet 6 Secure the front of the chassis to the equipment rack or system cabinet using the screws you removed from the old chassis 7 If you have not already done so install the bezel Step 4 Install the controller modules After you...

Page 45: ...the HA state of the chassis and if necessary update the state to match your system configuration 1 In Maintenance mode from either controller module display the HA state of the local controller module and chassis ha config show The HA state should be the same for all components 2 If the displayed system state for the chassis does not match your system configuration a Set the HA state for the chass...

Page 46: ...dule AFF A800 You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system All drive shelves must be working properly The healthy node must be able to take over the node that is being replaced referred to in this procedure as the impaired node If your system is in a MetroCluster configuration you must review the section C...

Page 47: ...de so that the healthy node continues to serve data from the impaired node storage About this task If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI Steps 1 If AutoSupport is enabled...

Page 48: ...ligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by...

Page 49: ... you replace the controller module or replace a component inside the controller module 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the sy...

Page 50: ...r module as you slide it out of the chassis 8 Place the controller module on a stable flat surface and then open the air duct a Press in the locking tabs on the sides of the air duct toward the middle of the controller module b Slide the air duct toward the fan modules and then rotate it upward to its completely open position 48 ...

Page 51: ...the replacement controller module when you replace a controller module 1 Rotate the cam handle such that it can be used to pull power supply out of the controller module while pressing the locking tab CAUTION The power supply is short Always use two hands to support it when removing it from the controller module so that it does not suddenly swing free from the controller module and injure you 49 ...

Page 52: ...o place The power supplies will only properly engage with the internal connector and lock in place one way To avoid damaging the internal connector do not use excessive force when sliding the power supply into the system Step 3 Move the fans You must move the fans from the impaired controller module to the replacement module when replacing a failed controller module 1 Remove the fan module by pinc...

Page 53: ...en sliding the fan module into the controller module until the locking latches click into place 3 Repeat these steps for the remaining fan modules Step 4 Move the NVDIMM battery When replacing the controller module you must move the NVRAM battery from the impaired controller module to the replacement controller module 1 Open the air duct cover and locate the NVDIMM battery in the riser 51 ...

Page 54: ...ery plug to release the plug from the socket and then unplug the battery cable from the socket 3 Grasp the battery and lift the battery out of the air duct and controller module 4 Move the battery pack to the replacement controller module and then install it in the NVDIMM air duct a Insert the battery pack into the slot and press firmly down on the battery pack to make sure that it is locked into ...

Page 55: ...les The riser raises up slightly from the controller module c Lift the riser up shift it toward the fans so that the sheet metal lip on the riser clears the edge of the controller module lift the riser out of the controller module and then place it on a stable flat surface Air duct Riser 1 left riser Riser 2 middle riser and 3 right riser locking latches 2 Repeat the preceding step for the remaini...

Page 56: ... Insert the DIMM squarely into the slot The DIMM fits tightly in the slot but should go in easily If not realign the DIMM with the slot and reinsert it Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot 5 Push carefully but firmly on the top edge of the DIMM until the ejector tabs snap into place over the notches at the ends of the DIMM 6 Repeat these st...

Page 57: ...ing the NVDIMM 5 Insert the NVDIMM squarely into the slot The NVDIMM fits tightly in the slot but should go in easily If not realign the NVDIMM with the slot and reinsert it Visually inspect the NVDIMM to verify that it is evenly aligned and fully inserted into the slot 6 Push carefully but firmly on the top edge of the NVDIMM until the ejector tabs snap into place over the notches at the ends of ...

Page 58: ... media gently rotate the boot media up and then pull the boot media straight out of the socket and set it aside 3 Move the boot media to the new controller module and install it a Align the edges of the boot media with the socket housing and then gently push it squarely into the socket b Rotate the boot media down toward the motherboard c Secure the boot media to the motherboard using the boot med...

Page 59: ...er and the riser sits squarely in the controller module d Reinsert any SFP or QSFP modules that were removed from the PCIe cards 2 Repeat the preceding step for the remaining PCIe risers Step 10 Install the controller module After all of the components have been moved from the impaired controller module to the replacement controller module you must install the replacement controller module into th...

Page 60: ...e controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process b Rotate the locking latches upward tilting them so that they clear the locking pins and then lower them into the locked position c If you have not already done so reinstall the cable management device d Interrupt the normal boot process by pressing Ctrl C Restore and verify th...

Page 61: ...dule verify that all components display the same HA state ha config show The HA state should be the same for all components 2 If the displayed system state of the controller module does not match your system configuration set the HA state for the controller module ha config modify controller ha state The value for HA state can be one of the following ha mcc mccip non ha 3 If the displayed system s...

Page 62: ...ks AFF A800 Continue the replacement procedure by recabling the storage and confirming disk reassignment Step 1 Recable the system After running diagnostics you must recable the controller module s storage and network connections Steps 1 Recable the system 2 Verify that the cabling is correct by using Active IQ Config Advisor a Download and install Config Advisor b Enter the information for the ta...

Page 63: ... changed on partner Old 151759755 New 151759706 In takeover node2 node1 Waiting for giveback HA mailboxes 4 From the healthy node verify that any coredumps are saved a Change to the advanced privilege level set privilege advanced You can respond Y when prompted to continue into advanced mode The advanced mode prompt appears b Save any coredumps system node run node local node name partner savecore...

Page 64: ...tor the status of the node metrocluster node show The MetroCluster configuration takes a few minutes after the replacement to return to a normal state at which time each node will show a configured state with DR Mirroring enabled and a mode of normal The metrocluster node show fields node systemid command output displays the old system ID until the MetroCluster configuration returns to a normal st...

Page 65: ...e available to the replacement node However if the impaired node was the only node in the cluster with a license for the feature no configuration changes to the feature are allowed Also using unlicensed features on the node might put you out of compliance with your license agreement so you should install the replacement license key or keys on the replacement node as soon as possible The licenses k...

Page 66: ... should verify that the LIFs are on their home ports and register the serial number of the replacement node if AutoSupport is enabled and reset automatic giveback 1 Verify that the logical interfaces are reporting to their home server and ports network interface show is home false If any LIFs are listed as false revert them to their home ports network interface revert 2 Register the system serial ...

Page 67: ...dvisor Option 2 Controller is in a MetroCluster Do not use this procedure if your system is in a two node MetroCluster configuration To shut down the impaired node you must determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired node storage If you have a cluster with more than two nodes it must be in quorum If the clu...

Page 68: ... module 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFP and QSFP modules if needed from the controller module keepi...

Page 69: ...r module as you slide it out of the chassis 8 Place the controller module on a stable flat surface and then open the air duct a Press in the locking tabs on the sides of the air duct toward the middle of the controller module b Slide the air duct toward the fan modules and then rotate it upward to its completely open position 67 ...

Page 70: ...To replace a DIMM you must locate it in the controller module using the DIMM map label on top of the air duct or locating it using the LED next to the DIMM and then replace it following the specific sequence of steps 1 When removing a DIMM unlock the locking latch on the applicable riser and then remove the riser 68 ...

Page 71: ... 14 are left empty Do not attempt to install DIMMs into these slots 2 Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation 3 Eject the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot 69 ...

Page 72: ...ed and fully inserted into the slot 6 Push carefully but firmly on the top edge of the DIMM until the ejector tabs snap into place over the notches at the ends of the DIMM 7 Reinstall any risers that you removed from the controller module 8 Close the air duct Step 4 Reinstall the controller module and booting the system After you replace a FRU in the controller module you must reinstall the contro...

Page 73: ...ssis to avoid damaging the connectors The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process b Rotate the locking latches upward tilting them so that they clear the locking pins and then lower them into the locked position c If you have not already done so reinstall the cable management device d Interrupt the normal boot process ...

Page 74: ...r using different procedures depending on the storage system hardware configuration Option 1 Most configurations To shut down the impaired node you must determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired node storage About this task If you have a cluster with more than two nodes it must be in quorum If the cluster...

Page 75: ...is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSu...

Page 76: ...f 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables from the controller module keeping track of where the cables were connected Leave the cables in the cable management device so that ...

Page 77: ... place Step 3 Replace a fan To replace a fan remove the failed fan module and replace it with a new fan module 1 Identify the fan module that you must replace by checking the console error messages or by locating the lit LED for the fan module on the motherboard 2 Remove the fan module by pinching the locking tabs on the side of the fan module and then lifting the fan module straight out of the co...

Page 78: ... gently push the controller module halfway into the system Do not completely insert the controller module in the chassis until instructed to do so 2 Recable the system as needed 3 Plug the power cables into the power supplies and reinstall the power cable retainers 4 Complete the reinstallation of the controller module a Firmly push the controller module into the chassis until it meets the midplan...

Page 79: ...anic All other components in the system must be functioning properly if not you must contact technical support You must replace the failed component with a replacement FRU component you received from your provider Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration Option 1...

Page 80: ...he healthy node continues to serve data from the impaired node storage If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confir...

Page 81: ... module 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFP and QSFP modules if needed from the controller module keepi...

Page 82: ...r module as you slide it out of the chassis 8 Place the controller module on a stable flat surface and then open the air duct a Press in the locking tabs on the sides of the air duct toward the middle of the controller module b Slide the air duct toward the fan modules and then rotate it upward to its completely open position 80 ...

Page 83: ...the NVDIMM map label on top of the air duct or locating it using the LED next to the NVDIMM and then replace it following the specific sequence of steps The NVDIMM LEDs blinks while destaging contents when you halt the system After the destage is complete the LED turns off 1 If you are removing or moving an NVDIMM unlock the locking latch on the riser and then remove the applicable riser 81 ...

Page 84: ... apart the two NVDIMM ejector tabs on either side of the NVDIMM and then slide the NVDIMM out of the socket and set it aside Carefully hold the NVDIMM by the edges to avoid pressure on the components on the NVDIMM circuit board 4 Remove the replacement NVDIMM from the antistatic shipping bag hold the NVDIMM by the corners and then align it to the slot The notch among the pins on the NVDIMM should ...

Page 85: ...o place over the notches at the ends of the NVDIMM 8 Reinstall any risers that you removed from the controller module 9 Close the air duct Step 4 Reinstall the controller module and booting the system After you replace a FRU in the controller module you must reinstall the controller module and reboot it 1 If you have not already done so close the air duct a Swing the air duct all the way down to t...

Page 86: ...ot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process b Rotate the locking latches upward tilting them so that they clear the locking pins and then lower them into the locked position c If you have not already done so reinstall the cable management device d Interrupt the normal boot process by pressing Ctrl C Step 4 Run diagnostics After you have replaced a comp...

Page 87: ...ou can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration Option 1 Most configurations To shut down the impaired node you must determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired node storage About this task If you have a cluster with mor...

Page 88: ...is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSu...

Page 89: ... cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFP and QSFP modules if needed from the controller module keeping track of where the cables were connected Loosen the hook and loop strap binding the cables to the cable management device and then unplug the sys...

Page 90: ...you slide it out of the chassis 8 Set the controller module aside in a safe place Step 3 Replace the NVDIMM battery To replace the NVDIMM battery you must remove the failed battery from the controller module and install the replacement battery into the controller module 1 Open the air duct cover and locate the NVDIMM battery in the riser 88 ...

Page 91: ...e clip on the face of the battery plug to release the plug from the socket and then unplug the battery cable from the socket 3 Grasp the battery and lift the battery out of the air duct and controller module and then set it aside 4 Remove the replacement battery from its package 5 Install the replacement battery pack in the NVDIMM air duct a Insert the battery pack into the slot and press firmly d...

Page 92: ... controller module a Firmly push the controller module into the chassis until it meets the midplane and is fully seated The locking latches rise when the controller module is fully seated Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to int...

Page 93: ...s remove the SFP and QSFP modules from the cards before removing the riser reinstall the riser and then reinstall the SFP and QSFP modules before cabling the cards You can use this procedure with all versions of ONTAP supported by your system All other components in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller You can sh...

Page 94: ... determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired node storage If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration over...

Page 95: ... module 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFP and QSFP modules if needed from the controller module keepi...

Page 96: ...r module as you slide it out of the chassis 8 Place the controller module on a stable flat surface and then open the air duct a Press in the locking tabs on the sides of the air duct toward the middle of the controller module b Slide the air duct toward the fan modules and then rotate it upward to its completely open position 94 ...

Page 97: ...ser 1 or if it is from Riser 2 or 3 If you are replacing the 100GbE PCIe card in Riser 1 use Steps 2 3 and Steps 6 7 If you are replacing a PCIe card from Riser 2 or 3 use Steps 4 through 7 2 Remove Riser 1 from the controller module a Remove the QSFP modules that might be in the PCIe card b Rotate the riser locking latch on the left side of the riser up and toward the fan modules The riser raises...

Page 98: ...CIe card from the riser 4 Remove the PCIe riser from the controller module a Remove any SFP or QSFP modules that might be in the PCIe cards b Rotate the riser locking latch on the left side of the riser up and toward the fan modules The riser raises up slightly from the controller module c Lift the riser up shift it toward the fans so that the sheet metal lip on the riser clears the edge of the co...

Page 99: ...d socket in the riser and then slide it squarely into the socket in the riser Make sure that the card is completely and squarely seated into the riser socket b For Riser 2 or 3 close the side panel c Swing the locking latch into place until it clicks into the locked position 7 Install the riser into the controller module a Align the lip of the riser with the underside of the controller module shee...

Page 100: ... air duct toward the risers until the locking tabs click into place c Inspect the air duct to make sure that it is properly seated and locked into place Locking tabs Slide plunger 2 Align the end of the controller module with the opening in the chassis and then gently push the controller module halfway into the system Do not completely insert the controller module in the chassis until instructed t...

Page 101: ...00 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure Replace a power supply AFF A800 Replacing a power supply involves disconnecting the target power supply PSU from the power source unplugging the power cable removing the old PSU and installing the replacement PSU and then reconnecting it to the power source The power supp...

Page 102: ...d lock in place one way To avoid damaging the internal connector do not use excessive force when sliding the power supply into the system 6 Reconnect the power supply cabling a Reconnect the power cable to the power supply and the power source b Secure the power cable to the power supply using the power cable retainer Once power is restored to the power supply the status LED should be green 1 Afte...

Page 103: ... data from the impaired node storage About this task If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI Steps 1 If AutoSupport is enabled suppress automatic case creation by invoking ...

Page 104: ...igibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by ...

Page 105: ...ound yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Loosen the hook and loop strap binding the cables to the cable management device and then unplug the system cables and SFP and QSFP modules if needed from the controller module keeping track of where the cables were connected Leave the...

Page 106: ...r module as you slide it out of the chassis 2 Place the controller module on a stable flat surface and then open the air duct a Press in the locking tabs on the sides of the air duct toward the middle of the controller module b Slide the air duct toward the fan modules and then rotate it upward to its completely open position 104 ...

Page 107: ...from the controller module a Remove any SFP or QSFP modules that might be in the PCIe cards b Rotate the riser locking latch on the left side of the riser up and toward the fan modules The riser raises up slightly from the controller module c Lift the riser up shift it toward the fans so that the sheet metal lip on the riser clears the edge of the controller module lift the riser out of the contro...

Page 108: ... Riser 2 middle riser locking latch Step 4 Replace the RTC battery To replace the RTC battery locate it inside the controller and follow the specific sequence of steps 1 Locate the RTC battery under Riser 2 106 ...

Page 109: ...ic shipping bag 4 Note the polarity of the RTC battery and then insert it into the holder by tilting the battery at an angle and pushing down 5 Visually inspect the battery to make sure that it is completely installed into the holder and that the polarity is correct Step 5 Install the PCIe risers You reinstall the PCIe risers after replacing the hardware components in the impaired controller 1 Ins...

Page 110: ...ere unplugged plug them back in and reinstall the power cable retainers 5 Complete the reinstallation of the controller module a Firmly push the controller module into the chassis until it meets the midplane and is fully seated The locking latches rise when the controller module is fully seated Do not use excessive force when sliding the controller module into the chassis to avoid damaging the con...

Page 111: ...de local auto giveback true Step 7 Return the failed part to NetApp After you replace the part you can return the failed part to NetApp as described in the RMA instructions shipped with the kit Contact technical support at NetApp Support 888 463 8277 North America 00 800 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure 109...

Page 112: ...Y WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the right to change any products described herein at any time and without notice NetApp assumes no responsibility or liability arising from the use of products described herein except as expressly agree...

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