Ness H.264 HD-SDI User Manual Download

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DVR User’s Manual

5.3.9

Remote Monitoring Software Troubleshooting

What happened if the server requests to upgrade the software every time the
DVR is connected? If the following screen displays repeatedly, please follow
the steps to delete the temporary internet files.

•

Select <Tools> from the main menu of the web browser, then <Internet

Options>, and then click the <General> tab.

•

Click the <Delete Files> button in the <Temporary Internet Files> field; the

<Delete Files> screen displays as below.

•

Check the <Delete all offline content> box and click <OK>.

•

Now, enter the IP address of the DVR to make the connection again.

Summary of Contents for H.264 HD-SDI

Page 1: ...Ness H 264 HD SDI DVR REV1 1 Nov11 User s Manual ...

Page 2: ...ification in the interest of ongoing product development and improvement 2011 Ness Corporation Pty Ltd ABN 28 069 984 372 Head Office Ness Security Products Pty Ltd ABN 28 069 984 372 Ph 61 2 8825 9222 Fax 61 2 9674 2520 ness ness com au Sydney Ph 02 8825 9222 Fax 02 9674 2520 sales ness com au Melbourne Ph 03 9875 6400 Fax 03 9875 6422 nessmelb ness com au Brisbane Ph 07 3399 4910 Fax 07 3217 971...

Page 3: ...ectric shock When cleaning is necessary shut down the system and unplug the unit from the outlet before uncovering the top cover Do not use liquid cleaners or aerosol cleaners Use only a damp cloth for cleaning Always shut down the system prior connecting or disconnecting accessories with the exception of USB devices This symbol intends to alert the user to the presence of important operating and ...

Page 4: ...our dealer for assistance Rack Mounting Consult with the supplier or manufacturer of your equipment rack for the proper hardware and procedure of mounting this product in a safe fashion Avoid uneven loading or mechanical instability when rack mounting units Make sure that units are installed to get enough airflow for safe operation The maximum temperature for rack mounted units is 40 C Check produ...

Page 5: ...Date Time Setting 18 3 4 1 Set Date Time 18 3 4 2 Daylight Saving Time 19 3 4 3 Network Time Protocol Setup 20 3 5 Record Schedule Quality Setting 21 3 5 1 Schedule Setup 21 3 5 2 Preset Record Configuration 22 3 5 3 Record Event Video Only 22 3 5 4 Data Lifetime Setup 22 3 5 5 Pre Alarm Recording 23 3 5 6 Circular Recording 24 3 5 7 Audio Recording 24 3 5 8 Purge Data 24 3 6 POS Setup 25 3 6 1 PO...

Page 6: ...o 39 4 4 2 3 Export Event Video 40 4 5 Dome Control 40 4 5 1 Dome Connection 40 4 5 2 Dome Protocol Setup 41 4 5 3 RS485 Setup 41 4 5 4 Dome Controlling Key 42 4 5 5 Set Preset Points 43 4 5 6 Call Preset Points 43 4 5 7 Run Dome Camera Tour 44 4 6 UPnP Function 44 4 6 1 Setting Up the DVR and the PC 44 4 6 2 UPnP NAT Traversal Function 45 4 7 System Log Exportation 45 5 Remote Monitoring Software...

Page 7: ... Remote Video 55 5 3 3 2 Playback Local drv Files 56 5 3 3 3 Playback Controls 56 5 3 4 Verify Digital Signature 57 5 3 5 Search from Event List 57 5 3 6 Take a Snapshot 58 5 3 7 Health Status of HDD 58 5 3 8 Remote Software Upgrade Reboot of Connected DVR 59 5 3 9 Remote Monitoring Software Troubleshooting 60 Appendix A Recommended HDDs 61 Appendix B Remote Controller 62 Appendix C USB Mouse Oper...

Page 8: ...ce of HD SDI and traditional analog camera connections In addition the H 264 HD SDI DVR will auto detect video resolution of the connected cameras supporting Full HD 1080P HD 720P and SD D1 Corresponding to the excellent input video resolution the output via a VGA Digital Output monitor supports true 1080P resolution Furthermore the Graphical User Interface GUI that optimizes the monitoring contro...

Page 9: ...ugh airflow is needed to protect the unit from overheating The maximum allowable temperature of operating environment is 40 C The unit utilizes heat conducting techniques to transfer internal heat to the case especially to the bottom side of the unit NOTE Be sure the rubber feet are not removed and always leave a space for air ventilation on the unit s bottom side 2 2 Select Video Format The DVR i...

Page 10: ...connectors are offered for connecting to VGA main monitors Some models provide one while other models provide two VGA connectors Digital Output A digital output connector is provided for connection to a displaying device that transfers data digitally to show the best video quality Video Input A group of BNC connectors is offered for video input streams from installed cameras The number of connecto...

Page 11: ... the Internet Explorer USB Connector There is a USB2 0 port on the rear panel for users to connect external USB devices to the unit such as ThumbDrive DVD RW or a USB mouse e SATA Reserved Users can connect an e SATA storage device via this port to expend HDD capacity of the DVR RS 232C The unit provides a RS 232C communication port for sending and receiving signals Power Jack Connect the power su...

Page 12: ...nformation will be displayed in the status bar at the bottom of the screen Move the cursor to any status bar icon and its description will be displayed Refer to the Setup Guide for a list of status bar icons and their descriptions CH1 CH2 CH3 2010 12 09 04 31 22 PM CH4 3 1 Front Panel Introduction The front panel controls enable users to control the unit and preset the programmable functions 3 1 1...

Page 13: ...cess the Set Go preset menu PTZ Press the key to enter Dome Control mode Please refer to Section Dome Control for detailed controlling operation COPY In Playback mode press this key to select the start and end time of the export video Refer to section Video Export for detailed information SEQ Sequence Press to start automatic sequence display of video from all installed cameras FREEZE Press FREEZE...

Page 14: ...by date time event or text Direction Keys In Zoom mode these keys function as Direction keys In the OSD setup menu the LEFT RIGHT keys are used to move the cursor to previous or next fields To change the value in the selected field press UP DOWN keys ENTER ZOOM In OSD setup menu or selection interface press this key to make the selection or save settings In live full screen viewing mode press this...

Page 15: ...VR can be easy as operating on a PC Press MENU and select an account to login The next step is to enter a corresponding password The preset password for the administrator account admin is 1234 NOTE It is strongly suggested to change the preset password to prevent unauthorized access to the unit An icon displayed at the status bar will show the authority level of the account Under logout condition ...

Page 16: ...ege Alternatively select Disable to stop using the account A second password can also be specified if required NOTE The username and privilege level of the preset administrator account admin cannot be changed Authority Setup Setup the allowed authority level for accessing the functions listed in this menu The functions include Playback Search Covert Camera Dome Control Live Operation Call Control ...

Page 17: ...the OSD setup menu Select Shutdown in Main Menu and press ENTER to enter the Shutdown menu which displays as follows Shutdown Power Off Reboot Auto Rebooting Rebooting Time Off AM 12 00 Power Off Select this item to shut down the unit Do not remove the power during shut down until the message You can safely turn off DVR now displays NOTE Press and hold the POWER key can also quick shutdown the DVR...

Page 18: ...ny key to skip the process Time Expired When the scanning process took more than predetermined time 3hrs for 1TB HDD 6hrs for 2TB HDD etc the scanning process is treated as failed and will be automatically terminated The DVR will reboot Format HDD If the scanning process KDV failed users will be prompted WR confirm format of the HDD with error When users confirmed to format the HDD with error logi...

Page 19: ...l Setup 2010 12 07 PM 10 39 26 Off 1 Row Y M D 12 HR 3 4 1 Set Date Time Set Date Time Select Date or Time and press ENTER for adjusting the settings LEFT RIGHT keys are used to move the cursor to previous or next field ENTER is for selecting and UP DOWN are used to change the value in the selected field NOTE The new date time setting applies to record new video The date and time of previously rec...

Page 20: ...ht Saving Time Select On to enable or Off to disable the function If the function is disabled the DST Start End time and DST Bias will be grayed out and cannot be accessed NOTE If this function is enabled the date time information will be shown on the screen with a DST icon when playing back recorded video or searching video in the event list S indicates summer time and W indicates wintertime DST ...

Page 21: ...ct the Network Time Protocol Setup to set the NTP server The default NTP server is time nist gov but the user can change it to other NTP servers when desired A list of IP addresses of the NTP servers is listed below 129 6 15 28 129 6 15 29 132 163 4 101 132 163 4 102 132 163 4 103 128 138 140 44 192 43 244 18 131 107 1 10 69 25 96 13 206 246 118 250 208 184 49 9 64 125 78 85 207 200 81 113 64 236 ...

Page 22: ...5 1 Schedule Setup The Schedule Setup is used to set the day and night time or weekend recording schedule Select Schedule Setup from the Record setup menu and press ENTER the following menu is displayed Schedule Setup Day Time Start Day Time End Night Time Start Night Time End Weekend Schedule Weekend Start Weekend End AM 06 00 PM 06 00 PM 06 00 AM 06 00 On Fri PM 06 00 Mon AM 06 00 Make appropria...

Page 23: ...arms are tr iggered follow the steps below Enter the OSD setup menu with an account with appropriate authority In the OSD setup menu select Rec ord menu Move the cursor to the item Preset Config and select Event only Refer to OSD Setup Manual Section Preset Record Configuration for further information 3 5 4 Data Lifetime Setup Data Lifetime indicates the duration that a video is saved and recallab...

Page 24: ...this function Data Lifetime By Channel When data lifetime mode is set as By Channel this item will be accessible Enter this menu and users can setup data lifetime of each channel independently The value ranges from 1 to 365 days Alternatively select 0 to disable this function 3 5 5 Pre Alarm Recording This item is for setting recording duration of pre alarm video The pre alarm recording function a...

Page 25: ... item allows user to enable disable Audio recording function of the unit When this is set to On audio input is recorded and saved with the video When this is set to Off audio is ignored 3 5 8 Purge Data This item is used to delete the Normal or Event recording video In Record setup menu move the cursor to Purge Data and press ENTER the Purge Data menu is displayed Purge Data Purge All Data Purge A...

Page 26: ...ed to specific camera images and recorded to the DVR To enable this function enter OSD setup menu with proper account and select POS Press Enter and the following OSD setup menu will show up POS POS Function POS Overlay Exception POS Setup Input Setup On Live PB 3 6 1 POS Function This item is used to enable disable this function Select On the text database will be created on the hard disk 3 6 2 P...

Page 27: ...s exceptions By Numerals Exception String must be defined before By Numerals takes effect If By Numerals is enabled only transactions which meet both Exception String and By Numerals criteria will be marked as exceptions The selections are as the following OFF The function is disabled Specific When the value of a transaction meets a specific value it will be marked as an exception That specific va...

Page 28: ...By Numerals are set and 2 Trigger is ON The data stored before hand will not be marked as exceptions 3 6 4 Input Setup This item is used to configure the connection settings of the POS device Input Setup Port Selection Input Source Camera Selection Text Filter Manual Filter Setup Input Process Text Baud Rate Text Bits Text Stop Text Parity Direct Connected 1 ASCII Canonical 9600 8 1 None Port Sele...

Page 29: ...lex ICD 2002 POS X Xr500 Posiflex PD 302 Samsung SRP350 Posiflex PD 303 Sensor TP 288 Posiflex PD 2100 Star TSP100 futurePRNT Posiflex PD 2200 Star TSP600 POS X Xp8000 Star TSP700 Scales Star TSP800 Sibnet TPG Axiohm A794 STAR SCD400 PD WP 520 ESC POS Soteke VFD2025 Soteke VFD2029 TEC Toledo 8217 TYSSO VFD Series Ultimate Technology PD1100XL Wedderburn DS 770 Manual Filter Setup Once enter the Man...

Page 30: ...any CHANNEL key directly to view the corresponding camera image in full screen mode Viewing in Multi Windows In addition to the full screen mode 2x2 multi windows viewing mode is also available Press MODE repeatedly to switch among available viewing modes 4 1 2 Digital Zoom Users are able to view a 2 full screen in live and playback mode To view the 2 full screen follow the steps Press any CHANNEL...

Page 31: ... key the DVR will playback from the very beginning of the record Alternatively users can select records from the Search menu to playback specific video Refer to section Search Recorded Video for further information The Forward or Reverse playback speed indicator will be shown in the status bar during Playback mode The general operations in playback mode are described as follows Key Usage in Playba...

Page 32: ...erse forward the video single step Press FREEZE again to resume the playback operation 4 1 5 Taking Snapshots When a playback video of a single channel display is paused users can press ENTER key to capture and export snapshots to an external storage device excluding optical drives Note that the system log will keep a record of any snapshot exportation 4 2 Sequence Setup This section introduces th...

Page 33: ...ons when a POS machine is connected and text data is stored 4 3 1 Search by Time Follow the steps to search video by date and time Press SEARCH to enter the Search menu Move the cursor to From and press ENTER will start playing recorded video from the specified From time Move the cursor to End and press ENTER will start playing recorded video from the specified End time Move the cursor to Select a...

Page 34: ...6 7 8 Search By Time From End Select Begin Playback From End 2010 12 07 PM 10 34 18 Move the cursor to year month and press ENTER Then press UP DOWN keys to adjust the value and press ENTER again to confirm Move the cursor and press ENTER to select any date shown in bold and underlined font The bar below the calendar will change according to the recorded data of the selected date Then select prefe...

Page 35: ...t video will be listed on the top Follow these steps to search event video through Event List Press SEARCH to enter the Search menu To search event video that has been recorded on a specific camera use LEFT RIGHT to move the cursor and press ENTER to select or de select a channel Move the cursor to Event List and press ENTER to list the event video of the selected channels The Event List displays ...

Page 36: ...wo sets of word strings Search for videos with data containing EITHER ONE of the word strings AND Enter two sets of word strings Search for videos with data containing BOTH of the word strings Specific Specify one set of word string Search for videos with data containing the specific word string By Numerals Outside The Range Enter two numbers to specify a range Search for videos with data containi...

Page 37: ...type Each recorded video will be exported into four files if digital signature is required including gpg avi or drv sig and readme txt Make sure an external storage device is available and connected to the appropriate port for video export From the Main menu select Video Export and press ENTER The menu is displayed as below Video Export Select Device Select Ch From To Select Events Data Type Expor...

Page 38: ... using LEFT RIGHT keys select or de select a channel by pressing ENTER From To Time The items are used to set the time which data export begins and ends Move the cursor using LEFT RIGHT keys and press ENTER to select the date time items adjust the selected date and time value by UP DOWN keys Select Events Select this item to display the event list Move the cursor to scroll through the event list a...

Page 39: ...a USB Hard Drive or USB ThumbDrive is available and connected to the appropriate port for export For more information on verifying digital signature see appendix Verify Digital Signature in the OSD Setup Manual 4 4 1 4 Erase Disc This function is used to remove data found on a DVD RW disk prior to exporting new information to the drive Select Yes and press ENTER to start deleting data 4 4 2 Quick ...

Page 40: ...ware 4 4 2 2 Export Normal Video To Export normal video to external device follow these step Press SEARCH and playback wanted normal video by entering date time Note if the screen is showing in multiple channel mode please make sure there is no window displaying in Live mode or the export will not work After entering Playback mode playback the video and press COPY once to mark the starting point o...

Page 41: ...ata Time Ch Type 2010 12 07 AM 10 42 35 13 Motion Enter Yes ESC No Press ENTER to start the export the whole event video to the connected device or press ESC to abort If there is no exportable device connected to the DVR then a warning message will be shown on the screen 4 5 Dome Control The DVR allows users to control a dome camera via the function keys on the front panel In Live mode users can p...

Page 42: ... 0 Yes NOTE The settings become effective after saving the changes and exiting from the menu 4 5 3 RS485 Setup The DVR controls the dome cameras via RS 485 communication protocol The RS 485 parameters of the DVR must be set to the same as the parameters set in dome camera Users are allowed to change the RS 485 settings of the DVR Select System in Main menu then select RS485 Setup from the System s...

Page 43: ...n it to focus the lens of selected dome camera at a farther point Focus Near Click on it to focus the lens of selected dome camera at a nearer point Zoom Out Click on it to zoom out the lens of selected dome camera This function enables users to shrink the current image and a larger viewing area can be displayed Zoom In Click on it to zoom in the lens of selected dome camera This function enables ...

Page 44: ...ntrol mode The dome control panel will be displayed Use Direction keys to pan tilt the dome camera to desired position Click Preset on the dome control panel or press CH1 key to access the Set Go Preset function A numeral keyboard will be displayed as below 1 2 3 BS 4 5 6 Set Preset 7 8 9 Go Preset Exit 0 Clear Run Tour Input a desired preset number Click on the Set Preset button to save the posit...

Page 45: ...camera tour Press any Direction keys to end the display of dome camera tour 4 6 UPnP Function UPnP is the abbreviation for Universal Plug and Play which is a technology that integrates a universal protocol for widespread plug and play devices to ease the network implementation When a PC and a DVR both installed the UPnP function the PC can automatically recognize the DVR in the same local area net...

Page 46: ...ll be transmitted back and forth by the router The router will need to setup port mapping forwarding before images from the DVR can be remotely viewed on the PC For each individual DVR the setting needs to be done individually Imagine if there is tens or hundreds of DVRs The setting will take a long time Fortunately if the DVR has UPnP NAT traversal function the setting of the router will be done ...

Page 47: ...emote control of dome cameras Alarm notification from the DVR Up to five connections to one DVR simultaneously including the preset admin and four other accounts NOTE The Menu function allows users to remotely access the DVR s OSD setup menu with some limitations Refer to the above sections or the OSD Setup Manual for setting configuration of the DVR 5 1 Remote Monitoring System Requirements Items...

Page 48: ...heck the IP address of the DVR To check the IP address press MENU key on the unit and enter username and password to access OSD setup menu Select System Network Setup then LAN Setup to check the IP Start the IE it can be started either by clicking on the desktop icon or by using the Start menu to access it NOTE Windows IE provides the ActiveX component that is required when using the remote monito...

Page 49: ...lick OK to confirm the setting and close Trusted sites dialog In the Security Level area click Custom Level The Security Settings screen is displayed Under ActiveX controls and plug ins set all items to Enable or Prompt Click OK to apply the setting and close the Security Settings screen Click OK to close Internet Options dialog Now the installation can continue to the next step ...

Page 50: ...lick Yes to accept ActiveX plug ins The remote monitoring software plug ins will be downloaded and installed on the PC automatically when the connection is successfully made NOTE Do not enter any leading 0 characters in the address for example 192 068 080 006 should be entered as 192 68 80 6 If the default trigger port 80 is changed into another one take port 81 for example the IP address should b...

Page 51: ... following steps demonstrate procedures to connect and login to the DVR Start the remote monitoring software by entering the IP Address of the DVR in the Address bar of the browser Alternatively click on the Favorite entry for the unit if the IP address of the unit has been set Enter the Username and password The login username and password can be saved to ease future login The default username an...

Page 52: ...ation for Monitoring Remotely When a DVR is successfully connected the main window of the remote monitoring software will be displayed Please refer to the Setup Guide for the graphical illustration of functional items The functions on the remote monitoring software will be described in the following sections 5 3 1 View Live Video View live video from the cameras attached to the DVR by clicking Liv...

Page 53: ...the camera will be automatically adjusted to show a clearer image Set Go Preset Run Tour The remote monitoring software allows its users to store up to 255 preset points according to the allowance of the supported dome cameras Use Direction buttons to pan tilt dome camera to an appropriate position Then click this button select Set Preset and choose a preferred number from the pull down list The p...

Page 54: ...rs to zoom in and move toward the users to zoom out On the upper left hand corner will show zoom in magnification The maximum magnification is X7 Also on the lower right hand corner will display the position of current viewing area shown as an inner white rectangle comparing with the original screen shown as an outer rectangle frame In addition the viewing area can be dragged and moved by left cli...

Page 55: ...dow toolbar and click Local Playback tab Click Open to choose a recorded file Click OK to start playing the recorded video 5 3 3 Playback Video The remote monitoring software allows users to either view recorded video from the DVR or from the hard disk drive of the PC To access the Playback screen click Play button on the main window toolbar There are three tabs in the Playback screen Remote Playb...

Page 56: ...k on day month and year of date field respectively and type the desired numbers directly Follow above steps to adjust the hour minute and second of time field To use the arrow buttons Click on the arrow button next to the date field to display the calendar then click the left and right arrow at the top of the calendar to change the date Use up and down arrow next to the time field to change to the...

Page 57: ...emote video is being played the remote monitoring software is in Playback Mode The playback controls toolbar will emerge on the main window toolbar The Playback controls and indicators are described as below Icon Name Description Fast Backward Step Backward 1 Click to play the recorded video in backward direction Click repeatedly to select the backward playback speed 1 2 4 8 16 or 32 2 When playba...

Page 58: ...re result A GOOD signature indicates the exported clip has not been altered 5 3 5 Search from Event List Click SEARCH the Event List appears The List contains information about the alarm events that the unit recorded and saved Up to 1024 events can be listed in the Event List The Event List displays each event by its number the date and time of the event the type of the event including Alarm In Mo...

Page 59: ...e will be named as Snapshot 5 3 7 Health Status of HDD This function verifies HDD status of the DVR The information items shown in the chart are described as below Device Name This item shows the model name of the HDD Int Ext This item indicates whether the HDD is an internal or external device Total Size This item indicates the total size of the HDD State This item indicates whether the HDD is ac...

Page 60: ...main window toolbar A Configuration window will be displayed Go to System Setup Æ System Version Info and the menu is as shown below Then click on the Execute button and locate the upgrade file tar or files tgz md5 to start remote software upgrade Remotely Reboot Also from the Configuration window access the Shutdown menu as shown below Then click on the Execute button to remotely reboot the DVR ...

Page 61: ...atedly please follow the steps to delete the temporary internet files Select Tools from the main menu of the web browser then Internet Options and then click the General tab Click the Delete Files button in the Temporary Internet Files field the Delete Files screen displays as below Check the Delete all offline content box and click OK Now enter the IP address of the DVR to make the connection aga...

Page 62: ...6SV 1TB Barracuda Green ST1500DL003 1 5TB Seagate Barracuda Green ST2000DL003 2TB AV GP WD5000AVDS 500G AV GP WD10EURS 1 0T WD AV GP WD20EURS 2 0T NOTE After a HDD is successfully installed users will see a number shown in front of the device name when retrieving internal disks information in the OSD setup menu via Database Æ Internal Disks The number represents the SATA port that the HDD is conne...

Page 63: ...Remote Controller A remote control is provided for the DVR The operational function keys on the lef t and dome camera control keys on the right on the remote control are listed as below figure DVR Control mode Dome Camera Control mode ...

Page 64: ... shows the association of DVR Unit ID and the remote control number DVR Unit ID 224 225 226 227 228 229 230 231 Remote Control Channel key 1 2 3 4 5 6 7 8 DVR Unit ID 232 233 234 235 236 237 238 239 Remote Control Channel key 9 10 11 12 13 14 15 16 After the DVR Unit ID of all DVRs are changed users can use the DVR SEL key on the remote control to switch control of different DVRs Press DVR SEL and...

Page 65: ...hange as the scroll wheel moves Stop moving the scroll wheel when the preferred ID number appears then left click on the Dome ID and the ID number will be changed NOTE Users can access the OSD menu with an authorized account and go to Monitor Æ Mouse Sensitivity to setup preferred sensitivity level of USB mouse Special Operations There are two special operations provided when an USB mouse is conne...

Page 66: ...g to choose multiple grids then a pull down menu will be displayed when the mouse button is released Choose Block Select to set the grids as motion detection area or choose Block Deselect to deactivate the grids Otherwise choose Cancel to do nothing Right clicking the USB mouse will display a different pull down menu which includes Select All Deselect All and Confirm Choose Select All to set all g...

Page 67: ...DVR User s Manual 66 Appendix D Keyboard Access Sketch The following sketch shows the keys used to access and control the connected DVR ...

Page 68: ...shuttle ring clockwise counterclockwise causes the unit to playback faster forward backward According to the rotating angle the shuttle ring users can choose the playing speed from 1 2 4 8 16 and 32 in both forward and reverse directions shown as below figure Inside the shuttle ring is the jog disk shown as below figure It can turn in either direction Once the video is paused users can use the jog...

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