Neptune MAH5500B Series Technical Information Download Page 8

December 2004                                                        8                                                               

16025861

©2004 Maytag Services

DIAGNOSTIC CODES:

When a problem with the wash system is detected
a diagnostic code is assigned and logged into the
control board memory with the last cycle count at
which it occurred.   An assigned diagnostic code
indicates the washer must be serviced.  The control
board will allow as many diagnostics as possible
for the machine to continue running.  In some
cases, when the washer shuts down, something
shall be displayed on the display until the con-
sumer selects the off key. See the table for specific
actions or references to where the proper action is
defined.

Accessing Diagnostic Codes

After the machine is in the service mode, pressing

presoak 

key will display a ‘d’ and turn the LED on

above the presoak key.  The diagnostic codes can
be viewed by using the arrow keys.  The down
arrow will go down the list.

Clearing Diagnostic Code List

While viewing the diagnostic code listing, the
diagnostic code list can be cleared from memory
by pressing the 

heavy soil

 

and

 

presoak 

keys for 3

seconds.

Board  Output Test Table

Key Pressed:

Function Performed

Cotton/sturdy

Hot Water Valve

Wrinkle Free

Cold Water Valve

Delicates

Bleach Valve

Hand Wash

Fabric Softener Valve

Presoak

Drain Pump

Stain Cycle

Motor Control

Extra Rinse

Unlock Door (Sends a
pulse every second for

10 seconds)

Max Extract

Lock Door  (Sends a
pulse every second for

10 seconds)

Board Input Test

While in service mode, pressing the 

hand wash

 key

places the washer into the Board 

 

Input Test.

This test will turn on a specified input after a key
press.  All output will be turned off after 10 minutes.

Board Output Test

While in service mode, pressing the 

rinse

 key

places the washer into the Board Output Test.
This test will turn on a specified output after a
key press.  All outputs will continue on until the
key is pressed again, or it will turn off after 10
minutes.  Note, to check the fabric and bleach
valves, you must turn on the hot or cold water
valves first.

**

Two digit display = 0-99;

  plus

 max extract

 LED =100,

  plus

 max extract

 LED and 

extra rinse

 LED = 200.

Board Input Test Table

Action

Press Key

Feedback

Door Position

cotton/sturdy

dO

Open

Latch Position

delicates

LO

Unlocked

L l

Locked

High Water
Level

wrinkle free

-- 

O

Below Level

--

 l

Above Level

Low Water
Level

hand wash

_O

Below Level

_ l

Above Level

Unbalance

Circuit

temp down

uO

Balanced

u l

Unbalanced

Water Inlet Temp temp up

Degrees

o

F

Vibration Signal spin

0-225**

Brown out

rinse

0-225**

Accelerometer

circuit

quick

PA

= Passes

FA

= Fails

!

WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing,
unless testing requires it.

Troubleshooting

Summary of Contents for MAH5500B Series

Page 1: ...trol Test Washer does not tumble during some drains and rinse fills No Water Fill Check to make sure water supply turned on fully Normal water level is only 2 5 to 5 inches inside the spinner Check fo...

Page 2: ...mperature of the water in the tub This may appear to be significantly warmer cooler than expected Are both faucets on fully Make sure temperature selection is correct Make sure hoses are connected to...

Page 3: ...ety check the door must be opened at the completion of every cycle nF No fill the machine has tried to fill but cannot See No Water Fill PF Power failure power to the machine has been lost during the...

Page 4: ...While in quick service cycle the pressing of the hand wash will suspend the machine at this step for 30 minutes until the Hand Wash key is pressed again All LED s will flash on and off while the cycl...

Page 5: ...e a voltmeter look for 120VAC 60 millisecond pulse to the locking solenoid 7 Press stain cycle to start the motor control output test This will send 120VAC to the motor control board The motor control...

Page 6: ...machine control board by reading DC voltage between P4 4 and P4 8 If voltage is present at the machine control board check voltage at pressure switch between BU and BR If voltage present at pressure s...

Page 7: ...n sturdy key Check for hot water flow at the dispenser If no hot water flow check the hot water valve for 120 VAC between OR and WH If 120 VAC is present at the hot valve replace the water valve If 12...

Page 8: ...p Stain Cycle Motor Control Extra Rinse Unlock Door Sends a pulse every second for 10 seconds Max Extract Lock Door Sends a pulse everysecond for 10 seconds Board Input Test While in service mode pres...

Page 9: ...ds Go to Wet Clothes page 2 06 Locked rotor Motor not turning after 10 consecutive retry attempts Will display Lr Go to Motor Control Board Output Test page 5 07 Not Used DIAGNOSTIC CODES Number of Cy...

Page 10: ...in power cord washer at power supply outlet 3 If a condition still exists replace machine control board 12 14 Not Used 15 Stuck key A key is sensed to be pressed for more than 75 seconds the key shal...

Page 11: ...iled on machine control board Door sense switch is read as open and the door locked switch is read as locked Go to Door Lock Test page 6 22 Door switch seen open during cycle Door switch is read as op...

Page 12: ...December 2004 12 16025861 2004 Maytag Services WARNING To avoid risk of electrical shock personal injury or death disconnect power to washer before servicing unless testing requires it Wiring Diagram...

Page 13: ...DE FONTAINE FOUNTAIN LIGHT VOYANT DE FONTAINE FRONT WEIGHT DISPLACEMENT SWITCH CONTACTEUR DE D S QUILIBRE DU POIDS AVANT FUSE FUSIBLE FUSE BLOCK BLOC FUSIBLES FZ LITE SWITCH CONTACTEUR DE VOYANT DU CO...

Page 14: ...NTERRUPTEUR DE REMPLISSAGE UNIPOLAIRE UNIDIRECTIONNEL STATOR STATOR SUPER COOL TR S FRAIS SUPPLY LINE CONDUITE D ALIMENTATION SYSTEM RELAY RELAIS DE SYST ME TAN TN BRONZE BR TCO MAG TCO MAG TERM BLOCK...

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