Neptune MAH5500B Series Technical Information Download Page 5

16025861                                                               5                                                      

 December 2004

                                                                                                                             ©2004 Maytag Services

Figure 1
Motor Control Board/JP4 Connector

Figure 2– Schematic – Motor Harness

8.

If motor does not run;

Check for 120 VAC at the motor control board har-

ness. 

See Figure 1.

If voltage is present,

 then problem lies with the

motor and motor control system.

Check for loose electrical connections at mo-

tor and motor control board.

Check phase windings of the motor. 

See Fig-

ure 2. 

 If motor windings are good, replace the

motor control board.

If voltage is not present;

Check loose electrical connections at machine
control board or broken wires in harness.

Check door actuator switch and related wiring.

Door Lock Test

Placing the washer into the Service Mode and
manually locking and unlocking the
door mechanism through the control panel can
verify the door lock.  

Note:

 The relay on the control

board for the door unlock mechanism is disabled if
the motor control board indicates the spinner speed
is > 7 RPM.
1. Place the washer into Service Mode. (See

Service Mode)

2. Advance to the Board Output Test and press

max extract

 to 

lock the door

.  A lock signal

will be sent to the solenoid every second for 10
seconds. If the door does not lock; use a
voltmeter, look for 120VAC, 60 millisecond
pulse to the locking solenoid.

7. Press 

stain cycle

 to start the motor control

output test. This will send 120VAC to the motor
control board.  The motor control will immediately
execute a test routine and the motor should run,
rotating the spinner at 50 rpm.

3.

If signal is present

, then the door lock sole-

noid is bad and the  door lock mechanism must
be replaced. (Assuming the door was fully
closed.)  To stop the signal, press  

max extract

again.

4.

If signal is not present,

  check electrical

connections at switch or at control board.
Check for proper outputs from the control board
at Conn P1(1) and Neutral leg of power cord. If
voltage is present, fix electrical connections or
change wire harness. If no voltage is found, go
to P8(4)  and Neutral on power cord to verify
120VAC coming into the board. If voltage is not
present check the door actuator switch. (make
sure door is closed.)  If voltage is present,
change machine control board.

5. Access 

Board Output Test

 by touching the 

rinse

key to activate.

6. The door must be locked to access 

Motor Con-

trol Board Output  Test.

 To lock the door press

max extract

.  Press 

max extract 

again stop the

door lock output test once the door is locked.

!

WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing,
unless testing requires it.

Troubleshooting

Summary of Contents for MAH5500B Series

Page 1: ...trol Test Washer does not tumble during some drains and rinse fills No Water Fill Check to make sure water supply turned on fully Normal water level is only 2 5 to 5 inches inside the spinner Check fo...

Page 2: ...mperature of the water in the tub This may appear to be significantly warmer cooler than expected Are both faucets on fully Make sure temperature selection is correct Make sure hoses are connected to...

Page 3: ...ety check the door must be opened at the completion of every cycle nF No fill the machine has tried to fill but cannot See No Water Fill PF Power failure power to the machine has been lost during the...

Page 4: ...While in quick service cycle the pressing of the hand wash will suspend the machine at this step for 30 minutes until the Hand Wash key is pressed again All LED s will flash on and off while the cycl...

Page 5: ...e a voltmeter look for 120VAC 60 millisecond pulse to the locking solenoid 7 Press stain cycle to start the motor control output test This will send 120VAC to the motor control board The motor control...

Page 6: ...machine control board by reading DC voltage between P4 4 and P4 8 If voltage is present at the machine control board check voltage at pressure switch between BU and BR If voltage present at pressure s...

Page 7: ...n sturdy key Check for hot water flow at the dispenser If no hot water flow check the hot water valve for 120 VAC between OR and WH If 120 VAC is present at the hot valve replace the water valve If 12...

Page 8: ...p Stain Cycle Motor Control Extra Rinse Unlock Door Sends a pulse every second for 10 seconds Max Extract Lock Door Sends a pulse everysecond for 10 seconds Board Input Test While in service mode pres...

Page 9: ...ds Go to Wet Clothes page 2 06 Locked rotor Motor not turning after 10 consecutive retry attempts Will display Lr Go to Motor Control Board Output Test page 5 07 Not Used DIAGNOSTIC CODES Number of Cy...

Page 10: ...in power cord washer at power supply outlet 3 If a condition still exists replace machine control board 12 14 Not Used 15 Stuck key A key is sensed to be pressed for more than 75 seconds the key shal...

Page 11: ...iled on machine control board Door sense switch is read as open and the door locked switch is read as locked Go to Door Lock Test page 6 22 Door switch seen open during cycle Door switch is read as op...

Page 12: ...December 2004 12 16025861 2004 Maytag Services WARNING To avoid risk of electrical shock personal injury or death disconnect power to washer before servicing unless testing requires it Wiring Diagram...

Page 13: ...DE FONTAINE FOUNTAIN LIGHT VOYANT DE FONTAINE FRONT WEIGHT DISPLACEMENT SWITCH CONTACTEUR DE D S QUILIBRE DU POIDS AVANT FUSE FUSIBLE FUSE BLOCK BLOC FUSIBLES FZ LITE SWITCH CONTACTEUR DE VOYANT DU CO...

Page 14: ...NTERRUPTEUR DE REMPLISSAGE UNIPOLAIRE UNIDIRECTIONNEL STATOR STATOR SUPER COOL TR S FRAIS SUPPLY LINE CONDUITE D ALIMENTATION SYSTEM RELAY RELAIS DE SYST ME TAN TN BRONZE BR TCO MAG TCO MAG TERM BLOCK...

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