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8 Notes & troubleshooting
Error
Troubleshooting measures
The system cannot be
switched on (no display)
• Remove the battery from the holder, reinsert it and plug it in again if necessary.
• Check the plugs, contact surfaces and contacts on the display and battery for contamination. Metal particles can
accumulate and remain stubbornly adhered, especially in magnetic plugs.
• Press the battery button so that the LEDs light up.
The battery cannot be
charged
• Carefully check the battery charger plug and the battery socket for deposits. If it is a magnetic plug/socket, metal
particles are quickly deposited.
• Is the ambient temperature less than 0°C? The battery cannot be charged below 0°C. Always charge the battery
at room temperature.
• Refer to the charging instructions, especially the error codes, in the battery charger's user manual.
No motor assistance
(display in operation,
motor assistance not
available)
• Remove the battery from the holder and reinsert it. If necessary, reconnect the plug.
• Fully charge the battery once.
• Turn the display down from the holder dock, wait about 1 minute, and then turn it back up again.
• Check that all plugs are seated correctly and check all cables for cable breakage, e.g. due to strong bends.
• Does a fault indication appear on the display? If yes, please consult your specialist dealer if necessary.
Recuperation does not
work
• Is the battery state of charge greater than 90%? Recuperation only works when the battery state of charge is less than
or equal to 90%.
• Is the current speed less than 10 km/h? No recuperation takes place below 10 km/h.
• Is the current speed more than 40 km/h? Above 40 km/h the recuperation power decreases.
• Is the ambient temperature < 0°C? The battery cannot be charged below 0°C cell temperature, which also means that
recuperation is not possible.
The motor does not
deliver full power
• The motor may be in the high temperature range. From 80°C electronic temperature the power is successively reduced.
Let the pedelec cool down for about 10 minutes (in the shade) and then resume the ride.
• With decreasing battery charge, the performance and also the top speed decrease slightly. With an almost empty
battery, the maximum speed can be 2-3 km/h below the level when driving with a fully charged battery.
Range appears to be too
short
The range depends on:
• Driving profile
• Assistance mode
• Tyre pressure
• Riding behaviour
• Fitness level
• Total weight
• External temperatures
• Battery capacity
• Selected route
• Smartphone charging via display
If one of these factors is not optimal, the range can already be significantly lower.
Example:
At an outdoor temperature of
0°C, the range can be reduced by 30-40%.
8.5 Error symptoms and possible measures
