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Nelsen Corporation (“Nelsen”) provides this limited warranty as described below (the “Limited Warranty”).
Limited Warranty
Subject to the terms of this Limited Warranty, Nelsen warrants to the original buyer (“Buyer”) of this Water Conditioner
product (the “Product”) solely from a Nelsen authorized dealer that the Product will be free from defects in material or
workmanship for a period of one (1) year after the date of original installation. This Limited Warranty shall apply only if
the Product is installed, operated and maintained in strict accordance with Nelsen’s or the manufacturer’s guidelines
and other legal requirements. The Product is sold with the understanding that Buyer has independently determined
the suitability and compatibility of such Product for Buyer’s purposes. Any statements, technical information or
recommendations concerning the Product or any parts therein by Nelsen are based upon data provided to Nelsen by its
suppliers and believed to be accurate, but do not constitute a guarantee or warranty. This Limited Warranty shall not
cover and shall be null and void if, in Nelsen’s discretion, the Product, or any parts therein, are: (a) manufactured by a
third party manufacturer; (b) modified after sale or use of replacement parts not specified by manufacturer requirements;
(c) improperly installed, stored, used, operated, handled or maintained; or (d) abused, misused or otherwise damaged
for any reason, including due to negligence, weather, fire, lightning, power surges or other acts of God or exposure to
freezing or hot water or the effects of normal wear and tear.
Third Party Warranties
In lieu of the above Limited Warranty, the Product, or any parts therein, may be covered by a third-party manufacturer’s
warranty. Nelsen’s authorized dealer will provide Buyer with a copy of any third-party manufacturer warranty prior to
purchase. Nelsen shall transfer and assign to Buyer any and all third-party manufacturer’s warranties on the Product,
or any parts therein, subject to the conditions and exclusions in the manufacturer’s warranty. Buyer’s exclusive remedy
under such third-party manufacturer’s warranty shall be against such third-party manufacturer and not Nelsen. Buyer
may need to register the Product with a third party manufacturer in order to obtain its warranty.
Additional Conditions
• This Limited Warranty does not cover any membranes or filters.
• This Limited Warranty shall not cover the Product if operated at water pressures or water temperatures or with
water contaminants that exceed manufacturer’s guidelines.
• The Product may include interconnecting piping that may have leaks, even if tested at the time of manufacture,
due to pipe vibrations and handling. The installer of the goods is responsible for checking the system for leaks upon
start-up and making any repairs if necessary.
• This Limited Warranty does not cover damage or failure of the Product, or any part therein, caused by friction, wear,
chemical attack or debris build-up on wear parts. For purposes hereof, “wear parts” shall include, without limitation,
end cap quad rings and parts requiring replacement under recommended maintenance procedures, including,
without limitation, o-rings and gaskets.
Warranty Claims
All claims under this Limited Warranty shall be submitted by Buyer to the authorized Nelsen dealer who sold the
Product in writing and shall include the Buyer’s name, address, telephone number, date of purchase of the Product,
receipt evidencing proof of purchase and a copy of this Limited Warranty. Nelsen or its authorized dealer will investigate
the claim. Buyer must fully cooperate in investigating and evaluating the claim, including, without limitation, providing
additional information upon request. TO BE ELIGIBLE FOR COVERAGE UNDER THIS LIMITED WARRANTY, BUYER
MUST SUBMIT A CLAIM WITHIN SIXTY (60) DAYS OF THE DATE THAT THE ALLEGEDLY DEFECTIVE PRODUCT OR
PART IS FIRST DISCOVERED BY BUYER AND, IN NO EVENT, LATER THAN SIXTY (60) DAYS AFTER THE WARRANTY
PERIOD HEREIN.
Continued on next page.
Appendix C - Controller Limited Warranty
