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Troubleshooting

22

1.

Hold the overflow container with one hand and un-

screw it with the other hand.

Hold the overflow container level to prevent liquid

from leaking out.

2.

Empty the overflow container and rinse it out.

3.

If required, unscrew the screw and clean the over-

flow container without the screw in the dishwasher.

4.

Clean the overflow container before screwing it

back into place.

5.

Ensure that the supply to the overflow container is

not blocked.

Remove any objects that have entered the appli-

ance once it has cooled down. To do this, remove

the grease filter.

T rou ble s h ootin g

25  Troubleshooting

You can rectify minor faults on your appliance yourself.

Read the troubleshooting information before contacting

after-sales service. This will avoid unnecessary costs.

WARNING ‒ Risk of injury!

Improper repairs are dangerous.

Repairs to the appliance should only be carried out

by trained specialist staff.

If the appliance is defective, call Customer Service.

→ 

"Customer Service", Page 24

WARNING ‒ Risk of electric shock!

Improper repairs are dangerous.

Repairs to the appliance should only be carried out

by trained specialist staff.

Only use genuine spare parts when repairing the

appliance.

If the power cord or the appliance power cable of

this appliance is damaged, it must be replaced with

a special power cord or special appliance power

cable, which is available from the manufacturer or

its Customer Service.

25.1 Warnings

Notes

¡

If   or   appears in the displays, press and hold the

sensor for the respective cooking zone and read the

fault code.

¡

If the fault code is not listed in the table, disconnect

the hob from the power supply and wait 30 seconds

before reconnecting it. If this display appears again,

contact customer service and specify the exact fault

code.

¡

If an error occurs, the appliance does not switch to

standby mode.

¡

In order to protect the appliance's electronic parts

from overheating or surge currents, the hob may

temporarily reduce the power level.

25.2 Information on the display panel

Fault

Cause and troubleshooting

No displays light up.

The power supply has been disconnected.

Use other electrical appliances to check whether there has been a power failure.

The appliance has not been connected as shown in the circuit diagram.

Connect the appliance in accordance with the circuit diagram.

Electronics fault

If you are unable to rectify the fault, inform the technical after-sales service.

Ventilation system not

working

The appliance has not been connected as shown in the circuit diagram.

Connect the appliance in accordance with the circuit diagram.

The displays flash.

The control panel is wet or an object is covering it.

Dry the control panel or remove the object.

Summary of Contents for V5 HQ4 0 Series

Page 1: ...Induction hob with integrated ventilation system Information for Use V5 HQ4 0...

Page 2: ...ext owner Do not connect the appliance if it has been damaged in transit 1 2 Intended use Only a licensed professional may connect ap pliances without plugs Damage caused by in correct connection is n...

Page 3: ...from flue gases being drawn back in Room air dependent heat pro ducing appliances e g gas oil wood or coal operated heaters continuous flow heaters or water heaters obtain combustion air from the room...

Page 4: ...grilles may cause accidents Never use hob protective grilles Metal objects on the hob quickly become very hot Never place metal objects such as knives forks spoons and lids on the hob The appliance b...

Page 5: ...n the hob Check the cookware Lift the cookware when moving it Scratches Salt sugar or sand Do not use the hob as a work surface or storage space Damage to the appli ance Cooking with frozen cookware N...

Page 6: ...so match the size of the cooking zone If cookware is not detected on a cooking zone place this on the cooking zone with the next smallest diameter 4 1 Size and characteristics of the cookware To be ab...

Page 7: ...you can obtain these from spe cialist retailers from our after sales service or from our official website Air extraction set Air recirculation set Odour filter for recirculating air mode Acoustics fi...

Page 8: ...the hob reaches the power indicated in the table in order to reduce the preheating times and keeps them running for a certain time provided the other cooking zone on the same side is not in use 5 5 C...

Page 9: ...ce with a damp cloth You can find a list of recommended detergents on the official website www neff international com More information on care and cleaning Page 20 8 2 Preparing the appliance To ensur...

Page 10: ...t set the power level 8 9 When cooking with the lid on reduce the power level as soon as you see steam escaping The cooking result is not affected by the steam escap ing After cooking place a lid on t...

Page 11: ...ion system If you assign a power level to the first cooking zone the air extraction system will start up automatically The ventilation setting lights up on the ventilation sensor After the automatic s...

Page 12: ...r level and the same settings 12 1 Positioning the cookware Use cookware that fits into the cooking zones 12 2 Switching on CombiZone 1 Select one of the two cooking zones and set the power level 2 Pr...

Page 13: ...is activated 14 2 Switching off PowerBoost 1 Select the cooking zone 2 Touch a The display goes out and the cooking zone switches back to power level a The function is switched off Note In certain cir...

Page 14: ...ure may differ from the selected temperature level 17 2 Switching on the Frying Sensor 1 Place the empty cookware on a cooking zone 2 Select the cooking zone 3 Press a and the preset temperature light...

Page 15: ...gets 180 200 8 12 Fish fingers 180 8 12 Chips 200 220 4 8 Stir fries 160 180 6 10 Spring rolls 180 200 8 15 Pasties croquettes 200 220 6 8 Sauces Tomato sauce 120 20 30 Cream sauce 110 120 10 20 B cha...

Page 16: ...o not change any settings The cooking zone displays and switches itself off The time depends on the selected power level Power level Time 1 0 1 5 10 hours 2 0 3 5 5 hours 4 0 5 0 4 hours 5 5 6 5 3 hou...

Page 17: ...on for the ventilation system If your hob is working in air extraction mode the ventilation system is switched on at the power level for approx 6 minutes If your hob is working in circulating air mode...

Page 18: ...Please consult the documents supplied by Home Connect Please also follow the instructions in the Home Con nect app Notes Please note the safety precautions in this instruction manual and make sure th...

Page 19: ...Home Connect app and will be able to start the software update via the app Once the update has been successfully downloaded you can start in stalling it via the Home Connect app if you are in your ho...

Page 20: ...n 24 3 Cleaning profiles Clean the profiles if they are dirty or stained after use Note Do not use a glass scraper 1 Clean using warm soapy water and a soft cloth Wash new sponge cloths thoroughly bef...

Page 21: ...li ance 24 5 Odour filter or acoustics filter You can obtain odour filters or acoustics filters from specialist retailers customer service or in the online shop Notes Replace the odour filters when th...

Page 22: ...his appliance is damaged it must be replaced with a special power cord or special appliance power cable which is available from the manufacturer or its Customer Service 25 1 Warnings Notes If or appea...

Page 23: ...any button to switch off the display so that you can set the cooking zone The operating voltage is incorrect and outside of the normal operating range Contact your energy supplier The hob is not conn...

Page 24: ...nts that are li censed by the copyright holders as free or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence informat...

Page 25: ...ce Milk temperature 7 C 16 cm saucepan without lid ingredients 40 g but ter 40 g flour 0 5 l milk with 3 5 fat content and a pinch of salt Preparing B chamel sauce 1 Melt the butter stir in the flour...

Page 26: ...Heating up Duration approx 2 min 30 sec power level 9 Simmering Power level 2 30 8 Roasting a pork loin Initial temperature of the loin 7 C 24 cm pan without lid ingredients 3 pork loins total weight...

Page 27: ......

Page 28: ...er te GmbH Carl Wery Stra e 34 81739 M nchen GERMANY 9001868393 9001868393 030728 en Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Roa...

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