What is not covered?
Wear and tear, including wear and tear through normal use on Multi-fuel
fire grates and cast-iron firebox liners.
Labor costs relating exclusively to components not manufactured by Glen
Dimplex.
Damage caused by incorrect use or the burning of treated or painted
wood, driftwood or other fuels which are not recommended;
Travel costs for a distance greater than 50 km from the nearest approved
Nectre Heating Service Agent. (The location of the Wood Fire must be
advised to Glen Dimplex or its sales agents at the time of purchase or
using warranty registration form)
Defects, malfunctions, or failures caused by incorrect installation, poor
installation, normal wear and tear, misuse, neglect, accidental damage,
or failure to follow operating instructions in the Owner's Manual (including
fuel selection, product operation and maintenance instructions), repairs or
modifications by persons not authorised by Glen Dimplex, use of parts
not supplied by Glen Dimplex, or damage or other events which have
occurred since the product left the control of Glen Dimplex.
Direct, indirect, or consequential losses or special damages of any kind
(including costs of collection and delivery) other than repair or
replacement of products or components under this warranty, where any
goods are acquired or used for the purposes of a business;
How to obtain warranty service?
Completed Warranty registration form (previous page) needs to be
mailed within 30 days of installation to your Glen Dimplex Warranty
Registration Department.
Warranty Claims must be made at the place of purchase.
Reasonable proof of purchase date is required to make a warranty claim.
You should keep your purchase receipt.
Warranty repair will be completed according to the normal work practices
of the service agent.
Make the faulty part(s) available to Glen Dimplex for inspection so that
the validity of the claim can be established by them.
Manufactured in New Zealand by:
GLEN DIMPLEX NEW ZEALAND LTD
NZ Registration No – 1506305
P.O. Box 58473, Botany,
Manukau, Auckland 2163
Phone: 0800 666 2824
Fax : 09 274 8472
Email :
Web :
www.nectre.co.nz
*Glen Dimplex New Zealand Ltd reserves the right to change specifications, the content of this manual or the design of its product
without prior notice.
