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NEC XN120 Vision, Feature Manual

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NEC XN120 Vision Feature Manual Download Page 117

 

Features 

Features Manual 

115

 

Long Conversation Cutoff 

 

n 

Description 

For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a 
defined length of time. The timer begins when the trunk is seized and disconnects the call after the 
timer expires. 
When used with the Warning Tone for Long Conversation feature, the system can provide a warning 
tone on outgoing trunks calls before the call is disconnected. This tone is not available to analogue 
single line telephone users nor is it available for incoming calls. 
 

Conditions 

None 

 

Default Setting 

Disabled. 

 

n 

Programming 

Ø 

14-01-14 : Basic Trunk Data Setup - Long Conversation Cutoff 

Ø 

14-01-15 : Basic Trunk Data Setup - Long Conversation Alarm Before Cut Off 

Ø 

20-06-01 : Class of Service for Extensions 

Ø 

20-13-02 : Class of Service Options (Supplementary Service) 

- Long Conversation Cutoff (Incoming) 

Ø 

20-13-03 : Class of Service Options (Supplementary Service) 

- Long Conversation Cutoff (Outgoing) 

Ø 

20-21-03 : System Options for Long Conversation 

- Long Conversation Cutoff Timer for Incoming Calls 

Ø 

20-21-04 : System Options for Long Conversation 

- Long Conversation Cutoff Timer for Outgoing Calls 

 

n 

Related Features 

Ø 

Central Office Calls, Answering/Central Office Calls, Placing 

Ø 

Direct Inward System Access (DISA)/Tie Lines 

Ø 

Warning Tone for Long Conversation 

 

n 

Operation 

Feature is automatic once programmed. 

 

Summary of Contents for XN120 Vision

Page 1: ...Features Manual Issue 1 2 Date April 2005 991434 5 ...

Page 2: ...d password DSS Console Remove Alternate answer option Remove the statement there is no limit to the number of 64 button console per extension Revise operation to XN120 method Headset Add headset type limitations LCR Least Cost Routing add additional operation detail Add Line Reversal Loop Keys Add a note that each phone has a loop key on key 10 Message Waiting Remove ring reminder and VRS announce...

Page 3: ... this manual does not constitute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC Infrontia Ltd has no obligation to provide any updates or corrections to this manual Further NEC Infrontia Ltd also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No r...

Page 4: ...Yes No Wall Mount Kit Yes Built in Yes Built in Yes Built in Yes Built in The BLF Busy Lamp Field on Additional Programmable Keys are not available on the standard type Key Telephones 12TD 6TD Alphanumeric Display Indicator DC Dial Control Key LND Last Number Dial Key Programmable Function Keys CHECK Key CLEAR Key OPAC Operation Access Key CALL Key FLASH Key TRFR Transfer Key DND CONF Key Do Not D...

Page 5: ...ternal Internal All Call DOOR1 DOOR2 Doorphone Call Doorphone 1 and 2 NT Night Mode Switching M W Message Waiting SG VC Intercom Call Mode Switching Signal Voice TRFR Transfer 64 DSS Keys IZ1 1 7 2 8 3 4 6 5 9 15 10 16 11 12 14 13 17 23 18 24 19 20 22 21 25 31 26 32 27 28 30 29 33 39 34 40 35 36 38 37 41 47 42 48 43 44 46 45 49 55 50 56 51 52 54 53 57 63 58 64 59 60 62 61 IZ2 IZ3 IZ4 EZ1 EZ2 EAZ A...

Page 6: ...Location of Controls Features Manual 3 24 Button Add On Console 3 24 Button Add On Console 24 Keys ...

Page 7: ... Common Abbreviated bins can be set either with Program 13 04 01 or with Service Code 853 They can be dialled by pressing the DC key or Service Code 813 followed by the bin number Group Abbreviated Dialling At default there are no groups assigned in Program 13 02 01 There are up to 32 groups available You can set the quantity of bins available for each group the quantity must be in multiples of 10...

Page 8: ...There are no Group Abbreviated Dialling bins assigned n Programming Ø 13 01 03 Abbreviated Dialling Function Setup Common Abbreviated Dialling Bins Ø 13 02 01 Group Abbreviated Dialling Bins Ø 13 03 01 Abbreviated Dialling Groups Assignment for Extensions Ø 13 04 01 Abbreviated Dialling Number and Name Ø 13 05 01 Abbreviated Dialling Trunk Group Ø 14 02 06 Analogue Trunk Data Setup Pause Time Ø 15...

Page 9: ...nter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 Enter characters Accepts an entry only required if two letters on the same key are needed ex STA DND CONF Clear the character entry one character at a time CLEAR Clear all the entries from the point of the flashing cursor and to the right 7 Press HOLD 8 Press SPK to...

Page 10: ...unk Group Routing selects the trunk for the call If you have a DSS Console you may be able to press a DSS Console key to chain to a stored number To check your stored Abbreviated Dialling numbers display phone only 1 Press CHECK 2 For Common Abbreviated Dialling press DC key Dial the Abbreviated Dialling Code e g common code 001 If the entire stored number is too long for your phone s display pres...

Page 11: ... 0 9 and During programming you can use wild cards to streamline entering codes into system memory For example the entry 123W lets users dial Verified Account Codes from 1230 through 1239 Operator Notification To prevent Account Code abuse the system can notify the operator each time an Account Code violation occurs This can happen if the user fails to enter an Account Code if Forced or enters a V...

Page 12: ...t Code entry B If the system has Account Codes disabled the digits dialled e g 1234 appear on the SMDR report as part of the number dialled C Do not use an asterisk within a PBX access code when using Account Codes Otherwise after the the trunk will stop sending digits to the central office Default Setting Account Codes are disabled n Programming Ø 14 01 11 Basic Trunk Data Setup Account Code Ø 15...

Page 13: ... using 0 9 and If you make an incorrect entry your system may automatically alert the operator If Account Codes are hidden each digit you dial will show an character on the telephone s display 4 Dial OR Press your Account Code key PGM 15 07 or SC 851 code 50 5 Dial the number you want to call If you hear stutter dial tone after dialling the number ARS is requesting that you enter an ARS Authorizat...

Page 14: ...Code entry 5 Dial number you want to call If you hear stutter dial tone after dialling the number ARS is requesting you to enter an ARS Authorization Code Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes To enter an Account Code at a single line set 1 Access trunk for outside call You can access a trunk by dialling a code Refer to Central Office Calls ...

Page 15: ...m of a meeting or an appointment There are two types of Alarms Alarm 1 sounds only once at the preset time Alarm 2 sounds every day at the preset time Conditions Single line sets will ring and Music on Hold will be heard when the alarm sounds Default Setting Alarm is enabled n Programming Ø 20 01 06 System Options Alarm Duration n Related Features None ...

Page 16: ...or tone will be heard instead 5 At system phone press SPK to hang up OR At single line set hang up To silence an alarm 1 At system phone press CLEAR OR At single line set lift handset The single line set user will hear Music on Hold when the handset is lifted To check the programmed alarm time 1 Press CHECK 2 Dial 827 3 Dial alarm type 1 or 2 The programmed time displays 4 Press CLEAR To cancel an...

Page 17: ...table when the telephone has background music enabled The day of week is only available in English regardless of the language setting of the telephone Default Setting Enabled for all display telephones n Programming Ø 15 02 01 Display Language Ø 20 06 01 Class of Service for Extensions Ø 20 11 08 Class of Service Options Hold Transfer Service Transfer Information Display n Related Features Caller ...

Page 18: ...Queuing these unanswered calls would normally stack up for the attendant until they can be processed Attendant Call Queuing is a permanent non programmable system feature for each telephone assigned in Program 20 17 01 Attendant call queuing is automatic for incoming exchange line calls to a Ring Group Program 22 04 01 to place phones into ring groups The 32 call queue total include Intercom DISA ...

Page 19: ...oute Access Service Type Ø 44 02 03 Dial Analysis Table for ARS F Route Access Additional Data Ø 44 02 04 Dial Analysis Table for ARS F Route Access Dial Tone Simulation Ø 44 03 01 Dial Analysis Extension Table Dial Ø 44 03 02 Dial Analysis Extension Table Table Number Ø 44 03 03 Dial Analysis Extension Table Table Number 251 Ø 44 03 04 Dial Analysis Extension Table Next Table Number Ø 44 04 01 AR...

Page 20: ...es Manual 18 n Related Features Ø Abbreviated Dialling Ø Central Office Calls Placing Ø Dial Tone Detection Ø Toll Restriction Ø Trunk Group Routing Ø Trunk Queuing Camp On n Operation Automatic when it is programmed ...

Page 21: ...sion is idle Conditions Refer to the XN120 Getting Started Guide 991409 5 Default Setting Not installed n Related Features Ø Music on Hold Ø Single Line Telephones n Programming Ø 10 03 01 PGDU Ø 20 06 01 Class of Service for Extensions Ø 20 13 30 Class of Service Options Supplementary Service Background Music Ø 33 01 ACI Setting n Operation To turn Background Music on or off 1 Press a SPK key 2 D...

Page 22: ...l parties to a telephone conversation may be required such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation prior to monitoring or recording the telephone conversation Conditions None Default Setting Disabled n Programming Ø 11 12 08 Service Code Setup for Service Access Barge In Ø 11 16 02 One Digit Service Code Setup Barge I...

Page 23: ... 07 or SC 851 34 3 Dial busy extension To Barge In to a Conference call dial the extension number of a user active on a Conference call an intrusion tone is heard by all parties depending on system programming and all display system phones show the joined party If Barge In is not possible the extension user will hear a warning tone Not available for DISA or tie line trunks 1 Dial the extension num...

Page 24: ...in however if the second extension in the chain is forwarded off premise 713 6 trunk access code destination telephone number B Periodic reminder message requires a DSPDB board for Voice Response System VRS C Call Forwarding an extension in a Department Group will prevent that extension from receiving Department Pilot Calls D If a Programmable Function key is not defined for Call Forwarding 10 17 ...

Page 25: ...alls only 5 Press SPK to hang up hang up at SLT if you dialled 888 in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated Press Call Forwarding key PGM 15 07 or SC 851 code 10 for Forward All Calls Immediately PGM 15 07 or SC 851 code 11 for Forward when Busy PGM 15 07 or SC 851 code 12 for Forward when Unanswered PGM 15 07 or SC 851 code ...

Page 26: ...ID and tie line calls to the forwarded extension Transferred calls Fixed Call Forwarding Chaining Fixed Call Forward Chaining allows Fixed Call Forwards to loop from one extension to the next For example you could have the chain 201 202 203 204 set up for Fixed Call Forwarding when Busy If extension 201 is busy calls to 201 route to 202 If 202 is also busy the calls route to 203 and so on Chaining...

Page 27: ...ptions for Transfer Delayed Call Forwarding Time Ø 24 06 01 Fixed Call Forwarding Ø 24 07 01 Fixed Call Forwarding Off Premise n Related Features Ø Alphanumeric Display Ø Call Forwarding Ø Call Forwarding Off Premise Ø Multiple Directory Numbers n Operation None ...

Page 28: ... Premise Call Forwarding allows Door Box callers to be transferred automatically to the pre programmed external party The destination telephone number is stored in the Common Abbreviated Dial area This feature may be used in case a co worker is out of the office All incoming calls for their extension will be automatically transferred to their external number example cell phone Off Premise Call For...

Page 29: ...number to which your calls should be forwarded 4 System Phone only Press HOLD 5 Press SPK or hang up at SLT to hang up if you dialled 713 in step 1 Your DND or Call Forwarding Device Programmable Function Key flashes To cancel Call Forwarding Off Premise 1 At system phone press a SPK key Dial 713 OR Press Call Forward Device key PGM 15 07 or SC 851 17 OR At SLT lift handset and dial 713 2 Dial 6 H...

Page 30: ... 1 At system phone press a SPK key Dial 822 OR Press Call Forward Device key PGM 15 07 or SC 851 54 OR At SLT lift handset and dial 822 2 Dial 0 3 Press SPK or hang up at SLT to hang up Your DND or Off Premise Call Forwarding Programmable Function Key stops flashing ...

Page 31: ...ed see Conditions below Off Premise Call Forward for Door Boxes Off Premise Call Forwarding allows Door Box callers to be transferred automatically to the pre programmed external party The destination telephone number is stored in the Common Abbreviated Dial area This feature may be used in case a co worker is out of the office All incoming calls for their extension will be automatically transferr...

Page 32: ...flashes To cancel Call Forwarding Off Premise 1 At system phone press a SPK key Dial 848 OR Press Call Forward Device key PGM 15 07 or SC 851 10 OR At SLT lift handset and dial 848 2 Dial 0 3 Press SPK or hang up at SLT to hang up if you dialled 848 in step 1 Your DND or Call Forwarding Device Programmable Function Key stops flashing Off Premise Call Forwarding for Door Boxes These operations are ...

Page 33: ...led n Programming Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 11 01 Class of Service Options Hold Transfer Service Call Forwarding with Follow Me n Related Features Ø Programmable Function Keys n Operation To activate Call Forward Follow Me 1 At a system phone other than your own press a SPK key and dial 888 OR Press Call Forward Station key PGM 15 07 or SC...

Page 34: ...need to get through Conditions None Default Setting Disabled n Programming Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 13 04 Class of Service Options Supplementary Service Call Forwarding DND Override n Related Features Ø Programmable Function Keys n Operation To override an extension s Call Forwarding or Do Not Disturb 1 Call the forwarded or DND extension...

Page 35: ... the feature Transferred Department Group all ring mode Door Box Virtual Extension Conditions A After pressing the Call Redirect key the call will not recall the extension B The pre defined destination has to be an extension number or voice mail pilot number Default Setting Disabled n Programming Ø 15 07 01 Programmable Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 11 16 Class of S...

Page 36: ...the call For outgoing trunk calls the Call Timer starts about 10 seconds after the user dials the last digit Conditions None Default Setting Enabled n Programming Ø 20 13 36 Class of Service Options Supplementary Service Caller Timer Ø 20 06 01 Class of Service for Extensions Ø 21 01 03 System Options for Outgoing Calls Trunk Interdigit Time External n Related Features Alphanumeric Display n Opera...

Page 37: ...Answer Split Answer for SLT Ø 15 07 01 Programming Function Keys Ø 20 18 06 Service Tone Timer Call Waiting Tone Timer n Related Features Ø Callback Ø Dual Line Appearance Off Hook Signaling Ø Off Hook Signaling Ø Programmable Function Keys Ø Transfer Ø Trunk Queuing Camp On n Operation To Camp On to a busy extension 1 Call busy extension 2 Dial 850 or Press Camp On key PGM 15 07 or SC 851 35 3 Do...

Page 38: ...back ring the system cancels the Callback 4 As soon as caller B answers the system sets up an Intercom call between A and B Callback Automatic Answer determines how an extension user answers the Callback ring When Callback Automatic Answer is enabled a user answers the Callback ring when they lift the handset When Callback Automatic Answer is disabled the user must press the ringing line appearanc...

Page 39: ... have Callback Automatic Answer you automatically place a call to the formerly busy extension when you lift the handset If you don t have Callback Automatic Answer you must press the ringing line appearance to place the call To cancel a Callback 1 At system phone press a SPK key and Dial 870 OR At system phone press Camp On key PGM 15 07 or SC 851 35 OR At single line set lift handset and dial 870...

Page 40: ...ere are two types of Caller ID message formats currently available Single Message Format and Multiple Message Format With Single Message Format the telco sends only the caller s phone number DN The DN is either 7 or 10 digits long In Multiple Message Format the telco sends the DN and the caller s name The DN for this format is also 7 or 10 digits long and the name provided consists of up to 15 ASC...

Page 41: ...and number 2 CID name CID name CID name 1 Trunk name Trunk name NN NN NN CID num With Caller ID number Without Caller ID name With name absence code 2 CID num CID num HH MM SS YY MM DD 1 Trunk name Trunk name NN NN NN CID name Without Caller ID number With Caller ID name With number absence code 2 CID name CID name HH MM SS YY MM DD 1 Trunk name Trunk name NN NN NN Name Absence Code Without Caller...

Page 42: ...e then the display will show No Caller Info n Programming Ø 14 01 20 Basic Trunk Data Setup Block Outgoing Caller ID Ø 14 01 21 Caller ID Block Code Ø 14 01 22 Basic Trunk Data Setup Caller ID to Voice Mail Ø 14 02 06 Trunk Receiving Type FSK DTMF Ø 14 02 10 Analogue Trunk Data Setup Caller ID Ø 14 02 16 Analogue Trunk Receive Type FSK DTMF Ø 15 03 09 SLT Caller ID Sending Name and number Ø 15 03 ...

Page 43: ...h are set the extension will take priority over the trunk CGPN Conditions This service may be restricted by the Network provider Default Setting CLIP sending is enabled There are no entries for trunk or extension CLIP n Programming Ø 10 03 05 CLIP Information Sending enable disable for each ISDN BRI circuit Ø 15 01 04 CLIP Information Sending enable disable for each extension Ø 20 08 13 CLIP Infor...

Page 44: ...al Answer along with Universal Night Answer see Night Service When a Universal Night Answer call rings the External Paging an employee can answer the call from the first available phone You might also want to use Universal Answer in a noisy warehouse or machine shop where the volume of normal telephone ringing is not adequate After hearing the ringing over the Paging an employee can then easily pi...

Page 45: ... Service Options Answer Service Automatic Answer of Universal Calls Ø 20 13 23 Class of Service Options Supplementary Service Display the Reason for Transfer Ø 22 01 02 System Options for Incoming Calls Incoming Call Ring No Answer Alarm Ø 22 01 03 System Options for Incoming Calls Ring No Answer Alarm Time Ø 22 01 04 System Options for Incoming Calls DIL No Answer Time Ø 22 03 01 Trunk Ring Tone ...

Page 46: ...to computer generated incoming calls OR 1 If you know the specific line number dial 772 Line number 01 51 To use Universal Answer to answer a call ringing over the Paging system 1 At system phone press a SPK key OR At single line set lift handset Depending on system programming this may answer the call and you can skip Step 2 2 Dial 872 If you hear error tone your extension s Class of Service prev...

Page 47: ...nk Route Access Code Ø 11 12 01 Service Code Setup for Service Access Ø 14 01 01 Basic Trunk Data Setup Trunk Name Ø 14 01 02 Basic Trunk Data Setup Transmit CODEC Gain Type Ø 14 01 03 Basic Trunk Data Setup Receive CODEC Gain Type Ø 14 01 07 Basic Trunk Data Setup Outgoing Calls Ø 14 01 10 Basic Trunk Data Setup DTMF Tones for Outgoing Calls Ø 14 07 01 Trunk Access Map Setup Ø 15 06 01 Trunk Acce...

Page 48: ...system phone press a SPK key OR At single line set lift handset 2 Dial 9 If your system has an Alternate Trunk Route Access code you may dial that instead 3 Dial number OR 1 At system phone press Trunk Group Routing key PGM 15 07 or SC 852 05 Also see the Loop Keys feature 2 Dial number To place a call over a specific trunk 1 At system phone press a SPK key OR At single line set lift handset 2 Dia...

Page 49: ...ve Class of Service 1 in all Night Service modes See the Charts for the default settings of the individual options If changing Class of Service via Service Code An extension can use Service Code 777 to change another extension s Class of Service Program 20 13 28 1 An extension automatically blocks another extension s attempt to change their Class of Service via Service Code 777 Program 20 13 28 0 ...

Page 50: ...c Transfer to Transfer 0 Off 1 On 1 11 10 06 06 Not Used 07 Not Used 08 Not Used 09 Not Used 10 Programmable Function Key Programming Appearance Level Enables disables an extension s ability to program their Appearance function keys using Service Code 852 by default 0 Off 1 On 1 20 13 18 11 Forced Trunk Disconnect analogue trunk only Enables disables an extension s ability to use Forced Trunk Disc...

Page 51: ...tension s ability to use Dial Block 0 Off 1 On 0 09 Hotline Extension Ringdown Enables disables Ringdown Extension for extensions with this COS 0 Off 1 On 0 10 Switching from Handsfree Answerback to Forced Intercom Ringing Enables disables an extension s ability to force Handsfree Answerback or Forced Intercom Ringing for outgoing Intercom calls 0 Off 1 On 1 11 Protect for the call mode switching ...

Page 52: ... Group Enables disables Group Call Pickup for calls ringing an extension s own Pickup Group Service Code 867 0 Off 1 On 1 02 Call Pickup Another Group Group Call Pickup Another Group Enables disables Group Call Pickup for calls ringing outside a group Service Code 869 0 Off 1 On 1 03 Group Call Pickup for Specific Group Enables disables an extension s ability to use Unscreened Transfer 0 Off 1 On ...

Page 53: ...oup Hold 0 Off 1 On 1 10 Group Hold Answer Enables disables an extension s ability to pick up a call on Group Hold 0 Off 1 On 1 11 Automatic On Hook Transfer Enables disables an extension s ability to use Automatic On Hook Transfer 0 Off 1 On 1 12 Call Forwarding Off Premise Enables disables an extension s ability to set up Call Forwarding Off Premise for their phone 0 Off 1 On 0 13 Operator Trans...

Page 54: ...Voice Call Conference 0 Off 1 On 1 10 Barge In Mode Enables the extension s Barge In to be speech mode 0 or Monitor mode 1 0 Off 1 On 0 11 Room Monitor Initiating Extension Enable disable an extension s ability to initiate Room Monitor 0 Off 1 On 0 12 Room Monitor Extension Being Monitored Enable disable an extension s ability to be monitored 0 Off 1 On 0 13 Continued Dialling Enable disable an ex...

Page 55: ...y on seizing virtual extension 0 Off 1 On 1 28 Allow COS to be Changed Enable 1 or disable 0 the ability of an extension s COS to be Changed via Service Code 777 0 Off 1 On 0 29 Paging Display Enables 1 or disables 0 an extension s ability to display paging information 0 Off 1 On 1 30 Background Music In an extension s Class of Service allow 1 or prevent 0 an extension from turning Background Musi...

Page 56: ...ling 0 Off 1 On 0 05 Operator Calling This option enables or disables a DISA or tie trunk caller s ability to dial 0 for the telephone system operator 0 Off 1 On 0 06 Internal Paging This option enables or disables a DISA or tie trunk caller s ability to use the telephone system s Internal Paging 0 Off 1 On 0 07 External Paging This option enables or disables a DISA or tie trunk caller s ability t...

Page 57: ... in step 3 and press HOLD You see MODE4 nn Press HOLD to leave the current value unchanged 7 Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press HOLD You see MODE5 nn Press HOLD to leave the current value unchanged 8 Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD You see MODE6 nn Press HOLD to leave the current va...

Page 58: ...e In on an established Conference This permits for example an attendant or supervisor to join a Conference in an emergency It also allows a co worker to leave a conference and then rejoin the telephone meeting when it is convenient to do so Transfer Call Into Conference An extension with Barge In capability can Transfer a call into an existing Conference This would allow for example an attendant t...

Page 59: ...parties to your Conference you have exceeded the system s Conference limit 5 Repeat steps 2 4 to add more parties Single Line Set 1 Establish Intercom or trunk call 2 Single Line Telephone Recall and dial 826 3 Dial extension you want to add OR Access trunk call 4 Single Line Telephone Recall and repeat step 3 to add more parties OR Recall twice to set up the Conference If you cannot add additiona...

Page 60: ...hen a new call is added to the conference an intrusion tone is heard by all parties in the Conference depending on system programming and all display system phones show the joined party If a Conference is not possible the extension user will hear a warning tone the DISA user will be rerouted to the defined ring group OR the tie line user will hear a busy tone OR Not available for DISA trunks 1 Dia...

Page 61: ...ckly switch the line s mode and be assured that their call would not be monitored If the outside call is on a line key the user just presses the line key to switch modes If the call is on a loop key the user presses their Privacy Release function key instead For systems using the Privacy Mode Toggle option trunks initially have the privacy released If privacy is desired for a trunk use the toggle ...

Page 62: ...ic banking an outside Automated Attendant bulletin boards and Other Common Carriers OCCs After the outside service answers the user can dial digits for whatever options the services allow Without Continued Dialling the system s Toll Restriction will cut off the call after a specific number of dialled digits See Programming below for additional information NOTICE Continued Dialling may make the sys...

Page 63: ...ng LCR access codes You can then get extension billing from the indirect carrier Conditions You must confirm the quantity of CCC digits required by the Network provider otherwise calls will not route correctly Confirm with the Network provider that Cost Centre Codes are supported if you also have Carrier Pre Select CPS operation Default Setting Disabled n Programming Ø 14 01 23 LCR Mode Select typ...

Page 64: ...all rings 210 and the cycle repeats Note When programming the high priority extensions have low priority numbers For example priority 1 has a higher priority than priority 10 Overflow Routing Department Calling also provides overflow routing for extensions within the group If a user directly dials a busy extension within a Department Group the system can optionally route the call to the first avai...

Page 65: ...mber of a Department group following the priority or circular routing The call will continue to ring the extension until it is answered or the calling party hangs up it will not step on to the next available member If the Department Group has Priority Routing enabled and the highest priority member is busy the call will step on to the next available member Calls to the group when all members are b...

Page 66: ...a secondary member of other Department Groups by allocation in Program 16 03 01 Each Department Group can have up to 16 secondary members When a Department Group contains a secondary member allocated in Program 16 03 01 then the simultaneous ring option automatic and manual is not available Conditions When a DIL rings to a Department Group the DIL will not follow overflow programming Programs 22 0...

Page 67: ...K key OR At single line set lift handset 2 Dial department s extension number The system routes the call to the first free phone in the department To log out of your Department Calling Group While you are logged out Department Calling cannot route calls to your extension 1 Press a SPK key 2 Dial 750 1 OR 1 Press Department Calling Log In key PGM 15 07 or SC 851 46 The key lights while you are logg...

Page 68: ...artment group pilot number It is also possible to chain the call forwards for example if department group 01 is forwarded to department group 02 and group 02 is also forwarded extension 250 then calls to department group 01 will ring at extension 250 A call that is forwarded off premise will be disconnected after timers 25 07 07 08 The outgoing trunk route is defined by Program 21 03 01 A free tru...

Page 69: ...up 1 Press SPK to go off hook 2 Dial department group call forward service code 702 3 Dial the department group number 01 to 64 4 Press SPK to hang up 5 Repeat steps 1 to 4 for further department groups Or 6 Press the department group call forward function key 851 58 group number The key will flash red when the call forward is set To cancel the call forward for incoming calls to a department group...

Page 70: ...tment Group Conditions None Default Setting Enabled n Programming Ø 11 16 01 Single Digit Service Code Setup Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 08 12 Class of Service Options Outgoing Call Service Department Step Calling n Related Features Ø Department Calling Ø Programmable Function Keys n Operation To make a Step Call You step through Extension G...

Page 71: ...Ø 20 08 05 Class of Service Options Outgoing Call Service Dial Number Preview n Related Features Ø Central Office Calls Placing n Operation To use Dial Number Preview to place a call system phone only 1 Do not lift the handset or press a SPK key 2 To preview any number press To preview an Abbreviated Dial number press DC 3 Dial number you want to call The number displays 4 To dial out the displaye...

Page 72: ...hese calls provide no Call Progress tones Conditions None Default Setting Disabled n Programming Ø 20 06 01 Class of Service for Extensions Ø 20 18 05 Service Tone Timer System Phone Confirmation Tone n Related Features Ø Single Line Telephones this feature is not available at a single line telephone n Operation To enable Dial Pad Confirmation Tone 1 Press a SPK key 2 Dial 824 To disable Dial Pad ...

Page 73: ...unk Group Routing Trunk Groups Conditions None Default Setting Disabled for manually dialled calls enabled for automatically dialled calls n Programming Dial Tone Detection Program Interaction Method 14 02 05 14 02 11 Result if dial tone not present 0 0 Trunk hangs does not disconnect 0 1 Trunk hangs does not disconnect 1 0 Trunk drops Press a line key OR Dial 805 Trunk number 1 1 Trunk drops 0 0 ...

Page 74: ...displays Flexible DID Service Compatibility You can program the system to be compatible with up to 8 digit DID service Be sure to program your system for compatibility with the provided telco service For example if the telco sends four digits make sure you set up the translation tables to accept the four digits DID Camp On DID Camp On sets what happens to DID calls to busy extensions when you have...

Page 75: ...ch DID Number With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call The system can be programmed to use a trunk ring group the VRS or the voice mail as the programmed destination Each DID number can have two destinations The first destination is for an invalid DID number busy or no answer extension The second destinati...

Page 76: ... phone Ø 22 10 01 DID Translation Table Setup Ø 22 11 01 DID Translation Table Number Conversion Received Number Ø 22 11 02 DID Translation Table Number Conversion Target Number Ø 22 11 03 DID Translation Table Number Conversion Dial In Name Ø 22 11 04 DID Translation Table Number Conversion Transfer Operation Mode Ø 22 11 05 DID Translation Table Number Conversion Transfer Destination 1 Ø 22 11 0...

Page 77: ...l the outside party hangs up B If a DIL rings a Department Group and all agents are busy the system routes the call as follows 1 The trunk rings the overflow destination assigned in 22 08 2 If there is 22 08 assignment or PC Attendant the call rings according to the Ring Group assignments in 22 04 and 22 05 3 If none of the destinations in steps 1 3 above are available the call continues to ring u...

Page 78: ...LL key If you have Ringing Line Preference lifting the handset answers the call If you don t answer the call it may ring other extensions i e the DIL No Answer Ring Group To place a call on your Direct Inward Line 1 Lift handset 2 At system phone press line key for DIL OR Dial 805 and the DIL trunk number e g 05 OR Dial 804 and the DIL trunk group number e g 05 OR Dial 9 for Trunk Group Access 3 D...

Page 79: ...ISA Class of Service options are Trunk Group Routing ARS Access When a DISA caller dials into the system they may be able to dial 9 and place outside calls Any toll charges are incurred by the system The call follows the system s Trunk Group Access or Automatic Route Selection whichever is enabled Trunk Group Access DISA callers may be able to access a specific trunk group for outgoing calls throu...

Page 80: ...eceived digits are used to route the DISA caller or you can select Convert mode where the received digits are passed to the DDI Conversion table When you select the Convert mode the operation of the DISA call is the same as a DDI call as fol lows The trunk port that the DISA call is received on will define the trunk group number Program 14 05 01 The trunk group number will define the DDI table are...

Page 81: ...h Incorrect Dialling Ø 25 04 01 DID DISA Transfer Ring Group With No Answer Busy Ø 25 07 01 System Timers for DID DISA DISA Dial Tone Time Ø 25 07 02 System Timers for DID DISA DID DISA No Answer Time Ø 25 07 07 System Timers for DID DISA DISA Conversation Warning Tone Time Ø 25 07 08 System Timers for DID DISA DISA Long Conversation Disconnect Ø 25 07 09 System Timers for DID DISA DISA Internal P...

Page 82: ...Trunk Group Routing or ARS OR Dial Alternate Trunk Route Access Code if enabled OR Dial 804 a trunk group number 1 25 for an outside call OR Dial 805 a trunk number 1 51 for an outside call OR Dial 813 Common Abbreviated Dialling bin number OR Dial 0 for the operator OR Dial 801 an Internal Paging Zone number 0 1 9 00 01 64 OR Dial 803 an External Paging Zone number 1 8 or 0 for All Call OR Dial 8...

Page 83: ...gram 30 02 The keys are set in Program 30 03 each key has a function number and optional additional data The 24 button console plugs into any system phone with a display via the adaptor socket in the base of the phone it does not take a port on the system The keys are set either via Program 15 07 or by service codes 851 852 from the system phone it is plugged into Each key has a function number an...

Page 84: ...igned to trunk 2 Dial outside number If you don t have Handsfree you must lift the handset to speak Answering a trunk call from your DSS Console 1 Press flashing DSS Console key assigned to trunk If you don t have Handsfree you must lift the handset to speak Calling a Door Box from your 64 button DSS Console 1 Press DOOR1 or DOOR2 If you don t have Handsfree you must lift the handset to talk to th...

Page 85: ...t Switching the Night Service mode from your 64 button DSS Console 1 Press Night Service NT key The NT key will flip the system between DAY1 and NIGHT1 mode Using a DSS Console key as a Programmable Function Key You can store Function codes under DSS Console keys 1 Press DSS Console key for function For example you can Forward your calls by pressing DSS Key 1 destination Your DSS key must have bee...

Page 86: ... B An extension can use Directed Call Pickup to intercept calls to which it is denied access in Programs 14 07 and 15 06 Default Setting Enabled n Programming Ø 20 10 05 Class of Service Options Answer Service Directed Call Pickup for Own Group n Related Features For other features which let you cover a co worker s calls refer to Department Calling Group Call Pickup Hotline Multiple Directory Numb...

Page 87: ...Forwards and transferred trunk calls blocked 3 All calls blocked 4 Incoming Call Forwards blocked 0 Do Not Disturbed cancelled Conditions If there is no Call Forwarding key Program 15 07 10 17 the DND key will blink when the extension is forwarded Default Settings Enabled for all extensions n Programming Ø 11 12 01 Service Code Setup for Service Access Call Forwarding DND Override Ø 11 16 06 Singl...

Page 88: ...ption code 0 Cancel DND 1 Incoming trunk calls blocked 2 Paging incoming Intercom Call Forwards and transferred trunk calls blocked 3 All calls blocked 4 Call Forwards blocked Single Line Telephone 1 Lift handset 2 Dial 847 3 Dial the DND option code 0 Cancel DND 1 Incoming trunk calls blocked 2 Paging incoming Intercom Call Forwards and transferred trunk calls blocked 3 All calls blocked 4 Call F...

Page 89: ...ic door strike Use these contacts to remotely control the entrance door After answering the Door Box chimes a system phone user can press FLASH to activate the Door Box contacts This in turn releases the electric strike on the entrance door The device connected to the Door Box contacts cannot exceed the contact ratings shown in the table below Door Box Relay Contact Specifications Contact Configur...

Page 90: ... Door Box Number 1 6 Single Line Telephone 1 Lift handset 2 Dial 802 3 Dial Door Box Number 1 6 To activate the Door Box strike System Phone 1 While talking to the Door Box press the Flash key Single Line Telephone 1 While talking to the Door Box press the Recall key To answer a Door Box chime 1 Lift handset ...

Page 91: ...e Default Setting Disabled n Programming Refer to Central Office Calls Answering and Central Office Calls Placing for trunk programming n Related Features Ø Central Office Calls Placing Central Office Calls Placing Ø Direct Inward Line Ø One Touch Calling Ø Ring Groups Ø Single Line Telephones Analogue Digital Ø Voice Response System VRS Ø Voice Mail n Operation To transfer a call to the fax machi...

Page 92: ...4 02 03 Analogue Trunk Data Setup Flashing Ø 14 02 04 Analogue Trunk Data Setup Flash for Timed Flash or Disconnect Ø 15 02 05 System Telephone Basic Data Setup Transfer Key Operation Mode Ø 15 03 04 Single Line Telephone Basic Data Setup Flashing Ø 20 06 01 Class of Service for Extensions Ø 81 01 14 Analogue Trunk Initial Data Setup Recall 1 Ø 81 01 15 Analogue Trunk Initial Data Setup Recall 2 n...

Page 93: ...ons 11 09 01 Trunk Access Code Assign the single digit trunk access code normally 9 This is the code users dial to access Automatic Route Selection or Trunk Group Routing 11 10 Service Code Setup for System Administrator 11 11 Service Code Setup for Setup Entry Operation 11 12 Service Code Setup for Service Access Customize the Service Codes 11 16 Single Digit Service Code Setup Assign the Single ...

Page 94: ...rogramming Ø 11 01 01 System Numbering Ø 11 02 01 Extension Numbering Ø 11 09 01 Trunk Access Code Ø 11 10 01 Service Code Setup for System Administrator Ø 11 11 01 Service Code Setup for Setup Entry Operation Ø 11 12 01 Service Code Setup for Service Access Ø 11 16 01 Single Digit Service Code Setup n Related Features None n Operation None ...

Page 95: ...isabled n Programming Ø 20 06 01 Class of Service for Extensions Ø 20 07 11 Class of Service Options Administrator Level Forced Trunk Disconnect n Related Features Ø Central Office Calls Placing n Operation To disconnect a busy trunk System Phone 1 Press line key for trunk OR Dial trunk access code 805 trunk number You hear busy tone Trunk numbers are 01 51 2 Dial 724 You hear confirmation beeps a...

Page 96: ...pickup group when the user doesn t know the group number A call ringing the user s own pickup group Conditions A Call Pickup Group cannot have an associated name Default Setting Enabled n Programming Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 10 01 Class of Service Options Answer Service Group Call Pickup Within Group Ø 20 10 02 Class of Service Options An...

Page 97: ...ot pick up Ring Group calls To answer a call ringing a phone in another Pickup Group when you don t know the group number 1 At system phone press a SPK key OR At single line telephone lift handset 2 System Phone only Press Group Call Pickup key PGM 15 07 or SC 851 25 OR Dial 869 To answer a call ringing a phone in another Pickup Group when you know the group number 1 At system phone press a SPK ke...

Page 98: ...ee for just outgoing calls or both outgoing calls and incoming line loop key calls Automatic Handsfree can also be used with the Call Coverage or Park features Normally extensions without speakerphones should have Automatic Handsfree for outgoing calls only Monitor User can place a call without lifting the handset but must lift the handset to speak Conditions None Default Setting Enabled n Program...

Page 99: ...going Call Service Switching from Handsfree Ø 20 09 05 Class of Service Options Incoming Call Service Setting Handsfree Answerback Forced Intercom Ringing n Related Features Ø Related Features Ø Handsfree and Monitor Ø Microphone Cutoff Ø Single Line Telephones n Operation To enable Handsfree Answerback for your incoming Intercom calls 1 Press a SPK key 2 Dial 821 3 Press SPK to hang up This disab...

Page 100: ...ntronics S12 Adapter and headset Plantronics M12E Vista Base with any H series headset Technical note the XN120 handset has a dynamic microphone as opposed to an Electret type ensure the headset you connect is compatible with this type of microphone Default Setting Disabled n Programming Ø 15 07 01 Programming Function Keys Ø 20 02 05 System Options for System Telephones Headset Busy Mode Ø 20 02 ...

Page 101: ... on Hold Group Hold If a user places a call on Group Hold another user in the Department Group can dial a code to pick up the call This lets members of a department easily pick up each other s calls Intercom Hold A user can place an Intercom call on Hold The Intercom call on Hold does not indicate at any other extension Hold Recall to Operator Hold Recall to Operator enhances how the system handle...

Page 102: ...l Callback Time Ø 24 01 03 System Options for Hold Exclusive Hold Recall Time Ø 24 01 04 System Options for Hold Exclusive Hold Recall Callback Time Ø 24 01 05 System Options for Hold Forced Release of Held Calls Interval n Related Features Ø Related Features Ø Music on Hold Ø Programmable Function Keys Ø Single Line Telephones n Operation System Hold To place an outside call on System Hold System...

Page 103: ...ngle Line Telephone 1 Recall 2 Dial 832 3 Hang up To pick up a call on Group Hold System Phone 1 Press a SPK key 2 Dial 862 Single Line Telephone 1 Lift handset 2 Dial 862 Intercom Hold To place an Intercom call on Intercom Hold 1 Press HOLD The CONF DND key flashes 2 Press SPK to hang up To pick up an Intercom call on Intercom Hold 1 Press SPK or Press flashing CONF DND key ...

Page 104: ...unction Keys Ø 20 02 03 System Options for System Telephones BLF Control and Ø 20 06 01 Class of Service for Extensions n Related Features Ø Distinctive Ringing Tones and Flash Patterns Ø Do Not Disturb Ø Handsfree Answerback Forced Intercom Ringing Ø Hotline External Ø Off Hook Signaling Ø Programmable Function Keys n Operation To place a call to your Hotline partner 1 Press Hotline key PGM 15 07...

Page 105: ...ing Enabled n Programming For Intercom Ø 20 06 01 Class of Service for Extensions Ø 20 08 01 Class of Service Options Outgoing Call Service Intercom Calls Ø 20 17 01 Operator s Extension Ø 20 18 01 Service Tone Timer Extension Dial Tone Time Ø 21 01 02 System Options for Outgoing Calls Intercom Interdigit Time Ø 82 01 01 Incoming Ring Tone Intercom Ring Tone For Handsfree Answerback Forced Interco...

Page 106: ...other extension without hanging up To answer an Intercom call 1 If you hear two beeps speak toward phone Your telephone picks up your voice OR If your telephone rings lift handset To check your extension s data System Phone Only 1 Press CHECK 2 Press CALL You display shows your telephone s extension number port number and extension Department Group 3 Press CLEAR to return the normal time date disp...

Page 107: ...allows display telephones to have a Redial List Up to 10 dialled numbers both external and internal destinations are automatically stored in the Redial List The user can display and select one of the stored numbers and then redial it If more than 10 destination numbers are dialled the oldest number is automatically erased to make room for the new number Conditions Redial List requires the use of a...

Page 108: ...ne press idle line key optional The system automatically selects a trunk from the same group as your original call 2 Press LND OR 1 At system phone press a CALL key OR At single line telephone lift handset 2 Dial 816 The system automatically selects a trunk from the same group as your original call and dials the last number dialled To check the number saved for Last Number Redial 1 Press LND The s...

Page 109: ... Toll restriction check will take place after any F Route ARS operation and before the LCR operation Local area calls cannot be routed via an indirect carrier that also has Cost Centre Codes enabled This is due to the order that the digits are dialled out by the system Local calls can be routed via an indirect carrier if Cost Centre Codes are not required Default Setting Disabled n Programming Bef...

Page 110: ...6 07 If an Authorisation Code is required it is selected from Program 26 06 The authorisation code is used to identify the customer for billing You must confirm the authorisation code with the indirect carrier otherwise all calls via the indirect carrier will fail 26 06 01 Authorisation Code Table There are 10 entries available each of up to 10 digits in length If a Cost Centre Code is required it...

Page 111: ...e will then continue to dial DTMF in the B channel The DTMF digits will be received by the indirect carrier for routing This is only required for indirect carriers that have a two stage setup process where the Access code is dialled in the D channel to the direct carrier and all other digits are dialled as DTMF in the B channel to the indirect carrier Order of LCR Routing Digits When a user dials ...

Page 112: ... C R A c t ivit y Mode Yes C om pare wit h PRG26 08 01 Manual Override T able C om pare wit h PRG26 09 01 Exempt ion T able Delet e indirec t ac c ess c ode C ompare wit h PRG26 02 01 Dial A naly ze T able Refer PRG26 05 C arrier T able First digit is 0 Refer PRG26 05 C arrier T able No 1 Not c orrespond C orrespond Yes 0 UK st y le C orrespond C orrespond No 1 Not UK st y le C orrespond No Not c ...

Page 113: ...26 05 02 Insert A c c ess C ode P RG 26 06 01 Insert A ut horizat ion C ode PRG26 05 03 A ut horizat ion C ode No is set Insert C ost C ent er C ode No END Yes PRG14 01 23 L c r servic e is 2 C ost C ent er C ode only No Yes START PRG26 05 04 Cost Center is set PRG26 07 01 Inset Cost Center Code END Yes No ...

Page 114: ...ser hears either trunk dial 9 or Intercom dial tone Auto Answer of Non Ringing Lines With Auto Answer of Non Ringing Lines an extension user can automatically answer trunk calls that ring other extensions not their own This would help a user that has to answer calls for co workers that are away from their desks When the user lifts the handset they automatically answer the ringing calls based on Tr...

Page 115: ...d Line Ø Ring Groups Ø Trunk Group Routing n Operation To answer a ringing call if your phone has Ringing Line Preference 1 Refer to the chart on the previous page To place a call if your phone has Outgoing Line Preference 1 Refer to the chart on the previous page ...

Page 116: ... the call timer at the system phone with a display will start The call duration of the SMDR will also start when the line reversal is detected this gives an accurate indication of call durations Without line reversal the call timer and SMDR call duration will start after a timer Program 21 01 03 Conditions Line reversal must also be supplied by the network provider Default Setting Polarity reverse...

Page 117: ...ed n Programming Ø 14 01 14 Basic Trunk Data Setup Long Conversation Cutoff Ø 14 01 15 Basic Trunk Data Setup Long Conversation Alarm Before Cut Off Ø 20 06 01 Class of Service for Extensions Ø 20 13 02 Class of Service Options Supplementary Service Long Conversation Cutoff Incoming Ø 20 13 03 Class of Service Options Supplementary Service Long Conversation Cutoff Outgoing Ø 20 21 03 System Option...

Page 118: ... the loop key they get dial tone from the first available trunk in the group or from ARS if programmed Outgoing Only loop keys help ensure that an extension will always have a key available for placing calls Both Ways Loop Keys Both Ways loop keys combine the functions of both Incoming Only and Outgoing Only loop keys Both Ways loop keys work well for extension users that handle a moderate amount ...

Page 119: ...A Tie Lines n Operation To place a call on a loop key 1 Press outgoing or both ways loop key You hear dial tone and the key lights green 2 Dial number To answer a call on a loop key Listen for ringing a look for a flashing loop key 1 Press loop key The key lights green and you connect to the call If there are additional calls waiting to be answered your display shows WAITING LOOP KEY To program a ...

Page 120: ...ecord Circuits Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 10 06 Class of Service Options Answer Service Meet Me Conference and Paging Ø 31 01 04 System Options for Internal External Paging Privacy Release Time n Related Features Ø Conference Ø Meet Me Paging Ø Programmable Function Keys n Operation Meet Me External Conference To make a Meet Me External Con...

Page 121: ...code 0 6 or 00 32 OR Dial 751 and the Combined Paging Zone code 1 6 for Internal External Zones 1 6 or 0 for Internal External All Call 3 Announce the zone 4 When co worker answers your page press the Conference key twice 5 Repeat steps 1 4 for each co worker you want to add Single Line Telephone 1 While on a call recall and dial 826 2 Dial 801 and the Internal Paging Zone code 0 6 or 00 32 OR Dia...

Page 122: ...rnal features 15 07 01 Programming Function Keys 20 06 01 Class of Service for Extensions 20 10 06 Class of Service Options Answer Service Meet Me Conference and Paging n Related Features Meet Me Conference Meet Me Paging Transfer Paging Internal Paging External Programmable Function Keys n Operation Meet Me External Page To make a Meet Me External Page 1 At system phone press a SPK key OR At sing...

Page 123: ... for Internal External All Call 3 Announce the zone OR 1 At system phone press the External Paging Zone key PGM 15 07 or SC 851 19 zone 20 2 Announce the zone To join a Meet Me Internal Page 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 863 if your extension is in the zone called OR Dial 864 and the zone number if your extension is not in the zone called OR Pres...

Page 124: ...to the Paging External and Paging Internal features Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 10 06 Class of Service Options Answer Service Meet Me Conference and Paging n Related Features Ø Meet Me Conference Ø Meet Me Paging Ø Paging External Ø Paging Internal Ø Programmable Function Keys n Operation Meet Me External Paging Transfer To make a Meet Me Ex...

Page 125: ...l 801 and the Internal Paging Zone code 0 6 or 00 32 OR Dial 751 and the Combined Paging Zone code 1 6 for Internal External Zones 1 6 or 0 for Internal External All Call 3 Announce the call 4 When Paged party answers hang up to Transfer the call to them The answering party connects to the trunk call when you hang up To join a Meet Me Internal Paging Transfer 1 At system phone press a SPK key OR A...

Page 126: ...out trunk or PBX access codes if entered as part of the stored number Default Setting Disabled n Programming Ø 15 07 01 Programming Function Keys n Related Features Ø Central Office Calls Placing Ø Last Number Redial Ø Single Line Telephones Ø Save Number Dialled n Operation To store a number while you are on a call 1 While on a call press Memo Dial key PGM 15 07 or SC 851 31 2 Dial number you wan...

Page 127: ...nnouncement may remind users that they have Messages Waiting Message Waiting Available for Single Line Telephones This feature provides message waiting indications to single line telephones without message waiting lamps The system provides special dial tone as an additional method of indicating a message waiting on a single line telephone with or without a message waiting lamp Note the following i...

Page 128: ...SPK key and dial 841 OR Press Message Waiting key PGM 15 07 or SC 851 38 OR At single line telephones lift the handset and dial 841 If the called extension doesn t answer dial 0 or press your Message Waiting key to automatically leave them a message Normally your MW LED goes out If it continues to flash you have new messages in your Voice Mail mailbox or a new General Message Go to To check your m...

Page 129: ...t been heard CHECK MESSAGE name Message Waiting requests left at your phone by your co workers 3 Press VOLUME p or VOLUME q to scroll through your display 4 When you find the message you want to answer press a SPK key You ll either Go to your Voice Mail mailbox Listen to the new General Message Automatically call the extension that left you a Message Waiting Single Line Telephones Without Message ...

Page 130: ...n Keys Ø 20 06 01 Class of Service for Extensions n Related Features Ø Handsfree Answerback Forced Intercom Ringing Ø Programmable Function Keys Ø Single Line Telephones n Operation To mute your telephone s handset or Handsfree microphone while on a call 1 Press MIC This only turns off the Handsfree microphone OR Press Microphone Cutoff key PGM 15 07 or SC 851 40 This turns off both the handset an...

Page 131: ... Call Coverage key will flash The user just presses the flashing key to pick up the call The Call Coverage keys follow the extension s Do Not Disturb and Off Hook Signaling programming These keys do not however indicate the lamping for extensions in DND If this is required a Hotline key can be used instead Place and Receive Calls on Call Coverage Multiple Directory Number Keys Multiple Directory N...

Page 132: ...urn as soon as the extension is available Conditions A More than one extension can share the same Multiple Directory Number B An extension can have more than one Multiple Directory Number limited only by the number of available function keys Default Setting Disabled n Programming Ø 11 04 01 Virtual Extension Numbering Ø 15 01 01 Basic Extension Data Setup Extension Name Ø 15 02 21 System Telephone...

Page 133: ...l or dial a trunk access code to seize an outside line and place your call To set up a Call Coverage Key 1 Press a SPK key 2 Dial 852 3 Press the programmable key you want to program The previously programmed entry displays 4 Dial 03 5 Dial the number of the extension you want to cover 6 Press HOLD once for Immediate Ring To set for Delayed Ring skip to Step 8 7 Dial the Mode number s in which the...

Page 134: ...old Source There are 3 options available Program 10 04 01 10 04 02 Internal Music Tune The tune is set by Program 10 04 02 External Source Via the EXMOH input or audio input via a 2PGDU card Silence Callers on hold hear silence Music on Hold per DDI Number The music on hold source can be selected for individual DDI numbers by Program 22 11 09 There are 3 options available 0 Use the music source se...

Page 135: ...ll change the music on hold tone for any call that is set to use Program 10 04 01 as the music on hold source When Program 10 04 01 is not set as the MOH source then the music on hold tone played to the held caller is shown below Program 10 04 setting Type of call placed on hold MOH set by Service Code 881 00 MOH set by Service Code 881 01 or 02 Internal call Silence XN120 tune DDI call with 22 11...

Page 136: ... can set up to 12 characters for the name there will be certain displays where all 12 can not be displayed in this case the name will be truncated Try to keep the names 8 characters or less this will prevent the names being truncated on the display Default Setting Enabled n Programming Ø 14 01 01 Basic Trunk Data Setup Trunk Name Ø 15 01 01 Basic Extension Data Setup Extension Name Ø 15 07 01 Prog...

Page 137: ...want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F a f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 Enter characters Accepts an entry only required if two letters on the same key are needed ex SR Pressing again Space...

Page 138: ...er provides an answering point for Night Service calls For certain applications this may be more appropriate than Universal Night Answer For example you could program trunks to ring the security station telephone during off hours Universal Night Answer UNA Universal Night Answer makes incoming calls ring over the External Paging speakers With UNA an employee can go to a telephone and press the fla...

Page 139: ...em Administrator Day Night Mode Switching Ø 12 01 01 Night Mode Function Setup Manual Night Service Enable Ø 12 01 02 Night Mode Function Setup Automatic Night Service Enabled Ø 12 02 01 Automatic Night Service Patterns Ø 12 03 01 Weekly Night Service Switching Ø 12 04 01 Holiday Night Service Switching Ø 12 05 01 Night Mode Group Assignment for Extensions Ø 12 06 01 Night Mode Group Assignment fo...

Page 140: ...ress SPK to hang up To activate Night Service by using programmable keys 1 Press Night Service key PGM 15 07 or SC 851 09 Mode code number below 1 Day 1 mode 2 Night 1 mode 3 Midnight 1 mode 4 Rest 1 mode 5 Day 2 mode 6 Night 2 mode 7 Midnight 2 mode 8 Rest 2 mode To transfer a call to the Universal Answer External Page zones 1 Place the CO call on hold and dial the Transfer to Trunk Ring Group co...

Page 141: ...andset a beep in the speaker or a beep in the handset based on the caller s programming Off Hook Ringing Use this option to enable or disable an extension s Off Hook Signaling for incoming calls DID trunk If enabled Off Hook Signaling occurs normally If disabled calls queue behind the extension s busy line appearance and the user gets no Off Hook Signaling indication The second line appearance sta...

Page 142: ...20 13 06 Class of Service Options Supplementary Service Automatic Off Hook Signaling Ø 20 18 06 Service Tone Timer Call Waiting Tone Timer n Related Features Ø Call Waiting Camp On and Callback Ø Direct Inward Dialling DID Ø Handsfree and Monitor Ø Hotline Reverse Voice Over Ø Intercom Ø One Touch Calling Ø Programmable Function Keys Ø Single Line Telephones n Operation To send Off Hook Signals to...

Page 143: ... a Function Key as a Combined Paging key Using the External Page Function Key when an All Call External Page Function Key is programmed it will include both the external zones and the assigned internal zone s If the internal page zone is busy or there are no extensions in a page group the announcement will be made on the external zones only Remove Paging Information from Display Phones A Class of ...

Page 144: ...ternal All Call Paging 2 Make Announcement OR 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 803 and the External Paging Zone code 1 6 or 0 for All Call OR Dial 751 and the Combined Paging Zone code 1 6 for Internal External Zones 1 6 or 0 for Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or...

Page 145: ...oup the announcement will be made on the external zones only Remove Paging Information from Display Phones A Class of Service option is available in system programming to prevent display telephones from showing incoming internal paging information This allows the system to save processor time and speed up system operation Conditions A Internal Paging does not require a 2PGDU unit B You can assign ...

Page 146: ...al 751 and the Combined Paging Zone code 1 6 for Internal External Zones 1 6 or 0 for Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page group the page will be announced as an External Page only 3 Make announcement 4 Press SPK to hang up Single Line Telephone 1 Lift handset 2 Dial 801 and th...

Page 147: ...he Extended Park Orbit Recall time The timers are set up in system programming When an extension with Extended Park Recall Class of Service option parks a call it recalls after the Extended Park Orbit Recall time When an extension with the Normal Park Orbit Recall Class of Service option parks a call it recalls after the normal Park Orbit Recall time however the call remains in the park orbit unti...

Page 148: ...allback Time Program 24 01 02 The call then goes on Hold for the Park Hold Time then recalls again for the Hold Recall Callback Time The call continues to cycle between Hold and recall until the extension user answers the call or the outside party hangs up To pick up a parked call 1 Lift handset 2 Press Park key PGM 15 07 or SC 852 04 orbit OR 1 At system phone press a SPK key OR At single line te...

Page 149: ...X If the phone system provides the restriction it restricts the digits dialled after the PBX access code PBX Call Restriction When the phone system does the Toll Restriction it can further restrict users from dialling PBX extensions In this case the only valid numbers are those dialled after the PBX trunk access code The only PBX facility phone system users can access are the PBX s outside trunks ...

Page 150: ...phone lift handset and dial 804 2 Dial PBX trunk group number 1 9 01 32 or 001 100 3 Dial PBX access code and number OR 1 System Phone only Press PBX trunk group key PGM 15 07 or SC 852 02 group 2 Dial PBX access code and number OR 1 At system phone press a SPK key and dial 9 OR At single line telephone lift handset and dial 9 2 Dial PBX access code and number OR 1 At system phone press a SPK key ...

Page 151: ...ine Preference could benefit the Service Department dispatcher who must quickly answer customer s service calls and then dispatch repair technicians The dispatcher would have the assurance than whenever a customer calls in the dispatcher just lifts the handset get their call Incoming Prime Line Preference can optionally seize an idle line appearance Conditions None Default Setting Disabled n Progr...

Page 152: ...call on your Prime Line 1 Lift handset You hear dial tone on your Prime Line To answer a call on your Prime Line 1 Lift handset Depending on your Line Preference programming you ll either answer the Prime Line or get dial tone on the idle line appearance ...

Page 153: ... Both ways The system phone has a Private Line for both incoming and outgoing calls Conditions None Default Setting Disabled n Programming Ø 14 07 01 Trunk Access Map Setup assign the line to its own TAM Ø 15 06 01 Trunk Access Map for Extensions assign the TAM that contains the private line Ø 15 07 01 Programming Function Keys Ø 22 02 01 Incoming Call Trunk Setup Ø 22 04 01 Incoming Extension Rin...

Page 154: ...2 10 are ALL programmable function keys they are separated into two groups 1 12 and 1 10 on the phone because the speed dial keys do not have lamps on the XN120 Talk phone When programming the keys within XN120 configuration mode with Program 15 07 01 remember that the keys are numbered 1 to 22 Keys 1 12 in Program 15 07 01 are function keys 1 12 on the phone Keys 13 22 in Program 15 07 01 are spe...

Page 155: ...is being copied Default Setting The 12 function keys are line keys e g key 1 line 01 for lines 1 to 12 Speed dial keys 1 to 9 are not defined Speed dial key 10 is a Loop Key type 05 0 n Programming Ø 15 07 01 Programming Function Keys Ø 20 06 01 Class of Service for Extensions Ø 20 07 10 Class of Service Options Administrator Level Programmable Function Key Note When programming a feature as a Pro...

Page 156: ...med by dialling 852 04 must be undefined by dialling 000 before it can be programmed as a Voice Over key by dialling 851 48 To check the function of a programmable key XN120 Vision phone only 1 Press CHECK 2 Press the programmable key The programmed function displays Function Number List 00 99 for Service Code 851 Function Number Function Additional Data LED Indication 00 Not defined 01 DSS One To...

Page 157: ...er to Internal Paging None 24 Call Pickup for Own Group None 25 Call Pickup for Another Group None 26 Call Pickup for Specified Group Call Pickup Group Number 01 32 None 27 Abbreviated Dial Common Private Abbreviated dial No Common Private None 28 Abbreviated Dial Group Abbreviated dial No Group None 29 Repeat Dial Rapid Blink Red Under a repeat dial 30 Saved Number Redial None 31 Memo Dial None 3...

Page 158: ...SDN Red On Active 64 Not Used 65 Not Used 66 CTI Communication Red On CTI active 67 Mail Box DSPDBU Extension No or Department Group No Max 4 digits Rapid Blink Green New Message Received Red On Listening to messages Slow Flash New Message Restriction Mode 68 Voice Mail Service DSPDBU 0 Skip 1 Back Skip 2 Monitor 2 In case of Monitor mode Slow Blink Red Monitor setting Automatic Red On Monitor set...

Page 159: ...Automatic Transfer to Transfer Key Trunk Line No 1 51 Red On Set Function Number List 00 99 for Service Code 852 Function Number Function Additional Data LED Indication 00 Not used 01 Trunk Key Trunk Number 1 51 02 Trunk Group Loop Key Trunk Group Number 01 25 03 Virtual Extension Key Extension Number or Department Group Number Max 4 digits 04 Park Hold Key Park Number 01 64 05 Hybrid Operation Ke...

Page 160: ...ng on programming Manually implement Pulse to Tone Conversion OR Wait 10 seconds Dial the tele banking security code and desired number The system dials the digits after the conversion as DTMF Conditions Pulse to Tone Conversion is only valid for Dial Pulse trunks Program14 02 01 options 0 or 1 Default Setting Enabled n Programming Ø 14 02 07 Analogue Trunk Data Setup DP to DTMF Conversion Options...

Page 161: ...l Ø 21 08 01 Repeat Dial Setup Repeat Redial Count Ø 21 08 02 Repeat Dial Setup Repeat Redial Interval Time Ø 21 08 03 Repeat Dial Setup Repeat Dial Calling Timer n Related Features Ø Automatic Route Selection Ø Central Office Calls Placing Ø Last Number Redial Save Number Dialled Ø Networking Ø Single Line Telephones n Operation To use Repeat Redial if the outside party you call is unavailable or...

Page 162: ...The feature will operate for DDI calls DIL calls and DUD DISA calls It will not operate for calls ring within a ring group Default Setting Disabled n Programming 20 13 23 Display reason of transfer n Operation The operation is automatic The display at the secondary target phone will show the following reasons the call has transferred to their phone Original extension has this set At the secondary ...

Page 163: ...s not in its ring group the trunk follows Access Map programming Conditions DIL trunks disregard ring group programming until DIL overflow Default Setting All trunks are in Ring Group 1 extension 200 is a member of Ring Group 1 so will ring for all trunk calls n Programming Ø 15 07 01 Programming Function Keys Ø 22 04 01 Incoming Extension Ring Group Assignment Ø 22 05 01 Incoming Trunk Ring Group...

Page 164: ...gramming Ø 20 06 01 Class of Service for Extensions Ø 20 08 09 Class of Service Options Outgoing Call Service Hotline Extension Ringdown Ø 21 01 09 System Options for Outgoing Calls Ringdown Extension Timer Ø 21 11 01 Extension Ringdown Hotline Assignments n Related Features Ø Abbreviated Dialling Ø Call Forwarding Ø Call Waiting Camp On Callback and Off Hook Signaling Ø Do Not Disturb Ø Handsfree...

Page 165: ...ances Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation Some form of notification to all parties to a telephone conversation may be required such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation prior to monitoring or recording the telephone conversation Condit...

Page 166: ...r other calls while Room Monitor is active To cancel Room Monitor at either extension 1 Press Room Monitor key at both the initiating extension and the monitored extension Single Line Telephones To activate Room Monitor at the extension to be monitored 1 Go to the extension you want to monitor 2 Lift handset at the phone to be monitored 3 Dial 770 4 Dial 1 5 Dial number of extension number which w...

Page 167: ...system memory a dialled number up to 36 digits The number can be any combination of digits 0 9 and The system remembers the digits regardless of whether the call was answered unanswered or busy The system normally uses the same trunk group as for the initial call However the extension user can pre select a specific trunk if desired Conditions None Default Setting Enabled n Programming Ø 15 07 01 P...

Page 168: ...a SPK key 2 Dial 815 OR Press Save Number Dialled key PGM 15 07 or SC 851 30 Save Number Dialled automatically selects a trunk from the same group as your original call The stored number dials out Single Line Telephone 1 Recall 2 Dial 815 To check to see the number you have saved 1 Press Save Number Dialled key PGM 15 07 or SC 851 30 The stored number displays for ten seconds The stored number dia...

Page 169: ...f programmable keys Conditions A Secretary Call is not available to single line telephone users B Secretary Call does not set up an Intercom call C When assigning Secretary Call a user enters the associated extension numbers not port numbers Default Setting Disabled n Programming Ø 15 07 01 Programming Function Keys n Related Features Ø Programmable Function Keys Ø Single Line Telephones n Operati...

Page 170: ...keys for any number of extensions limited only by the available number of programmable keys Conditions Secretary Call Pickup is not available to single line telephone users Default Setting Disabled n Programming Ø 15 07 01 Programming Function Keys n Related Features Ø Call Forwarding with Follow Me Ø Programmable Function Keys Ø Secretary Call Buzzer Ø Single Line Telephones n Operation To activa...

Page 171: ... date They would then be able to tell when the user was coming back from Business Trip The system allows for a maximum of 50 phones using the Selectable Display Messaging feature at the same time The default messages are No Message Change to 01 MEETING BY Time when meeting done 02 ROOM Room Number 03 COME BACK Time when returning 24H mode 04 CALL 11 digits phone number 05 CALL AFTER Time when retu...

Page 172: ...rb Ø Programmable Function Keys n Operation To select a message 1 Press a SPK key dial 713 OR Press Call Forward Device key PGM 15 07 or SC 851 17 OR Press a CALL key press Text Message key PGM 15 07 or SC 851 18 enter digits to append if needed SPK to hang up 2 Dial 3 Message number 01 20 Use VOL p or VOL q to scroll through the messages 3 Optional for messages 1 8 and 10 Dial the digits you want...

Page 173: ... have a caller on the phone I need to talk to them again Just hang up when you re done and I ll get them back Conditions The transferring extension can remain off hook to auto receive the callback or hang up and it will ring back to them Default Setting Disabled n Programming Ø 15 07 01 Programming Function Keys n Related Features Ø Programmable Function Keys Ø Single Line Telephones Ø Transfer n ...

Page 174: ...TMF after first ring pulse Configured by Program 15 03 11 Maximum cable length 1500 metres 0 5mm conductor Approximately 250 Ohm loop resistance Voice Mail Connection Yes Conditions A Dial Pulse single line telephones cannot access any features that require the user to dial or Default Setting Single Line Telephones function as soon as they are installed and properly programmed n Programming Ø 10 0...

Page 175: ...cted Call Pickup Do Not Disturb Door Box Flash Forced Trunk Disconnect Group Call Pickup Hold Intercom Handsfree Answerback Forced Intercom Ringing Last Number Redial Line Preference Meet Me Conference Meet Me Paging Meet Me Paging Transfer Message Waiting Night Service Off Hook Signaling Paging PBX Compatibility Pulse to Tone Conversion Ringdown Extension Save Number Dialled Toll Restriction Tran...

Page 176: ...ll is transferred among four extensions SMDR shows how long each of the callers stayed on the call Data Call Tracking Data Call Tracking can log the system s internal data calls Since SMDR normally logs external trunk data calls Data Call Tracking lets you get a complete picture of data terminal activity Digit Counting With Digit Counting SMDR can selectively keep track of toll calls For example i...

Page 177: ...The daily report prints every day at midnight The weekly report prints every Sunday night at midnight The monthly report prints at midnight on the last day of the month Extension Name or Number The SMDR report can include an extension s name or extension number Choose the method that makes it easier for you to track call usage Conditions The SMDR report does not include Intercom calls The SMDR cal...

Page 178: ...ansferred calls shows how long user was on call after answering the Transfer STATION Extension number of call owner i e extension that first placed or answered call For Transferred calls there can be more than one owner depending on how many extensions shared the call DIALLED No CLI For outgoing calls the number dialled or for incoming calls the Caller ID information RD COST For outgoing calls the...

Page 179: ... Spaces 47 53 DIALLED 54 Space 55 61 No CLI 62 63 Spaces 64 70 RD COST 71 Space 72 78 ACCOUNT CR LF Carriage return and line feed SMDR Record 1 2 Call record number 01 55 3 Space 4 8 Call type e g POT for outgoing 9 Space 10 14 Time in 24 hour clock HH MM 15 Space 16 25 Line number e g 001 26 Space 27 34 Call Duration HH MM SS 35 Space 36 45 Station number STA space nnnn or name 46 Space 47 61 Num...

Page 180: ...call record if the minimum ring duration is reached for incoming abandoned calls An abandoned call is shown as NO ANSWER on the SMDR This timer does not affect calls that are answered Trunk name or number Program 35 02 03 The SMDR can either enter the trunk name or trunk number in the LINE field for each call record The trunk name is set in program 14 01 01 CLASS TIME LINE DURATION STATION DIALLED...

Page 181: ...clude the date in the LINE field The date is output as dd mm followed by a space and then three digits to indicate the line number Note When you enable date output the following options are ignored Program 35 02 03 Trunk name or number Program 35 02 12 DDI name output CLASS TIME LINE DURATION STATION DIALLED No CLI RD COST ACCOUNT 01 IVIN 10 44 09 03 001 00 00 30 STA 224 01765768691 DDI or CLIP nu...

Page 182: ...tions PBX Calls Ø 35 02 03 SMDR Output Options Display Trunk Name or Number Ø 35 02 04 SMDR Output Options Daily Summary Ø 35 02 05 Weekly Summary and Ø 35 02 06 Monthly Summary Ø 35 02 08 SMDR Output Options Incoming Calls Ø 35 02 09 SMDR Output Options Print Name or Number Ø 35 02 14 SMDR Output Options Date Ø 35 02 16 SMDR Output Options Print Trunk Name or Received Dialled Number Ø 80 05 01 Da...

Page 183: ... Without Transfer Key An extension user can set up Tandem Trunking Unsupervised Conference by using the CONF key This option uses a uniquely programmed Transfer key to set up a tandem call Method B Tandem Trunking on Hang Up This method allows an extension user to easily set up an Unsupervised Conference with a call they have placed on Hold It uses a uniquely programmed Transfer key to set up a ta...

Page 184: ...ll 1 Place or answer first trunk call 2 Press CONF key 3 Place or answer second trunk call 4 To add more calls to the tandem call repeat from Step 2 or to set up the tandem call press CONF key twice This sets up a Conference between you and both outside parties 5 Press Transfer key PGM 15 07 or SC 851 06 To end the Tandem Call 1 Press either flashing line key The line keys light steadily green You...

Page 185: ...em retains the Time and Date after a power failure or system reset Default Setting Enabled n Programming Ø 10 01 01 Time and Date Ø 20 02 07 System Options for System Telephones Time and Date Display Mode Ø 20 06 01 Class of Service for Extensions Ø 20 07 03 Class of Service Options Administrator Level Time and Date n Related Features Ø Class of Service Ø Single Line Telephones n Operation The dat...

Page 186: ...0 calls for example enter 1900 in the Restrict Code Table If the same Toll Restriction Class has both Permit and Restrict Code Tables the system restricts calls that you enter only in the Restrict Code Table Calls entered in both tables are not restricted The system provides 4 tables with 60 entries restricted codes in each table A restricted code is 12 digits maximum using 0 9 and FLASH as a wild...

Page 187: ...g With Toll Call Digit Counting you can limit the number of digits long distance callers can dial This lets you prevent callers from dialling extensively into long distance dial up services You can make four entries 4 30 digits Toll Free Trunks Certain trunks can be completely unrestricted such as the company president s Private Line Users can place calls on Toll Free Trunks anytime to anywhere wi...

Page 188: ... Dialling Ø 21 05 10 Toll Restriction Class Restriction for Group Abbreviated Dialling Numbers Ø 21 05 11 Toll Restriction Class Intercom Call Restriction Ø 21 05 12 Toll Restriction Class PBX Call Restriction Ø 21 06 01 Toll Restriction Table Data Setup International Call Restrict Table Ø 21 06 02 Toll Restriction Table Data Setup International Call Permit Table Ø 21 06 03 Toll Restriction Table ...

Page 189: ...ilable for all Classes of Service everyone may become a supervisor if they know the Dial Block password Conditions A If the system is reset by a cold start the Dial Block feature is cleared B This feature is not available for ISDN S Bus extensions C Both Programs 21 09 01 and 21 10 can be set at the same time The system gives priority to the setting in Program 21 10 Default Setting Disabled n Prog...

Page 190: ...d 5 Press SPK or replace the handset to hang up To set Dial Block from another extension 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 701 3 Dial the 4 digit Dial Block code 4 Dial the extension number to be blocked 5 Dial 1 A confirmation tone is heard 6 Press SPK or replace the handset to hang up To release Dial Block from another extension 1 At system phone p...

Page 191: ...Setup for Setup Entry Operation Walking Toll Restriction Ø 20 08 06 Class of Service Options Outgoing Call Service Toll Restriction Override Ø 21 01 07 System Options for Outgoing Calls Toll Restriction Override Time Ø 21 14 01 Walking Toll Restriction Password Setup User ID Ø 21 14 02 Walking Toll Restriction Password Setup Walking Toll Restriction Class Number Ø 35 02 06 through 35 02 11 SMDR Ou...

Page 192: ...ension 204 when the user hangs up To extend the call the user at extension 204 would have to press TRFR or a Transfer Programmable Function key before hanging up Each method has advantages Automatic On Hook Transfer makes transferring calls easier However users have to be more aware of how they handle their calls on Hold Without Automatic On Hook Transfer extending a call becomes a two step operat...

Page 193: ...een transferred If you don t want to screen the call hang up without making an announcement To answer a call transferred to your extension 1 Lift the handset when a co worker announces the call Transferring Without Holding To Transfer without holding system phone only 1 Lift handset 2 Press busy line key 3 When original caller hangs up you are connected Transferring Intercom Calls To Transfer your...

Page 194: ... Ø 15 06 01 Trunk Access Map for Extensions Ø 15 07 Programming Function Keys Ø 21 02 01 Trunk Group Routing for Extensions Ø 21 15 01 Alternate Trunk Route for Extensions Ø 23 03 01 Universal Answer Auto Answer Ø 25 10 01 Trunk Group Routing for DISA Ø 25 12 01 Alternate Trunk Group Routing for DISA Ø 34 03 01 Trunk Group Routing for E M Tie Lines n Related Features Ø Automatic Route Selection AR...

Page 195: ...ey for each trunk group This simplifies placing and answering calls Conditions None Default Setting All trunks are in group 1 n Programming Ø 10 09 01 DTMF and Dial Tone Circuit Setup Ø 14 02 11 Analogue Trunk Data Setup Next Trunk in Rotary if No Dial Tone Ø 14 05 01 Trunk Groups Ø 14 07 01 Trunk Access Map Setup Ø 15 06 01 Trunk Access Map for Extensions Ø 15 07 01 Programming Function Keys Ø 20...

Page 196: ...em phone press a SPK key OR At single line telephone lift handset 2 Dial 804 3 Dial trunk group number 1 9 or 01 25 4 Dial number OR 1 Press trunk group key PGM 15 07 or SC 852 02 group 2 Dial number To answer an incoming trunk group call 1 Lift handset 2 Press flashing trunk group key ...

Page 197: ...unk becomes free the system connects the extensions in the order that the requests were left Conditions None Default Setting Enabled n Programming Ø 15 07 01 Programming Function Keys Ø 20 01 08 System Options Trunk Queuing Callback Time Ø 20 01 09 System Options Callback Trunk Queuing Cancel Time Ø 20 06 01 Class of Service for Extensions Ø 20 11 07 Class of Service Options Hold Transfer Service ...

Page 198: ... is forwarded Trunk to trunk transfer must be enabled for each trunk by Program 14 01 13 If this item is not enabled the call forward can not be set Conditions Analogue trunks must have disconnect clear enabled to ensure the lines are cleared when a call is disconnected Trunk to trunk call forward can not be set from an analogue SLT Default Setting The service code to enable trunk to trunk forward...

Page 199: ...by Program 24 04 01 for the chosen night mode If the same Abbreviated Dial bin is also used for other night modes then you do not need to set them separately For example at default bin number 1999 is used for all night modes so when a night mode destination number is set for any night mode it will be used for all night modes To set the call forward for incoming calls to a trunk Press SPK to go off...

Page 200: ...can not be connected together this is because a disconnect clear signal is not generated by the PSTN for calls originated by the PBX The following tables show the settings required to allow the various trunk to trunk options For each call type the programming required is listed use the key below for each Program number A Program 14 01 13 Trunk to Trunk Transfer B Program 14 02 12 Network Disconnec...

Page 201: ...07 07 08 Route option for DISA class 1 is disabled Program 20 14 02 Trunk route for all trunk ports is set to 0 None Program 21 03 01 Trunk to Trunk Transfer restriction is set to not restricted for all classes of service Program 20 11 14 n Programming Ø 14 01 13 Trunk to Trunk Transfer Ø 14 02 12 Network Disconnect Signal Ø 20 11 12 Off Premise Call Forward Ø 20 11 14 Trunk to Trunk Transfer Rest...

Page 202: ...01 01 Voice mail basic setup Voice channels Ø 40 01 02 Voice mail basic setup Time stamp Ø 40 01 03 Voice mail basic setup Conversation record for after transfer Ø 40 01 04 Voice mail basic setup Auto attendant for non existing extensions Ø 40 01 05 Voice mail basic setup Maintenance time Ø 40 01 06 Voice mail basic setup Automatic message erase Ø 40 02 01 Mailbox setup Mailbox number Ø 40 02 02 M...

Page 203: ...rward and replaying Code 68 1 Voice Mail service skip message backward and replaying Code 69 0 Conversation record Start and stop manual conversation record Code 69 1 Conversation record Delete a recorded conversation and re record Code 69 2 Conversation record Cancel call record and delete Code 70 mail box number Auto Attendant setting set call forward to Voice Mail Code 71 mail box number Switch...

Page 204: ...d 8 seconds 6 Broadcast the message 28 Play Messages 1 Exit from a service Erase all message 7 Broadcast a message to a multiple address group 2 Play 31 Record 32 Answering message No 1 Erase 37 Play 35 Record 33 Answering message No 2 Erase 38 Play 36 Record 34 Answering message No 3 Erase 39 Notify to an extension 1 Notify to an external number 2 Cancel notification 0 Message Notification 61 Exi...

Page 205: ...g from an SLT or a keyphone without Voice Mail access key dial the Voice Mail Access code in 11 12 39 default 884 and enter your mailbox number 2 There are 3 greeting messages available for each mailbox Service codes are available to record play or erase each individual message Message Number Function Service code Message 1 Play 31 Message 1 Record 32 Message 1 Erase 37 Message 2 Play 35 Message 2...

Page 206: ... normal answering for Automated Attendant Setting Password You can set a four digit password to your mailbox 1 If calling from a keyphone with Voice Mail Access key for the mailbox code 67 mailbox press the key if calling from an SLT or a keyphone without Voice Mail access key dial the Voice Mail Access code in 11 12 39 default 884 and enter your mailbox number and password if enabled 2 Dial servi...

Page 207: ...12 39 default 884 and enter your mailbox number and password if enabled 2 Dial service code 2 followed by 3 Dial abbreviated Broadcast list number 4 Record Message 5 Hang up Setting Message Notification It is possible to set notification if a message is left in your mailbox The notification can call an extension or an external number 1 If calling from a keyphone with Voice Mail Access key for the ...

Page 208: ...ecify a valid mailbox followed by the voice mail will confirm the message has been saved If you do not answer the callback the recorded conversation will be deleted if you do not specify the mailbox number during the callback the recorded conversation will be deleted Voice Mail access from external It is possible to log in to your mailbox from an external source 1 Dial into your personal greeting ...

Page 209: ...beep instead there is no previous message recorded 5 Press to hear the message again OR To hear another message press 5 and then enter the message number 01 48 OR Hang up To erase a previously recorded trunk answering Guidance message 1 Press idle SPK key OR At a single line telephone lift handset 2 Dial 716 3 Dial 3 Erase 4 Dial the number of the VRS message you want to erase 01 48 5 Press HOLD s...

Page 210: ...ck lets a system phone extension user quickly hear a recording for the time date or the extension s number VRS Messages The VRS allows you to record up to 48 VRS messages You allocate these messages for Automated Attendant greetings the General Message and the Preamble message The maximum duration of any one VRS message is not programmable VRS messages are stored permanently in the event of a powe...

Page 211: ...Dialling In addition the user can have Personal Greeting activate automatically for all calls just CO trunk calls or just Intercom calls When the user implements Personal Greeting for all calls the system plays the greeting and reroutes Calls transferred from the Automated Attendant OPA DISA calls ringing the extension DID calls ringing the extension Direct Inward Lines DILs ringing the extension ...

Page 212: ...ouncement when the zone becomes free Automated Attendant Operator Assistance Automated Attendant automatically answers outside calls plays a pre recorded greeting and then lets the outside callers directly dial system extensions Department Calling Groups and Voice Mail Automated Attendant provides immediate answering and routing of outside calls without the need for an operator or dispatcher Autom...

Page 213: ...that the caller is always aware that they have accessed a pay per call service A system user cannot converse with the caller until the preamble message ends If the caller hangs up before the message completes they are not charged for the call If the caller waits for the message to end they can talk to a system user and call charging begins The system will answer as many Caller Paid Service calls a...

Page 214: ...er Ring Group With Incorrect Dialling Ø 25 04 01 DID DISA Transfer Ring Group With No Answer Busy Ø 25 05 01 DID DISA Error Message Assignment Ø 25 06 02 DID DISA One Digit Code Attendant Setup Ø 25 07 02 System Timers for DID DISA DID DISA No Answer Time Ø 25 13 01 System Option for DISA VRS Password Ø 31 02 01 Internal Paging Group Assignment Internal Paging Group Number Ø 31 04 01 External Pagi...

Page 215: ...to hear the message again OR To hear another message press 5 and then enter the message number 01 48 OR Hang up To erase a previously recorded VRS message 1 Press a CALL key OR At a single line telephone lift handset 2 Dial 716 3 Dial 3 Erase 4 Dial the number of the VRS message you want to erase 01 48 5 Press HOLD system phone only to cancel the procedure without erasing and return to step 3 OR H...

Page 216: ...tem phone press HOLD instead and go back to step 1 4 Hang up when you are done PERSONAL GREETING To enable a Personal Greeting 1 Press a CALL key or lift handset at SLT and dial 713 OR Press Call Forwarding Device key PGM 15 07 or SC 851 54 2 Dial 7 When you hear Please start recording record your Personal Greeting If you already have Personal Greeting or Park and Page set up you can dial 7 to re ...

Page 217: ...ned Paging Zone 1 dial 751 1 6 Dial Park and Page type 2 All calls 3 Outside calls only 7 Press SPK to hang up or hang up at SLT Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is activated To pick up your Park and Page 1 Press a CALL key or lift handset at SLT 2 Dial 815 your extension number To cancel your Park and Page 1 Press a CALL key or lift handset...

Page 218: ...he telephone s display The users should set the volumes for their most comfortable levels Conditions The contrast is not adjustable when the phone has background music enabled Default Setting Enabled n Programming None n Related Features None n Operation To adjust the volume of incoming ringing and splash tone 1 If the phone is idle dial 829 If the phone is ringing skip to Step 2 2 Press VOLUME p ...

Page 219: ...ll places an outgoing call and either the inter digit timer expires or the outgoing call is answered If an outside call is transferred to forwarded off premise using an outside trunk the warning tone timer begins immediately This will occur only if either trunk involved in the call is programmed for this feature Program 14 01 17 When transferring a trunk call off premise Program 14 01 13 must be e...

Page 220: ...mmed Warning Tone for Long Conversation for DISA Callers 1 A DISA caller dials into the system and places a call 2 Once the Warning Tone is heard To continue the call the DISA caller presses the programmed Continue Code OR To disconnect the call the DISA caller presses the programmed Disconnect Code ...

Page 221: ... For Your Notes ...

Page 222: ...NEC Infrontia LTD 75 Swingbridge Road Loughborough Leicestershire LE11 5JB http www necinfrontia co uk ...

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