NEC Univerge UM8000, General Description Manual

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Issue 2.0 UM8000
2 - 12 Features
o
Opening greeting: UM8000 plays a pre-recorded greeting to callers when it
answers a call. The organization’s system manager records the greeting. The
greeting includes the organization’s name, how to reach an extension, how to
reach the operator, how to send a fax, how to reach the directory, and so on.
During the greeting, callers can enter extension numbers, access the directory,
or hold for assistance.
o Operator assistance: Outside callers can press “0” for assistance at any time.
o Overhead paging: UM8000 can be linked with an overhead paging system if
the appropriate phone system integration is installed. This feature enables
callers to page a subscriber if the subscriber’s extension is not answered.
o Personal secretary: The personal secretary feature provides individual users
with the ability to have calls transferred to a specified extension when they are
away from their desk or out of the office. The personal secretary or a
knowledgeable person in the same department can handle important calls.
o
Primary or secondary answering: The automated attendant can be
programmed to answer all incoming calls or calls that are not answered by an
operator after a pre-set number of rings. UM8000 can answer all or selected
incoming lines.
o Schedules: To accommodate organizations with operating hours that vary from
day-to-day, UM8000 can maintain up to three different schedules.
o
Subscriber-controlled call holding: Call holding gives a caller the option to
hold and wait for a busy extension to become available. The system can place
callers on hold, inform them of their position in the holding queue, and
periodically updates this information. Subscribers can turn call holding on and
off using the phone. Subscribers can be restricted from using this feature.
o
Subscriber-controlled directory listing: Individual subscribers can control
whether they want to be listed in the directory using the phone or the Mailbox
Manager.
o
Transfer to attendant: Callers with touchtone phones can press “0” to reach a
live operator at any time. Callers using rotary phone can be transferred to the
operator when no touchtones are entered.
o
Voice detect: This feature allows outside callers using rotary phones to access
the voice mail system by speaking, instead of by pressing touchtones. Callers
make choices or respond to prompts by saying “yes” or remaining silent for “no,”
rather than pressing touchtone keys on one-key dialing menus.
o Voice detect call holding: Voice detect call holding enables callers without
touchtone phones to hold by saying “yes” instead of pressing a touchtone key.