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Desktop Suite

A - 1

___________________________________________________________________________________

Appendix A

Features by License Level

The following table shows the licenses available for the SL Desktop Suite and their
codes.

Operational Mode

License Code

Description

Softphone

5501

Softphone Client

Deskset

5505

Desktop Client

Summary of Contents for SL1100

Page 1: ...rmat changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts...

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Page 3: ...Desktop Suite Manual NDA 31216 Issue 1 0 SL1100...

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Page 5: ...thout prior written approval of NEC Corporation Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Windows is a registered...

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Page 7: ...ations 1 3 3 1 Standalone Configuration 1 3 3 2 O M Operation and Maintenance 1 3 3 3 Remote Connections 1 3 Section 4 System Requirements 1 4 4 1 Minimum PC Requirements 1 4 4 2 Supported Operating S...

Page 8: ...guration Wizard Ports 2 16 3 7 Configuration Wizard O M 2 17 3 8 Configuration Wizard Operational Mode 2 18 3 9 Configuration Wizard Extension 2 19 3 10 Configuration Wizard System Mode 2 20 3 11 Conf...

Page 9: ...e Call Cancel 3 6 1 7 Page 3 6 1 8 Park 3 7 1 9 Unpark 3 7 1 10 Barge In 3 8 1 11 Directed Call Pickup 3 9 1 12 Group Call Pickup 3 9 1 13 Pickup Other Group 3 10 1 14 Last Number Redial 3 10 1 15 Cal...

Page 10: ...3 1 Adding a New Entry to the Contacts Personal List 3 22 2 3 2 Modifying an Entry in the Contacts Personal List 3 23 2 3 3 Deleting an Entry from the Contacts Personal List 3 23 2 3 4 Printing the Di...

Page 11: ...Title Bar and Main Menu 6 2 1 2 Function Toolbar 6 3 1 3 Active Call List 6 4 1 3 1 Active Call List Format 6 4 1 3 2 Active Call List Operations 6 5 1 4 BLF DSS Area 6 5 1 4 1 BLF DSS Tabs 6 5 1 4 1...

Page 12: ...______________________________________________ Issue 1 0 SL1100 ___________________________________________________________________________________ 2 6 Preferences Voice Mail 7 8 2 7 Preferences Notif...

Page 13: ...tion Wizard Welcome Screen 2 12 Figure 2 11 Configuration Wizard Network Interface 2 13 Figure 2 12 Configuration Wizard IP Address 2 14 Figure 2 13 Configuration Wizard Installer Credentials 2 15 Fig...

Page 14: ...9 Barge In Screen 3 8 Figure 3 10 Directed Call Pickup Screen 3 9 Figure 3 11 Call Redirect Screen 3 10 Figure 3 12 Call Forward Screen 3 11 Figure 3 13 Do Not Disturb Screen 3 12 Figure 3 14 Add Not...

Page 15: ...sfer Button 4 7 Figure 4 10 Transfer Call Window 4 7 Figure 4 11 NEC Transfer Right Click 4 8 Figure 4 12 Transfer Call Window 4 8 Figure 4 13 End Call 4 9 Figure 6 1 Full Window Mode Screen 6 1 Figur...

Page 16: ...__________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE INTENT...

Page 17: ...__________________________________ List of Tables Table 1 1 Exceptions to Firewall for Ports 1 2 Table 1 2 Exceptions to Windows Process 1 2 Table 1 3 SL1100 Licensing Codes 1 5 Table 2 1 SL1100 Deskt...

Page 18: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE INTEN...

Page 19: ...become their SL1100 terminal SL Softphone Mode Through licensing control and user selection the application can be tailored to meet the needs of a variety of end users The SL1100 Desktop Suite is a g...

Page 20: ...t or Shared Servers Refer to Table 1 1 Exceptions to Firewall for Ports for exceptions to be made in the firewall for ports and Table 1 2 Exceptions to Windows Process for windows processes Table 1 1...

Page 21: ...O M Operation and Maintenance The Desktop Application can have a second connection to the SL1100 for O M Operation and Maintenance O M allows the Desktop Application to synchronize with the SL1100 wh...

Page 22: ...ue 1 0 SL1100 SECTION 4 SYSTEM REQUIREMENTS The minimum recommended PC requirements and the supported operation systems are described in this section 4 1 Minimum PC Requirements The minimum recommende...

Page 23: ...e SL1100 Desktop Suite includes support for Soft Phone and Deskset modes The following table shows the license codes that will be used with different Desktop Suite operational modes The SL Desktop Sui...

Page 24: ...plications ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS...

Page 25: ...alled the NECDesktop msi installs This installation includes the following applications SL1100 Desktop Application Microsoft Outlook Add In The Desktop Applications are installed in the following dire...

Page 26: ...be designed for distribution by CD or DVD The folder structure for the CD DVD will be defined by NEC in a separate document Red Phoenix will provide NEC with a self extracting setup file for inclusio...

Page 27: ..._________________________________________________________ 1 2 2 Application Installation After the required prerequisites are verified installation of the SL Desktop Suite application begins The first...

Page 28: ...tton the installation process terminates After acceptance of the SLA the installation process will continue by extracting compressed files from the installation image The installation window shows the...

Page 29: ..._____________________________ Clicking on the Next button continues the installation wizard The next screen asks the user to specify the destination folder for the application By default the applicati...

Page 30: ...___________________________ Issue 1 0 SL1100 Clicking on the Disk Cost button opens a window that displays available and required space on each available drive After the destination folder has been sp...

Page 31: ...____________ ___________________________________________________________________________________ Clicking on the Next button starts the installation of the application As the installation proceeds an...

Page 32: ...ation process 1 3 Program Access As part of the installation process the following program access points are established A program shortcut is added to the Windows Desktop to launch the SL Desktop Sui...

Page 33: ...2 0 0 1 223 255 255 254 Default 0 0 0 0 10 12 09 CPU Network Setup IP Address Define the IP Address for the VOIPDB interface 0 0 0 0 126 255 255 254 128 0 0 1 191 254 255 254 192 0 0 1 223 255 255 254...

Page 34: ...d must be entered in the Desktop Configuration These settings must match 84 22 15 05 27 or the Softphone will not come online 2 Manual When the Desktop Application launches it will prompt user to ente...

Page 35: ...Extension Basic Information Setup Minimum Session Timer Value Set to 0 for Desktop Application softphone 0 65535 Default 180 84 22 01 DR700 Multiline Logon Information Setup User ID Input the User ID...

Page 36: ...3 1 Configuration Startup The initial configuration settings will be requested through a simple configuration wizard that will run when the application is started for the first time The text and fiel...

Page 37: ...____________________________________________________ 3 3 Configuration Wizard Network Interface If the application detects multiple NIC cards in the host computer then the next setup screen will be di...

Page 38: ...________ ___________________________________________________________________________________ Issue 1 0 SL1100 3 4 Configuration Wizard IP Address The next screen prompts the user to enter the IP Addre...

Page 39: ...__________________________________________________________________________ 3 5 Configuration Wizard Installer Credentials If desired enter the login credentials from Program 90 02 02 This allows the W...

Page 40: ..._______________________________________________________________________ Issue 1 0 SL1100 3 6 Configuration Wizard Ports When the user has entered the IP Address and presses Next the configuration wiza...

Page 41: ...________ ___________________________________________________________________________________ 3 7 Configuration Wizard O M After the user has entered the required port numbers and presses the Next butt...

Page 42: ..._______________________________________________________ Issue 1 0 SL1100 3 8 Configuration Wizard Operational Mode After the O M settings have been entered and the Next button is pressed the configura...

Page 43: ...__________________________________________ ___________________________________________________________________________________ 3 9 Configuration Wizard Extension After selecting the operational mode e...

Page 44: ..._ ___________________________________________________________________________________ Issue 1 0 SL1100 3 10 Configuration Wizard System Mode If the user has selected to run the application in Softphon...

Page 45: ...that are installed on the Host PC The selected Audio Device is used to control the microphone and speaker functionality of the IP Softphone The Ring Volume slider controls the level of ringing for inc...

Page 46: ...headset port for an analog headset connected to the USB device The F1 F4 fields set the function key assignments for each of the four function keys on the USB Handset The Back button returns to the pr...

Page 47: ...________________________________________________________________________ ___________________________________________________________________________________ 2 Under the General tab enter the trunk acc...

Page 48: ...___________________________________________________________ Issue 1 0 SL1100 3 Select the Area Code Rules tab and enter the local Area Code information In ten digit dialing areas each area code may ne...

Page 49: ...ows 7 requires that the audio properties be set to a supported format The default settings for the audio device must be set within the range of values shown in the following table 5 1 To change the Au...

Page 50: ...___________ ___________________________________________________________________________________ Issue 1 0 SL1100 3 Select the Advanced tab and set the Default Format to a supported setting as shown in...

Page 51: ...________________________________________________________________ 4 Select OK to save the settings 5 2 To change the audio properties for the Recording device 1 On the Windows Control Panel select the...

Page 52: ...________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 Figure 2 26 Record...

Page 53: ..._________________________________ ___________________________________________________________________________________ 3 Select the Advanced tab and set the Default Format to a supported setting Refer...

Page 54: ..._______________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 4 Select OK to save the settings Fi...

Page 55: ...ton layout is described in Chapter 7 Application Level Configuration Each button changes from active to inactive depending on the state of the calls managed by the application The following table show...

Page 56: ...e Call area is updated with an entry for the new call 1 2 Hold The Hold function places the current active call on hold The Active Call entry changes from indicating Active to Held After the Hold func...

Page 57: ...the user Selecting the Disconnect button will hang up from the call to the Destination and reconnect to the original caller 1 3 2 Transfer Call Blind When the Blind button is selected the application...

Page 58: ...mber keys on the keyboard keypad Alternately the user may select an entry from the Destination drop down list The Destination drop down list includes a list of the most recent dial destinations entere...

Page 59: ...tion field using the number keys within the main area of the keyboard or the number keys on the keyboard keypad Alternately the user may select an entry from the Destination drop down list The Destina...

Page 60: ...on is selected the conference operation is cancelled and the Conference dialog is closed Pressing the Esc key initiates the Cancel operation 1 7 Page The Page button allows the user to access the inte...

Page 61: ...rk calls in the next available park orbit by choosing orbit 0 when program 20 11 27 is set to 1 on Selecting the Start button will place the active call in the selected Park orbit The Parked Call show...

Page 62: ...ge In button allows the user to enter another extension s established call When this function is selected the following dialog will be displayed refer to Figure 3 9 Barge In Screen The Number field al...

Page 63: ...n to be picked up by either manually entering a number or selecting a number from the pull down list The Number field is a pull down menu that stores the most recent text entered in this field Pressin...

Page 64: ...e phone will initiate the other group pickup function 1 14 Last Number Redial The Last Number Redial function allows the user to easily initiate a call to a previously dialed number 1 15 Call Redirect...

Page 65: ...rward Screen This function can be used to either activate Call Forwarding or to Cancel Call Forward settings The Forward On field determines the conditions for Call Forwarding Available options are Bu...

Page 66: ...field The available DND options presented in the Applies to field are All Calls Outside Calls Paging Intercom Forwards Transfers Call Forwards The Cancel Do Not Disturb is selected to remove a previou...

Page 67: ...e that will be saved with the call record Selecting the OK button will close the Add Note dialog and attach the note to the call record Selecting the Cancel button will close the Add Note dialog witho...

Page 68: ...od to send calls to other extensions on their phone system The Contact List serves as an on line phone address book for frequently dialed external numbers The Personal List is a private version of an...

Page 69: ...access to functions that maintain the directories and change the database view Search Area Allows the user to quickly locate an entry in the table by name Table Viewer Presents the database contents...

Page 70: ...use to click on the desired function button The functions available on the Function Toolbar are as follows NEW PROPERTIES DELETE Select All Select all entries in the database Search Use the Search fun...

Page 71: ...ist all entries with first names of John and Johnny To search for entries that match a full or partial first and last name enter the first name followed by a space followed by the last name Example En...

Page 72: ...within the database structure Each row represents an entry within the selected database The column widths can be adjusted by dragging one edge of the column in the header row to a new position The co...

Page 73: ...tup the application creates a directory entry for every extension that is programmed on the user s phone as a one touch key Additional entries can be manually created using the Add Entry function Oper...

Page 74: ...ned The Hide Directory Entry option will hide this entry from being visible in the Table Viewer The Hide BLF button applies to extensions that have associated BLF buttons within the Full Window mode S...

Page 75: ...ighting the directory entry and from the File menu selecting the Delete option will remove the selected entry from the Directory Highlighting multiple entries and applying the Delete command will dele...

Page 76: ...ing New Entry will open the following form to create a new entry refer to Figure 3 19 Contacts Personal List The following fields are configured for text entry First Name Last Name Telephone Title E M...

Page 77: ...utton to view and edit the current number and type fields Clicking on Save will apply the changes to the Contacts Personal list Clicking on Cancel will discard the changes to the Contacts Personal 2 3...

Page 78: ...calls and perform functions such as re dialing a previous call 3 1 Opening the Call Log To open the Call Log from Full Window mode select Window Call Log from the main menu Figure 3 20 Call Log Screen...

Page 79: ...The Main Menu provides a drop down menu which lists all of the functions available within a selected category The functions available from the Main Menu are as follows Call Log Delete Delete a call r...

Page 80: ...k icon in the Type column indicates that a recording is attached to the call record The column widths can be adjusted by dragging one edge of the column in the header row to a new position The column...

Page 81: ...nting the Call Log From the Call Log menu selecting the Print option followed by Print All causes the entire call history to be sent to the default printer Highlighting a set of records to be printed...

Page 82: ...the archive specifies the range of records to be archived The Archive File Location field specifies the name of the file that will be created to hold the archive Selecting Archive will create the spe...

Page 83: ...k Add In is installed during installation of the Desktop Application The Desktop Application must be running for the Outlook Add In to function 1 1 Configuration There are two pieces needed when confi...

Page 84: ...____________________ ___________________________________________________________________________________ Issue 1 0 SL1100 The second uses Outlook Add In within MS Outlook First choose NEC Desktop Tele...

Page 85: ...unch NEC Desktop Suite when Outlook starts if this is desired Desktop must be running for the Outlook Add in to function Click on the Reinitialize button to start the connection to the SL1100 The Acti...

Page 86: ...ated with a contact The first way is from the NEC Desktop Dial button on the Outlook toolbar A single click on the button will drop down all numbers associated with the highlighted contact A second cl...

Page 87: ...first way is from the NEC Conference button on the Outlook toolbar A single click on the button will drop down all numbers associated with the highlighted contact A second click will initiate a Confe...

Page 88: ...e NEC Conference with all numbers associated with the highlighted contact Highlight one of the numbers and click to conference the number with an active call The Conference Call window will appear Onc...

Page 89: ...he button will drop down all numbers associated with the highlighted contact A second click will initiate a Transfer to the number selected The Transfer Call window will appear Click the Start button...

Page 90: ...l open off of the NEC Transfer with all numbers associated with the highlighted contact Highlight one of the numbers and click to transfer the active call to the number selected The Transfer Call wind...

Page 91: ...fore the destination party answers or after they answer click the Disconnect button to disconnect with the destination party and be reconnected to the original caller 1 5 End Call When the extension t...

Page 92: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE INTEN...

Page 93: ...Application is run as just a Softphone or as a PC Assistant controlling a Softphone only port the Softphone registers with is used If the Desktop application is run for a deskset physical phone and a...

Page 94: ...er name and password assigned to extension 141 is entered in the Desktop Configuration In Manual registration when the Desktop application is launched the user will be prompted for a user name and pas...

Page 95: ...d assigned to extension 143 is entered in the Desktop Configuration In Manual registration when the user launches the Desktop Application the user will be prompted for a password The user would enter...

Page 96: ...hone Override ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 T...

Page 97: ...ing actions are performed The first time the application is started after installation the Configuration Wizard automatically runs SECTION 1 FULL WINDOW MODE This User Interface mode presents valuable...

Page 98: ...tandard windows controls and access to standard operations and utilities through the pull down menus Function Toolbar Provides quick access to the most commonly used call processing functions Active C...

Page 99: ...m the user Individual buttons on the Function Toolbar become disabled if the function is not allowed for the current state of the telephone For example the Answer button is only enabled when a call is...

Page 100: ...ry that is displayed on the top of the list is always the connected active call Each entry in the active call list includes the following information based upon the current state of the call Line Trun...

Page 101: ...dule functionality the BLF DSS Tab also provides access to other telephony functions 1 4 1 1 BLF DSS Programming By default the BLF DSS view includes an entry for the user local extension Additional B...

Page 102: ...ttons Specify the name order used on the BLF and Directory views The Preferences dialog is further defined in the Preferences section of this document The user can also change the sort order of the BL...

Page 103: ...tab displays a set of buttons that the user has designated as speed dials Clicking on an entry in the Speed Dial list immediately generates a call to the selected number Entries are added to the Spee...

Page 104: ...artup ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE...

Page 105: ...tomize the desktop application user interface and operation From the Full Window mode the Preferences settings can be accessed by selecting Tools Preferences on the main menu SECTION 2 PREFERENCES MEN...

Page 106: ...ion will be restored from a minimized state when an incoming call is received The Make top application on incoming calls applies to the Full Window mode When selected this option causes the applicatio...

Page 107: ...each incoming call If headphones are plugged in then the ringing will be played across the headphones and not the speakers The Show confirm dialog on exit controls if a confirmation dialog is present...

Page 108: ...tabs Selecting an entry and then pressing one of these buttons moves the entry in the desired direction The New button can be used to define a new BLF tab entry The Delete button removes the selected...

Page 109: ...that are available within the application Only the entries that are checked are shown on the function toolbar The Move Up and Move Down buttons are used to re arrange the order of the function button...

Page 110: ...Preferences Shortcuts The One touch transfer will initiate option specifies which action type of transfer Supervised or Immediate is initiated when the user clicks on an idle BLF button with an activ...

Page 111: ...y digits internal station numbers are Additional digits will be ignored The Emergency Number field specifies the number dialed for emergency calls The Exception Table is used to define dial strings th...

Page 112: ...l The Enable Voicemail Interface option controls if the voice mail functions within the application are enabled The Voicemail Pilot Number is specified if transfers to voice mail require the pilot num...

Page 113: ...e a notification in the system tray when an incoming call is missed Check the Ignore missed calls to virtual extensions check box to avoid receiving a notification in the system tray when a call to a...

Page 114: ...guration ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS P...

Page 115: ...______________________________________________________________________________ Appendix A Features by License Level The following table shows the licenses available for the SL Desktop Suite and their...

Page 116: ...evel ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE...

Page 117: ......

Page 118: ...Desktop Suite Manual NEC Corporation Issue 1 0 SL1100...

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