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7. Appendix
7-6. Troubleshooting
This section helps you resolve problems you may encounter while setting up or using the projector.
Problem
Check These Items
Does not turn on or
shut down
• Check that the power cord is plugged in and that the power button on the projector cabinet or the remote
control is on. (
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• Check to see if the projector has overheated. If there is insufficient ventilation around the projector or if the
room where you are presenting is particularly warm, move the projector to a cooler location.
• The light module may fail to light. Wait a full minute and then turn on the power again.
• In case it’s hard to think the trouble is not caused on the above mentioned conditions, unplug the power
cord from the outlet. Then wait 5 minutes before plugging it in again.
Will turn off
• Ensure that the [AUTO POWER OFF] is off. (
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No picture
• Check if the appropriate input is selected. (
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) If there is still no picture, press the INPUT button
on the projector cabinet or one of the source buttons on the remote control again.
• Ensure your cables are connected properly.
• Use menus to adjust the brightness and contrast. (
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• Check that the SHUTTER (lens shutter) button or AV-MUTE button are not pressed.
• Reset the settings or adjustments to factory preset levels using the [RESET ALL] in the Menu. (
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• If the HDMI 1 IN/HDMI 2 IN or the DisplayPort IN signal cannot be displayed, try the following.
- Reinstall your driver for the video card built in your computer, or use the updated driver.
For reinstalling or updating your driver, refer to the user guide accompanied with your computer or video
card, or contact the support center for your computer manufacturer.
Install the updated driver or OS on your own responsibility.
We are not liable for any trouble and failure caused by this installation.
• Signals may not be supported depending on the HDBaseT transmission device. IR and RS232C cannot be
used in certain cases as well.
• Be sure to connect the projector and notebook PC while the projector is in standby mode and before turning
on the power to the notebook PC.
In most cases the output signal from the notebook PC is not turned on unless connected to the projector
before being powered up.
* If the screen goes blank while using your remote control, it may be the result of the computer’s screen-
saver or power management software.
• See also the page
Picture suddenly
becomes dark
• Check if the projector is in the “Forced ECO MODE” because of too high ambient temperature.
Color tone or hue is
unusual
• Adjust [HUE] in [PICTURE]. (
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Image isn’t square to
the screen
• Reposition the projector to improve its angle to the screen. (
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• Use the Keystone correction function to correct the trapezoid distortion. (
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Picture is blurred
• Adjust the focus. (
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• Reposition the projector to improve its angle to the screen. (
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• Ensure that the distance between the projector and screen is within the adjustment range of the lens.
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• Has the lens been shifted by an amount exceeding the guaranteed range? (
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• Condensation may form on the lens if the projector is cold, brought into a warm place and is then turned
on. Should this happen, let the projector stand until there is no condensation on the lens.
Remote control does
not work
• Install new batteries. (
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• Make sure there are no obstacles between you and the projector.
• Stand within 22 feet (7 m) of the projector. (
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Indicator is lit or
blinking
• See the POWER/STATUS/LIGHT/TEMP. Indicator. (
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For more information contact your dealer.
