NEC PowerMate ES SlimLine Series User Manual Download Page 104

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Solving System Problems 5-11

Locating the battery on the system board

A – Battery

Press down on the battery clip to release the battery from its socket in
the system board.

Remove the battery and discard in accordance with the
manufacturer’s instructions.

Removing the battery

A – Battery

B – Clip

Summary of Contents for PowerMate ES SlimLine Series

Page 1: ...The Space Saving Office PC U S E R S G U I D E POWERMATE ES SLIMLINE SERIES ...

Page 2: ...duct However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECC To allow for design and specification improvements the information...

Page 3: ...Features 1 7 External Connectors 1 8 Power Supply Features 1 9 Interior Features 1 10 System Board 1 11 Riser Board 1 11 Local Area Network 1 11 Storage Device Support 1 11 Chassis 1 12 Optional Speakers 1 12 System Overview 1 12 Hardware 1 12 Software 1 13 Preloaded Software 1 13 NEC OS Restore CD 1 14 NEC Application and Driver CD 1 15 Security 1 15 2 Setting Up the System Slimtower Setup 2 2 Ca...

Page 4: ... NEC Application and Driver CD 3 23 NEC OS Restore CD 3 24 System Board Jumper Settings 3 25 Intel Processor Serial Number Control Utility 3 29 System Requirements 3 29 Installation 3 29 Processor Serial Number 3 30 Frequently Asked Questions 3 30 Technical Support 3 31 4 Installing System Upgrades General Rules 4 2 Safety Precautions 4 2 System Cover 4 3 Removing the Cover 4 4 Replacing the Cover...

Page 5: ... 26 Installing the 3 1 2 Inch Hard Drive 4 27 5 Solving System Problems Solutions to Common Problems 5 2 System Problems 5 2 Diskette Drive Problems 5 4 Monitor Problems 5 5 Keyboard Mouse Problems 5 6 CD ROM Drive Problems 5 6 Speaker Problems 5 7 How to Clean the Mouse 5 8 How to Replace the CMOS Battery 5 10 6 Getting Services and Support NECC Website 6 2 NECC FTP Site 6 3 Email Fax Technical S...

Page 6: ...m Access Memory RAM B 2 Cache Memory B 2 Read Only Memory ROM B 2 Calendar Clock B 3 Input Output I O Features B 3 Video Memory B 4 Sound Controller B 4 Local Area Network B 4 Graphics Controller B 4 System Peripherals B 5 Keyboard B 5 Mouse B 5 Diskette Drive B 5 Hard Drive B 6 CD ROM Drive B 6 DVD Drive B 6 Optional Speaker Set B 6 Dimensions B 6 System B 6 Keyboard B 6 Power B 7 Operating Envir...

Page 7: ...ver CD NEC OS Restore CD and Intel Processor Serial Number Control Utility The chapter also includes information for setting system jumpers Chapter 4 Installing System Upgrades provides installation procedures for processor memory expansion board and storage device upgrades Chapter 5 Solving System Problems contains troubleshooting tips for solving simple problems The chapter also includes procedu...

Page 8: ...otes have the following meanings Warnings alert you to situations that could result in serious personal injury or loss of life Cautions indicate situations that can damage the hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard for example Ctrl Alt or Enter Text or keystrokes that you enter ...

Page 9: ...mation in the Release Notes is the result of extensive product testing Your system also comes with the NEC INFO Center online documentation on your hard drive The NEC INFO Center is an online guide to your PowerMate system It provides information about the system through the following online modules Tour User s Guide Questions Solutions and Services In addition to the documentation that ships with...

Page 10: ...1 Reviewing System Features Front Features Rear Features Interior Features Chassis Optional Speakers System Overview ...

Page 11: ...ibed in Appendix A Setting Up a Healthy Work Environment This chapter highlights system hardware and software and describes the security features of the system Front Features Your PowerMate ES SlimLine Series system can be used as a slimtower or as a desktop system The following figures show the features on the front of the system for both configurations Brief descriptions follow the figures ...

Page 12: ... CD ROM Tray Open Close Button H Power Sleep Button B CD ROM Drive I Hard Drive Activity Lamp C CD ROM Drive Activity Lamp J Volume Control D Diskette Drive Disk Eject Button K Headphone Jack E Diskette Drive L Microphone Jack F Diskette Drive Activity Lamp M USB Port G Power Sleep Lamp ...

Page 13: ...mp Power Sleep button Press this button to turn on system power To turn off power close all applications and shut down Windows If you have Windows 98 or Windows 2000 the system automatically powers down If you have Windows NT close all applications shut down Windows NT and press in the power button until the system powers down approximately four seconds Press and immediately release the power slee...

Page 14: ... drive lamp is lit To do so can damage your hard drive or data Diskette Drive Use the diskette drive to copy data files to and from a diskette You can also use it as a bootable drive for loading and starting programs from a diskette To prevent damage to your diskette drive and data do not turn off the system or remove a diskette while the diskette drive busy lamp is lit Universal Serial Bus Port T...

Page 15: ...deo and audio playback faster data access and greater storage capacities The DVD ROM drive uses DVD technology to read DVD discs as well as standard audio and video CDs Audio Connectors Your system has the following audio connectors and a volume control on the front of the system Microphone jack Use this jack to connect a microphone for recording audio information in your data files Headphone jack...

Page 16: ...lots The following figures show the features PowerMate ES SlimLine Series slimtower rear features A Serial Port I VGA Port B Line Out Jack J Voltage Switch C Line In Jack K AC Power Connector D Keyboard Port L Power Supply E Mouse Port M Kensington Lock Slot F Parallel Port N Keyboard Mouse Anti theft Bracket G USB Port O Anti Theft Ring H LAN Port P Expansion Slots ...

Page 17: ...d printer to your system Your system has the following external connectors Mouse port Attach the mouse that comes with your computer to this port The mouse port supports a PS 2 compatible mouse Keyboard port Attach the PS 2 compatible keyboard that comes with your computer to the keyboard port VGA monitor connector The system comes with an accelerated graphics port AGP integrated on the system boa...

Page 18: ...onnect a stereo audio device such as a stereo amplifier or a cassette or minidisc player for playback or recording Line out jack The line out jack allows you to connect optional speakers an amplified output device such as powered speakers a stereo tape recorder or an external amplifier for audio output LAN port All systems come with local area network LAN integrated on the system board Use the RJ ...

Page 19: ...pply and other system components to keep them from overheating Keep the area near the fan clear for proper ventilation Interior Features See the following figure for the location of features within the system Feature descriptions follow Inside the system A Power Supply E Hard Drive under support plate B System Board F CD ROM Drive not shown C Expansion Slots G DIMM Memory Sockets D Riser Board Bra...

Page 20: ...nd USB power connectors AGP graphics connector VGA riser board connector additional connectors include Wake On LAN and fan Riser Board All systems come with a riser board attached to a removable riser board bracket The riser board has three PCI connectors for adding up to three optional expansion boards The riser board plugs into the riser board connector on the system board Local Area Network All...

Page 21: ... at the rear of the system unit An AC adapter and connecting cables come with the speakers Install the AC adapter and cables along with the speakers Adjust the speaker volume by using the volume control on the speaker You can also use the Windows sound software To bring up the Windows volume control double click the speaker icon on the taskbar next to the system clock Use the software to balance t...

Page 22: ...d economical BIOS upgrades System memory The system comes with at least 64 MB of ECC synchronous dynamic random access memory SDRAM and supports up to 512 MB AGP graphics All models ship with 4X AGP graphics integrated on the system board AGP enhances graphics performance particularly for 3 D applications Power management options Power management options conserve energy and reduce power costs Soft...

Page 23: ...mation about your system in the online NEC INFO Center NEC INFO Center modules include Tour User s Guide Questions Solutions and Services See NEC INFO Center in Chapter 3 for a description of the modules and how to use the INFO Center Intel LANDesk Client Manager Use LANDesk software to track system information such as serial number BIOS version memory capacity disk capacity expansion board settin...

Page 24: ...o the BIOS Setup Utility is limited to a subset of all BIOS Setup parameters when a supervisor password has been set The supervisor password allows full access to the system and the BIOS Windows network security features To learn more about the network security features available through the Windows operating system refer to your Windows documentation or consult your system administrator Keyboard ...

Page 25: ... ring on the rear of the chassis Attaching a padlock not supplied to the ring prohibits removal of the screw fastening the system cover to the chassis With the padlock attached and locked the cover cannot be removed and the system is physically protected from chassis intrusion ...

Page 26: ...2 Setting Up the System Slimtower Setup Cable Connections Startup Shutdown Power Saving Operation System Care More Information ...

Page 27: ...nd standing it upright Configure the desktop as a slimtower as follows To reconfigure the slimtower to a desktop reverse the following procedure 1 Set the desktop system on the edge of a table with the left edge of the desktop protruding beyond the edge of the table Note You can attach one or both stabilizers depending on whether you intend to place the system against a wall or use it as a standal...

Page 28: ...e system unit to identify the keyboard mouse printer USB LAN power audio and monitor connectors See your network administrator for guidelines on configuring the system for LAN Set the voltage switch correctly for your area Set the voltage switch correctly for your area The correct setting for the U S and Canada is 115V and 230V for Europe Connect system power cables to a surge protector recommende...

Page 29: ...off the system and turn to Chapter 5 Solving System Problems The chapter provides helpful hints for solving system problems Note If the system displays a message indicating that system settings have changed run the BIOS Setup Utility see Chapter 3 Configuring the System On systems with Windows 2000 enter your password at the log on box On systems with the Windows NT 4 0 operating system press Ctrl...

Page 30: ...shutdown power off the system by pressing and holding in the power button for four seconds or longer before releasing 5 Turn off power to the monitor Power Saving Operation If the system is running Windows 98 or Windows 2000 you can put it in sleep mode a power saving state by pressing and immediately releasing the power sleep button on the front of the system unit The sleep mode is a convenient w...

Page 31: ...nt increases and decreases in electrical power Be sure to connect all peripherals such as a monitor and printer to the surge suppressor The surge protector should be the only device that you plug into the wall outlet Avoid repeated power on cycles These subject the system components to temperature variations and stress Disconnect your system from telephone and power lines when an electrical storm ...

Page 32: ...ystem power cables Keeping Your System in Good Condition Maintain the condition of your system by periodically using the following procedures For safety power off and unplug your system monitor and any external devices before cleaning them Prevent dust from entering the system by covering it when it is not in use Clean the outside of the system with a soft clean cloth Remove stubborn stains with a...

Page 33: ...ve a disc in the CD ROM drive or DVD ROM drive remove the disc 3 Wake up a system in sleep mode save and close any open applications shut down Windows and turn off the system and any external options connected to it 4 Unplug the system power cable from the wall outlet or surge suppressor then from the system itself 5 Unplug any external options from the wall outlets or surge suppressor then discon...

Page 34: ...stem Information Where to Find It Accessing the world wide web Chapter 6 Adding system upgrades Chapter 4 Configuring your system Chapter 3 Setting up the system as a desktop Chapter 2 Setting up the system as a slimtower Chapter 2 Reinstalling the applications provided by NECC NEC Application and Driver CD in Chapter 3 Installing the NEC INFO Center online documentation NEC INFO Center in Chapter...

Page 35: ...the System Configuration Tools and Utilities BIOS Setup Utility FLASH Utility NEC INFO Center NEC Application and Driver CD NEC OS Restore CD System Board Jumper Settings Intel Processor Serial Number Control Utility ...

Page 36: ...ontrol Utility for controlling the reading of the processor serial number See the following table for a quick guide to the utilities tools or procedures required for configuring the system For detailed information about these and other tools see the sections following the table Configuration Tools and Utilities The following table lists ways you can configure the system and the utility tool or pro...

Page 37: ...e NEC INFO Center Operating system restoring NEC OS Restore CD Parallel port enabling configuring BIOS Setup Advanced Menu Password setting or clearing user supervisor or both BIOS Setup Security Menu Jumper settings Plug and Play enabling BIOS Setup Advanced Menu Power management enabling configuring BIOS Setup Advanced Menu Serial port enabling BIOS Setup Advanced Menu Software reinstalling NECC...

Page 38: ...is stored in a complementary metal oxide semiconductor CMOS memory chip backed up by a battery on the system board The battery supplies continuous power to CMOS memory and maintains configuration information when system power is off see How to Replace the CMOS Battery in Chapter 5 NECC recommends that you print out or write down your current BIOS Setup parameters and store the information in a saf...

Page 39: ...are monitor Security Use this menu to set User and Supervisor Passwords and keyboard wake up password Exit Exits the Setup Utility with various save or discard options Use the keys listed in the legend bar on the bottom of the menu screen to make the selections or exit the current menu Help Setup information displays on the right side of the menu screen The following table describes the legend key...

Page 40: ... describes the legend keys and their functions Press Esc to exit the current window The following subsections describe the four top level menus and their submenus Main Menu Choose the Main Menu by selecting Main in the legend bar on the Main Menu screen Other Main Menu options are available by selecting submenus Use the arrow keys to select one of the Main Menu options and press Enter to select a ...

Page 41: ...nth date and year fields Example 04 28 2000 System Time Set system time in this field Press Tab or Enter to move between hour minute and second fields Example 09 30 50 Floppy Drive A Not Installed 360 KB 5 1 4 1 2 MB 5 1 4 720 KB 3 1 2 1 44 MB 3 1 2 2 88 MB 3 1 2 Floppy Drive B Not Installed 360 KB 5 1 4 1 2 MB 5 1 4 720 KB 3 1 2 1 44 MB 3 1 2 2 88 MB 3 1 2 ...

Page 42: ...ing up a device submenu by pressing Enter The submenus include IDE Device Configuration and depending on device selection Fast Programmed I O Mode 32 Bit Transfer Mode LBA Mode and Block Mode Each is briefly described in the following IDE Device Configuration Auto User CD ROM Floptical Not Installed 1 46 When set to Auto the BIOS sets the correct values for the device Selecting User allows you to ...

Page 43: ... Transfer Mode On Off When On allows 32 bit IDE data transfers Should only be On if supported by a chipset controller Auto Detect Hard Drives Press Enter Auto detects all hard drive parameters CPU Speed xxx MHz Not selectable displays information only Front Side Bus Speed xxx MHz Not selectable displays information only Memory Size xx MHz Not selectable displays information only BIOS Version A6303...

Page 44: ...ubmenu Items with grayed out text are not available Explanations of each Advanced Menu option are in the following tables Setting items on this menu to incorrect values can cause your system to malfunction Advanced Menu Advanced CMOS Setup Menu Item Settings default is bold View DMI Event Log Status only Press Enter to view Clear all DMI Events Logs No Yes Selecting No prevents clearing out the DM...

Page 45: ...device 2nd Boot Device IDE 0 Sets the second boot device 3rd Boot Device CD ROM Sets the third boot device Try Other Boot Devices Yes No Select Yes to cause the system to try to boot from other boot devices if there is a boot failure Selecting No causes the boot to be carried out from selected devices Floppy Access Control Read write Read only Select Read write to allow the diskette drive to have ...

Page 46: ...t Yes to enable a boot to OS 2 if RAM is greater than 64 MB CPU Serial Number Disabled Enabled Controls detection of the processor serial number System BIOS Cacheable Disabled Enabled Select Enabled to allow storing of system BIOS in RAM Advanced Menu Advanced Chipset Setup Menu Item Settings default is bold USB Function Enabled Disabled Select Enabled to enable use of USB functions for USB device...

Page 47: ...d ACPI Standby State S1 S3 Select S1 for a low wake up latency sleeping state In the S2 mode the CPU cache and chipset contexts are lost USB Keyboard Wakeup From S3 Disabled Enabled Select Enabled to allow the system to wake up from a keyboard input Power Management APM Enabled Disabled Select Enabled to enable Power Management and Advanced Power Management APM Green PC LED Status Dual Color Singl...

Page 48: ... Suspend sets the power switch for Suspend Sleep mode With power on pressing the switch once places the system in sleep mode Pressing and holding the switch in for 4 seconds turns power off Restore on AC Power Loss Last State Power Off Power On The Power On setting automatically turns power on after a power loss The Power Off setting requires the user to restart the system with the power button Th...

Page 49: ...nabled you can choose the time the system boots up see the following time settings RTC Alarm Date 15 Every Date Sets the day that the system boots up when Resume on RTC Alarm is Enabled RTC Alarm Hour 12 1 00 Sets real time clock alarm hour when Resume on RTC Alarm is Enabled RTC Alarm Minute 30 0 59 Sets real time clock alarm minute when Resume on RTC Alarm is Enabled RTC Alarm Second 30 0 59 Set...

Page 50: ...raphics Adapter Add on VGA Onboard VGA Select Onboard VGA if VGA is integrated on the system board PCI VGA Palette Snoop Disabled Enabled Set to Enabled to enable PCI VGA palette snooping DMA Channel 0 1 3 5 6 7 PnP ISA Permits configuring the DMA channels either by Plug and Play or by ISA IRQ 3 4 5 7 9 10 11 14 15 PCI PnP ISA Permits configuring the interrupt requests either by PCI Plug and Play ...

Page 51: ...Onboard Serial Port B 3F8 COM1 Auto Disabled 2F8 COM2 3E8 COM3 2E8 COM4 Defines serial port B base I O address Serial Port B Mode Normal 1 6us 3 16 baud ASKIR Select Normal to set the port for normal use IR Duplex Mode Half Duplex Full Duplex This option allows the Infra red Duplex mode to function in one direction at a time Half Duplex or both directions Full Duplex Onboard Parallel Port 378 Auto...

Page 52: ...ed Powerkey Specific Key Mouse Left Mouse Right This option when enabled allows system to be turned on by pressing a specific key or moving the mouse Advanced Menu Hardware Monitor Setup Menu Item Settings default is bold ACPI Shut Down Temperature 80 C 176 F ACPI gives the operating system direct control over the power management and Plug and Play functions of a computer The system shuts down at ...

Page 53: ...anations of each Security Menu item are in the following table Security Menu Items Menu Item Settings default is bold Set Supervisor Password Enter Use this field to set or change the supervisor password Press Enter to bring up a dialog box where the password can be entered and confirmed Set User Password Enter Use this field to set or change the user password Press Enter to bring up a dialog box ...

Page 54: ...s to the factory set fail safe settings Load Original Values Reverts to the factory shipped settings FLASH Utility The system BIOS resides on a flash read only memory ROM chip in your system The FLASH ROM can be updated using the following procedure Before starting the BIOS update we recommend that you first contact NECC for assistance see Chapter 6 for contact information Update the FLASH ROM wit...

Page 55: ...m The NEC INFO Center includes the following modules Tour Use Tour to find information about easy to use NECC printed and online documentation software installation tools and many support services User s Guide Use this module to get quick access to basic information about your system Questions Look in this module to get answers to frequently asked questions about your system Solutions Go to this m...

Page 56: ... C NEC INFO directory on your system 2 Double click the Unwise exe icon to remove all files related to the NEC INFO Center and the C NEC INFO directory Alternately you can click Start point to Settings and click Control Panel At the Control Panel double click Add Remove Programs Double click NEC INFO Center and follow the prompts To reinstall the NEC INFO Center use the NEC Application and Driver ...

Page 57: ...your system you can use the NEC Application and Driver CD to install the drivers for the options Install the software from the NEC Application and Driver CD as follows 1 Power on your system 2 Insert the auto start Application and Driver CD into the CD ROM drive The Selective Restore screen appears prompting you to select an application or driver from the list 3 Click on an application driver or u...

Page 58: ...r assistance see Chapter 6 for contact information Use the following steps to perform the OS Restore with the bootable Master Restore diskette and the OS Restore CD The NEC OS Restore program deletes all the data on your hard drive If possible back up your data before performing an OS restore 1 If possible back up all your critical data files onto storage media such as diskettes Zip disks or CD RO...

Page 59: ...ble diskette and restore CD from their drives Insert the NEC Application and Driver CD or other CD into the drive s If you are using the NEC Application and Driver CD go to NEC Application and Driver CD earlier in this chapter to complete the update 9 If you are not updating your system remove the Master Restore bootable diskette and restore CD from their drives Press any key to reboot your system...

Page 60: ... at the factory for your configuration Only change the appropriate jumper setting for your application Otherwise keep the jumpers at their factory settings Set the jumpers as follows 1 Power off and unplug the system and any external options Remove the system cover see Removing the Cover 2 Locate the appropriate jumper block on the system board see the previous figure Locating the system board jum...

Page 61: ...CC for assistance see Chapter 6 for contact information The system power must be off before changing a jumper setting 4 Check your settings to be sure that they are correct for your application 5 Replace the system cover see Replacing the Cover Connect system power cables and external options 6 Power on the system and launch the BIOS Setup Utility before POST and recustomize your BIOS settings as ...

Page 62: ...3 28 Configuring the System Setting system board jumpers ...

Page 63: ...of the processor serial number You have the option of hiding the system tray icon You can enable or disable the processor serial number at any time However enabling the serial number requires restarting the system The following information describes system requirements installation procedures processor serial number features FAQs technical support System Requirements The Intel Processor Serial Num...

Page 64: ... com pentiumiii Frequently Asked Questions What are the benefits of the processor serial number You can use the processor serial number in applications which benefit from stronger forms of system and user identification Why would I want to turn off my processor serial number Intel believes the processor serial number can provide compelling benefits to users They are developing features in conjunct...

Page 65: ...ch can take advantage of the processor serial number and other new capabilities of the Pentium III processor at http www intel com pentiumiii utility htm How can I tell if my processor serial number is turned on The vast majority of Pentium III processor based systems ship with the processor serial number enabled The control utility allows you to check the status by Viewing the icon itself The dis...

Page 66: ...4 Installing System Upgrades General Rules Safety Precautions System Cover System Board Upgrades Expansion Boards Data Storage Devices ...

Page 67: ...e power cable Turn off and disconnect all peripherals from the front and rear of the system When handling boards or chips touch the system metal frame to discharge static Do not disassemble parts other than those specified in the procedure All screws are Phillips head unless otherwise specified Label any cable connectors before disconnecting Note where the connector goes and in what position it wa...

Page 68: ...antistatic devices such as wrist straps and floor mats Always hold a chip or board by its edges Avoid touching the components on the chip or board Take care when connecting or disconnecting cables A damaged cable can cause a short in the electrical circuit When installing a cable route the cable so it is not pinched by other components and is out of the path of the system cover Prevent damage to t...

Page 69: ...eft bracket remove the screw fastening the bracket to the chassis and release the cables The screw is accessible from inside the chassis after the cover is removed 3 If the system is configured as a slimtower remove the stabilizer s Position the system unit on its side on a table with the stabilizers over the edge of the table Remove the screws attaching the stabilizers to the chassis and remove t...

Page 70: ...em and set aside Removing the cover A Cover Replacing the Cover Replace the cover as follows Ensure that all cables are positioned to prevent crimping abrasion or cutting while installing the cover Check that the ribbon cables are folded along their fold lines and out of the direct path of the cover 1 If removed reinstall the mouse and keyboard anti theft bracket with the mouse and keyboard cables...

Page 71: ...tioned inside the chassis see Installing an Expansion Board later in this chapter for tab location 5 Secure the cover with the previously removed cover screw and anti theft ring 6 If you have a padlock for the anti theft ring on the rear of the chassis install it 7 If you are using the system as a slimtower reinstall the stabilizers 8 Reconnect all external peripherals 9 Plug in your power cables ...

Page 72: ...ystem supports 168 pin 100 MHz non ECC SDRAM modules in 64 128 and 256 MB unbuffered memory configurations Use the following guidelines in selecting DIMM types memory can be installed in one or two sockets the size of the DIMMs can vary between sockets the speed of the DIMMs must match or exceed the processor bus speed single and double sided DIMMs are supported To determine what configuration of ...

Page 73: ...MB 32 Mbit x 72 Sample DIMM Upgrade Paths Total Memory DIMM 1 DIMM 2 64 MB 64 MB 128 MB 64 MB 64 MB 128 MB 128 MB 256 MB 128 MB 128 MB 256 MB 256 MB 512 MB 256 MB 256 MB The information in this table shows sample DIMM upgrade paths It does not represent every combination of DIMMs supported in the system Checking System Memory If you do not know how much memory is installed in your system check the...

Page 74: ... amount of memory that you installed check that you installed the memory modules correctly Removing a DIMM If your memory configuration requires the removal of a DIMM module use the following steps Before opening the system and before handling boards or memory modules reduce static discharge by touching the chassis 1 Remove the cover see Removing the Cover earlier in this chapter 2 Locate the memo...

Page 75: ...teps to install a memory module 1 Remove the cover see Removing the Cover earlier in this chapter 2 If you need to remove a currently installed DIMM see Removing a DIMM earlier in this chapter Before you install a DIMM reduce static discharge by touching the chassis 3 Align the notches on the new DIMM with the keys in an empty memory socket see the following figure 4 Press the DIMM firmly into the...

Page 76: ...Socket 370 see Removing the Processor in the following sections To install the upgrade processor see Installing an Upgrade Processor in the following sections NECC recommends that you contact your NEC service center for assistance in upgrading your processor Incorrect installation of the processor fan and heat sink can damage the processor system board or both Carefully follow the installation ins...

Page 77: ...xpansion Board later in this chapter If the system was just running the processor and heat sink on the system board are hot To avoid a burn let the components cool before continuing the upgrade 5 Carefully cut the cable tie retaining the fan cable and front panel cables 6 Tag and unplug the cooling fan cable from its connector CPU Fan on the system board 7 If in the way tag and unplug the front pa...

Page 78: ...the socket then pivot the lever up to release the processor Carefully lift up on the processor and remove it from the socket Store the processor in a static free bag 10 Install the upgrade processor see Installing the Upgrade Processor in the next section Removing the fan heat sink and processor A Heat Sink D Processor B Retention Clip E Flange C Lock Lever ...

Page 79: ...angle on the socket 4 Carefully align the processor pins with the socket pin holes and set the processor into the socket If aligned correctly and the pins are not bent the processor seats in the socket without forcing If the processor does not seat check for correct alignment and bent pins 5 Pivot the lever down and press it in towards the socket until it locks in place Using the wrong heat sink o...

Page 80: ...U Fan on the system board If unplugged plug in the front panel cable 8 Replace any expansion boards you might have removed see Installing an Expansion Board later in this chapter 9 Install the diskette drive bracket and cover 10 Connect any peripherals and power cords and power up the system Expansion Boards Your system supports 32 bit PCI Plug and Play expansion boards With Plug and Play expansio...

Page 81: ...he chassis and the riser board connector on the system board As the bracket fits tightly you might need to rock the bracket slightly to release it from the chassis 3 If you need to remove an expansion board from the slot designated for the new board see Removing an Expansion Board later in this section 4 Follow any preinstallation instructions that come with the expansion board such as setting jum...

Page 82: ...ly removed slot screw 10 Attach any cables required by the expansion board 11 Align the riser board bracket with the chassis and the riser board with its connector on the system board 12 Carefully push the riser board bracket down until the riser board and bracket seat Ensure that the tab F on the preceding figure at the bottom of the bracket is inside the chassis 13 Secure the riser board bracket...

Page 83: ...on Board earlier in this section 7 Replace the cover see Replacing the Cover earlier in this chapter Data Storage Devices The system board supports the following storage devices one 3 1 2 inch 1 44 MB diskette drive one 3 1 2 inch IDE hard drive one 5 1 4 inch IDE CD ROM drive or DVD ROM drive Before replacing a storage device follow any preinstallation instructions that come with the device For e...

Page 84: ...two connector IDE interface cable is connected to the secondary IDE channel and the CD ROM drive or DVD ROM The connectors are keyed to fit only in the correct position Power cables come from the power supply and are connected to the hard drive and CD ROM or DVD ROM drive Power cable connectors are keyed to fit only in the correct position Note Ensure that you use the long power cable to connect t...

Page 85: ...ust enough to access the cables see the following figure Unplugging the 5 1 4 inch device cables A Audio Cable C Signal Cable B Power Cable D Device Bracket Lock 3 Tag and unplug the power and signal cables connected to the device If the device is a CD ROM or DVD ROM drive tag and unplug the audio cable ...

Page 86: ... Remove the two bottom screws D securing the device to the bracket Releasing the 5 1 4 inch device A Device Bracket C Device B Top Screw D Bottom Screws 7 Lower the device bracket until it latches in place 8 Slide the device out of the bracket 9 Install a replacement device in the bracket see Installing a 5 1 4 inch Accessible Device in the following section ...

Page 87: ...side of the device bracket and raise the device bracket up to its perpendicular position 4 Attach the bottom of the device to the bracket with the two previously removed bottom screws D on the figure Releasing the 5 1 4 inch device 5 Lower the device bracket halfway Plug the signal and power cables into their connectors on the device As appropriate plug the audio cable into the device Note Ensure ...

Page 88: ...Cover 2 Unplug the diskette drive cable from the drive as follows see the following figure Release the brown cable retainer connector on the drive by gently pulling up each end of the retainer until the cable releases Remove the cable from the drive connector 3 Remove the screw A on the following figure securing the drive bracket to the chassis 4 Lift the bracket up slightly to clear the tabs on t...

Page 89: ...4 24 Installing System Upgrades Removing the 3 1 2 Inch diskette drive A Bracket Screw D Diskette Drive Cable B Bracket E Brown Cable Retainer C Diskette Drive ...

Page 90: ...crews 2 B Bracket D Front Panel 3 Lift the back of the drive slightly and slide it forward to engage the two tabs on the bracket with their slots in the front panel 4 Align the screw hole at the end of the bracket with its corresponding hole in the chassis 5 Install the previously removed screw through the bracket and into the chassis to fasten the bracket in place 6 Lift up the cable retainer on ...

Page 91: ...le pressing the device bracket lock on the side of the bracket raise the bracket up enough to access and unplug the CD ROM drive cables See the figure Unplugging the 5 1 4 inch device cables earlier in this chapter 3 Raise the device bracket up to its vertical position see the following figure 4 Remove the hard drive screw B Loosen but do not remove the shoulder screw C Removing the 3 1 2 inch har...

Page 92: ...ced see Removing the 3 1 2 Inch Hard Drive earlier in this section 2 Remove the three shoulder screws from the old drive and install them in the same position on the new drive Leave enough of the screws exposed so that each fits into the shoulder screw slots 3 Hold the hard drive above the drive bay with the drive connectors facing the rear of the chassis 4 Plug the hard drive signal and power cab...

Page 93: ...ower the device bracket halfway and plug in the CD ROM drive signal cable power cable and audio cable if installed 10 Lower the device bracket into the chassis until it locks in place As you lower the device bracket ensure that all cables are folded correctly are out of the way and are not pinched 11 Replace the system cover see Replacing the Cover 12 Set the hard drive parameters using autotype i...

Page 94: ...5 Solving System Problems Solutions to Common Problems How to Clean the Mouse How to Replace the CMOS Battery ...

Page 95: ...tch your problem area and view the possible causes and solutions When trying to solve problems you should note what the system was doing when the problem occurred and what you attempted to do to correct the problem This information is useful if you request assistance System Problems Check the following list to match your problem and see the possible cause and solution No power and power lamp not l...

Page 96: ...is chapter Or have the battery checked and replaced by an NEC authorized service center System does not boot from hard drive The system usually tries to start from the diskette drive before it starts from the hard drive Remove the diskette from the diskette drive Run the Setup Utility see Chapter 3 and set the initial Boot parameter to a hard disk device instead of floppy disk device System perfor...

Page 97: ...possible cause and solution Diskette won t load Ensure that a diskette is not in the drive Check that the diskette is being loaded correctly Check that the system power lamp is on and that the power on screen appears Check that the diskette is formatted If not format it See your operating system documentation Check that the diskette size is 1 44 MB If the diskette drive busy lamp does not light wh...

Page 98: ... or contrast controls Distorted image appears on your monitor screen Adjust the monitor s video controls If this does not help turn the monitor off for several seconds then back on There is constant movement on the screen A magnetic field is affecting your monitor Move any devices fan motor another monitor that generate magnetic fields away from your monitor The screen display is fuzzy or flickeri...

Page 99: ...oard cable and mouse cable are firmly connected to the rear of the system If this does not help turn off the system wait five or more seconds and turn on the system CD ROM Drive Problems Check the following problems to see the possible cause and solution The system does not see the drive The drive designation is wrong and should be changed The drive designation depends upon the storage device conf...

Page 100: ...ss the emergency eject hole on the CD ROM drive Insert the end of a paper clip into the hole and press inward until the drive door opens Remove the CD The drive plays music CDs but the sound is not heard If installed check that the speaker power is on see Speaker Problems Adjust the volume control on the speaker Adjust the volume control in the system tray along the taskbar Check that the cable co...

Page 101: ...a online help How to Clean the Mouse Under normal conditions the mouse self cleaning mechanism prevents a buildup of dust or lint around the mouse ball and tracking mechanism Periodically however you might need to clean the mouse ball Use these steps to clean your mouse Note The following procedure describes cleaning of a typical mouse and should be used as a guideline The procedure and your mouse...

Page 102: ...ter or tap water and a mild detergent to clean the mouse ball Use a clean lint free cloth to dry the ball Blow into the mouse socket to remove remaining dust or lint Use a Q tip to remove accumulations of dirt 6 Gently put the ball back into the mouse 7 Fit the ball cover back into the mouse and turn the cover clockwise until it locks in place 8 Connect the mouse to the mouse port 9 Plug in the AC...

Page 103: ... causes spontaneous combustion on contact Discard used batteries according to the manufacturer s instructions Removing the battery from the system board causes the system to lose system configuration information If possible prior to removing the battery run the BIOS Setup Utility see Chapter 3 and print out or write down your system configuration settings Then you can restore the system to its pre...

Page 104: ...ery on the system board A Battery 5 Press down on the battery clip to release the battery from its socket in the system board 6 Remove the battery and discard in accordance with the manufacturer s instructions Removing the battery A Battery B Clip ...

Page 105: ...tery or is an equivalent battery recommended by the manufacturer 8 Replace any removed expansion boards see Installing an Expansion Board in Chapter 4 9 Replace the system cover see Replacing the Cover in Chapter 4 10 Connect external peripherals and power cables and power up the system 11 Run the Setup Utility to reconfigure your system parameters see BIOS Setup Utility in Chapter 3 ...

Page 106: ...6 Getting Services and Support NECC Website NECC FTP Site Email Fax Technical Support Service NECC Technical Support Services ...

Page 107: ...em you can access the NECC website You can do this through a commercial online service or through your Internet account The NECC website contains general information about NECC and its products The website also contains press releases reviews and service and support information Look in the Service and Support area for the following information technical documentation including Frequently Asked Que...

Page 108: ...er offers technical support by Internet email if you have access The Internet email address is tech support nec computers com You can also fax technical questions to the NECC Technical Support Center if you have access to a fax machine or an optional fax modem The fax number is 801 981 3133 When using the email or fax support service please include the following words in the subject field for prom...

Page 109: ... the following support System hardware toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NECC Technical Support Center After the initial 90 days get preinstalled software support for a fee Pl...

Page 110: ...ment Making Your Computer Work for You Arrange Your Equipment Adjust Your Chair Adjust Your Input Devices Adjust Your Monitor Vary Your Workday Pre existing Conditions and Psychosocial Factors Checking Your Comfort How Do You Measure Up ...

Page 111: ... may be associated with certain forms of repetitive activities include carpal tunnel syndrome tendinitis tenosynovitis de Quervain s tenosynovitis and trigger finger as well as other nerve tendon and muscle disorders Although some studies have shown an association between increasing hours of keyboard use and the development of some musculoskeletal disorders it is still unclear whether working at a...

Page 112: ...ou use frequently within easy reach Adjust your workstation setup to the proper height as described in this appendix by lowering the table or stand that holds your computer equipment or raising the seat height of your chair To create more desk space you can put your computer base on the floor Adjust your chair Adjust your keyboard and mouse Adjust your monitor ...

Page 113: ...position The backrest of your chair should support the inward curve of your back Use the entire seat and backrest to support your body Tilt the backrest slightly backwards The angle formed by your thighs and back should be 90 or more Your seat depth should allow your lower back to comfortably contact the backrest Make sure that the backs of your lower legs do not press against the front of the cha...

Page 114: ...t Be sure that you have adequate clearance between the top of your thighs and the underside of your workstation Use armrests or forearm supports to support your forearms If adjustable the armrests or forearm supports should initially be lowered while all the other adjustments discussed in this appendix are made Once all these adjustments are completed raise the armrests or adjust the forearm suppo...

Page 115: ...ur wrists straight and use your entire arm when moving a mouse Do not grasp the mouse tightly Grasp the mouse lightly and loosely Adjust the keyboard height so that your elbows are near your body and your forearms are parallel to the floor with your forearms resting on either armrests or forearm supports in the manner described previously If you do not have armrests or forearm supports your upper ...

Page 116: ...your wrists between typing Avoid resting your wrists on sharp edges Type with your wrists straight Instead of twisting your wrists sideways to press hard to reach keys move your whole arm Keep from bending your wrists hands or fingers sideways Press the keys gently do not bang them Keep your shoulders arms hands and fingers relaxed ...

Page 117: ... Adjust the monitor height so that the top of the screen is at or slightly below eye level Your eyes should look slightly downward when viewing the middle of the screen Position your monitor no closer than 12 inches and no farther away than 28 inches from your eyes The optimal distance is between 14 and 18 inches Rest your eyes periodically by focusing on an object at least 20 feet away Blink ofte...

Page 118: ...n anti glare filter Clean your monitor regularly Use a lint free non abrasive cloth and a non alcohol neutral non abrasive cleaning solution or glass cleaner to minimize dust Adjust the monitor s brightness and contrast controls to enhance readability Use a document holder placed close to the screen Position whatever you are looking at most of the time the screen or reference material directly in ...

Page 119: ...equent short breaks that involve walking standing and stretching During these breaks stretch muscles and joints that were in one position for an extended period of time Relax muscles and joints that were active Use a timer or reminder software to remind you to take breaks To enhance blood circulation alter your sitting posture periodically and keep your hands and wrists warm ...

Page 120: ...ands wrists arms shoulders neck back or legs prior musculoskeletal disorders aging fluid retention due to pregnancy poor physical conditioning and dietary habits and other conditions Psychosocial factors associated with these disorders include workplace stress poor job satisfaction lack of support by management and or lack of control over one s work Contact a doctor if you experience pain tenderne...

Page 121: ...djust your monitor so that the top of the screen is at or slightly below eye level Do you periodically rest your eyes by blinking often or looking away from the screen Is your monitor no closer than 12 inches and no farther away than 28 inches from your eyes Do you use a document holder placed close to the screen Checking You Is your work area set up to promote a natural and relaxing working posit...

Page 122: ...Engineering of Visual Display Terminal Workstations ANSI HFS Standard No 100 1988 The Human Factors Society Inc P O Box 1369 Santa Monica California 90406 This appendix was prepared in consultation with Dr David Rempel of the University of California San Francisco Ergonomics Program and Mr M F Schneider of HUMANTECH Inc Ann Arbor Michigan ...

Page 123: ...B System Specifications System Board System Peripherals Dimensions Power Operating Environment Compliance ...

Page 124: ...he 128 KB Celeron or 256 KB Pentium III Socket 370 pin Socket 370 Random Access Memory RAM Total system RAM minimum of 64 MB of SDRAM installed in one of two industry standard DIMM sockets on system board Total system memory support for up to 512 MB of high speed SDRAM in two memory module sockets on system board DIMM speed must match processor bus speed 100 MHz or higher Memory module type gold p...

Page 125: ...orts transfer rates up to 115 2 KB per second one 9 pin connector Keyboard PS 2 compatible 6 pin connector mini DIN Mouse PS 2 compatible 6 pin connector mini DIN VGA Monitor Connector supports a VGA compatible monitor with a 15 pin connector Microphone In supports a microphone or other audio input device for recording audio information in data files or broadcasting audio Line In supports input fr...

Page 126: ...00 Codec SigmaTel Surround SS3D Stereo Enhancement 18 bit full duplex stereo ADC DACs Low noise differential CD ROM input AC 97 2 1 compliant Five analog line level inputs Local Area Network The system comes with a local area network LAN integrated on the system board Features include 3COM CC920 BR006 chipset PCI bus type RJ 45 LAN port 10Base T 100Base TX with Wake On LAN and AOL2 support Graphic...

Page 127: ...dows keys Typewriter keys Mouse Systems come with a PS 2 compatible mouse Diskette Drive Systems come with a notebook type diskette drive 3 1 2 inch 1 44 MB Capacity High density mode Unformatted 2 00 1 00 MB Formatted 1440 KB 512B 18 Sec 720 KB 256B 18 Sec Normal density mode Unformatted 1 00 0 50 MB Formatted 640 KB 256B 16 Sec 20 KB 128B 16 Sec Data transfer rate High density mode 500 250 Kbit ...

Page 128: ...this document may result in hazardous radiation exposure DVD Drive Some systems might come with an 8X or higher DVD drive Optional Speaker Set If ordered systems come with a speaker set and AC power adapter Features include 16 bit stereo 48 KHz Sound Blaster compatible Dimensions System Slimtower chassis 3 4 inches 87 mm wide x 12 9 inches 332 mm deep x 12 3 inches 315 mm high Weight approximately...

Page 129: ...es hard drive CD ROM drive or DVD drive Power management full power reduction Operating Environment Temperature operating 32 F to 95 F 0 C to 35 C Relative humidity operating 85 at 35 C Compliance Domestic FCC CFR 47 Part 15 Subpart B UL 1950 3rd edition Canadian C UL C22 2 No 950 95 ICES 003 Issue 2 Revision 1 Year 2000 YMARK 2000 NEC Y2KTEST EXE WHQL DMI DMI 2 0 Self Certification Test Suite Ene...

Page 130: ...urity Menu 3 19 starting 3 4 updates 3 20 using 3 5 Boards installing 4 15 removing 4 15 Buttons power 1 4 sleep 1 4 C Cables connecting 4 19 connections 2 3 diskette drive 4 19 IDE drive 4 19 CD ROM drive features 1 6 installing 4 22 problems 5 6 removing 4 19 Chair adjusting A 4 A 11 Chassis dimensions B 6 features 1 12 weight B 6 Cleaning keyboard 2 7 monitor 2 8 system exterior 2 7 CMOS batter...

Page 131: ... DVD ROM 1 6 installing 4 18 E Email fax service 6 3 Ergonomics chair adjustments A 4 A 11 features A 2 keyboard adjustments A 6 A 12 monitor adjustments A 8 A 12 mouse adjustments A 6 A 12 pre existing conditions A 11 workspace setup A 3 Exit Menu 3 20 Expansion boards installing 4 16 removing 4 18 Expansion slots locating 4 17 riser board bracket 1 11 Exterior cleaning 2 7 External connectors 1 ...

Page 132: ... 10 speed 4 7 upgrade path 4 7 upgrading 4 6 4 7 Menu Advanced 3 5 3 10 Exit 3 5 3 20 Main 3 5 3 6 Security 3 5 3 19 Microphone in jack 1 6 Microsoft Internet Explorer 1 14 Monitor adjusting A 8 A 12 cleaning 2 8 problems 5 5 VGA connector 1 8 Mouse adjusting A 6 A 12 anti theft bracket 1 15 cleaning 5 8 port 1 8 problems 5 6 N NEC Application and Driver CD features 1 15 installing software 3 23 r...

Page 133: ...1 10 specifications B 7 voltage switch 1 9 Printer port 1 9 Problems CD ROM drive 5 6 common 5 2 diskette drive 5 4 keyboard mouse 5 6 monitor 5 5 solutions 5 2 speakers 5 7 system 5 2 Processor 1 13 front side bus 1 13 installing 4 14 removing 4 12 speed 1 13 upgrading 4 6 Processor Serial Number Control Utility 3 29 R Riser board connector 1 11 expansion slots 1 11 Riser board bracket installing...

Page 134: ...ics controller B 4 hard drive B 6 I O B 3 keyboard B 6 local area network B 4 operating environment B 7 power B 7 sound controller B 4 speakers B 6 system board B 2 system memory B 2 system peripherals B 5 video memory B 4 Speed memory B 2 processor 1 13 Stabilizers attaching 2 2 removing 4 4 Storage device cables 4 19 support 1 11 System cabling 2 3 cleaning 2 7 moving 2 8 packing 2 8 power savin...

Page 135: ...7 processor 4 6 removing system cover 4 3 replacing cover 4 5 safety precautions 4 2 USB ports 1 5 1 9 Utilities BIOS Setup 3 4 configuration 3 2 FLASH 3 20 NEC OS Restore 1 14 Norton AntiVirus 1 14 software 1 13 V VGA connector 1 8 Virus protection 1 14 Voltage switch power supply 1 9 setting 2 3 Volume control 1 6 W Website NECC 6 2 Windows network security 1 15 ...

Page 136: ...able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interf...

Page 137: ... of laws of the Member States relating to electro magnetic compatibility This product satisfied the Class B limits of EN55022 Battery Replacement A lithium battery maintains system configuration information In the event that the battery fails to maintain system configuration information NECC recommends that you replace the battery See Chapter 5 for battery replacement information There is a danger...

Page 138: ...atements 3 Battery Disposal The CMOS battery is made of lithium Contact your local waste management officials for other information regarding the environmentally sound collection recycling and disposal of batteries ...

Page 139: ......

Page 140: ...ION OF CONFORMITY We the Responsible Party NEC Computers Inc 15 Business Park Way Sacramento CA 95828 declare that the product NEC PowerMate ES SlimLine Series is in compliance with FCC CFR47 part 15 for Class B digital devices ...

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