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NEAX2400 IMX Hotel Features and Specifications

Page 26

NDA-24245, Issue 2

A-15

Announcement Service

A-15 Announcement

Service

General Description

This service feature allows a station user to hear a prerecorded announcement for various services such as:

ALERT SERVICE

[A-57]

AUTOMATIC WAKE-UP

[A-10]

Confirmation announcement (See AUTOMATIC WAKE-UP)

[A-10]

DO NOT DISTURB

[D-11] mode setting

GROUP SERVICE THROUGH PMS

[G-4]

Hotel information
Intercept announcement when a vacant level is dialed
Language selection (Property Management System (PMS) option)
Restricted call attempts (ROOM CUTOFF)

[R-9]

Tourist group information (tour group schedule & agenda)

Operating Procedure

•

To access:

Service Conditions

1.

This feature requires one of the following hardware alternatives:

a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine.
b.) Digital Announcement Trunk (DAT).

2.

Announcements can be arranged as continuous recordings (last-party disconnect) or to automatically
disconnect after 30 seconds. An engineering traffic study is required to determine the number of interface
trunks needed to accommodate each recording channel.

3.

If PMS Language Selection is utilized, ANNOUNCEMENT SERVICE can be provided according to
guest’s language.

4.

The following connections are available:

a.) Multi-connection - many station users can connect to one announcement trunk at the same time.
b.) Single connection - one station user can connect to one announcement trunk at the same time

5.

This feature is also available for the Tie Line trunk access to announcement trunk.

6.

The system can be programmed to return Ring Back Tone before connection to the announcement
machine is made.

7.

When this feature is activated from a Tie Line, the system can be programmed to return answer supervision
to far-end PBX.

8.

If PMS Language Selection is used, Announcement Service can be provided according to the guest’s
language.

9.

Checked out Guest Stations cannot use this feature, except for Room Cutoff Announcement.

Step

Action

Result

1

Lift the handset or press the SPKR key.

Receive dial tone.

2

Dial the associated announcement service access
code.

The NEAX2400 IMX responds with an
announcement.

3

Listen to the announcement and hang up.

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Summary of Contents for NEAX2400 ICS

Page 1: ...NDA 24245 ISSUE 2 STOCK 200890 Hotel Features and Specifications MAY 2000 NECAmerica Inc...

Page 2: ...nsole Minimum firmware may be required Contact NEC Engineering for additional information NEC America Inc reserves the right to change the specifications functions or features at any time without noti...

Page 3: ...1 1 2 2 1 2 3 1 2 4 1 2 5 1 2 6 1 2 7 1 2 8 1 2 9 1 2 10 1 2 11 1 2 12 1 2 13 1 2 14 1 2 15 1 2 16 1 2 17 1 2 18 1 2 19 1 2 20 1 2 21 1 2 22 1 2 23 1 2 24 1 2 25 1 2 26 1 2 27 1 2 28 1 2 29 1 2 30 1...

Page 4: ...1 2 86 1 2 87 1 2 88 1 2 89 1 2 90 1 2 91 1 2 92 1 2 93 1 2 94 1 2 95 1 2 96 1 2 97 1 2 98 1 2 99 1 2 100 1 2 101 1 2 102 1 2 103 1 2 104 1 2 105 1 2 106 1 2 PAGE No ISSUE No 1 2 3 4 5 6 7 8 107 1 2...

Page 5: ...lling Station Number Display 47 C 71 Called Number Display Hotel Attendant Console 49 C 72 Connecting Room Service 51 C 147 Call Information Display 53 D 11 Do Not Disturb 55 D 11D Do Not Disturb Dter...

Page 6: ...n 112 M 68 Maid Status Answerback 113 O 6 Off hook Alarm 114 O 9 Overtime Call 115 P 8 Printer Control Hotel Attendant Console 116 P 27 PMS Interface BISYNC 117 P 29 PMS Interface 118 P 34 Paging Cons...

Page 7: ...Single Double Suite Room 74 8 LCD display on Special Administration Station Dterm 83 9 DSS Key Station Correspondence and Lamp Indications 92 10 Example of Display for Call Origination from Attendant...

Page 8: ...ables Table Page 1 Special Services Requiring Access Numbers 5 2 Example of Dial Access Numbering Plan for Administration Station 6 3 Example of Dial Access Numbering Plan for Guest Station 7 4 Standa...

Page 9: ...utomatic Multiple Attendant Recall X N N A 74 Answering Camp On Call Hold Calls By Switchhook Flash X A 75 Automated Guest Station Voice Mail Retrieval X B 26 Busy Status Hotel Attendant X X C 19 Cale...

Page 10: ...X G 21 Group Restriction X N N G 24 Guest Station Dterm X X H 8 House Phone Hot Line X H 22 Feature Transparency Over CCIS X I 23 Inter Position Transfer 2 X N N L 27 Language Service X X M 6 Message...

Page 11: ...Room Service X X N S 128 2nd Wake up Call Same Guest Station X X T 13 Toll Terminal Access X X T 21 Timing Start X X V 16 Voice Mail Service Via Message Center Interface MCI X X W 2 Wake up Announceme...

Page 12: ...NEAX2400 IMX Hotel Features and Specifications Page viii NDA 24245 Issue 2 This page is for your notes...

Page 13: ...he Office Data Design of the Hotel System the Numbering Plan and a description of Service features How to Follow the Manual This manual is organized as follows CHAPTER 2 NUMBERING PLAN This chapter ex...

Page 14: ...NEAX2400 IMX Hotel Features and Specifications Page 2 NDA 24245 Issue 2 This page is for your notes...

Page 15: ...mber of Digits as shown below b For the Hotel System the service to be performed is determined according to the specific Dial Access Number c The Hotel System can have two Numbering Plan Development t...

Page 16: ...an Administration Station and a Guest Station Special Service Access Numbers a Special Service Access numbers of one through six digits can be assigned for each Access Level Usually one through three...

Page 17: ...rs a Trunk Access numbers ranging from one through six 1 6 digits may be assigned on an individual basis Usually one through three 1 3 digits are used Table 1 Special Services Requiring Access Numbers...

Page 18: ...eminder Call Park Access Code Call Park Local Retrieval Code Priority Call 1 Call Park Remote Retrieval Code Priority Call 2 Call Pickup Priority Call 3 Call Pickup Direct Priority Paging Call Waiting...

Page 19: ...5 85 Access to Area E Route Number 6 86 Vacant Numbers 87 88 Access to Paging Equipment Route Number 10 89 Vacant Number 9 Access to Central Office Route Number 1 Table 3 Example of Dial Access Number...

Page 20: ...Numbering Plan Development Table is to be provided in common or separately for Administration and Guest stations The commands to be used vary with the value assigned to the data as follows a When the...

Page 21: ...Timer in the system is timed out In order that a call by dialing a station number of smaller number of digits can be immediately connected to the called station assignment of these system data is nec...

Page 22: ...nds are used to assign station data When the system provides the floor service these commands are used to assign floor service data with respect to Guest Room Service Station Examples of Numbering Pla...

Page 23: ...0 Use of code in the Timing Start Service is made effective INDEX 165 b7 1 Floor Service is provided With respect to the 1st digit code 1ST DC assign Number of Necessary Digits NND as follows 1ST DC...

Page 24: ...th respect to the data assigned by AASP and AGSP assign service features as follows No F SRV SID STN 0 0 SSC 2 0 1 STN 4000 Assign the station data of Administration stations Also assign the data for...

Page 25: ...iption of the service feature Operating Procedure This item explains the procedure to be followed for receiving a specific service feature concerned When testing a service feature perform installation...

Page 26: ...NEAX2400 IMX Hotel Features and Specifications Page 14 NDA 24245 Issue 2 This page is for your notes...

Page 27: ...h separate set and cancel codes 24 hour time only b When set and cancel codes are the same To cancel AUTOMATIC WAKE UP from Guest Room a With separate set and cancel codes 24 hour time only b When set...

Page 28: ...WUR Wake Up Set Wake Up Reset key a When guest calls to request a wake up call see DIRECT SERVICE SET RESET D 25 Step Action Result 1 Lift the handset Receive dial tone 2 Dial SET WAKE UP code Hear s...

Page 29: ...to confirm that AUTOMATIC WAKE UP has been set 5 Press the EXIT key The lamp and station display are extinguished Step Action Result 1 Press the WUR key while still connected with the guest room Step...

Page 30: ...arty is not reached i e no answer busy blocked or locked out after a total of four attempts the results will be automatically printed out at the hotel printer The number of retries for a no answer con...

Page 31: ...est station is allowed to cancel or change the WAKE UP service This option is determined by system data Wake Up Guest Station Priority Service 18 These same conditions are applicable to WAKE UP ANNOUN...

Page 32: ...s is provided at the Hotel printer This feature can be activated from the guest room Dterm s Operating Procedure To set AUTOMATIC WAKE UP from a guest room Dterm 24 hour time only a With separate set...

Page 33: ...d time of AUTOMATIC WAKE UP Hear service set tone The LCD displays 4 Hang up If the AUTOMATIC WAKE UP time steady display is available by system data the following will display Step Action Result 1 Li...

Page 34: ...the nearest multiple of five 6 If Wake Up announcement is used this feature requires one of the following hardware alternatives a Central Office Trunk COT or 2W E M trunk and an announcement machine...

Page 35: ...ess code for both AUTOMATIC WAKE UP set and cancel For example 1 may be assigned the AUTOMATIC WAKE UP set and cancel access code The system will recognize 1 and wait for the next digit If 0 1 or 2 is...

Page 36: ...STATION MW lamp illuminates In case of the MESSAGE WAITING lower display MW lamp illuminates Note On the upper LCD AUTOMATIC WAKE UP Dterm 2ND WAKE UP CALL SAME GUEST STATION DO NOT DISTURB Dterm and...

Page 37: ...erm is activated the MW lamp illuminates g When cancelling 2ND WAKEUP CALL SAME GUEST STATION at the status e the MW lamp illuminates 25 Maximum number of stations per LP that can be set for a single...

Page 38: ...ering traffic study is required to determine the number of interface trunks needed to accommodate each recording channel 3 If PMS Language Selection is utilized ANNOUNCEMENT SERVICE can be provided ac...

Page 39: ...ive calls DND Incoming calls to stations in DO NOT DISTURB D 11 mode EMG OFF HOOK ALARM O 6 Emergency calls option GST Incoming guest station calls GST2 Incoming foreign guest station calls option HP...

Page 40: ...3 A three character and a five character display can be used in conjunction with PMS to display additional guest information instead of language and room class For example company name complementary c...

Page 41: ...ctions A 25 Service Conditions cont d 4 The OAI name of the Administration station is displayed on the character display guest name display area when Name Display service via OAI is available in the N...

Page 42: ...EPORTS available from the printer are as follows Function Printout Information Code Definition 0 All Status All Status 1 Maid Status To be Cleaned 2 Cleaned 3 Ready to sell 4 Out of Service 5 Repair N...

Page 43: ...ole but are not included in the printout 4 Hotel printer is necessary for this service feature 5 Only one audit may be run at a time 6 Status information is automatically printed out when the followin...

Page 44: ...ls the Administration Station to retrieve a message the MESSAGE WAITING M 6 lamp on the associated guest telephone is automatically extinguished and the MESSAGE WAITING M 6 data is cleared Service Con...

Page 45: ...nswer Step Action Result 1 Press the LOOP key 2 Dial the access code for Alert Service Setting Receive Service Set Tone All the Guest Stations and all the Special Administration are rung 3 Press the R...

Page 46: ...swer the line is busy or the line is in LINE LOCKOUT L 3 Stations in the Make Busy condition are not called This information is reported to the hotel printer 3 ALERT SERVICE overrides DO NOT DISTURB D...

Page 47: ...set via PMS at the time of CHECK IN CHECKOUT C 23 or when room data is changed Service Conditions 1 The Service Conditions for setting and resetting AUTOMATIC WAKE UP A 10 also apply to AUTOMATIC WAK...

Page 48: ...HEADSTART W 2 execution remain the same 11 VIP Wake Up Variation Guest stations are given the VIP status via the PMS computer When AUTOMATIC WAKE UP A 10 is set to the VIP guest station and it is time...

Page 49: ...the programmable timer runs out the call is directed to all attendants without recalling on a specific Attendant loop 5 This feature is not available for INCOMING C O CALLS TO TIE LINE CONNECTIONS I 3...

Page 50: ...C 59 is activated the called station number is displayed on the console when the Attendant answers The called number is displayed not only by AUTOMATIC MULTIPLE ATTENDANT RECALL but also by call forw...

Page 51: ...ch hook flash The call in progress is placed in a CALL HOLD C 6 state and the camped on station is connected to the CAMP ON call The station can then alternate between the two parties by repeating the...

Page 52: ...e used to answer CALL HOLD calls by Administration Stations when FLASH BUTTON Dterm F 3D has been allowed However CALL HOLD Dterm C 6D may be used as an alternative 3 The operating procedure for CALL...

Page 53: ...ble when the guest station has a party on hold If a party is on hold normal operating procedures for voice mail access will be required This procedure usually requires the dialing of the station numbe...

Page 54: ...e off hook status 2 When the called station is in make busy status 3 When the called station is in LINE LOCK OUT L 3 status 4 When the called station is dialing 5 When the called station is being acce...

Page 55: ...SY STATUS DISPLAY HOTEL ATTENDANT is available only for the Hotel Console 2 This feature is available only when the called party is a guest station Step Action Result 1 The attendant dials a station n...

Page 56: ...d only while key operations pertaining to hospitality services are not being performed Service Conditions 1 Hour and minute display constant Note The Attendant Console clock reads 00 00 AM at midnight...

Page 57: ...ding on code sent to the NEAX2400 IMX when PMS Model 90 or 120 is used Operating Procedure Check In from the Console or Front Desk Terminal Checkout from the Console or Front Desk Terminal Note 1 If a...

Page 58: ...Conditions cont d 2 The CHK IN CHK OUT key at the Front Desk Terminal is always operational The Front Desk Terminal CHK IN CHK OUT key can be used to unrestrict or restrict the guest s phones prior t...

Page 59: ...splay flashes while the call is ringing then appears steadily when the call is answered Dterm may be used for service stations Operating Procedure Step Action Result 1 Incoming call to the prime line...

Page 60: ...how either RMO Room Out and the station number or RMS Room Stay and the station number when connected to a guest station depending on the data sent from PMS The display will show ADM Administration wh...

Page 61: ...lustrated below Figure 2 Display Area of Attendant Console and Desk Console Operating Procedure Step Action Result 1 The attendant answers an incoming call The DEST lamp lights and the called station...

Page 62: ...the destination number on the keypad In this case the called station number of that call cannot be displayed again 4 While the called station number is displayed the Attendant can place the call on h...

Page 63: ...T C 23 MAID STATUS M 22 MESSAGE WAITING M 6 AUTOMATIC WAKE UP A 10 DO NOT DISTURB D 11 and ROOM CUTOFF R 9 must be set or reset independently for each room 6 PMS message registration billing must be d...

Page 64: ...d only the corresponding secondary phone will ring The DSS lamp on a busy connecting room station will flash The DSS lamp on an idle connecting room phone will show solid Figure 3 Console Lamps Used f...

Page 65: ...N D 107 MESSAGE WAITING M 6 MAID STATUS M 22 ROOM CUTOFF R 9 2ND WAKE UP CALL SAME GUEST STATION S 128 Operating Procedure 1 Calling Called Station Display a During a call with another guest station i...

Page 66: ...ogress OR 2 For other display services see each service feature description Service Conditions 1 When the guest name two line display is provided by the system parameters the time display lower line d...

Page 67: ...e DND set key The associated lamp illuminates 2 Dial the station number The console displays the station number 3 Press the ENTER key The lamp flashes to confirm that DND is set 4 Press the EXIT key T...

Page 68: ...Administration Station or Front Desk Terminal 2 An incoming call to a station in DO NOT DISTURB mode is routed to a reorder tone connection a Do Not Disturb announcement or the Console depending on t...

Page 69: ...ion in DND mode can receive calls from specific trunk routes or stations through system data assignment 9 Guest Boss and Secretary rooms override DND mode for calls between assigned stations 10 When s...

Page 70: ...n incoming call to a station in DO NOT DISTURB mode is routed to a reorder tone connection a Do Not Disturb announcement or the Console depending on the system data 3 After the guest has checked out C...

Page 71: ...DO NOT DISTURB all stations in that suite are placed in the DND mode 8 Station in DND mode can receive calls from specific trunk routes or stations through system data assignment 9 Guest Boss and Sec...

Page 72: ...hanges service class Releasing the NITE key or replacing the handset restores normal CLASS OF SERVICE INDIVIDUAL C 15 2 If the Time Of Day change is used once programming is set via the MAT no further...

Page 73: ...ed to the proper Attendant via the INTER POSITION TRANSFER I 5 feature 2 This feature is also available for internal calls 3 The PA M87 DPI Direct Page Interface is required if the Console PG key is u...

Page 74: ...onnected to customer provided paging equipment Operating Procedure To establish connections to paging equipment press the PG key on the console and page the desired party Service Conditions 1 Paging e...

Page 75: ...r the call is answered at the Front Desk Terminal guest information is displayed The guest hangs up after specifying the desired services Note For AUTOMATIC WAKE UP A 10 dial required time after Step...

Page 76: ...Service Set Reset Service Conditions cont d 2 DIRECT SERVICE SET RESET is available after a guest station calls the Attendant or the Front Desk Terminal and until the attendant presses the CANCL key T...

Page 77: ...service stations such as restaurant valet maid etc Operating Procedure Press the loop and the desired DSS key to originate a call Service Conditions 1 A maximum of ten keys are provided for DIRECT ST...

Page 78: ...nce terminal must be dedicated to a Console This information is programmed into the PMS external computer The ability to reassign directory assistance terminals to different Consoles is a function of...

Page 79: ...fire police or ambulance Operating Procedure To originate a call press LOOP key and the desired DSS key Service Conditions 1 A maximum of ten keys are provided for DIRECT STATION SELECTION D 26 on eac...

Page 80: ...C 23 C I C O ROOM STATUS R 10 Display STS AUDIT REPORTS A 26 AUD Also required are the ENT Enter CE Clear and END Exit feature keys Note The RECALL key will function as an END key Operating Procedure...

Page 81: ...me in 24 hour time See AUTOMATIC WAKE UP A 10 for enhanced 12 hour time entry 3 Enter the guest station number 4 Press the ENT key 5 Press the END key 6 Press the CE key to clear an entry such as a wr...

Page 82: ...will illuminate if these services have been set to the guest station If WAKE UP has been set the time will appear on the LCD display AM or PM is displayed as either an A or a P before the time Step Ac...

Page 83: ...sole Model 60 PMS 6 Front Desk Terminal or PMS Terminal Model 90 120 PMS 7 During hospitality feature activation performing any of the following actions will result in the release of hospitality servi...

Page 84: ...ature abbreviations shown on the 16 button or 24 button Dterm LCD are shown in Table 4 Table 4 Standard Service Abbreviations on Dterm Feature Set Activate Reset AUDIT REPORTS A 26 AUD AUTOMATIC WAKE...

Page 85: ...d simultaneously to the PMS computer If data exceeds 30 digits the guest room station hears reorder tone 3 If the numeric data to be sent is less than 30 digits pound can be used to end the digit stri...

Page 86: ...mber of the double suite room 3 Following ways of ringing the telephones of the double suite room can be selected by the system parameters a When the primary station of the primary single suite room i...

Page 87: ...assigned the phantom number will be displayed 9 The interface to PMS is controlled by the primary station of the double suite room However the billing text will be sent for each telephone number 10 CO...

Page 88: ...M 6 and DO NOT DISTURB D 11 Service Conditions 1 Whether to control the Message Waiting Lamp by DO NOT DISTURB D 11 or MESSAGE WAITING M 6 service can be selected in the system 2 The Message Waiting...

Page 89: ...calls the information on Special Service numbers may be printed for assistance with billing The printout shows route and trunk the called number the time the call originated and the duration of the ca...

Page 90: ...stration Station by using a feature access code Operating Procedure No manual operation is required Service Conditions 1 Calls between two Administration stations can be performed using the same proce...

Page 91: ...ments can be provided according to a group s language The language information is entered from the PMS terminal Operating Procedure To set GROUP SERVICE THROUGH PMS from a predetermined Special Admini...

Page 92: ...ncements can be arranged either as continuous recordings last party disconnects or as an option to automatically disconnect after 30 seconds If the 30 second timing is used an engineering traffic stud...

Page 93: ...s cont d 8 Group Wake Up Announcements can be arranged as AUTOMATIC WAKE UP A 10 or WAKE UP ANNOUNCEMENT HEADSTART W 2 When Group Wake Up Announcements are executed and answered if the Dterms are used...

Page 94: ...ill appear when the Attendant responds to guest calls or activates the STATUS function 3 A 16 character guest name is used with Model 90 or 120 PMS interface 4 This feature is not available for remote...

Page 95: ...ADM Administration Station RMO Guest out of room RMS Guest in room room stay b VIP information if set 3 characters c Language information if set or other optional data 5 characters ENG English SP Span...

Page 96: ...l Administration Station answers by lifting the handset of pressing the SPEAKER button Optional Data and Station number is displayed After about 10 seconds the display changes to the name and station...

Page 97: ...or presses the SPEAKER button Special Administration Station receives Dial Tone 2 Special Administration Station dials desired guest station number The dialed number is displayed 3 The desired statio...

Page 98: ...only Station Hunting is available 9 This feature is not available for remote guest stations in a CCIS network 10 Guest Name Display with Dterm telephones can be provided with a two line display Option...

Page 99: ...this service are as follows a Data terminal with ESC sequence b Data terminal with control signals for Carriage Return CR and Line Feed LF 3 The terminal interface conditions are as follows Interface...

Page 100: ...ps 4 Up to 32 stations per system can use this service DLINT PA PC60 is required 5 This service cannot be provided for sublines of digital sets Dterm s 6 The guest information displayed on a data term...

Page 101: ...multaneously with DIRECTORY ASSISTANCE INTERFACE D 88 the PMS interface port or ports dedicated to this service are shared with the ports for these two features 3 Transfer of the guest information fro...

Page 102: ...ace ports dedicated to this service depends on the number of PMS terminals needed to display the guest information 4 The PMS interface port or ports used for guest information may be shared with GUEST...

Page 103: ...he status at the time when the guest station number is dialed This status display is not updated 3 The correspondence between DSS keys and suite station numbers is shown below a When a guest station i...

Page 104: ...om and Single Room Display Connecting Room Display When the Console dials a master station the DSS keys and lamps are used The status of the connecting room phones appear on the DSS lamps Ringing is g...

Page 105: ...re restricted Outgoing and Incoming Call Restriction Outgoing calls from guest stations in a group and incoming calls to the stations in a group are restricted 2 Group to Group Connection If Group to...

Page 106: ...ancel Incoming C O Call Restriction 2 to cancel Incoming Station Call Restriction and set Incoming C O Call Restriction 3 to set Incoming Call Restriction b To set cancel Group to Group Connection GRP...

Page 107: ...ICTION When all guests in a group checkout GROUP RESTRICTION on this group is cleared 6 A room added to the group after the entry of GROUP RESTRICTION is also restricted 7 Station calls between rooms...

Page 108: ...n is performed The call terminates to the Console 16 The restriction status is listed in order of the entered group numbers 17 When the group number which is not assigned Group to Group Connection is...

Page 109: ...ome available for guest room stations In addition to time display The Dterm LCD is used for the following Hotel services AUTOMATIC WAKE UP A 10 CALLING STATION NUMBER DISPLAY C 32 2ND WAKE UP CALL S 1...

Page 110: ...NTIFICATION I 2 will appear as the HP key of the Console 2 House phone hot lines may be equipped with or without dials 3 There is no limit to the number of house phone hot lines which may be assigned...

Page 111: ...Display for Call Origination from Dterm Action Result Dial the office code and the station number from the Console or the station The called guest information or the Administration Station number is...

Page 112: ...calling guest information is displayed on the character display of the Console or the Dterm LCD Step Action Result 1 Press a Function Key on the Hotel Console 2 Enter an access code for a distant offi...

Page 113: ...the Console 9 When the call is transferred to the Console by CALL TRANSFER ALL CALLS CCIS C 50 the call terminates on either the ADM or GST key depending on the transferring party 10 When a call term...

Page 114: ...spitality Service Over CCIS Index Feature Description Available Remarks A 15 Announcement Service X A 26 Audit Reports A 27 Automatic Wake Up X A 47 Attendant Console with Hospitality Functions X A 48...

Page 115: ...Inter Position Transfer 2 L 27 Language Service M 6 Message Waiting X M 22 Maid Status X Available from Console only M 51 Manual Switching of C O Incoming Call Destination M 68 Maid Status Answerback...

Page 116: ...wers the incoming call and asks with whom the caller wishes to speak 2 The attendant puts the incoming call on hold at the Attendant loop by pressing HOLD key and makes note of name and loop number th...

Page 117: ...ervice H 13 The language information is printed on the hotel printer 4 Incoming Call Identification I 2 According to the language used by the guest the call terminates on either of the two incoming ca...

Page 118: ...A 24245 Issue 2 L 27 Language Service Service Conditions cont d 4 The default identifiers of languages 1 7 can be changed by the customer to include other languages Up to four ASCII characters can be...

Page 119: ...two or more stations at the same time follow Steps 1 through 3 for the first station Follow Steps 2 Station Dialing and 3 ENTER for the remaining stations then continue with Step 4 to exit from the ME...

Page 120: ...the Front Desk Terminal and vice versa 3 Message Waiting set from Message Center Interface cannot be displayed at the Front Desk Terminal or Console Message Waiting set from Message Center Interface...

Page 121: ...Repair Complete Identification codes may be used with all conditions if required Operating Procedure Setting MAID STATUS from guest room station by maid or repairman Note If a Dterm is used for a gues...

Page 122: ...Actual MAID STATUS displays on the Attendant Console as an alpha character V X S SC etc Service Conditions 1 When this service is activated the identification code if used and room status are forward...

Page 123: ...a room the room status displays READY TO SELL Execution of Repair Completed is the same as Ready to Sell 7 When the room is in Check In status only the To Be Cleaned or Cleaned status can be assigned...

Page 124: ...ks 3 It is possible to reverse the Console display through system programming so that trunks terminating to the DIT stations will be displayed as Not Switched Calls terminating to the Console will be...

Page 125: ...peration from a guest room station or Special Administration Station telephone 2 Maid Status information depends upon the PMS computer software 3 Reorder tone will be heard instead of service set tone...

Page 126: ...2 This feature is assigned on a CLASS OF SERVICE INDIVIDUAL C 15 basis 3 When the OFF HOOK ALARM terminates at a Dterm the display shows OFA in addition to the station number 4 The predetermined time...

Page 127: ...e the call must be answered breaking into the connection 2 If the OVERTIME CALL notification is to be routed to the hotel printer rather than the Console this feature can be selected for Administratio...

Page 128: ...ion Manual Service Conditions 1 Only one printer per system may be provided on either an 1 IMG 4 IMG configuration 2 When a guest room sets AUTOMATIC WAKE UP A 10 the condition can be output as follow...

Page 129: ...Additional hardware is required 2 Interface specification The data link hardware consists of an EIA RS 232C serial data electrical interface extended from the NEAX2400 IMX I O channel 3 BISYNC Interfa...

Page 130: ...5 IMX PMS LANGUAGE SERVICE L 27 IMX PMS MAID STATUS ANSWERBACK M 68 IMX PMS MAID STATUS M 22 IMX PMS MESSAGE REGISTRATION IMX PMS MESSAGE WAITING M 6 IMX PMS ROOM CUTOFF R 9 IMX PMS SECRETARIAL SERVIC...

Page 131: ...ll System Voice Communications Technical Reference Publication No 42707 PMS Data Link Interface Specifications Details are in accord with the separate specifications 5 Besides the above specifications...

Page 132: ...Consoles 3 The maximum number of combined Consoles and PAGING CONSOLES is 1 IMG Maximum of 16 4 IMG Maximum of 60 4 The AUTOMATIC RECALL A 8 timer default is normally set at a maximum of 3 minutes 5 T...

Page 133: ...etting or canceling ROOM CUTOFF for two or more stations at the same time follow the above operating procedure for the first station Perform Steps 2 and 3 for the remaining stations then perform Step...

Page 134: ...via the MAT 3 ROOM CUTOFF is available for guest room stations only 4 Through system data programming a station in ROOM CUTOFF mode can be allowed to access certain trunk routes or be restricted from...

Page 135: ...ayed when the operator responds to the calls from guest rooms and vice versa 3 Guest station dialing is often done by dialing 7 and then the room number For example to call room 845 another station wi...

Page 136: ...umbers 6 Within the system programming it is possible to match the station number with the room number using up to a five digit station number For example Station Number 7 77 777 7777 77777 7 If PMS i...

Page 137: ...System data programming is performed from the MAT Service Conditions 1 TOLL RESTRICTION 3 6 DIGIT T 7 must be assigned for guest and Administration stations individually from the MAT 2 Attendant assis...

Page 138: ...s require attention Operating Procedure To operate from the Console Service Conditions 1 This feature is available for incoming trunk calls 2 SCREENING and ATTENDANT LOOP RELEASE A 6 can be provided t...

Page 139: ...are assigned the same number at several places in the hotel Operating Procedure To call a service station Service Conditions 1 This service may be used for the following number of buildings and floors...

Page 140: ...T STATION from the Hotel Console Note When multiple boss stations are set for one secretary station repeat Steps 2 and 3 above The display shows 1 N Step Action Result 1 Press the SCS Secretary Servic...

Page 141: ...umber 3 Press the ENTER key The display changes as follows 4 Press the ENTER key The display changes as follows 5 Press the EXIT key Step Action Result 1 Boss station lifts the handset Boss Station re...

Page 142: ...lls directed to the Boss follow DND programming in ASYD 7 The secretary can dial a Busy Out code at anytime and all calls directed to the boss station ring at the Boss Station The secretary must dial...

Page 143: ...Guest Station S 74 Service Conditions cont d 9 An incoming call to the Boss Station is automatically transferred to the secretary s station If the secretary s station is busy the caller hears the bus...

Page 144: ...g telephone circuits that can be accommodated in a suite is four circuits 4 For secondary stations either of the following procedures can be selected on a system wide basis a A secondary station in th...

Page 145: ...responding phone will ring A busy suite room station will show flashing on the DSS lamp and an idle suite room phone will show solid Figure 15 DSS Busy Lamps on Attendant Console and Desk Console 12 W...

Page 146: ...ample Two stations of the primary and secondary 1 are Dterm s a The my line number of the primary station will be the prime line number The my line number of the primary station is assigned to the pri...

Page 147: ...st line is released Step Action Result 1 Press the WUS key while connected to the guest room The character display shows WAKE UP ENT 2 Press the WUS key again The display shows 2ND WAKE UP ENT A In ca...

Page 148: ...ws WAKE UP RESET 2 Press the WUR key again The display shows 2ND WAKE UP RESET 3 Press the ENTER key Note 2 Step Action Result 1 Press the WUR key The character display shows WAKE UP RESET 2 Press the...

Page 149: ...announcement 10 The second wake up times are to be set at five minute intervals 11 This service is cancelled either from the Console the PMS Terminal or via MAID STATUS M 22 service 12 The second wak...

Page 150: ...s cont d 15 When 2ND WAKE UP CALL is executed the LCD displays as shown below 16 When the guest room Dterm answers the second wake up call WAKE UP display will remain 17 For the conditions of the LCD...

Page 151: ...ssisted basis depending on the associated Central Office Operating Procedure To operate Service Conditions Guest stations must be assigned the proper Route Restriction Class to gain TOLL TERMINAL ACCE...

Page 152: ...Example 1st Floor Room No 11 Station No 111 11th Floor Room No 11 Station No 1111 3 The or character cannot be used as the second or third digit of any service feature access code or station number if...

Page 153: ...t 1 The guest or Administration Station sets Call Forwarding All Calls Busy Line Don t Answer 2 The Administration Station or another guest station calls guest station If guest station is busy or does...

Page 154: ...ut room change recovery do not operate 4 The NEAX2400 IMX will be notified of message waiting lamp on off requirements by the Voice Mail equipment via MCI 5 The message waiting lamp control feature fr...

Page 155: ...old tone will be sent to the station 3 This feature requires a Digital Announcement Trunk DAT package 4 No more than 500 stations per LP can be set for a single AUTOMATIC WAKE UP A 10 period If the 50...

Page 156: ...assigned 7 Ringing duration for AUTOMATIC WAKE UP A 10 can be varied for 15 seconds 30 seconds 45 seconds or 60 seconds 8 AUTOMATIC WAKE UP A 10 overrides DO NOT DISTURB D 11 9 AUTOMATIC WAKE UP A 10...

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