5. Troubleshooting
Express5800/E120g-M Maintenance Guide
37
Chapter 1 Maintenance
[?]
Autorun menu does not appear when EXPRESSBUILDER DVD is inserted to the server
Is the OS in the proper state?
→
The menu does not appear depending on the system registry settings or the timing to set the DVD.
Choose
Computer
from Explorer and double-click the icon of the DVD drive that set
EXPRESSBUILDER DVD.
[?]
The menu item of Integrated Installation is gray
Is your system environment suitable?
→
To run Integrated Installation, log on to the Windows on the server with an administrative privilege.
[?]
The menu is displayed with a wrong language
Is your system environment suitable?
→
Confirm the settings of
Regional and Language Options
. Specify the language settings of each tab to
English (US)
.
[?]
Unable to create the repository
Do four drive letters remain?
→
Free at least four drive letters except A: and B: when creating the repository.
If the drive letters from C: to W: are already assigned, drive letters cannot be assigned to four temporary
drives and the repository cannot be created.
[?]
The following message appears after the Update command of EXPRESSBUILDER is run
You need to format the disk in drive I: before you can use it.
Do you want to format it?
* The drive letter ("I:") is changed to other drive letter depending on your hardware environment.
→
Click
Cancel
to close the window. If you accidentally format it, you can recover by performing the
Update
command again.
[?]
The following message appears on the right bottom of screen
Device driver software was not successfully installed
→
Ignore the message. The message will automatically disappear.
5.10
Problem of Bundled Software
[?]
NEC ESMPRO ServerAgentService (for Windows)
→
For details of NEC ESMPRO ServerAgentService (for Windows), see "NEC ESMPRO
ServerAgentService Installation Guide (Windows)" in EXPRESSBUILDER.
[?]
NEC ESMPRO Manager
→
For details of NEC ESMPRO Manager, see "NEC ESMPRO Manager Installation Guide" in
EXPRESSBUILDER or its help.
