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Making Dump Files
Troubleshooting
5-11
Event-Log Entries
ftServer Manager may generate an alarm in response to a sequence of several events.
To indicate what these events are, an alarm message may include event-log entries.
These event-log entries contain items that represent an event from both the System
and Application event logs. The number of event-log entries included with an alarm
message is determined by specifying how many seconds of the event log to include.
ftServer Manager may configure this time differently for each type of alarm, or it may
exclude some event-log entries.
Remote Service
If you have a service contract with NEC Technical Support or your authorized service
representative, to connect to your system, your service representative first dials the
system. For systems with VTMs, the adapter validates that the call is from a permitted
source, disconnects the incoming call, and calls back to make a connection to the
validated NEC Technical Support. For systems without VTMs, the Windows RAS
service authenticates the call and allows NEC Technical Support user to log on.
N O T E
Do not change the SMM ASN Hub ID, SMM ASN Hub
Password, Dial-in User Name, Dial-in Password, or PPP
Password properties without first contacting NEC
Technical Support or your authorized service
representative.
You can configure the system to allow the NEC Technical Support to connect to your
system
, either through a dialup modem or over the Internet,
to diagnose problems and
perform data-transfer functions. These accesses are subject to validation by NEC
Technical Support database, by the VTMs on your system, and by you as the system
administrator.
NEC Technical Support or your authorized service representative may contact you to
determine the seriousness of the condition. If a CRU has failed, the NEC Technical
Support will ship a new part to your site.
On systems equipped with VTMs, ftServer Manager continuously copies a limited
number of Windows system event-log messages to a log on VTMs so that support
personnel can retrieve the log if your system fails.
Making Dump Files
Dump files are snapshots of either a system’s memory or a particular component’s
firmware memory. Dump files enable NEC Technical Support to diagnose system or
component problems. You can create dump files in the following ways.
Summary of Contents for Express5800/320Ma
Page 1: ...NEC Solutions America Inc NR014W Express5800 320Ma System Administrator s Guide ...
Page 10: ...Tables x Express5800 320Ma System Administrator s Guide ...
Page 14: ...Preface xiv Express5800 320Ma System Administrator s Guide ...
Page 22: ...Windows Documentation 1 8 Express5800 320Ma System Administrator s Guide ...
Page 50: ...Performing ftSMC Tasks 3 14 Express5800 320Ma System Administrator s Guide ...
Page 78: ...Finding a Physical Disk 4 28 Express5800 320Ma System Administrator s Guide ...
Page 100: ...Security Configuration Wizard A 6 Express5800 320Ma System Administrator s Guide ...
Page 122: ...Index Index 8 Express5800 320Ma System Administrator s Guide ...