NEC EXPRESS5800/100 SERIES N8100-1635F User Manual Download

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7-24 Troubleshooting

On-screen
message

Description

Action

VBAT Alm 00

A voltage warning (lower
limit) was detected on
lithium battery.

VBAT Alm 07

A voltage warning (upper
limit) was detected on
lithium battery.

1. Take one of the following measures to power

off the modular server and then on.
* Power off the modular server from OS,

then press the POWER/SLEEP switch to
power on.

* Press the POWER/SLEEP switch to power

off the modular server, then press it again
to power on.

* Issue a command from Web browser of

EXPRESSSCOPE Engine or NEC
ESMPRO Manager.

2. Power off the modular server by issuing an

OS command or press the POWER/SLEEP
switch. Take the modular server out of the
Module Enclosure, and install it again. Then,
press the POWER/SLEEP switch to turn on
the modular server.

3. Check installation status of the lithium

battery mounted on modular server.

4. If the same error persists, contact your

service representative.

Summary of Contents for EXPRESS5800/100 SERIES N8100-1635F

Page 1: ...NEC Express5800 100 Series N8100 1635F NEC Express5800 E110b M User s Guide 1st Edition 7 2010 ONL 520_005_02 E110bM 100 00 1007 ...

Page 2: ...he Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC To allow for design and ...

Page 3: ...AUTION Indicates the presence of a hazard that may cause minor personal injury including burns or property damage if the instruction is ignored Precautions and notices against hazards are presented with one of the following three symbols The individual symbols are defined as follows This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the ...

Page 4: ... Otherwise an electric shock or fire may be caused Do not use the modular server in the place where water or liquid may pour Otherwise an electric shock or fire may be caused Do not place the modular server near the fire Otherwise a fire may be caused Do not touch the modular server with wet hand Otherwise an electric shock may be caused Do not touch the component specified by this symbol Otherwis...

Page 5: ...n radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CE Statement Warning This is a Class A product In domestic envi...

Page 6: ...tion operating system or Microsoft Windows Server 2003 Standard x64 Edition operating system and Microsoft Windows Server 2003 Enterprise x64 Edition operating system Windows Server 2003 stands for Microsoft Windows Server 2003 R2 Standard Edition operating system and Microsoft Windows Server 2003 R2 Enterprise Edition operating system or Microsoft Windows Server 2003 Standard Edition operating sy...

Page 7: ... The modular server is a power saving and high density server equipped with the latest low power processor Intel Atom Processor N450 Read this User s Guide thoroughly to fully understand handling of the modular server and appreciate its functions to the maximum extent ...

Page 8: ...of its components Chapter 3 Setting Up Your Modular Server tells you how to setup the modular server make cable connections and power on your system Chapter 4 Configuring Your Modular Server tells you how to configure the system and provides instructions for running the BIOS Setup Utility Chapter 5 Installing and Using Utilities describes how to install the utilities for the modular server It also...

Page 9: ...or damaged contact your service representative Store the provided accessories in a designated place for your convenience You will need them to install an optional device or troubleshoot the modular server as well as to set it up Make a backup copy of each provided floppy disk if any Store the original disk as the master disk in a designated place and use its copy Improper use of any provided flopp...

Page 10: ...s 2 6 Using Your modular server 2 8 Power on of Modular Server 2 8 POST 2 9 Power off of Modular Server 2 11 Device Identification 2 12 Chapter 3 Setting Up Your Modular Server 3 1 Setting Hardware 3 2 Making Backup Copies of System Information 3 3 Before Installing Modular Server 3 4 Check of MAC Address 3 4 Installing DIMM 3 4 Installing the Hard Disk Drive 3 5 Installing the Modular Server 3 6 ...

Page 11: ...ems 7 27 Modular Server 7 27 Problems with NEC EXPRESSBUILDER 7 33 Problems with NEC ESMPRO 7 33 Maintenance Tools 7 34 Starting Maintenance Tools 7 34 Function of Maintenance Tools 7 37 Maintenance Tools with Remote Console 7 39 System Management 7 41 Starting the System Management 7 41 Features of System Management 7 41 Resetting the Modular Server 7 42 Forced Shutdown 7 42 Clearing CMOS Data an...

Page 12: ...vi Appendix A Specifications A 1 Appendix B Using a Client Computer Which Has a CD Drive B 1 ...

Page 13: ...Chapter 1 Notes on Using Your Modular Server This chapter includes information necessary for proper and safe operation of the modular server ...

Page 14: ...k or fire as well as malfunctions of the modular server Do not remove the battery Your modular server contains the lithium and NiMH or Li Ion batteries Optional devices also contain various batteries Do not remove the battery Placing the battery close to a fire or in the water may cause an explosion When the modular server does not operate appropriately due to the dead batteries contact your servi...

Page 15: ...e To install or remove an option from the modular server first turn off the power of the modular server and remove the modular server from the Module Enclosure If you touch components on the modular server with it connected to the Module Enclosure you may get an electric shock Do not install or remove two or more modular servers at a time Install or remove modular servers one by one If you install...

Page 16: ... improper destination may cause a short circuit resulting in a fire Also observe the following notes on using and connecting an interface cable Do not use any damaged cable connector Do not step on the cable Do not place any object on the cable Do not use the equipment with loose cable connections Do not use any damaged cable Avoid installation in extreme temperature conditions Components on modul...

Page 17: ... is applicable After carriage of modular server After storage of modular server After the modular serveris entered into the pause state under the environmental condition enduring device operation temperature 10 to 40 C humidity 20 to 80 Check the system clock at the rough rate of once per month When the system clock is installed in a system requiring high time precision it is recommended to use a ...

Page 18: ...y hard disk drive and other electronic components These components are extremely sensitive to static electricity Make sure to touch the metal frame of the equipment to discharge static electricity from your body before handling the components Do not touch the terminals or parts on the components by a bare hand and place the components directly on the desk Make sure that the options are NEC specifi...

Page 19: ...r the actual data remains written on the hard disk drive Data not erased completely may be restored by special software and used for unexpected purposes It is strongly recommended that the software or service both available at stores for data erasure should be used in order to avoid the trouble explained above For details on data erasure ask your sales representative Provided Software To transfer ...

Page 20: ... stored in storage device such as hard disk drive so that the data cannot be restored The modular server contains some components that are only good for a limited period of time and require replacement For stable operation of the modular server NEC recommends you replace these components on a regular basis Consult with your service representative for replacement or the product lives REGARDING THE ...

Page 21: ...ded measure for it 3 Check if the software required for operation of the modular server is properly installed 4 Use a commercially available anti virus program to check the modular server If the modular server still appears to fail after you have taken the above actions consult with your service representative immediately Take notes on lamp indications of the modular server and alarm indications o...

Page 22: ... adjustment is important to prevent the screen from reflecting bright lights and to make the display contents easy to see You will not be able to keep good working posture and you will feel more tired than you should if you operate a display unit without adjusting horizontal and vertical angles Adjustment of Screen Brightness and Contrast The display unit has brightness and contrast adjustment fun...

Page 23: ...er 2 General Description This chapter provides information that you should be familiar with before using the modular server It includes names and features of the components and features of the modular server ...

Page 24: ...wer management module conforming to 80 PLUS Gold Power optimization in proportion to load Maintenance replacement of modular servers can be performed individually with exclusive hosting feature Factory installed EXPRESSSCOPE Engine 2 allows simplified operation and resource management Simplified resource management with sliding tag Easy installation with simplified rails Management Utilities High ...

Page 25: ...p green The lamp indicates access status of hard disk drive 4 STATUS lamp green amber The lamp indicates the status of the modular server See Lamp Indications described later for the indications and meanings of the lamp 5 DUMP NMI switch Press this switch to run the memory dump Not used in usual operation 6 UID Unit ID lamp blue The lamp is intended to identify the modular server in the system The...

Page 26: ...connector sends or receives various signals Connect the SUV cable that comes with the N8141 49F Module Enclosure 1way when using the display unit serial interface device and USB device 9 Lock lever Locking mechanism to secure the modular server to the Module Enclosure 10 Sliding tag A label indicating model number and serial number of the modular server is attached ...

Page 27: ...General Description 2 5 Internal View 1 SUV connector 2 Hard disk drive bracket 3 CMOS password clear jumper switch 4 Lithium battery 5 Processor CPU 6 DIMM socket Upper slot 1 Lower slot 2 1 2 3 4 6 5 ...

Page 28: ...mp in green and places the server in the power saving mode Press the POWER SLEEP switch to turn out the POWER SLEEP lamp and place the server back in the normal mode The power saving mode is only available when the OS supports the power saving feature Some OS s allow you to set the server to automatically turn in the power saving mode when no access is made to the server for a certain period of ti...

Page 29: ...s of the STATUS lamp and virtual LCD descriptions and actions to take NOTE If the modular server has the NEC ESMPRO installed you can view the System Event Log SEL to identify the cause of a trouble UID Unit ID Lamp Pressing the ID switch brings the lamp to light and pressing again brings the lamp to go off The ID lamp is intended to identify a specific modular server in the system in which more t...

Page 30: ...er is supplied to the modular server the initial diagnosis is executed for about 5 seconds In this period the POWER SLEEP switch is disabled Power on the modular server about 5 seconds immediately after you installed the modular server in the Module Enclosure 1way or power is supplied to the modular server While the POST progress screen appears the modular server runs the self diagnosis program PO...

Page 31: ...rs on the display unit if connected while POST is in progress To display the POST check results press Esc NOTE You can set the POST check results to appear on the display unit without pressing Esc To do so select Enabled for Boot time Diagnostic Screen under the Advanced menu of the BIOS SETUP utility See Chapter 4 for details You don t always need to check the POST check results Check messages th...

Page 32: ...r server This message appears at bottom left on the screen Press F2 to enter SETUP Launch the BIOS SETUP utility when you need to change the settings to meet the requirements for the modular server Unless the above message is displayed with an error message you don t have to launch the utility Ignore the message POST will automatically proceed To launch the SETUP utility press F2 while the above m...

Page 33: ... service representative Alarm messages are useful information for maintenance Power off of Modular Server Turn off the power in the following procedure 1 Shutdown OS 2 Press the POWER SLEEP switch on the modular server The POWER SLEEP lamp on the modular server goes off To power off the entire system Shutdown all the modular servers installed in the Module Enclosure Turn off the power of modular s...

Page 34: ...you to identify the device subject to maintenance among more than one modular server installed in the Module Enclosure The UID lamp on modular server can also be made blinking blue by proper software commands from the management PC on the network In addition pressing the UID switch on the modular server brings the UID lamp to light UID Unit ID lamp ID switch ...

Page 35: ...Chapter 3 Setting Up Your Modular Server This chapter describes how to set up the modular server appropriate for your system on a step by step basis ...

Page 36: ...s Guide 4 Install the DIMMs on the modular server See Chapter 8 5 Install the hard disk drive on the modular server See Chapter 8 6 Install the modular server to the Module Enclosure 7 Connect the cable between the Module Enclosure and EcoPowerGateway Refer to the EcoPowerGateway User s Guide 8 Turn on the DC output switch on EcoPowerGateway Refer to the EcoPowerGateway User s Guide 9 Run BIOS to ...

Page 37: ...rver The SUV cable is provided with N8181 49F Module Enclosure 1way See Making Connection described later for how to connect the SUV cable 2 Insert the NEC EXPRESSBUILDER DVD ROM into the optical disk drive and reboot the system The system will start from NEC EXPRESSBUILDER and the Boot selection menu will appear 3 Select Tool menu Normal mode 4 Select English 5 Select Maintenance Utility 6 Select...

Page 38: ...rver has two LAN MAC addresses and one BMC MAC address Check the MAC addresses before installing a modular server in the Module Enclosure The MAC addresses are indicated in the area as shown in the figure below The LAN MAC addresses can be checked from the proper OS command The BMC MAC address can be checked from the BIOS SETUP utility Installing DIMM Install DIMMs according to Chapter 8 Label ind...

Page 39: ...lectricity Make sure to touch the metal frame of the modular server to discharge static electricity from your body before handling the hard disk drive Do not touch the pins leads or circuitry and place the hard disk drive directly on the desk For static notes see Anti static Measures in Chapter 8 Handle the hard disk drive carefully so that the hard disk drive may not be given excess shocks and vi...

Page 40: ...sition of the additional slots of the Module Enclosure Install the modular server in slot 1 the leftmost slot to slot 20 the rightmost slot Install the modular server starting from the youngest slot number in the ascending order IMPORTANT To install the Modular Servers in slots 11 to 20 you need to install N8181 75 Additional fan box Refer to the Module Enclosure User s Guide for how to install th...

Page 41: ...tructions to use the modular server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 2 to 1 6 for details Do not use the modular server in any other places than specified IMPORTANT The modular server is extremely sensitive to static electricity Make sure to touch the metal frame of the cabinet to discharge static electricity from your body...

Page 42: ...PORTANT The modular server contains a hard disk drive that is easily affected by the dust water shocks and vibrations Take strict care to handle it 4 Hold firmly the frame of the modular server so that the surface to connect a hard disk drive faces right and the card edge faces the Module Enclosure side IMPORTANT Do not hold the lock lever Doing so may cause the modular server to fall down or be d...

Page 43: ...to the halfway of the Module Enclosure approximately 20 cm slowly and carefully 6 Fully release the lock lever push the frame of the modular server and insert the Modular Server into the Module Enclosure slowly and carefully to the end The card edge of the Modular Server is connected with the connector in the Module Enclosure Guide rail Lock lever ...

Page 44: ...o the connector Make sure that a hook of the lock lever is engaged with the hole on the Module Enclosure as shown in the figure below 7 Close the lock lever slowly If the lock lever is not fully closed check the hook position according to the previous step The lock lever and or the Module Enclosure may be damaged if the lock lever is forcedly closed with loose engagement ...

Page 45: ...Setting Up Your Modular Server 3 11 8 Tighten the thumbscrew of the lock lever and fix the modular server into the Module Enclosure This completes installation ...

Page 46: ...e the modular server from the Module Enclosure 1 Shutdown the OS or press the POWER SLEEP switch on the modular server to turn off the power 2 Loosen the thumbscrew on the lock lever to unlock the modular server 3 Open the lock lever NOTE Fully open the lock lever until it stops ...

Page 47: ...of the modular server IMPORTANT Do not hold the lock lever Doing so may cause the Modular Server to fall down or be damaged due to deformed lock lever 5 Hold the top and bottom of the frame of the modular server and take the Modular Server out from the Module Enclosure 6 Put the modular server on the clean rigid and flat desk Tighten the thumbscrew to lock the modular server Lock lever Lock lever ...

Page 48: ...3 14 Setting Up Your Modular Server 7 If the Module Enclosure is used with the modular server being removed install the blank cover to the empty slot This completes removal procedure ...

Page 49: ...TION Observe the following instructions to use the modular server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 2 to 1 6 for details Do not plug the power cord in to an improper power source Do not connect the power cord to an outlet that has an illegal number of connections Insert the power plug into the outlet as far as it goes Use th...

Page 50: ...ome third party devices are not available for the modular server The serial port connector cannot be directly connected with the leased line Do not connect disconnect the SUV cable or add remove the USB device until the operating system starts running To connect disconnect the SUV cable or add remove the USB device after OS startup follow restrictions of operating system If the device having seria...

Page 51: ... ROM drive keyboard and mouse according to the figure shown below The USB hub should have the self power specification if it is used External DVD ROM drive Mouse Keyboard USB USB Display unit External floppy disk drive Self powered USB hub Display unit USB USB External DVD ROM drive Mouse Keyboard ...

Page 52: ...3 18 Setting Up Your Modular Server Network The modular server is connected with network via the Module Enclosure Refer to the User s Guide of the Module Enclosure for details ...

Page 53: ...t need to use the SETUP utility in most cases However you might wish to use the SETUP utility in the cases described below IMPORTANT The SETUP utility is intended for system administrator use only The SETUP utility allows you to set a password The modular server is provided with two levels of password Supervisor and User With the Supervisor password you can view and change all system parameters of...

Page 54: ...e message depending on the status of modular server Press F2 to start the SETUP utility and display its Main menu If you have set a password with the SETUP utility the password entry screen appears Enter the password Enter password Password entry is accepted up to three times If you fail to enter the correct password for three consecutive times the modular server halts You can no longer proceed Po...

Page 55: ...ubmenu option an option preceded by is selected these keys are disabled Enter Press Enter to select determine parameter values Esc Displays the previous screen F1 Press F1 when you need help on SETUP operations The help screen for SETUP operations appears Press Esc to return to the previous screen F9 Sets the parameter of the currently displayed item back to the default may differ from the factory...

Page 56: ...pset Control Wake On LAN PME Enabled Boot To change the boot order of devices connected to the modular server Select Boot and specify the boot order To display POST check results Select Advanced Boot time Diagnostic Screen Enabled You can also press Esc while the NEC logo is on the screen to display POST check results To use remote wake up feature Via Modem Select Advanced Advanced Chipset Control...

Page 57: ...error information Select Advanced Memory Configuration Memory Retest Yes and reboot the system The on screen DIMM numbers and socket locations on the mother board are associated as shown in the figure below CPU To check the installed CPU status Select Main Processor Settings and check the status indications Keyboard To set Numlock feature Select Advanced NumLock On Off default DIMM 1 DIMM 2 ...

Page 58: ... Peripheral Configuration and set up each device Internal Devices To set up LAN controller of the modular server Select Advanced PCI Configuration Onboard NIC and set up each device To clear the hardware configuration data after installing removing internal devices Select Advanced Reset Configuration Data Yes and reboot the system Saving the Configuration Data To save the BIOS configuration data S...

Page 59: ...iptions The SETUP utility has the following six major menus Main Advanced Security Server Boot Exit To set minute functions select a submenu from the above menus The following describes available functions and parameters as well as the factory set for each menu ...

Page 60: ...ms as factory set Processor Settings N A Language English Français Deutsch Español Italiano Select which language BIOS SETUP displays Factory set IMPORTANT Check and adjust the system clock before the operation if any of the following conditions is applicable After carriage of device After storage of device After the device is entered into the pause state under the environmental condition enduring...

Page 61: ...appears only when the processor supports this feature Execute Disable Bit Disabled Enabled Specify whether HW DEP feature on OS is enabled or disabled This menu appears only when the processor supports this feature Intel SpeedStep R Technology Disabled Enabled Specify whether Enhanced Intel SpeedStep R Technology feature is enabled or disabled If the CPU does not support this feature this item is ...

Page 62: ...his item is set to Disabled the NEC logo appears during POST Pressing Esc causes the screen to be switched to the POST running screen If Serial Port B is specified for Server Console Redirection BIOS Redirection Port the POST running screen is automatically displayed Reset Configuration Data No Yes Set Yes to clear the configuration data system information stored by POST The parameter is changed t...

Page 63: ... Normal indicates that the memory device operates normally Error indicates that the memory device is defected View only Not Installed indicates that no memory device is installed See Chapter 8 for details of DIMM Memory Retest No Yes Set to Yes to clear the error information on the memory and perform retest The parameter is changed to No after the system is booted Extended RAM Step 1MB 1KB Every L...

Page 64: ...E iSCSI Specify the ROM to be extracted for LAN controller 1 LAN Controller 2 Enabled Disabled Specify whether the LAN controller 2 is enabled or disabled LAN 2 Option ROM Scan Enabled Disabled Specify whether the extraction of BIOS of LAN controller 2 is enabled or disabled PXE iSCSI Select PXE iSCSI Specify the ROM to be extracted for LAN controller 2 Factory set IMPORTANT Specifying iSCSI for P...

Page 65: ...erial port B is enabled or disabled Base I O Address 3F8h 2F8h 3E8h 2E8h Specify the base I O address for serial port B Interrupt IRQ 3 IRQ 4 Specify the interrupt request IRQ for serial port B USB 2 0 Controller Disabled Enabled Specify whether the USB 2 0 controller is enabled or disabled Serial ATA Disabled Enabled Specify whether the onboard SATA controller is enabled or disabled SATA AHCI Dis...

Page 66: ...fy whether the remote power on feature through the device connected to the standard network card is enabled or disabled To use Wake On LAN feature set the link speed and duplex to Auto Wake On Ring Disabled Enabled Specify whether the remote power on feature through a serial port modem is enabled or disabled Wake On RTC Alarm Disabled Enabled Specify whether the remote power on feature by using RT...

Page 67: ... password accessible SETUP menus are restricted This option is available only when you log into the SETUP utility with the password Supervisor Set Supervisor Password Up to 7 alphanumeric characters 1 Press Enter to display the supervisor password entry screen With the supervisor password all SETUP menus are available for access This option is available only when you log into the SETUP utility wit...

Page 68: ...word is different from the input of Confirm New Password the following message is displayed Setup Warning Passwords do not match Re enter password Continue If the input of Current Password is different from the stored password the following message is displayed Set Supervisor Password Setup Warning Invalid Password Continue If the input of Current Password failed three times the following message ...

Page 69: ...etected and notified as NMI at occurrence of an error FRB 2 Policy Disable FRB2 Timer Retry 3 Times Always Reset Set the policy to be applied to FRB level 2 timer at occurrence of an error Boot Monitoring Disabled 5 minutes 10 minutes 15 minutes 20 minutes 25 minutes 30 minutes 35 minutes 40 minutes 45 minutes 50 minutes 55 minutes 60 minutes Specify whether the boot monitoring feature is enabled ...

Page 70: ...wer is supplied again to the modular server See the table below Power ON Delay Time Default t1 s t1 255 s Specify the power on delay time between 1 and 255 seconds This option is available only when Power On or Last State is specified for AC LINK Platform Event Filtering Disabled Enabled Specify whether the Platform Event Filtering feature of the Baseboard Management Controller BMC is enabled or d...

Page 71: ... chassis View only Chassis Serial Number Indicates the serial number of the chassis View only Onboard LAN1 MAC Address Indicates the MAC address for LAN port 1 View only Onboard LAN2 MAC Address Indicates the MAC address for LAN port 2 View only Management LAN MAC Address Indicates the MAC address for management LAN port View only BMC Device ID Indicates the device ID of BMC Baseboard Management C...

Page 72: ...baud rate for the interface with hardware consoles Flow Control None XON XOFF CTS RTS CTS RTS CD Specify the flow control method Terminal Type PC ANSI VT100 VT UTF8 Specify the type of remote console Continue Redirection after POST Disabled Enabled Specify whether the console output after completion of POST is enabled or disabled Remote Console Reset Disabled Enabled Specify whether to enable or d...

Page 73: ...ress from DHCP server automatically If you intend to specify an IP address manually set to Disabled Web Interface HTTP Disabled Enabled Set to Enabled to use HTTP communication for Web interface HTTP Port Number Variable Specify the TCP port number which the management LAN uses for HTTP communication HTTPS Disabled Enabled Set to Enabled to use HTTPS communication for Web interface HTTPS Port Numb...

Page 74: ...nds to reset BMC setting Please wait for a while Yes No IMPORTANT Notes on performing Clear BMC Configuration Executing Load Setup Defaults in BIOS SETUP utility does not restore the default value for settings related to management LAN of BMC To restore the default value you need to execute Clear BMC Configuration It takes about several tens seconds until initialization completes after execution o...

Page 75: ...bled logs are automatically cleared when the error log area is fulfilled Clear All Event Logs Enter Press Enter to clear the system event log Factory set If you press Enter on Clear All Event Logs the following message appears Clear System Event Log Are you sure to clear the System Event Log Yes No System Event Log Use Home or End to view the newer or older system event logs recorded ...

Page 76: ...be registered 2 Pressing X after selecting a device allows the selected device to be registered as a boot device or deleted from the registration With eight boot devices being registered any other device cannot be registered as a boot device even if you press X To register a device as a boot device newly first delete the registration of a device registered as a boot device but not booted any more ...

Page 77: ...ied information saved in CMOS Then the modular server automatically reboots the system Load Setup Defaults Select this item to return all the values of SETUP to the default values Selecting Load Setup Defaults causes the confirmation screen to appear Select Yes to return the values to the default values Select No to go back to the Exit menu screen IMPORTANT The factory set values of SETUP may be d...

Page 78: ...ses the confirmation screen to appear Select Yes to discard the newly selected information and return to the previous values Save Changes Select this item to save the newly selected information to CMOS non volatile memory without the termination of SETUP Selecting Save Changes causes the confirmation screen to appear Select Yes to save the newly selected information to CMOS non volatile memory ...

Page 79: ...Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER DVD that comes with your Module Enclosure 1way ...

Page 80: ...menu is used to read the User s Guide or the other documents and install the management software NOTE Some documents are provided in PDF format Use the Adobe Reader to view or print these documents Click on the menu items or click the right mouse button and select a short cut menu Some menu items are grayed out when the logon user does not have the authority of the administrator or the menu item i...

Page 81: ...nager Use the NEC ESMPRO Manager to monitor and manage the modular server from the management PC via network NOTE For detailed explanations on NEC ESMPRO refer to the online document in the NEC EXPRESSBUILDER DVD that comes with your Module Enclosure ...

Page 82: ...5 4 Installing and Using Utilities This page is intentionally left blank ...

Page 83: ...of your valuable data stored in hard disk drives of the modular server on a regular basis For backup storage devices suitable for the modular server and backup tools consult with your service representative When you have changed the hardware configuration or BIOS configuration select System Information Management and then Save of the Off line Maintenance Utility to make a backup copy of the system...

Page 84: ... the Modular Server For daily cleaning wipe the external surfaces of the modular server with a dry soft cloth IMPORTANT To avoid altering the material and color of the modular server do not use volatile solvents such as thinner and benzene to clean the modular server The power receptacle the cables the devices installed on Module Enclosure and the inside of the Module Enclosure must be kept dry Do...

Page 85: ... the signal side of the CD DVD ROM with your hand 4 Wipe the tray with a dry soft cloth IMPORTANT Do not wipe the lens of the optical disk drive Doing so may damage the lens and may cause a malfunction of the drive 5 Gently push on the tray front to close the tray 6 Wipe the signal side of the CD DVD ROM with a dry soft cloth IMPORTANT Wipe CD DVD ROMs from the center to the outside Use only CD DV...

Page 86: ...elf and to use the management PC via serial port remote console IMPORTANT Two methods of LAN and the serial port are mentioned in MAINTENANCE TOOLS in the way of communicating in remote console Use the serial port to execute System Diagnostics with remote console The LAN connection is not for System Diagnostics Procedures to start the diagnostics program are as follows 1 Shutdown the system and po...

Page 87: ...ostics tool title Shows the name and version of the diagnostic tool Test window title Shows the progress of the diagnostics Test End is displayed when the diagnostics completes Test result Shows the start end and elapsed time and completion status of the diagnostics Guide line Shows the details of the keys to operate window Test summary window Shows the results of each test that executed the diagn...

Page 88: ...st of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect a FAT formatted removable media and select Save F Option Optional features can be used from this menu Reboot Reboots the system 8 Select Reboot in the Enduser Menu above The modular server restarts and the system is started from the NEC EXPRESSBUILDER 9 Exit the NEC EXPRESS...

Page 89: ...se instructions may cause a fire personal injury or property damage See pages 1 2 to 1 6 for details Do not install the equipment in any place other than specified Do not connect disconnect any interface cable with the power cord of the server plugged to a power source IMPORTANT If the equipment needs to be relocated stored due to a change in the floor layout to a great extent contact your service...

Page 90: ... shipment before relocating or storage IMPORTANT If you use the equipment after transported or relocated check the system timer and adjust it if necessary If the system timer advances or delays remarkably with the passage of time contact your service representative to repair it The modular server or internal option device may be dewed if it is brought to a warm place from a cold place suddenly Usi...

Page 91: ... If your modular server does not operate as expected read this chapter before assuming a failure NOTE For provision against an unexpected failure it is recommended to install the maintenance utility NEC ESMPRO to your computer ...

Page 92: ... take note on whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window Information of server state constitution of NEC ESMPRO Manager or AlertViewer of NEC ESMPRO Manager Example Determine type and location of trouble occurred on modular server ...

Page 93: ...ular server includes lamps to indicate the modular server states by a variety of colors and display patterns on the front panel See Indications of STATUS lamp their meanings and actions against the indications in Chapter 2 for details ...

Page 94: ...sents the error code in the message 8100 Memory Error detected in DIMM 1 On screen error message Recommended action 0200 Failure Fixed Disk Contact your service representative 0230 System RAM Failed 0231 Shadow RAM Failed 0232 Extend RAM Failed 1 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSS...

Page 95: ...ds cleared The password has been cleared 1 Run the BIOS SETUP utility to correct the setting 2 If the same error persists contact your service representative 0260 System timer error 0270 Real timer error 1 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POWER SLEEP switch to power on Press the POWER SLEEP switch to ...

Page 96: ...sure work normally 2 Refer to the User s Guide of the Module Enclosure to make sure that the sufficient number of fans are installed in correct locations 3 Check if the fans and modular servers are installed in correct locations 4 Check installation status of heat sink of the modular server 5 Check if the ambient temperature of installation location satisfies the operation guarantee condition 6 Ta...

Page 97: ... out of the range 1 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POWER SLEEP switch to power on Press the POWER SLEEP switch ...

Page 98: ...ystem event logs 2 If the same error persists contact your service representative Note You can make a backup copy of IPMI system event logs through the Off line Maintenance Utility before clearing the IPMI system event logs on BIOS SETUP 0B8B BMC progress check timeout 0B8D Could not redirect the console BMC Busy 0B8E Could not redirect the console BMC Error 0B8F Could not redirect the console BMC...

Page 99: ...dular server out of the Module Enclosure and install it again Then press the POWER SLEEP switch to turn on the modular server 4 If the same error persists contact your service representative 0B94 IPMB signal lines do not respond 1 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or N...

Page 100: ...he Module Enclosure and install it again Then press the POWER SLEEP switch to turn on the modular server 4 If the same error persists contact your service representative 0BB0 SMBIOS SROM data read error 0BB1 SMBIOS SROM data checksum bad 1 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE En...

Page 101: ...rror detected 0BE0 6th SMBus device Error detected 1 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POWER SLEEP switch to power...

Page 102: ...ar server on virtual LCD 16 digits x 2 lines IMPORTANT You may ask your service representative for checking installation status or replacing any devices Take a note on the on screen message before contacting your service representative The alarm indication would be a great help for maintenance To cope with the trouble reboot the modular server or power off the modular server before taking any othe...

Page 103: ... 4Ah Initializing video controller 4Ch Shadowing video BIOS 59h Initializing display feature of POST C6h Initializing console redirection feature 4Eh Displaying copyright 50h Displaying processor information 60h Test for expanded memory 62h Address test for expanded memory 68h Configuring cache 6Ah Displaying cache size 87h Configuring I O device 98h Extracting option ROM of PCI device 93h Configu...

Page 104: ...us PERR 07 A system error was detected on LAN1 device PCI Bus PERR 09 A system error was detected on LAN2 device 1 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Take one of the following measures to power off the modular server and then on Power off the mod...

Page 105: ... server by issuing a command from OS or pressing the POWER SLEEP switch Remove the modular server from Module Enclosure then install it again Then press the POWER SLEEP switch to power on the modular server 4 If the same error persists contact your service representative DUMP Request DUMP switch was pressed Wait until OS dump process completes 1 If the dump process is not complete take one of the ...

Page 106: ...EEP switch Remove the modular server from Module Enclosure then install it again Then press the POWER SLEEP switch to power on the modular server 4 If the same error persists contact your service representative Processor T Trip Forced power off occurred due to a thermal error in processor 1 Take one of the following measures to power on the modular server and then on Press the POWER SLEEP switch t...

Page 107: ...d temperature 6 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 7 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POWER SLEEP switch to power on Press the POWER SLEEP switch to p...

Page 108: ...ies the operation guarantee condition 5 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 6 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POWER SLEEP switch to power on Press the...

Page 109: ...o power on Press the POWER SLEEP switch to power off the modular server then press it again to power on Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Power off the modular server by issuing an OS command or press the POWER SLEEP switch Take the modular server out of the Module Enclosure and install it again Then press the POWER SLEEP switch to turn on the modular ...

Page 110: ... alarm upper limit occurred BB 1 2vsb Alm 02 1 2Vsb voltage alarm lower limit occurred BB 1 2vsb Alm 09 1 2Vsb voltage alarm upper limit occurred BB 3 3vsb Alm 02 3 3Vsb voltage alarm lower limit occurred BB 3 3vsb Alm 09 3 3Vsb voltage alarm upper limit occurred 1 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POW...

Page 111: ...rver from OS then press the POWER SLEEP switch to power on Press the POWER SLEEP switch to power off the modular server then press it again to power on Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Power off the modular server by issuing an OS command or press the POWER SLEEP switch Take the modular server out of the Module Enclosure and install it again Then pres...

Page 112: ... modular servers are installed in correct locations 4 Check installation status of the heat sink of the modular server 5 Check if the ambient temperature of installation location satisfies the operation guarantee condition 6 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESM...

Page 113: ...satisfies the operation guarantee condition 5 Take one of the following measures to reboot reset the modular server Issue an OS command Press Ctrl Alt Del Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 6 Take one of the following measures to power off the modular server and then on Power off the modular server from OS then press the POWER SLEEP switch to power on Pre...

Page 114: ...itch to power on Press the POWER SLEEP switch to power off the modular server then press it again to power on Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Power off the modular server by issuing an OS command or press the POWER SLEEP switch Take the modular server out of the Module Enclosure and install it again Then press the POWER SLEEP switch to turn on the mo...

Page 115: ...Alm 07 12V voltage warning upper limit was detected BB 1 2vsb Alm 00 1 2Vsb voltage warning lower limit was detected BB 1 2vsb Alm 07 1 2Vsb voltage warning upper limit was detected BB 3 3vsb Alm 00 3 3Vsb voltage warning lower limit was detected BB 3 3vsb Alm 07 3 3Vsb voltage warning upper limit was detected 1 Take one of the following measures to power off the modular server and then on Power o...

Page 116: ...r server and then on Power off the modular server from OS then press the POWER SLEEP switch to power on Press the POWER SLEEP switch to power off the modular server then press it again to power on Issue a command from Web browser of EXPRESSSCOPE Engine or NEC ESMPRO Manager 2 Power off the modular server by issuing an OS command or press the POWER SLEEP switch Take the modular server out of the Mo...

Page 117: ...rGateway contain the required number of power units Refer to the User s Guide of EcoPowerGateway for the required number of power units Does the Module Enclosure contain the required number of fans in proper location Refer to the User s Guide of Module Enclosure for the required number of fans and their installation locations Did you turn on the power of Module Enclosure within 5 seconds after AC ...

Page 118: ...er POST is started POST may detect an error of the keyboard controller by mistake to halt the processing If this occurs run POST again Just after restarting POST do not perform any operation by using the keyboard or mouse until the BIOS start message appears Are DIMMs available for modular servers installed NEC cannot secure the operation of any device other than those approved by NEC System Confi...

Page 119: ...nfiguration Server Console Redirection The keyboard or mouse fails to operate Is BIOS configuration correct The keyboard and mouse may be disabled with the BIOS SETUP utility of the modular server Check the settings with the BIOS SETUP utility Menus to check Advanced Peripheral Configuration Advanced NumLock Did you install drivers for keyboard and mouse Refer to the manual that comes with your OS...

Page 120: ...e Take out the floppy disk and restart the modular server A message Floppy disk is not ready appears even the floppy disk has been inserted in the external USB floppy disk drive A message Floppy disk is write protected appears even the floppy disk in the USB floppy disk drive is not write protected It is not a failure Retry several times Inserted the correct DVD CD ROM but the message like the fol...

Page 121: ...ally restart it manually Cannot turn the power OFF at the blue screen If you want to turn off the power at the blue screen execute forced shutdown forced shutdown continue to press POWER SLEEP switch for 4 seconds The power will not be turned off if you press the switch for less than 3 seconds The modular server is not found on the network Is the LAN cable connected Make sure the LAN cable is prop...

Page 122: ... the factory default clears configuration data created by NEC ESMPRO Manager You need to save the configuration data before clearing password 1 Start NEC EXPRESSBUILDER DVD from the modular server 2 Select Tool menu Normal mode English 3 Select System Management 4 Select Initialize BMC 5 Power off the modular server 6 Remove the modular server from the Module Enclosure 7 Wait for at least 5 second...

Page 123: ... The boot device order may be specified with the BIOS SETUP utility of the modular server Use the BIOS SETUP utility to change the boot device order to boot the system from the optical disk drive first Menu to check Boot Is the connected Flash FDD or inserted floppy disk formatted Make sure that the Windows recognizes that the connected Flash FDD or inserted floppy disk is formatted If not format ...

Page 124: ...ular server in this order 2 Insert the NEC EXPRESSBUILDER DVD supplied with your modular server into the optical disk drive 3 Press Ctrl Alt and Delete to reboot the modular server from the NEC EXPRESSBUILDER You may also turn off and then on again to reboot the modular server System boots up displaying Boot selection menu IMPORTANT An initial selection of the menu is Os installation If any other ...

Page 125: ... console select Tool menu Redirection mode IMPORTANT An initial selection of the menu is Japanese If any other language is not selected Japanese starts automatically 5 seconds after the Language Selection menu is displayed 5 Select English The TOOL MENU as shown below is displayed When you use a local console ...

Page 126: ...7 36 Troubleshooting When you use a remote console 6 Select a desired tool to start it ...

Page 127: ...vides the following features IPMI Information Viewer Use this menu to view the system event log SEL sensor data record SDR and filed replaceable unit FRU and to make a backup copy of them Using this feature you can find system errors and events to determine a maintenance part BIOS Setup Viewer Use this menu to export the current configuration data stored in SETUP utility to a text file System Info...

Page 128: ...e ROM DOS system Test and Diagnostics Use this menu to perform various tests on the modular server system to check if the modular server functions are normal and if the connection between the modular server and additional board is normal After the Test and Diagnostics is executed a system check program assigned to each model starts See Chapter 6 for details System Management Use this menu to set p...

Page 129: ...COM For the procedure for starting Maintenance Tools with Remote Console refer to the online document of NEC ESMPRO Manager IMPORTANT Do not change the boot device order in BOOT menu in BIOS SETUP NEC EXPRESSBUILDER cannot be used if the optical disk drive is not the first device to launch the system Use the management LAN port for LAN connection When Shared BMC LAN feature is used use the LAN con...

Page 130: ...bleshooting NOTE The BIOS SETUP information is set as shown below Serial Port Enabled Base I O Address 3F8 Interrupt IRQ 4 BIOS Redirection Port Disabled Baud Rate 19 2K Flow Control CTS RTS Console Type VT 100 ...

Page 131: ...al disk drive and restart the system 2 Select Tool menu English System Management Or select Tool menu English Maintenance Utility System Management Features of System Management The System Management provides the following features Display of firmware management information Displays information on the BMC Baseboard Management Controller Setting of System Management Sets notification function using...

Page 132: ...arting the OS press and hold Ctrl and Alt and press Delete This restarts the modular server FORCED SHUTDOWN Use this function when an OS command does not shutdown the modular server the POWER SLEEP switch does not turn off the modular server or resetting does not work Press and hold the POWER SLEEP switch on the modular server for at least four seconds The power is forcibly turned off To turn on t...

Page 133: ... not change any other switch settings Any change may cause the modular server to fail or malfunction Do not lose the clip To clear passwords or the CMOS data use the jumper switch on the modular server The following describe the clearing procedure WARNING Observe the following instructions to use the equipment safely Failure to follow these instructions may result in death or serious personal inju...

Page 134: ...CMOS data 4 Run BIOS SETUP utility and restore the parameter settings recorded in Step 1 5 Save and exit the SETUP utility Clearing Password 1 See the section Preparing for Installation and Removal as described in Chapter 8 of this guide to prepare 2 Move the clip over pins 3 and 4 Short circuit pins 10 and 12 to protect the password Short circuit pins 3 and 4 to clear the password 3 Run BIOS SETU...

Page 135: ...any user However NEC does not assume any liability for damage to optional devices or the modular server or malfunctions of the modular server resulted from installation by the user NEC recommends you ask your service representative for installing or removing any optional devices Be sure to use only optional devices and cables authorized by NEC Repair of the modular server due to malfunctions failu...

Page 136: ...onal injury See pages 1 2 to 1 6 for details Do not disassemble repair or alter the modular server Do not remove the lithium Li Ion or NiMH battery CAUTION Observe the following instructions to use the modular server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 2 to 1 6 for details Avoid installation in extreme temperature conditions M...

Page 137: ... work space Work with the modular server on the anti static or concrete floor When you work with the modular server on a carpet where static electricity is likely to be generated make sure take anti static measures beforehand Use a work table Place the modular server on an anti static mat to work with it Cloth Do not wear a wool or synthetic cloth to work with the modular server Wear anti static s...

Page 138: ... left in the chassis Confirm that conductive parts such as screws are not left in the chassis Turning on the power with a conductive part on the mother board or cable terminal causes the equipment to malfunction Confirming the cooling effect in the equipment Confirm that the ventilating holes are not covered with an internally connected cable Insufficient cooling effect raises the internal tempera...

Page 139: ...rget modular server only Do not remove any other blank cover or modular server from another slot Be sure to install or remove the modular server one by one Put the removed modular server in the following place Place with little dust Place with less humidity Place that satisfies the requirements for anti static measures Place where intense vibration or shock may not be generated Place where intense...

Page 140: ... The DIMM is easily affected by static electricity Handle the DIMM after making your body contact with a metallic frame section of the cabinet to discharge the static electricity from your body Do not make bare hands contact with terminals and components on the DIMM In addition do not put the DIMM on a desk directly See Static Precautions for details of the static electricity Do not use any DIMM n...

Page 141: ...MPORTANT Use extreme care when installing a DIMM Applying too much pressure can damage the socket NOTE Make sure of the orientation of the DIMM The connecting side of the DIMM has a cut out key slot to prevent an incorrect insertion 5 Power on the modular server and make sure that no error message appears on the POST screen See Chapter 7 for details of the POST error messages If the modular server...

Page 142: ...st 4 Open the levers at both ends of the DIMM socket to be removed The lock is released to allow you to remove the DIMM 5 Install a new DIMM only when replacing a DIMM 6 Turn on the power of the modular server Make sure that no error message appears in POST See Chapter 7 for details of the POST error messages If the modular server is not started the DIMM may not be installed in the socket correctl...

Page 143: ...ard disk drive by a bare hand and place the hard disk drive directly on the desk For static notes see the section Anti static Measures described earlier Do not use any hard disk drives not approved by NEC If an unapproved third party s hard disk drive is installed on the modular server not only the hard disk drive but also the modular server may be defected Pay attention not to apply shock or vibr...

Page 144: ...e modular server to be removed turn off the power of the modular server 2 Pull out the modular server from the Module Enclosure See Chapter 3 for details 3 Place the modular server on anti static sheet with little dust 4 Remove the four screws from the hard disk drive bracket 5 Secure the hard disk drive to the hard disk drive bracket with four screws ...

Page 145: ... Use the four screws you have removed from the modular server in Step 4 7 Connect the internal SAS SATA cable K410 223 00 NOTES Make sure that the cable is surely connected to the hard disk drive and that connector on mother board SAS hard disk drive is unavailable for the modular server ...

Page 146: ...er of the modular server 2 Pull out the modular server from the Module Enclosure See Chapter 3 for details 3 Place the modular server on anti static sheet with little dust 4 Remove the internal SAS SATA cable K410 223 00 IMPORTANT Keep the removed cable for future use 5 Remove the four screws from the hard disk drive bracket on modular server 6 Remove the four screws from the hard disk drive ...

Page 147: ...Upgrading Your Modular Server 8 13 7 Secure the hard disk drive bracket to the modular server with four screws ...

Page 148: ...8 14 Upgrading Your Modular Server This page is intentionally left blank ...

Page 149: ...ror check None Standard None Hard disk drive Maximum 500GB Floppy disk Option USB Auxiliary input device CD DVD ROM Option USB LAN interface 1000Base T 2 External interface SUV connector to be connected to the front panel serial 1 VGA 1 USB 2 1 External dimensions mm 119 4 H 453 5 D 22 1 W Weight 1 0 kg Power supply 12Vdc supplied from the Module Enclosure Power consumption 12Vdc 27 W Temperature ...

Page 150: ...A 2 Specifications This page is intentionally left blank ...

Page 151: ...ve 2 If Autorun menu appears close the menu 3 Run Explorer and copy the following files folders to a hard disk drive root folder copy version xml 005 ar_menu copy this sub folder doc copy this sub folder win copy this sub folder 4 Copy the above files folders to a CD R Match the root folder when you copy onto a CD R 5 Delete the files folders which you have copied in Step 3 from the hard disk driv...

Page 152: ...B 2 Using a Client Computer Which Has a CD Drive This page is intentionally left blank ...

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