Line Queuing / Line Callback
DSX Feature Handbook
Features
◆
101
Features
Line Queuing / Line Callback
Description
Line Queuing
Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to
become free. The system recalls the queued extension as soon as the line is available. The user does not have
to manually retry the line later.
Line Callback
After queuing for a line, the extension user just hangs up to convert the Line Queue into a Line Callback.
When the line becomes free, the system automatically recalls the extension. As soon as the extension user
answers the callback ring, the system connects the extension to the line.
An extension user can leave a Line Callback for many lines. The system processes the callbacks as the lines
become free. In addition, many extensions can leave a Line Callback for the same line. The system processes
the Callbacks on a
fi
rst-in/
fi
rst-out (FIFO) basis.
If an extension user leaves a Line Callback request and then fails to answer the callback ring, the system can-
cels the Callback.
Line Queuing Priority
Selected extensions can have Line Queuing Priority enabled in their Class of Service. If more than one
extension queues for a busy line, the system services the extension with Line Queuing Priority
fi
rst. If more
than one extension with priority is queued for the same busy line, the system services the priority extensions
on a
fi
rst-in/
fi
rst-out (FIFO) basis.
Operation
- When all lines are busy,
Line Queuing
lets a user wait in line for a line to become free.
- Line Callback
will automatically call the user back when a line is available.
Using Line Queuing and Line Callback
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To queue or leave a callback for a busy line:
1.
Do one of the following.
a.
Press the line key for the busy line.
b.
Press
INTERCOM
and dial the Direct Line Access code (e.g., 101 for line 1).
2.
Dial
2
and do one of the following.
a.
Wait on the line without hanging up for Line Queuing.
b.
Hang up for Line Callback.
3.
When the line becomes free, do one of the following.
a.
For Line Queuing, you hear outside dial tone so you can place your call again.
b.
For Line Callback, you hear the Line Callback ring. If you answer the ring:
• You hear outside dial tone.
• Place your call again.
Summary of Contents for DSX-40 DEMO KIT
Page 1: ...Features DSX Telephone Feature Handbook 00 01 13 Introduction Telephone Features...
Page 8: ...Table of Contents vi Table of Contents DSX Feature Handbook...
Page 16: ...Telephone Illustrations 8 Features DSX Feature Handbook...
Page 186: ...Walking Class of Service 178 Features DSX Feature Handbook...
Page 187: ......
