Section 3: Features
Product Description
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3
Caller ID supports the telco’s Called Number Identi
Þ
cation (CNI) and Called Number Delivery
(CND) service, when available. These services provide the Caller ID information (i.e., messages)
between the
Þ
rst and second ring burst of an incoming call. There are two types of Caller ID mes-
sage formats currently available: Single Message Format and Multiple Message Format. With Sin-
gle Message Format, the telco sends only the caller’s phone number (DN). The DN is either 7 or 10
digits long. In Multiple Message Format, the telco sends the DN and the caller’s name. The DN for
this format is also 7 or 10 digits long, and the name provided consists of up to 15 ASCII characters.
Telephone’s display can show up to 12 Caller ID digits (for non-ACD calls).
Once installed and programmed, Caller ID is enabled for all types of trunk calls, including:
●
Ring Group calls
●
Calls transferred from another extension
●
Calls transferred from the VRS
●
Calls transferred from Voice Mail (unscreened)
●
Direct Inward Lines (DILs)
Caller ID temporarily stores 16 or 50 calls (total of abandoned and answered/unanswered), depend-
ing on your software version. New calls replace old calls when the buffer
Þ
lls.
Outputting Caller ID Data
The system includes the Caller ID data on the SMDR report. The report provides the incoming call’s
DN in the DIALED NUMBER
Þ
eld. The CLASS
Þ
eld shows PIN (just like all other incoming calls).
Caller ID Digits to Voice Mail
A Caller ID/ANI trunk can send Remote Log-On Protocol with Caller ID digits to the voice mail.
When a trunk ‘001’ receives the Caller ID as ‘12345’, the protocol becomes ‘***60001*12345*’.
Display Reason for No Caller ID Information
With Caller ID enabled, the system will provide information for analog calls that do not detect the
Caller ID information. If the Caller ID information is restricted, the telephone display will show
“PRIVATE”. If the system is not able to provide Caller ID information because telco information is
not detected, then the display will show “NO CALLER INFO”.
Calling Party Number Information
When using the Aspire Wireless telephone, the system can provide the Caller ID information for an
external call if it is provided by the telco.
Option to Enable Caller ID Name for SLT
System programming provides an option for single line telephones to display Caller ID.
Add Trunk Access Code to Caller ID with Aspire Wireless Phones
Aspire Wireless (DECT) phones on the Aspire can hold incoming call history. This history is cre-
ated based on the Caller ID information element contained in the call’s Setup message which is
transmitted from the Aspire. This information allows users to return calls dialing the number stored.
The stored number, however, does not contain the trunk access code. Without this code, the system
may not be able to seize an outside line to complete the call.
With this feature, when an Aspire Wireless user receives an incoming trunk call, the trunk access
code de
Þ
ned in programming can be added to the Caller ID. This will allow the system to seize an
outside line and then dial the stored number.
●
This function is only applied to incoming analog trunks. It does not apply to incoming extension
calls.
●
Caller ID must be available for this feature to work.