Section 3: Features
124
Product Description
InDepth Lite, inDepth and
Description
The inDepth and programs are Windows-based Management Information Systems that
work in conjunction with the built in Aspire ACD. These ACD/MIS systems enhance the system
ACD with real time statistics and reports on ACD group traf
Þ
c patterns and usage. The inDepth and
applications have an extensive set of user-con
Þ
gurable Real Time Windows and Reporter
subsystems.
is the more comprehensive and capable of the ACD/MIS systems and offers:
●
Real Time Status Window
This window displays ACD agent status, state and
connection state.
●
Real Time Statistics Window
The statistics window provides a visual performance
summary for lines, agents and ACD Groups.
●
Call Queue and Wait Time Windows
These windows show the number of calls in queue,
the longest wait time, as well as the number of calls
answered and abandoned.
●
Wallboard Template
Use the wallboard template display to motivate and
inform ACD agents through a dynamic display of real time statistics and messages.
●
Reporter
ACD administrators can create fully-con
Þ
gurable reports for display and printing.
Similar in many respects to , inDepth is streamlined for more modest ACD applications.
InDepth provides a single real time screen template, up to seven reports and can track report data
for up to one full month. InDepth includes ACD/MIS features like Report View/Print and Audible/
Visual Alarms, but excludes the Sub-Supervisor Positions and the Wallboard Support.
Hardware, Software and System Requirements
●
PC 486 DX2-66 or higher with 8MByte RAM
●
Windows 98SE, 2000, ME, NT or XP
●
SVGA mode (800 x 600)
●
4 Serial ports
●
Network card for multiple MIS workstations
●
Sound card
For more information, refer to the inDepth/ Manual (P/N 0893230) for the speci
Þ
cs.
Aspire S
Aspire M/L/XL
•
Available, but not for ACD. Requires Aspire software
2.65+ and inDepth software 3.10.500.1 +.
•
Available (Optional feature) - Requires inDepth’s Aspire
software 3.10.500.1 or higher and the Feature Upgrade
PAL or Enhanced NTCPU when used with ACD. With
the Basic NTCPU and no ACD, software 2.65+ is
required.